Latest news with #NetPromoterScore
Yahoo
30-05-2025
- Business
- Yahoo
Best Buy Co Inc (BBY) Q1 2026 Earnings Call Highlights: Navigating Challenges with Strategic ...
Revenue: $8.8 billion, a decrease of 0.9% year-over-year. Adjusted Operating Income Rate: 3.8%, flat year-over-year. Adjusted Earnings Per Share (EPS): $1.15, a decrease of 4% year-over-year. Domestic Comparable Sales: Decline of 0.7%. International Revenue: $640 million, a decrease of 0.6% year-over-year. Gross Profit Rate: 23.4%, an improvement of 10 basis points year-over-year. Online Sales: Nearly 32% of total domestic sales. Shareholder Returns: $302 million returned through dividends and share repurchases. Full-Year Revenue Guidance: $41.1 billion to $41.9 billion. Full-Year Comparable Sales Guidance: Down 1% to up 1%. Capital Expenditures Guidance: Approximately $700 million. Warning! GuruFocus has detected 2 Warning Signs with BBY. Release Date: May 29, 2025 For the complete transcript of the earnings call, please refer to the full earnings call transcript. Best Buy Co Inc (NYSE:BBY) delivered better-than-expected profitability in Q1 with an adjusted operating income rate of 3.8% on revenue of $8.8 billion. The company saw a 6% comparable sales growth in the combined computing and tablet categories, indicating strong demand in these segments. Online sales grew year over year for the second consecutive quarter, making up nearly 32% of total domestic sales, with a strong on-time ship-to-home delivery performance. Best Buy Co Inc (NYSE:BBY) reported material year-over-year improvement in its domestic relationship Net Promoter Score, reflecting enhanced customer satisfaction. The company is on track to launch its improved search experience across digital platforms, which will include AI-powered prompts and natural conversational filtering to enhance customer experience. Best Buy Co Inc (NYSE:BBY) reported a domestic comparable sales decline of 0.7%, with declines in home theater, appliances, and drones offsetting growth in other categories. The company is facing challenges due to the current tariff environment, with tariffs impacting various product categories differently, potentially affecting costs and pricing strategies. International revenue decreased by 0.6% versus last year, with a negative foreign currency impact of approximately 450 basis points. Adjusted diluted earnings per share decreased by 4% to $1.15, partly due to lower investment income from a reduced average cash balance and lower short-term interest rates. Best Buy Co Inc (NYSE:BBY) incurred $109 million in restructuring charges, primarily associated with a restructuring initiative within its Best Buy Health business. Q: Can you explain the significant change in your China sourcing strategy compared to three months ago? A: Corie Barry, CEO, explained that China sourcing has decreased to 30%-35% from 55% due to vendors leveraging manufacturing flexibility and increasing country diversification. This shift is a result of vendors creating new manufacturing locations and adjusting supply chains to mitigate tariff impacts. Best Buy only directly imports 2%-3% of its assortment, and the increased product costs are lower than the overall tariff rates due to these mitigation efforts. Q: Did you experience any pull forward in demand for consumer electronics, and how is your market share holding up? A: Matthew Bilunas, CFO, noted that while there might have been some pull forward due to Easter shifts, it's hard to quantify. Corie Barry added that while Q1 was quieter with fewer launches, they expect to gain market share in computing and gaming throughout the year. They are less concerned about quarterly fluctuations and more focused on strategic pricing and promotional decisions. Q: How are tariffs affecting consumer behavior, and are you seeing any demand destruction from higher prices? A: Corie Barry stated that while consumers are making trade-offs due to higher prices across various areas, they remain resilient and value-focused. There is no significant change in behavior due to tariffs, as consumers are still willing to spend on high-price products when necessary or when there is compelling technology innovation. Q: How do the 3P growth and advertising initiatives impact your financials, and where do they show up? A: Matthew Bilunas explained that incremental advertising revenue from the Best Buy Ads initiative can appear in both revenue and gross margin, depending on the nature of the contract. The 3P marketplace revenue is recognized as commission revenue in gross margin. Both initiatives are expected to positively impact gross profit rates, particularly in the back half of the year. Q: With the updated comp guidance, what are the drivers for growth in the back half of the year? A: Matthew Bilunas highlighted several factors, including the end of Windows 10 support, the need for Mac upgrades, improvements in mobile phone sales, and gaming launches like the Switch 2. Additionally, store experience enhancements and new product highlights are expected to drive growth. The guidance reflects a range of outcomes, considering potential tariff impacts and consumer behavior. For the complete transcript of the earnings call, please refer to the full earnings call transcript. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Entrepreneur
