Latest news with #NinjaVanMalaysia
The Sun
6 hours ago
- Automotive
- The Sun
Ninja Van Malaysia launches 44 new international delivery lanes, extends cross-border reach
KUALA LUMPUR: Ninja Van Malaysia has launched 44 new international delivery lanes, extending its cross-border reach to 46 destinations worldwide in a move aimed at helping Malaysian businesses scale into global markets at significantly lower costs. The new routes span Asia-Pacific, North America, Latin America, the Middle East and Europe, adding to existing services to Singapore and the Philippines. With delivery times ranging from seven to 12 days and shipping rates starting at RM70, the service is more than 50% cheaper than conventional cross-border options, making it one of the most affordable logistics solutions available to local brands. 'This launch makes the world no longer out of reach for Malaysian brands,' CEO Lin Zheng said during the event. 'With 46 international lanes, we are offering a practical and cost-effective way for local businesses to enter new markets, build a global customer base and grow with confidence. Our goal is to remove the friction from cross-border logistics so that businesses can focus on what they do best, creating, innovating and scaling.' For Lin, the launch marks the beginning of a bigger vision: 'Today is just one step but an important one, towards making Malaysia not just a logistics hub, but a launchpad for regional and international success.' Ninja Van cross-border regional vice president Jeremy Hong said: 'Our goal is simple, to eliminate the friction from cross-border logistics so businesses can scale without limits.' While Malaysia has seen strong entrepreneurial momentum in recent years, high shipping costs, complex customs processes and limited infrastructure remain key challenges for SMEs seeking to export. Ninja Van's expanded network aims to close this gap by offering SMEs a cost-effective, integrated solution to ship globally. The company's advanced logistics platform allows sellers to manage both domestic and international deliveries through a single dashboard, without needing new accounts or system integrations. Orders can be processed within minutes, using the same workflow as local deliveries. Domestically, the company operates a 260,000 square foot hub in Shah Alam, supported by more than 160 hubs, 5,000 pick-up and drop-off points and a fleet of 7,000 vehicles. Regionally, Ninja Van delivers over two million parcels daily and has enabled more than 270,000 merchants to ship across borders. Founded in 2015, Ninja Van Malaysia is part of a wider Southeast Asian network backed by marquee investors including GeoPost, Alibaba Group and B Capital Group. Beyond e-commerce, Ninja Van is laying the groundwork to venture into new logistics verticals, including business-to-business inventory restocking and cold chain solutions, reflecting its ambition to move beyond being just a parcel delivery company. Industry observers note that competitive shipping options are especially critical for SMEs, which often lack the economies of scale of larger corporates. By reducing costs and streamlining processes, Ninja Van's new international lanes may provide the boost smaller brands need to compete in overseas markets.
New Straits Times
9 hours ago
- Business
- New Straits Times
Ninja Van opens 44 delivery lanes to global markets
NINJA Van Malaysia has launched 44 new international delivery lanes, providing Malaysian businesses with direct access to key markets across Asia Pacific, North America, Latin America, the Middle East and Europe. Including existing routes to Singapore and the Philippines, the company now serves a total of 46 international destinations, making it one of the most accessible cross-border logistics networks available to local brands. Ninja Van said the expansion marks a significant step forward in Malaysia's cross-border trade capabilities, offering one of the most affordable shipping solutions in the market at over 50 per cent lower cost than traditional services. "As global e-commerce continues to surge, this enables local brands to participate more competitively and scale their businesses with confidence," it added. Designed for the underserved segment of Malaysia's e-commerce sector, Ninja Van said its new cross-border solution addresses long-standing barriers that have hindered small and medium- enterprises from expanding internationally. According to industry projections, the Malaysian e-commerce market is expected to grow at an annual rate of 14 per cent, reaching RM36.2 billion (estimated US$8.6 billion) by 2027. Between 2016 and 2023, more than 1.51 million local businesses entered the e-commerce industry, signalling strong entrepreneurial momentum and the country's readiness to go global. Despite a strong desire to expand globally, many Malaysian brands are still held back by high shipping costs, complicated customs processes and limited infrastructure, Ninja Van said. Both express and postal delivery options currently come at a high cost. "Ninja Van Malaysia's latest expansion bridges this gap by offering new international delivery lanes with an accessible, cost-effective logistics solution tailored for SMEs in Malaysia," it said. According to Jeremy Hong, regional vice president of Ninja Van Cross-Border, the expansion is timely and necessary. "The world is no longer out of reach for Malaysian brands. With the launch of these 44 new international lanes, we are offering a practical and cost-effective way for local businesses to enter new markets, build a global customer base, and grow confidently. "Our goal is simple: to eliminate the friction from cross-border logistics so businesses can focus on what matters most- creating, innovating and scaling without limits," he added. In Malaysia, the company operates a 260,000 square foot hub in Shah Alam, supported by more than 160 hubs, 5,000 drop-off and pick-up points and 7,000 vehicles. Regionally, Ninja Van moves over two million parcels daily and has enabled more than 270,000 merchants for cross-border shipping, ensuring consistent service and full visibility from pick-up to final delivery.
