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Yahoo
5 days ago
- Business
- Yahoo
As AI Momentum Grows, Should Investors Buy ServiceNow Stock?
Key Points ServiceNow turned in strong Q2 results and raised guidance powered by AI adoption. The company looks well positioned as the world turns to AI agents. However, the stock has struggled to gain traction this year. 10 stocks we like better than ServiceNow › Share prices of ServiceNow (NYSE: NOW) jumped after the software company reported strong revenue growth and yet again raised its guidance due to strong artificial intelligence (AI) adoption. That said, the stock has struggled to gain traction this year, with its shares down about 7% as of this writing. Despite the stock's underperformance in 2025, it is still one of the best-performing stocks of the past decade, with its shares up nearly 1,200% during that span. The software-as-a-service (SaaS) company made a name for itself as an information technology (IT) management platform before expanding into other areas of organizational workflows such as customer service and human resources. ServiceNow's strength is that its platform can connect siloed departments to create a unified system of record between departments. This in turn is used to help organizations digitize, streamline, and automate their operations. ServiceNow's unified data system and structured workflows make it an ideal environment for AI, which performs best when it has clean and consistent data. As such, the company has embedded AI throughout its Now Platform, including introducing generative AI assistants and more recently AI agents. AI growth continues AI continued to be the biggest driver of ServiceNow's growth in the second quarter. Now Assist -- the company's generative AI suite of solutions -- continued to outperform expectations, with the company signing 21 deals that have five or more Now Assist products. Its number of Pro Plus deals -- which bundle Now Assist with other advanced tools -- climbed 50% sequentially. Eighteen of its 20 largest deals included Pro Plus. The company also recently introduced AI Control Tower, which is a centralized platform for managing AI agents from both ServiceNow and third parties. The company is already using AI agents across its own business and sees AI agents as having a $350 million value this year. Meanwhile, it said it already surpassed its initial full-year net new annual contract value (ACV) expectations for AI Control Tower in just 60 days. Turning to its results, revenue rose 22.5% year over year to $3.22 billion, while adjusted earnings per share (EPS) climbed 30.7% to $4.09. That easily topped the analyst consensus, which was looking for EPS of $3.57 on revenue of $3.12 billion, as compiled by the LSEG. Subscription revenue jumped 22.5% year over year to $3.11 billion, while professional services revenue climbed 19.5% to $102 million. The company continues to do well in adding large customers, increasing its number of customers with a net ACV of $20 million or more by more than 30%. It had 89 deals greater than $1 million in net new ACV in the quarter. The company said transportation and logistics ACV soared more than 100% in the quarter, while technology, media, and telecom ACV surged 70%. Another metric investors like to follow with ServiceNow is growth in remaining performance obligations (RPO), which is deferred revenue plus backlog growth, since it can be an indicator of future growth. In the quarter, the company saw RPO increase by 29% to $23.9 billion, while current RPO (cRPO) rose by 24.5% to $10.9 billion. ServiceNow's revenue growth accelerated in Q2, and this could be an indication that this could continue. The company forecast its Q3 subscription revenue to grow between 20% to 20.5% to a range of $3.26 billion to $3.265 billion. It is expecting cRPO to also increase by 18.5%. Notably, its subscription revenue growth forecast for Q3 is higher than its forecast was for Q2. For the full year, the company upped its subscription revenue guidance. It now anticipates subscription revenue of between $12.775 billion to $12.795 billion, up from previous guidance of $12.64 billion to $12.68 billion. The updated outlook represents growth of around 20%. Original Forecast (Jan) Prior Forecast (Apr) New Forecast (July) Subscription revenue $12.635 billion to $12.675 billion $12.64 billion to $12.68 billion $12.775 billion to $12.795 billion Growth 18.5% to 19% 19% to 19.5% 20% Source: ServiceNow. Is the stock a buy? ServiceNow's stock has been caught up in the narrative that there is a cautious enterprise-software spending environment. However, the company has continued to see strong growth, which