Latest news with #OracleHospitality
Malaysian Reserve
2 days ago
- Business
- Malaysian Reserve
Oracle Named a Leader in IDC MarketScape Worldwide Hospitality Property Management Systems 2025 Vendor Assessment
AUSTIN, Texas, Aug. 14, 2025 /PRNewswire/ — Oracle has been named a 'Leader' in the IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2025 Vendor Assessment1 for the second time. Oracle had previously been named a Leader in the 2022 vendor assessment of the same market. The report notes that 'Oracle receives strong accolades for its ability and consistency in delivering against its road map. With a robust list of features and functionalities in the pipeline, Oracle has an established track record of fulfilling its promises to PMS clients on planned updates, enhancements, and added capabilities.' The report adds that 'Oracle has built its OPERA Cloud PMS to address the top challenges and concerns of hotel brands across geographies, sizes and market segment types.' 'We believe Oracle being named a Leader for the second time in this market validates our unwavering commitment to delivering the industry's most functional, secure, and futureproof cloud platform for property management,' said Laura Calin, senior vice president, Oracle Hospitality. 'But most importantly, we believe it signifies the trust and partnership we have with our thousands of hotel customers – big and small – who rely on us every day to drive revenue growth and keep their operations running smoothly and guests satisfied. As we look to the future, no one is better suited than Oracle to help the hospitality industry adapt, thrive, and capitalize on this next era of AI-driven intelligence.' Centralizing operations, satisfying customersThe IDC MarketScape study examined the key strategies and capabilities that hospitality property management systems vendors are offering to the worldwide enterprise hospitality market. It evaluated and examined the strength of nine vendors as drivers of efficiency for hospitality operators and innovation partners to foster positive guest experiences. Other key components to the evaluation included capabilities in integration and partnerships, user experience, innovation, data reporting and analytics, guest engagement, flexibility, and scalability. The report notes that 'OPERA Cloud supports brands across the hospitality market with its largest portion of hotel clients in the comfort/midscale segment, followed closely by full-service, and budget/limited service brands. OPERA Cloud also has clients in luxury and resort, which is a growing area for Oracle and presents opportunity for Oracle to gain market share.' The report went on to say, 'OPERA Cloud also offers dedicated functionality for planning, actioning, and communicating specific scenarios to relevant hotel staff to ensure a smooth guest experience from check-in to checkout. Another key capability is customizable screens and workflows that enable hotels and chains to tailor the UI to match brand standards or unique operational needs. Personalization is also available at an individual level, allowing users to customize their experience based on their role and specific tasks.' 'Oracle has demonstrated a strong strategy and ability to help hoteliers centralize all operations, services, and user management within a unified experience,' said Dorothy Creamer, senior research manager, hospitality & travel digital strategies for IDC. 'The company does this while prioritizing accessibility and still maintaining the enterprise-grade security for which Oracle is known.' The Oracle Hospitality Integration Platform (OHIP) and global network of technology partners continue to be a strong suit, and the one that is cited consistently by its hospitality customers. The report adds that 'Now five years into its existence, OHIP is a key lever to deliver foundational innovation and exceptional guest experiences to hotel clients. OHIP streamlines integration processes by providing open access so that partners and customers can self-serve by subscribing to and managing integrations without requiring Oracle assistance.' Download an excerpt copy of the IDC MarketScape Worldwide Hospitality Property Management Systems 2025 Vendor Assessment for more information. Learn how hoteliers are driving innovation and delivering the best guest experience through Oracle Hospitality solutions. 1 IDC, IDC MarketScape Worldwide Hospitality Property Management Systems (PMS) 2025 Vendor Assessment, Doc #US52038025, August 2025 About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers. About Oracle HospitalityOracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle's OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit About OracleOracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at TrademarksOracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company–ushering in the new era of cloud computing.
