2 days ago
Clicking into the future, the rise of e-Government
JOHANNESBURG - The digital revolution is changing how governments around the world work.
From paperwork to power clicks, South Africa is also fast-tracking its digital future.
The country now ranks 40th on the United Nations global e-Government Development Index, climbing from 65th just two years ago.
Over 130 government services have already been digitised.
Professor Busani Ngcaweni from the Wits School of Governance says one major driver was the Covid-19 pandemic.
He says when the pandemic forced the country into lockdown, government had to rely on technology to continue delivering services.
That necessity drove rapid digital transformation.
But while progress is being made, the road ahead won't be without potholes.
Ngcaweni and other experts have stressed that digital transformation must strengthen public institutions, not weaken them.
