Latest news with #OrganizationoftheYear
Business Wire
28-04-2025
- Business
- Business Wire
Perficient Receives Two Awards for Exceptional Customer Excellence
ST. LOUIS--(BUSINESS WIRE)-- Perficient, the leading global digital consultancy transforming the world's largest enterprises and biggest brands, today announced that it has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group, and a Gold Winner in the Globee Awards for Customer Excellence. Both awards highlight Perficient's commitment to delivering exceptional end-to-end digital experiences to its clients that maximize business impact. The Excellence in Customer Service Awards celebrate the individuals, teams, and organizations that are transforming how companies engage with their customers. The Business Intelligence Group recognized Perficient as an Organization of the Year for representing the best in customer innovation and execution. Perficient recently leveraged its AI expertise to transform the customer shopping experience for one of the world's leading automobile manufacturers. Perficient partnered with the automotive company to create meaningful customer experiences and establish a clear roadmap for navigating the complex AI landscape, identifying realistic use cases, and building a new B2C online purchasing experience. Perficient designed, tested, and implemented a new AI chatbot with comprehensive cognitive capabilities that provides customers with a simple and easy purchasing experience, resulting in a 28% increase in user engagement and high-value actions on the company's website. The Globee Awards has also named Perficient a Gold Winner in the Customer Excellence category. The award recognizes Perficient for transforming customer service and optimizing costs for a multinational manufacturing conglomerate. Perficient leveraged its Envision Framework and Journey Science methodology to develop a multi-year strategy to enhance the manufacturer's contact center. Perficient also implemented Amazon Connect and AWS AI/ML to resolve common customer service scenarios via a chatbot, virtual agent, and automation. Perficient's roadmap and AI-enabled solution elevated the manufacturer's contact center experience, reducing service calls and emails by 39%, while identifying $25 million in traceable annual cost savings. 'We're honored to be recognized by the Business Intelligence Group and Globee Awards for customer excellence,' said Ed Hoffman, senior vice president, Perficient. 'At Perficient, we understand that we only succeed when our clients do. We're committed to driving progress through groundbreaking innovation that shatters boundaries for our clients. These awards are a testament to that commitment and our global teams' relentless focus on creating digital experiences that achieve substantial client growth.' For more information about Perficient's commitment to customer excellence, follow us on social media. Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world's largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit
Malaysian Reserve
23-04-2025
- Business
- Malaysian Reserve
Beyond Finance Honored with 2025 Customer Service Organization of the Year Award from Business Intelligence Group
Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ — Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence in Customer Service Awards, presented by Business Intelligence Group. This recognition celebrates the company's dedication to transforming clients' lives and financial futures by delivering an exceptional customer experience. Beyond Finance, honored as an Organization of the Year, takes a holistic approach to helping clients say goodbye to their debt. Known for its results-driven client journey and human-first philosophy, Beyond's Client Success Team offers personalized, 24/7 support and financial wellness programs that include no-cost financial therapy sessions with accredited financial therapists that allow clients to feel empowered even after graduating from Beyond Finance's service. 'Beyond Finance was founded with the simple mission to help those struggling with overwhelming debt find a pathway to financial freedom. While many companies focus solely on debt consolidation, our team prioritizes a hands-on, compassionate approach, coupled with a focus on mental health and long-term financial well-being,' said Lou Antonelli, Chief Operating Officer at Beyond Finance. 'Providing excellent client service throughout the process is critical to us, and we are proud to accept this award in recognition of our team's efforts.' The Excellence in Customer Service Awards recognize companies and teams that are elevating how businesses connect with their customers. Unlike other industry award programs, these programs are judged by a panel of leaders across industries who evaluate entries based on innovation, impact and results. 'The Client Success Team is an integral part of our customer journey. They go above and beyond to provide empathetic, solutions-focused support to our clients,' said Vanessa Hering, EVP Strategy and Operations. 'Our customer success team is dedicated to partnering with clients every step of the way, offering 24/7 support and best in class service, leading with empathy and understanding. This instills trust and empowers clients to achieve their finance goals and a debt free future.' To learn more about the Business Intelligence Group's Awards and access the full list of award recipients, please visit: From Good to Great: These Organizations Are Defining the Future of Customer Service | News | Business Intelligence Group. To learn more about Beyond Finance and how it supports clients on their journey to financial freedom, visit About Beyond Finance, LLCBeyond Finance, LLC, is one of the nation's largest debt consolidation organizations. In its commitment to providing clients a smart way to move beyond debt, Beyond Finance helps consumers lower their monthly payments, reduce the impact of interest, and reach a debt-free* life sooner — all with customized proprietary tools allowing for ease-of-use and transparency. In 2024, Beyond Finance was awarded with 3 ConsumerAffairs' inaugural 'Buyer's Choice Awards' for Best Customer Service, Experience with Staff, and Transparency within its category. Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. For more information, visit About Business Intelligence GroupThe Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Yahoo
23-04-2025
- Business
- Yahoo
Beyond Finance Honored with 2025 Customer Service Organization of the Year Award from Business Intelligence Group
Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ -- Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence in Customer Service Awards, presented by Business Intelligence Group. This recognition celebrates the company's dedication to transforming clients' lives and financial futures by delivering an exceptional customer experience. Beyond Finance, honored as an Organization of the Year, takes a holistic approach to helping clients say goodbye to their debt. Known for its results-driven client journey and human-first philosophy, Beyond's Client Success Team offers personalized, 24/7 support and financial wellness programs that include no-cost financial therapy sessions with accredited financial therapists that allow clients to feel empowered even after graduating from Beyond Finance's service. "Beyond Finance was founded with the simple mission to help those struggling with overwhelming debt find a pathway to financial freedom. While many companies focus solely on debt consolidation, our team prioritizes a hands-on, compassionate approach, coupled with a focus on mental health and long-term financial well-being," said Lou Antonelli, Chief Operating Officer at Beyond Finance. "Providing excellent client service throughout the process is critical to us, and we are proud to accept this award in recognition of our team's efforts." The Excellence in Customer Service Awards recognize companies and teams that are elevating how businesses connect with their customers. Unlike other industry award programs, these programs are judged by a panel of leaders across industries who evaluate entries based on innovation, impact and results. "The Client Success Team is an integral part of our customer journey. They go above and beyond to provide empathetic, solutions-focused support to our clients," said Vanessa Hering, EVP Strategy and Operations. "Our customer success team is dedicated to partnering with clients every step of the way, offering 24/7 support and best in class service, leading with empathy and understanding. This instills trust and empowers clients to achieve their finance goals and a debt free future." To learn more about the Business Intelligence Group's Awards and access the full list of award recipients, please visit: From Good to Great: These Organizations Are Defining the Future of Customer Service | News | Business Intelligence Group. To learn more about Beyond Finance and how it supports clients on their journey to financial freedom, visit About Beyond Finance, LLCBeyond Finance, LLC, is one of the nation's largest debt consolidation organizations. In its commitment to providing clients a smart way to move beyond debt, Beyond Finance helps consumers lower their monthly payments, reduce the impact of interest, and reach a debt-free* life sooner — all with customized proprietary tools allowing for ease-of-use and transparency. In 2024, Beyond Finance was awarded with 3 ConsumerAffairs' inaugural "Buyer's Choice Awards" for Best Customer Service, Experience with Staff, and Transparency within its category. Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. For more information, visit About Business Intelligence GroupThe Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers. View original content to download multimedia: SOURCE Beyond Finance Sign in to access your portfolio