07-05-2025
- Business
- Entrepreneur
Pristyn Care Expands with 3 New Hospitals in NCR
The new facilities come equipped with advanced medical infrastructure, including modular operation theatres, critical-care units, and specialised diagnostic labs. You're reading Entrepreneur India, an international franchise of Entrepreneur Media. Pristyn Care has launched three new superspeciality hospitals—two in Delhi (Safdarjung Enclave and Malviya Nagar) and one in Gurugram—bringing its hospital count to five in just 75 days. This rapid expansion marks a significant step in delivering high-quality, patient-first surgical care across the National Capital Region (NCR). The new facilities come equipped with advanced medical infrastructure, including modular operation theatres, critical-care units, and specialised diagnostic labs. The company's claims that its first hospital turned profitable in less than two months—far ahead of the 12–24 month breakeven norm in the sector—signaling strong operational efficiency and growing patient trust. The new hospitals also feature IVF labs and state-of-the-art dermatology suites, further strengthening Pristyn Care's integrated approach to healthcare. These enhancements broaden its scope from surgical excellence to comprehensive patient well-being. "Our priority is to make safe, high-quality surgical treatment accessible across NCR, supported by modern infrastructure, expert doctors and patient-centric care," said Dr Vaibhav Kapoor, Co-founder, Pristyn Care. Harsimarbir Singh, Co-founder, added, "Our patient-centric technology speeds up admission, accelerates insurance approvals and discharge and frees doctors to focus on compassionate treatment. Every new Pristyn Care hospital is designed to make the entire surgical journey easier and safer for patients and their families." Since entering the owned-hospital segment, Pristyn Care claims that its Net Promoter Score has risen by over ten points—a strong indicator of patient satisfaction. The company now plans to replicate this model in key metros including Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Ahmedabad, Patna, Chandigarh and Coimbatore. Founded in 2018 by Harsimarbir Singh, Dr Vaibhav Kapoor, and Dr Garima Sawhney, Pristyn Care leverages a team of 200+ in-house super-specialty surgeons to deliver advanced care across 30+ Indian cities, covering 50+ diseases.
Business Wire
29-04-2025
- Business
- Business Wire
Jade Communications Grows NPS 32 Points in 2 Years, Deploying Calix SmartLife To Outperform Competitors With Superior Subscriber Experiences
SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Calix, Inc. (NYSE: CALX) announced that Jade Communications is leading as a broadband experience provider (BXP) by prioritizing subscriber experiences over speeds and feeds. As a result, they have increased their already impressive Net Promoter Score℠ (NPS®) by 32 points in two years—to earn an overall score of 83. Jade differentiates using the Calix Broadband Platform and SmartLife ™ managed services to deliver secure, personalized subscriber experiences for residential, community, and business markets—indoor and outdoor. With this focus on differentiation, Jade has increased residential average revenue per user (ARPU) by 73 percent over five years. 'Jade Communications is the future of broadband—showing what it means to be a true broadband experience provider,' said John Durocher, chief customer officer at Calix. Jade competes against nine providers in a crowded southern Colorado market. Their achievements are the result of a dynamic, innovative partnership with Calix: Earning a 32-point NPS increase over two years by focusing on subscriber feedback. Working with a Calix Business Insights analyst from award-winning Calix Success, Jade collects annual subscriber feedback to guide investments in innovations that improve residential broadband experiences. Together, they actively listen and strategize to meet subscriber needs—steadily increasing satisfaction to accelerate Jade's transformation into a BXP. Sustaining rapid ARPU and CLV growth with clever offerings for