accelerated in Q2 and could possibly accelerate next quarter as well. Given that its platform can improve operational efficiency and save costs, the company is in a solid position even during periods of economic uncertainty. More importantly, though, the company looks well positioned to be an AI winner. Its already seeing solid growth stemming from AI, and now it's looking to become an AI agentic hub through its AI Control Tower. If agentic AI become the next big AI investment wave, ServiceNow looks set to be a big potential winner. From a valuation perspective, the stock trades at a forward price-to-sales multiple of 13 based on 2026 analyst estimates. That's reasonable for a high-margin SaaS business with 20%-plus revenue growth, but it's also likely a part of the reason why the stock has been stuck in the mud this year despite posting strong results. I think it is worth accumulating a small position in the stock at current levels, but I'd be a more aggressive buyer on a dip. Do the experts think ServiceNow is a buy right now? The Motley Fool's expert analyst team, drawing on years of investing experience and deep analysis of thousands of stocks, leverages our proprietary Moneyball AI investing database to uncover top opportunities. They've just revealed their to buy now — did ServiceNow make the list? When our Stock Advisor analyst team has a stock recommendation, it can pay to listen. After all, Stock Advisor's total average return is up 1,036% vs. just 181% for the S&P — that is beating the market by 855.09%!* Imagine if you were a Stock Advisor member when Netflix made this list on December 17, 2004... if you invested $1,000 at the time of our recommendation, you'd have $625,254!* Or when Nvidia made this list on April 15, 2005... if you invested $1,000 at the time of our recommendation, you'd have $1,090,257!* The 10 stocks that made the cut could produce monster returns in the coming years. Don't miss out on the latest top 10 list, available when you join Stock Advisor. See the 10 stocks » *Stock Advisor returns as of July 29, 2025 Geoffrey Seiler has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends ServiceNow. The Motley Fool has a disclosure policy. As AI Momentum Grows, Should Investors Buy ServiceNow Stock? was originally published by The Motley Fool Sign in to access your portfolio
Yahoo
28-07-2025
- Business
- Yahoo
Google Cloud secures $1bn-plus contract from ServiceNow
Google Cloud has reportedly secured a cloud-computing contract valued at more than $1bn from California-based software company ServiceNow. ServiceNow plans to invest $1.2 billion in Google Cloud services over five years, according to a Bloomberg report citing an undisclosed source familiar with the deal. While ServiceNow maintains agreements with various cloud providers, it did not reveal the specific details of individual contracts. Google has chosen not to comment on the terms of the agreement. Historically, major corporations have preferred leading cloud providers like Amazon Web Services (AWS) and Microsoft's Azure. However, Google's recent acquisitions of major clients such as Salesforce and OpenAI signify its growing influence in the cloud market. Earlier in 2025 , Salesforce announced a $2.5bn commitment to Google Cloud, moving away from its established reliance on AWS. OpenAI has also integrated Google Cloud into its operations to diversify its computing resources beyond Microsoft. Despite being ranked third in the cloud industry, Google Cloud represents Alphabet's primary growth avenue as its core business matures. Alphabet's investments in AI have been instrumental in drawing new clients, particularly from AI-focused startups. The cloud division reported a 32% increase in revenue for the second quarter, totalling $13.6bn. ServiceNow, a company specialising in software that automates organisational processes and IT functions, recently disclosed plans to allocate $4.8bn for cloud services through 2030. In January 2025, ServiceNow and Google Cloud announced an expanded partnership aimed at enhancing generative AI capabilities across enterprise technology stacks. This entails making ServiceNow's Now Platform and related solutions available via Google Cloud Marketplace and Google Distributed Cloud. The collaboration aims to deliver AI-powered experiences by enabling integrations with tools like BigQuery and Google Workspace. Earlier in July 2025, ServiceNow introduced agentic workforce management, an extension aimed at enhancing end-to-end AI agent orchestration. This new feature is designed to help employees maximise the impact of AI by enabling seamless and secure collaboration between human workers and AI agents to achieve tangible business outcomes. "Google Cloud secures $1bn-plus contract from ServiceNow" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Cision Canada