Barnama
16 hours ago
- Business
- Barnama
Ninja Van Malaysia Unveils 44 New Cross-border Lanes To Fuel Malaysian Business Expansion
REGION - CENTRAL > NEWS KUALA LUMPUR, Aug 19 (Bernama) -- Ninja Van Malaysia has launched 44 new international delivery lanes, providing Malaysian businesses with direct access to key markets across Asia Pacific, North America, Latin America, the Middle East and Europe. Its chief executive officer Lin Zheng said in today's fast-moving e-commerce landscape, every entrepreneur and local business deserves a fair chance to reach customers, not only locally but also across borders. 'We realise that many local businesses, especially small and medium enterprises (SMEs), have long faced high international shipping costs, complex customs procedures and limited market access. bootstrap slideshow 'This is why our new cross-border solution is designed to be seamless, affordable and reliable, with rates starting from RM70, about 50 per cent lower than most other players in the market, and delivery times ranging from seven to 12 days, depending on destination,' he said in his opening remarks at the launch event here today. He noted that the launch directly reflects the company's mission to empower businesses, particularly local SMEs, to expand beyond domestic borders. He added that Ninja Van is also contributing to Malaysia's broader economic success by strengthening export potential, fostering innovation and supporting the nation's vision for a digitally driven, globally competitive economy. Meanwhile, in a statement today, the logistics provider said that including its existing routes to Singapore and the Philippines, the company now serves a total of 46 international destinations, making it one of the most accessible cross-border logistics networks available to local brands, especially SMEs. It said Ninja Van Malaysia's latest expansion helps bridge this gap by offering new international delivery lanes with a cost-effective logistics solution tailored for SMEs in Malaysia. The new cross-border delivery service offers seamless integration, fast order processing, documentation assistance, door-to-door delivery as well as full tracking and visibility.
The Star
2 days ago
- Business
- The Star
Small ‘delivery fee' leads to big loss
PETALING JAYA: It is almost becoming part and parcel of stories about the risks of online shopping. Delivery and courier companies are cautioning online shoppers of scam tactics. Some of these scams even involve victims being tricked into divulging their personal details. The phishing tactic would see scammers randomly send out messages to recipients, claiming a delivery is pending and buyers need only click on a given link for more details of their parcel. Often, the scammers would request for a minimal 'delivery fee' of a few ringgit from their victims just so they could secretly record the smartphone activities including their online banking details such as the login name and password. In a recent case, a woman lost about RM2,350 after she was tricked into making a RM1.75 'delivery fee' payment for a parcel she never received. Ninja Van Malaysia chief sales officer Fariz Maswan said the company recorded over 17,000 scam-related cases last year with 40% of it occurring in the Klang Valley alone. 'We already have more than 3,500 reports in the first three months this year,' said Fariz in a statement to The Star. He said scammers had sent out messages under his company's name to hoodwink victims into paying for parcels they never ordered. 'Some victims received parcels they never ordered and were pressured to pay under Cash on Delivery (COD) terms. 'Others get fake delivery messages of what we call 'ghost scams',' he said. 'We are actively educating the public through our social media channels, sharing scam alerts and tips on how to spot red flags in such deceptions. 'We are also working with the government and we hope to stay ahead of the scammers. 'This will help Malaysians shop online with more confidence,' Fariz said. Pos Malaysia's chief operations officer Zaini Yahman said similar complaints of such fake calls and messages were also received by the company's clients. 'These fraudulent messages ask the recipients to update personal details such as addresses and banking information by clicking on malicious links or downloading APK files,' said Zaini. He cited a case last year where a customer's mobile number was compromised when she received a short message service (SMS) claiming her parcel could not be delivered. 'The message included a link to change the delivery date but it did not mention any specific shipment details. 'The customer was redirected to a page where a fee of RM1.37 was requested for a re-delivery. 'Unfortunately, when she proceeded to pay the fee, a charge of RM2,334.58 was imposed and the funds were siphoned from her account. It turned out to be a phishing link. 'When victims provide the information the scammers seek, their accounts are hacked into and lead to unauthorised cash withdrawals,' he said. Malaysian eHailing Association chief activist Jose Rizal said another scamming trend that has been identified is when scammers attempt to access personal accounts, posing as delivery riders and request for the one-time passwords (OTPs) under the guise of verifying deliveries. 'Victims are told they have a pending delivery and in order to receive their parcel, they would need to click on a given link and pay a fee for 'Customs Department taxes' or 'delivery charges',' said Jose. 'We have urged delivery companies to further enhance the identification of their delivery riders and provide proper digital proof to prevent customers from falling victim to such scams involving the delivery of parcels,' said Jose.