Travel Daily News
12-06-2025
- Business
- Travel Daily News
From queues to convenience: The rise of contactless hospitality solutions
The rise of Online Check-in Software and other contactless tools is more than just a response to a global crisis. It's a smarter, guest-first way of doing business. Let's be honest—no one ever enjoyed standing in line at a hotel reception desk after a long-haul flight. But what was once a mild inconvenience became a serious operational challenge when the pandemic hit. The hospitality industry, rooted in handshakes and human touch, had to reinvent itself overnight. And in doing so, it uncovered something guests didn't know they needed: convenience, delivered digitally. Now, a few years on, it's clear this wasn't a temporary fix. It was a full-blown transformation. At the center of this shift? Tools like Online Check-in Software, which have become the backbone of a smoother, safer, and more efficient guest experience. By automating pre-arrival registration, ID verification, and even access to rooms, this software isn't just removing queues—it's redefining how we welcome guests. And that's a win for everyone. Tech That's More Than Just a Nice-to-Have For travelers, contactless solutions are now part of the expectation, not the exception. A recent survey from Oracle Hospitality found that 73% of hotel guests prefer properties that offer tech-based conveniences like mobile check-in. It's easy to see why. Who wouldn't choose a smooth digital check-in over paperwork and wait times? But let's shift the lens to operators for a moment. This kind of tech doesn't just make things easier for guests—it makes businesses more agile. With Online Check-in Software, property managers can skip the paperwork shuffle and get real-time guest data, legal compliance documents, and even access control in one streamlined system. That means less time on admin and more time delivering real service. Whether you're running a boutique hotel, a coastal B&B, or a portfolio of short-term rentals, these tools can help you operate with the efficiency of a major chain—without losing your unique touch. A Seamless Journey, From Booking to Check-Out Modern hospitality is no longer confined to the four walls of a property. The guest journey begins long before arrival and continues long after departure. That's why contactless systems work best when they're part of a bigger, connected ecosystem—one that includes booking engines, smart locks, digital concierge apps, and automated feedback tools. For example, a guest might book a stay through a third-party platform, receive a check-in email with a secure link, upload their ID via Online Check-in Software, and get their digital key sent directly to their phone—all before stepping foot on the property. It's that kind of frictionless flow that today's travelers—especially digital natives—have come to expect. And when done right, it doesn't just improve satisfaction; it builds trust. Automation Without Losing the Human Element One concern that often comes up when we talk about automation in hospitality is whether we're losing the personal touch. But the truth is, tech isn't replacing human interaction—it's elevating it. By automating repetitive tasks, staff are freed up to engage more meaningfully. Instead of spending ten minutes inputting passport data, they can help a guest with dinner reservations, recommend a hidden gem in the neighborhood, or respond quickly to a special request. In this way, technology creates space for better service, not less of it. And let's not forget the peace of mind it offers. For travelers still wary of crowded indoor spaces or shared surfaces, a fully contactless journey can make the difference between booking or bouncing. Why This Matters for the Future of Hospitality As guest expectations evolve, hospitality providers need to stay nimble. Regulations are tightening around guest data, local compliance, and check-in documentation in many markets. Digital solutions—especially those designed to integrate smoothly into operational workflows—are no longer optional; they're essential. From a competitive standpoint, it's not just about offering convenience anymore. It's about staying relevant in a landscape where experience and efficiency go hand in hand. Wrapping Up The rise of Online Check-in Software and other contactless tools is more than just a response to a global crisis. It's a smarter, guest-first way of doing business. And the properties leaning into it now aren't just making life easier for their teams—they're building stronger relationships with guests who value autonomy, speed, and reliability. The bottom line? The future of hospitality isn't just contactless. It's seamless, thoughtful, and built for the way people travel today. Photo by QArea Inc. on Unsplash
TECHx
28-04-2025
- Business
- TECHx
Oracle Cloud Powers Rotana's Hotel Operations Worldwide
Home » Emerging technologies » Cloud Computing » Oracle Cloud Powers Rotana's Hotel Operations Worldwide Rotana, a hospitality operator in the UAE, has adopted the Oracle OPERA Cloud hospitality platform to enhance its hotel operations. With 79 hotels across the globe, Rotana is now using a secure and scalable cloud-based solution to streamline processes and improve guest experiences. Currently, 30 properties are running on OPERA Cloud. The remaining hotels will transition by the end of 2026. This move helps Rotana centralize its operations and unify data across all locations. As a result, staff can offer better services and manage guest preferences more efficiently. Dominic Carr, CIO of Rotana, explained, 'We wanted a platform that could support our growth and maintain consistency across all properties. OPERA Cloud provides us with the tools to do this while staying ahead of industry trends.' OPERA Cloud gives Rotana's team real-time access to guest information, including dining preferences and loyalty program details. This helps staff provide more personalized services to the six million guests who visit each year. The platform's mobile features also allow staff to manage operations more flexibly. Tasks like check-ins, housekeeping, and maintenance are now more efficient, leading to better guest satisfaction. Rotana also plans to use the Oracle Hospitality Integration Platform (OHIP) to integrate additional solutions. This will allow the company to quickly roll out new functionalities to further improve operations. David Meltzer, Senior VP at Oracle Hospitality, added, 'With Oracle Cloud, Rotana can harness data to enhance operational excellence and guest experiences.' Rotana's switch to Oracle Cloud is part of its broader digital transformation strategy. The move strengthens its position as a technology-driven leader in the hospitality industry.
