Latest news with #NewDelhiDistrictConsumerDisputesRedressalCommission
Indian Express
03-07-2025
- Indian Express
Delhi consumer court orders hair transplant clinic to pay Rs 6.3 lakh to man who saw ‘not even 1% improvement'
The New Delhi District Consumer Disputes Redressal Commission recently directed a hair transplant clinic to pay Rs 6.3 lakh compensation to a client after finding it guilty of negligence in providing service. The Commission also noted that DHI Asian Roots was operating without a government licence to perform modern hair transplant procedures. The complainant, Vivek Kumar, approached the DHI Asian Roots clinic in Safdarjung Enclave in 2012 before his marriage to treat baldness and paid Rs 5 lakh. He alleged before the Commission that he was promised results after 12 months, but even after three sittings, he could not notice 'even 1 per cent improvement' with his receding hairline. He filed a complaint with the Commission in December 2023. The Commission's order, dated May 22, which followed an 11-year legal battle, directed DHI Asian Roots to refund Rs 5 lakh to Kumar, along with Rs 1 lakh for mental harassment and Rs 30,000 for litigation costs. '…this Commission is of the considered opinion that there is negligence/ deficiency in service on the part of the opposite parties (DHI) in not providing proper treatment to the complainant despite charging for the same. This is a case where opposite parties transplanted the hairs to cover bald area and created another bald area by over harvesting the donor area,' the Commission held. 'The OP/DHI-Asian Roots, a unit of SPA Yoga Pvt. Ltd… failed to produce any document showing authorization or license to perform modern scientific hair implantation procedures. They also lacked government approval to engage doctors…for such treatments,' held the Commission. 'The procedure conducted amounted to an unfair medical trade practice, carried out without the requisite licenses or specialized expertise, and appeared motivated solely by financial gain,' it added. Countering Kumar's allegations, DHI Asian Roots argued that it provided professional treatment in accordance with medical standards and that the chances of success had been explained to him. It also alleged that Kumar's dissatisfaction stemmed from his impatience and his 'disregard for medical advice'. It claimed that Kumar had been informed about the procedure's limitations and that all the pros and cons of the surgery had been explained to him.
Time of India
02-07-2025
- Health
- Time of India
Court orders hair transplant clinic to pay Rs 6.3 lakh after complainant sees no improvement
The New Delhi District Consumer Disputes Redressal Commission has directed DHI Asian Roots, a private clinic, to refund Rs 5,01,000 and pay additional compensation after finding it guilty of performing a hair transplant procedure without a valid licence or government approval. The order was issued on May 22, 2025, following a complaint filed by a patient who alleged lack of results and unqualified medical staff, a TOI report stated. Commission highlights lack of licence and medical standards The commission observed that the clinic, a unit of SPA Yoga Private Limited, did not produce any government authorisation to perform modern scientific hair implantation procedures. It also failed to show approval for employing qualified doctors. The bench, led by president Poonam Chaudhry and members Bariq Ahmad and Shekhar Chandra, stated that conducting such medical procedures without proper licensing and expertise amounts to unfair trade practice. The bench said, 'It is essential that medical procedures are conducted only by qualified professionals holding valid licences, and in properly registered clinics that comply with established medical standards.' by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 15 Most Beautiful Female Athletes in the World Click Here Undo Refund, compensation, and cost awarded to complainant The commission ordered the clinic to refund Rs 5,01,000 to the complainant. Additionally, it directed payment of Rs 1,00,000 as compensation for mental harassment and Rs 30,000 towards litigation costs. The complainant had undergone three sessions at the clinic but reported no visible improvement in hair condition. The commission noted, 'Despite the complainant undergoing three sessions, there was not even 1% improvement. The clinic failed to provide any explanation for the lack of results.' Live Events Complainant raised issue of unfair trade and unqualified staff According to the complainant, the clinic assured hair regrowth or replacement under the supervision of expert doctors as mentioned in its brochure. He alleged that the clinic employed unqualified staff and carried out procedures without proper medical licences. Despite paying the full amount in 2013, he did not see any results, which led him to file a complaint. Clinic claimed procedures were informed and professional The clinic defended itself by stating that the complainant was made aware of the pros and cons of the transplant procedure. It argued that results varied by individual, and that the procedures were conducted in a professional manner, including additional work at the complainant's request. The clinic maintained that the patient's dissatisfaction stemmed from impatience and not following medical advice.
Time of India
01-07-2025
- Health
- Time of India
Hair transplant goes awry, clinic asked to pay 6 lakh
New Delhi: New Delhi District Consumer Disputes Redressal Commission has held a private firm liable for conducting a transplant procedure without the necessary licence and govt approval. The commission emphasised that medical procedures must be performed by qualified professionals with licence and clinics must be properly registered and strictly adhere to established medical standards. The bench, comprising president Poonam Chaudhry, and members Bariq Ahmad and Shekhar Chandra, also found the clinic negligent for failing to deliver satisfactory results despite full payment. They stressed that patients must be fully informed about procedures, including associated risks, limitations, and expected outcomes. On May 22, 2025, the commission ordered the clinic to refund Rs 5,01,000 to the complainant, along with Rs 1,00,000 as compensation for mental harassment and Rs 30,000 for litigation costs. The commission noted that despite undergoing three sessions, the complainant observed no improvement— not even a 1% difference—in his hair condition, and the clinic failed to provide any explanation. You Can Also Check: Delhi AQI | Weather in Delhi | Bank Holidays in Delhi | Public Holidays in Delhi Further, the commission found that the clinic, DHI Asian Roots (a unit of SPA Yoga Private Limited), did not produce any authorisation or licence to perform modern scientific hair implantation procedures and lacked government approval to employ doctors. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like (46만원 지원할인) 모발이식 500모 49.5만원 지원할인 모발이식 더 알아보기 Undo Conducting such procedures without requisite licences and specialised expertise was deemed an unfair trade practice driven solely by financial gain. The complainant stated that the clinic failed in its duty towards consumers, amounting to deficiency in service and unfair trade practice. He pointed out that the clinic's brochure guaranteed full hair growth or replacement in consultation with expert doctors. He also alleged the employment of unqualified staff and operation without the necessary licences. Despite paying Rs 5,01,000, he saw no improvement and filed his complaint in 2013. The clinic countered that the complainant had been fully informed of the pros and cons of the hair transplant procedures, and it was made clear that individual results may vary. They claimed all procedures were conducted professionally, even extending beyond medically recommended zones at the complainant's request. The clinic argued that the complainant's dissatisfaction arose from impatience and disregard for medical advice. Get the latest lifestyle updates on Times of India, along with Doctor's Day 2025 , messages and quotes!