The Star
12-06-2025
- Business
- The Star
Report: Online shoppers hit by increasing number of parcel scams, more than 3,500 cases in Q1 2025
For COD scams, Faris explained that perpetrators often pose as delivery personnel and persuade victims to pay for a parcel by claiming it was ordered by their pouse or another family member. — Freepik PETALING JAYA: Online shoppers are urged to stay vigilant as Ninja Van Malaysia said it has received over 3,500 parcel scam reports in the first quarter of 2025 – the highest number recorded by the company compared to any previous quarter. In 2024, the company recorded more than 17,000 parcel scam cases with 40% of incidents concentrated in the Klang Valley. The majority of such cases involve cash-on-delivery (COD) schemes, where consumers end up paying for items they never ordered. Other common tactics include "ghost scams", in which victims are tricked into purchasing non-existent products or services advertised online, and phishing attempts via text messages or SMS where the sender impersonated the company. "At Ninja Van Malaysia, our responsibilities go beyond logistics. As a key player in the industry, we have a duty to educate the public against the rising scam threats," said chief executive officer Lin Zheng in a ScamMinar panel discussion held today (June 12). Chief sales officer Faris Maswan said victims were mostly from the older generation, who got duped into purchasing items like herbal products and amulets that were promoted on social media. They either end up not receiving the item at all or received products that were different from what was advertised. It's always a case of items being offered at a price that is just too good to be true, he said, adding that victims could end up losing up to RM1,000 in some cases. "Most of the time, it hovers around RM200," he added. For COD scams, Faris explained that perpetrators often pose as delivery personnel and persuade victims to pay for a parcel by claiming it was ordered by the victim's spouse or another family member. "Scammers would exploit the sense of familiarity that victims have for the person they think the parcel is for," said Raymon Ram, a fraud risk management specialist and president of NGO Transparency International-Malaysia. Faris explained that in phishing cases, victims would receive an SMS claiming they had an undelivered Ninja Van parcel: "Victims are then directed to a fraudulent website designed to steal money from their bank accounts." When these incidents were reported, Faris said an internal investigation was launched to determine whether there had been a data breach involving its customers. "Our infosec team found out that scammers were obtaining personal data from a website hosting leaked information from various sources. We also found that customers of other courier services were targeted by similar scams," he said. Raymon added that scammers can obtain users' personal data from forums on the dark web and use the information to carry out various schemes. "The newly enforced Cyber Security Act 2024 requires organisations in critical sectors to report any breaches to the National Cyber Security Agency. We'll have to see what kind of impact this will have. I hope companies will start taking cybersecurity more seriously," he said. Faris said cases would also be investigated based on customer service complaint rate. "If it's a critical case with directive from the authorities, we would block accounts (on their platform related to fraudulent complaints). In the last quarter, we have blocked more accounts than before," Faris said, adding that he also urged victims to come forward and make reports to the right channels as part of a measure to protect other users. The Selangor deputy head of Commercial Crime Investigation Department (Intelligence/Operation) Yap Huat Tian said it's also crucial for more people to be vigilant about their online safety and privacy. Don't assume that it's only older generation that can get scammed. As long as you have a smartphone, you can be a victim, he said.
