Latest news with #OpenXchange
The Sun
27-07-2025
- Business
- The Sun
Major broadband firm with 100,000 customers axing free service in days
A MAJOR broadband firm with hundreds of thousands of customers is axing a free service in days. All TalkTalk email customers are being moved to a new provider called Everymail from Open-Xchange. The company began to email customers in June to let them know that if they do not sign up to the new provider then their email account will be closed. TalkTalk broadband customers will be able to continue to use the email service for free. But those who received a TalkTalk email when they first signed up to the broadband company but later switched to another provider will need to pay a £60-a-year fee. TalkTalk will gradually close the inboxes of customers who do not pay the fee over the next few months. It will start to restrict customers' email access after July 31, which means they will not be able to send emails but will still be able to access ones they have already received. Those who do not sign up by September 9 will have their mailboxes frozen. After October 31 their email address, inbox, contacts and calendar will be erased. Once the accounts are deleted they cannot be recovered. Any emails that are sent to the account will automatically return to the sender. TalkTalk told The Sun that it will contact users several times before it shuts their account. It will either ask them to take action to keep their email address or download important information that they can transfer to another email provider. This includes emails they have sent or received, saved contacts, calendar appointments and tasks. TalkTalk said the changes will give customers 'the best user experience'. It added: 'We are actively communicating with all those affected. We are providing several options and users are free to download and transfer their data.' Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office applications. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in newsfeed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. What do I need to do? If you are happy to pay the £5 a month fee then you should sign up before July 31 to avoid any issues with your email inbox. But if you are unwilling to pay then you can download your emails now to avoid losing access to them. You can then upload them to a new account with a different company. Exactly how to do this varies depending on your email provider but you should be able to find help on its website. It is a good idea to set up an email address that is separate from your broadband provider to avoid being locked into the account. Once you have created a new email you should make sure to update all of your bank, supermarket, energy and utility accounts.
The Sun
15-07-2025
- Business
- The Sun
Hundreds of thousands of TalkTalk customers will soon be CHARGED £60-a-year charge to use email accounts
HUNDREDS of thousands of TalkTalk customers will soon be charged £60 a year to use their email accounts. All those using its service are being moved to a new provider — Open-Xchange's Everymail — in the coming weeks. TalkTalk began to message customers last month to let them know their email account will be closed if they do not sign up to switch. Those who do not join will lose their existing email address, inbox, contacts and calendar. Users who do can keep those services but will need to pay a fee of £5 a month, or £60 a year. The change will affect thousands of people who received a TalkTalk email when they first signed up to the broadband provider. The firm will gradually close the inboxes of those who do not pay over the next few months. It will begin to restrict customers' account access after July 31, which means they will not be able to send emails but can still view those already received. Those who do not sign up by September 9 will have their mailboxes frozen. And after October 31, their inbox and account will be deleted — and once they are erased, they cannot be recovered. However, affected customers who do not want to pay the fee can download their emails for free and then transfer them to another provider. A TalkTalk spokesman said changes will 'ensure the best user experience'. 3 They added: 'We are actively communicating with all those affected. 'They have several options.' A LITTLE SUMMER HELP 3 TESCO is to open its delivery slots earlier in a move to help working parents over the summer holidays. The supermarket chain is allowing delivery and click-and-collect bookings eight weeks in advance, rather than four. It has also removed same-day charges for deliveries and collection from some stores and is offering 15,000 extra Click+Collect slots from outlets near popular UK holiday destinations. Online boss Rob Graham said: 'Let Tesco take some of the stress away from those summer activities.' COMPO FALLS MILLIONS of consumers will get less compensation for claims made against financial firms under new rules by the Financial Ombudsman Service. The amount of interest businesses will be charged on payouts is being slashed from 8 per cent for the first time in 25 years. Instead, it will be in line with the Bank of England's base rate, plus 1 per cent, on all claims made from January 1, 2026. SALES SPRING 3 SALES at B&M rose in the first quarter as the warm spring weather drove up demand for garden furniture. Total group revenue grew 4.4 per cent to £1.4billion in the 13 weeks to June 28 — with 81 per cent coming from its UK stores. However, slower than expected gains sent its share price tumbling yesterday to its lowest since April 2020. B&M has plans for 45 new shops in the UK this year.
