06-06-2025
NatWest app is down: Thousands of frustrated customers are unable to send payments
Natwest customers have been unable to make payments as the bank's and online services have been hit with technical issues.
More than 3,000 customers had complained about the issue by 10am this morning, outage monitoring site DownDetector recorded.
The site showed a surge of complaints in the early morning, from shortly before 9am.
Natwest customers have taken to X (formerly Twitter) to air their frustrations, with droves of users complaining about the bank's online services.
One user wrote: 'My Natwest app isn't working. Your service status page says 'service working normally' where it clearly isn't. My internet works perfectly fine hence this tweet from the same device.'
Another fumed : 'NatWest Mobile Banking App is down … BUT WHY do they make you check whether it's a fault at your end and their status page makes out everything's ok when it isn't? They've shut all the branches forcing travel to the big cities WHATS THE POINT.'
While a third added: 'Anyone else having trouble accessing the NatWest online banking app? @Natwest_Help it's not ideal to lock people out of their accounts during a cost of living crisis.'
Someone else said: 'Another day another service outage.... Starting to get used to bad service to be honest. Now might be the best time for me to switch banks.'
A statement on the mobile app reads: 'We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves. Please close the app and try again'
Replying to one begrudged account holder, a Natwest spokesperson said: 'Thanks so much for reaching out to us regarding this issue.
'We're aware of an issue with our mobile app that's affecting some of our customer.
'I appreciate this isn't ideal but rest assured this is something our team are aware of and working quickly to resolve.'
A statement on the mobile app reads: 'We're sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves. Please close the app and try again.'
The bank has an estimated 19 million customers.
MailOnline has approached Natwest for comment.
How do I check the status of NatWest?
You can check the bank's service status page to see how NatWest is performing.
The page contains information about mobile banking, online banking and card transactions.
NatWest also regularly updates the page to keep customers informed about issues or planned maintenance.
Keep returning to this page to check for any updates and confirmation of the issues being resolved.
Generally, the provider will also give updates on its service via its social media channels.
How can I contact NatWest?
If you are experiencing issues with NatWest, you can visit your nearest local branches, fill in an online complaint form, call by phone or speak to a virtual assistant.