residents and families. Informed by cloud insights on subscriber needs, Jade introduced tailored plans like 'Family Fortress,' 'Work From Home Warrior,' and 'Connected Country' for outdoor lifestyles. These offerings—built on SmartHome ™ managed services like Experience IQ ® network controls, Protect IQ ® cybersecurity, and Arlo Secure Wi-Fi connected cameras—deliver real results, nearly doubling ARPU among Arlo users in the first year. Scaling brand loyalty by deepening their community impact. In three weeks, Jade deployed secure SmartTown ® Wi-Fi across their service area, reaching remote mountain towns. They also partnered with San Luis Valley Health to become Colorado's first broadband provider to offer free Wi-Fi to first responders. In 2025, Jade will collaborate with other innovative providers through the SmartTown Alliance. The alliance connects SmartTown-enabled provider networks, allowing subscribers to automatically access secure Wi-Fi as they move between towns, cities, and states. Accelerating small business market expansion in weeks with a dedicated sales team. Jade recently launched SmartBiz ™—purpose-built for small businesses with tailored security, productivity tools, and app-based network controls. Within weeks, Jade has already achieved 25 percent of their first-year goal by applying best practices from Calix Smart Start and the Calix Sales Acceleration Program —such as setting cross-functional goals and deploying a dedicated sales team. The Calix Sales Acceleration Program helps providers build a strong sales foundation by aligning leadership, operations, and frontline teams around revenue-driving strategies. 'We've moved beyond the traditional telco model to focus on experience—and it's paying off,' said Jordan Wehe, co-chief executive officer and marketing director at Jade Communications. 'This is personal—our family lives here, and we're building more than networks; we're building safer, stronger communities. We first launched SmartTown at an Oktoberfest biergarten. Today, we utilize it to support smart agriculture with outdoor Wi-Fi across farms, barns, and ranches. Calix has been a key partner, providing consistent access to subject-matter leaders for strategic consults and hands-on, onsite workshops to prepare us for a successful SmartBiz launch. Our collaboration with Calix enables us to stay true to our brand while meeting local needs. They are instrumental to our ability to thrive in a competitive market.' 'Jade Communications is the future of broadband—showing what it means to be a true broadband experience provider,' said John Durocher, chief customer officer at Calix. 'They've partnered with us for nearly a decade, building a trusted relationship that has empowered them to make bold moves and stand out in a market with over nine competitors. From Wi-Fi that enhances safety in rural towns to services that fuel local business growth, Jade is delivering meaningful results fast. Their 83 NPS says it all. No matter your size or where you are on your journey, Calix has the tools and expertise to help you accelerate success. We're proud to support leaders like Jade.' To learn how providers are seamlessly expanding their business markets, watch the webinar replay, ' How Top Broadband Businesses Win the Small Business Market with a Stand-out Solution.' About Calix Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband experience providers leverage Calix's broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities. This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix's business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix's trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
Scotsman
28-04-2025
- Business
- Scotsman
Freight firm receives high customer satisfaction score
Speedy Freight, with offices across Scotland, has achieved an exceptional 'Net Promoter Score' reflecting customer loyalty and satisfaction. Sign up to our Scotsman Money newsletter, covering all you need to know to help manage your money. Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... A widely recognised metric to gauge customer satisfaction and loyalty, Net Promoter Score* (NPS) is used by businesses of all sizes and in all sectors around the world to benchmark performance against competitors. It is a simple single-question survey that takes place once a year asking customers how likely they are to recommend a company, product, or service. The results are then analysed and turned into a number, with the higher the number the better the score. Advertisement Hide Ad Advertisement Hide Ad Far exceeding the industry and national averages, leading logistics solutions specialist Speedy Freight, which has offices in Aberdeen, Dumfries, Edinburgh