22-07-2025
- Business
- Cision Canada
3CLogic and ScreenMeet Expand Partnership to Elevate ServiceNow-Powered Customer and IT Support with Voice AI and Rich Video Collaboration
Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers. ROCKVILLE, Md., July 22, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the expansion of their strategic partnership. The collaboration between both ServiceNow-certified Build partners will focus on delivering unified Voice AI and Video experiences across both IT, HR, and Customer Support for enterprises leveraging the Now Platform. Per a recent Gartner 1 report, as GenAI continues to evolve, enterprises will likely shift from traditional multichannel to seamless multimodal experiences—placing voice and video at the core. By embedding advanced Voice AI self-service, enterprise-grade contact center capabilities, and rich video collaboration directly into the ServiceNow platform, 3CLogic and ScreenMeet empower IT Support Managers, Contact Center Directors and Customer Experience leaders to resolve incidents faster, reduce frustration, and drive higher satisfaction. "Our customers demand a single pane of glass for all support interactions," explains Denis Seynhaeve, CEO of 3CLogic. "By pairing our Voice AI and Contact Center platform with ScreenMeet's video collaboration, we're turning ServiceNow into the ultimate support hub—helping enterprises delight customers and slash resolution times." Key benefits of the 3CLogic + ScreenMeet collaboration for ServiceNow: Unified Voice AI, Intelligent Routing & Rich Video Collaboration – 3CLogic and ScreenMeet together transform ServiceNow into an end‑to‑end support hub by embedding Voice AI bots, self‑service automation, and advanced IVR routing alongside in‑context video, co‑browsing, and screen‑share. Routine inquiries are handled by AI with seamless hand‑offs to live agents routed to the right skill group, while ScreenMeet's video tools let agents see exactly what users see, whether troubleshooting a POS failure or guiding through software setup. Seamless Integration with ServiceNow Workflows – Both 3CLogic and ScreenMeet integrate with ServiceNow, leveraging the platform's AI capabilities and existing digital channels. This ensures that voice- and video-driven interactions automatically trigger ServiceNow tasks, updates, and analytics – delivering end-to-end traceability and insight. Agent Automation & Optimization – By combining 3CLogic's automated call recordings, real‑time call transcriptions, and GenAI‑powered call summarizations – each auto‑associated with the correct ServiceNow record – with ScreenMeet's AI summarization of video chat and screen‑share sessions, agents no longer spend time jotting notes or hunting down recordings. Together, 3CLogic and ScreenMeet populate agent work notes and update record (e.g., Incident, Case, etc.) histories automatically, freeing support teams to focus on complex issues rather than manual documentation. Enhanced Reporting & Insights – 3CLogic feeds real‑time contact‑center metrics – call volumes, queue health, sentiment scores – directly into ServiceNow dashboards, while ScreenMeet captures and stores session data, system info, recordings, and AI‑generated summaries in‑platform. This unified data model delivers consolidated wallboards and reports, giving managers a holistic view of voice and video interactions and actionable insights to continuously refine workflows and drive performance Real-World Use Case "By using 3CLogic and ScreenMeet together, we look forward to seamlessly routing every support request into a single, unified flow, instantly connecting customers with agents and launching live video sessions without any channel hopping," explains Chris Antonelli, EVP at Solugenix, a leading managed services provider catering to the world's largest restaurant franchises. "The joint solution lets our team see exactly what the customer sees, guide them step by step, and resolve issues faster – all within ServiceNow for a truly effortless support experience." "Video chat dramatically shrinks the time to resolution," adds Lou Guercia, COO of ScreenMeet. "When an agent can see the exact device, screen, or environment, they eliminate lengthy back-and-forth. Together with 3CLogic on ServiceNow, we deliver a unified experience that's fast, efficient, and secure." Availability and Next Steps The combined 3CLogic + ScreenMeet integration is generally available today. Enterprise organizations running ServiceNow IT Service Management, CRM and Industry Workflows, or Employee Service Center can engage their ServiceNow account teams or visit the 3CLogic and ScreenMeet websites to learn more. In addition 3CLogic and ScreenMeet will be sponsors and attend a number of the upcoming ServiceNow Fall events including the ServiceNow AI Summits in Atlanta and Dallas as well as the World Forum events in New York, Chicago, Munich, London, and Amsterdam. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About ScreenMeet ScreenMeet is a cloud‑native remote support and collaboration platform. Designed to embed seamlessly into leading CRM, AEM and ITSM systems – like ServiceNow, Tanium and Salesforce – ScreenMeet empowers enterprises with in‑browser voice, video, co‑browsing, and remote takeover capabilities, eliminating downloads and manual workflows. Trusted by over 50,000 agents and 400 million end users worldwide, ScreenMeet delivers secure, AI‑enhanced support experiences that modernize contact centers and IT help desks for the digital era. For more information please visit
Yahoo
20-07-2025
- Business
- Yahoo
TD Cowen Maintains a Buy on ServiceNow (NOW), Keeps the PT at $1,150
ServiceNow, Inc. (NYSE:NOW) is one of the best long term low volatility stocks to buy now. On July 16, TD Cowen analyst Derrick Wood maintained a Buy rating on ServiceNow, Inc. (NYSE:NOW), keeping the price target at $1,150.00. A team of software engineers at desks working on code for a cutting-edge cloud computing solution. The analyst reasoned that ServiceNow, Inc. (NYSE:NOW) is suitably positioned for future growth and has exhibited strong performance in the enterprise segment, especially with its AI-related projects. The firm expects favorable foreign exchange trends and the company's traction with its GenAI product cycle to be additional growth drivers for its financial performance. The analyst also stated that ServiceNow, Inc. (NYSE:NOW) has a strong track record with a significant beat in fiscal Q1 results and has set a lower guidance bar, which may result in a beat and raise the scenario in the upcoming quarters. ServiceNow, Inc. (NYSE:NOW) has increased sales hiring and boasts a strong pipeline, which, according to the analyst, strategically positions it for the second half of the year and sets it up for continued growth. ServiceNow, Inc. (NYSE:NOW) offers an AI platform for business transformation, boosting productivity and maximizing business outcomes. Its intelligent platform, Now Platform, provides end-to-end workflow automation for digital businesses. Now Platform functions as a cloud-based solution embedded with AI and ML. While we acknowledge the potential of NOW as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 30 Stocks That Should Double in 3 Years and 11 Hidden AI Stocks to Buy Right Now. Disclosure: None. This article is originally published at Insider Monkey. Sign in to access your portfolio
Yahoo
20-07-2025
- Business
- Yahoo
TD Cowen Maintains a Buy on ServiceNow (NOW), Keeps the PT at $1,150
ServiceNow, Inc. (NYSE:NOW) is one of the best long term low volatility stocks to buy now. On July 16, TD Cowen analyst Derrick Wood maintained a Buy rating on ServiceNow, Inc. (NYSE:NOW), keeping the price target at $1,150.00. A team of software engineers at desks working on code for a cutting-edge cloud computing solution. The analyst reasoned that ServiceNow, Inc. (NYSE:NOW) is suitably positioned for future growth and has exhibited strong performance in the enterprise segment, especially with its AI-related projects. The firm expects favorable foreign exchange trends and the company's traction with its GenAI product cycle to be additional growth drivers for its financial performance. The analyst also stated that ServiceNow, Inc. (NYSE:NOW) has a strong track record with a significant beat in fiscal Q1 results and has set a lower guidance bar, which may result in a beat and raise the scenario in the upcoming quarters. ServiceNow, Inc. (NYSE:NOW) has increased sales hiring and boasts a strong pipeline, which, according to the analyst, strategically positions it for the second half of the year and sets it up for continued growth. ServiceNow, Inc. (NYSE:NOW) offers an AI platform for business transformation, boosting productivity and maximizing business outcomes. Its intelligent platform, Now Platform, provides end-to-end workflow automation for digital businesses. Now Platform functions as a cloud-based solution embedded with AI and ML. While we acknowledge the potential of NOW as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 30 Stocks That Should Double in 3 Years and 11 Hidden AI Stocks to Buy Right Now. Disclosure: None. This article is originally published at Insider Monkey.