and Glasgow, has received a Net Promoter Score of 85. Speedy Freight celebrates achieving a high NPS of 85. Operating in a highly competitive and often highly critical sector where Net Promoter Scores are traditionally low, Speedy Freight is justifiably proud of its world class score of 85 (which is more than double the logistics industry average of 38**). Marketing Director, Aimee Spilsbury commented: 'We are thrilled with our recent Net Promoter Score. Operating in such a fast paced ever changing industry brings its unique set of daily challenges but we are delighted that the majority our customers are very happy with our service and would happily recommend us. "It's a great score, far exceeding those received by some of the UK's best known high street brands and household names, testament to the passion for quality and service delivered by the whole team.' Advertisement Hide Ad Advertisement Hide Ad
Yahoo
28-04-2025
- Business
- Yahoo
Carrefour Q1 FY25 performance matches outlook
French retail giant Carrefour has announced that the group's performance for the first quarter (Q1) of 2025 (FY25) aligns with the full-year outlook with like-for-like (LFL) sales growth of 2.9%. The Q1 results showed stability, mirroring the performance seen in the preceding quarter. Carrefour has maintained progress on its strategic plans despite slow-moving European markets, which remain highly competitive. Consumer patterns showed little change from the close of 2024. The proportion of own-brand products from Carrefour saw a slight increase, reaching 38% compared to 37% in Q1 2024. The gross merchandise value (GMV) for e-commerce surged 19%, with Brazil a significant contributor. In the French market, there was a 1.7% LFL decrease in quarterly sales, which included a 1.3% LFL dip in food sales and a more pronounced 6.2% LFL drop in non-food sales. Across Europe, there was a modest 0.3% LFL uptick in sales during the same period, bolstered by a 0.9% LFL rise in food sales that helped counterbalance a 2.9% LFL contraction in non-food sales. Brazil experienced a robust 5.4% LFL increase in quarterly sales along with an enhancement of the Net Promoter Score by seven points. Overall, when accounting for constant exchange rates, total sales rose 3.6% and Atacadão's quarterly sales jumped by 6.9% LFL. Carrefour has been expanding its network of convenience stores, opening an additional 72 locations in Q1. Carrefour chairman and CEO Alexandre Bompard stated: 'Carrefour's performance in the first quarter of 2025 is in line with the previous quarter and consistent with our annual outlook. In a persistently challenging economic environment, we have, as planned, launched new price investment campaigns in most of our countries and successfully rolled out our new loyalty programme, Le Club Carrefour, in France. Solid performances in France, Spain and Brazil highlight the effectiveness of our strategy focused on purchasing power and customer satisfaction. 'As a result, we maintained strong commercial momentum this quarter and reinforced our market shares in our key geographies. Driven by the commitment of our teams and franchised partners, we are pursuing the execution of our strategic plan with determination and reaffirm all our financial objectives for 2025.' The company's direct exposure to recent global tensions remains minimal given the localised nature of Carrefour's operations. Carrefour rtherefore reaffirms its objectives for 2025 and forecasts marginal increases in EBITDA, recurring operating income and net free cash flow. On 3 April, Carrefour announced the decision to enhance its bid to acquire all remaining shares of Grupo Carrefour Brasil. All minority shareholders of Grupo Carrefour Brasil have now given their approval for Carrefour to proceed with the acquisition of all outstanding shares not already under its control. Following this approval, Carrefour will continue with the subsequent phases required to complete this acquisition deal, anticipated to conclude by mid-June 2025. Bompard stated: 'It represents a significant step forward in the group's growth strategy in Brazil and a successful first step in the strategic review initiated by Carrefour last February. Full ownership will allow us to manage operations with greater agility, reinforcing our ability to drive sustainable and profitable growth in one of our most dynamic markets." In March 2025, Carrefour received authorisation from France's competition watchdog Autorité de la Concurrence to proceed with its acquisition of Louis Delhaize's French operations. "Carrefour Q1 FY25 performance matches outlook" was originally created and published by Retail Insight Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
