Latest news with #PAKnSAVE
RNZ News
12 hours ago
- Business
- RNZ News
Two Auckland PAK'nSAVE supermarkets plead guilty to breaching Fair Trading Act
PAK'nSAVE supermarkets. Photo: RNZ / Alexander Robertson Two PAK'nSAVE supermarkets have pleaded guilty to breaching the Fair Trading Act. The Commerce Commission said it filed charges against PAK'nSAVE Silverdale and PAK'nSAVE Mill St in the Auckland District Court. It said they used inaccurate pricing and misleading specials that might have breached the Fair Trading Act. PAK'nSAVE Silverdale entered guilty pleas on seven charges and was remanded without plea on three further charges. PAK'nSAVE Mill Street entered guilty pleas on four charges and was remanded without plea on four further charges. The maximum penalty for breaches of the Fair Trading Act is $600,000 for a business, per offence. The Commerce Commission said it could not comment further while the case was before the courts.
RNZ News
a day ago
- RNZ News
Woman humiliated when wrongly suspected of shoplifting at PAK'nSAVE gets apology
Photo: RNZ / Marika Khabazi PAK'nSAVE Henderson has apologised to a customer for being wrongly suspected of shoplifting. In a Facebook post on Tuesday, the store said a customer, CJ, had been approached by staff in a way that caused her public embarrassment, distress, and a deep sense of humiliation on 5 April. "We fully acknowledge that this incident should never have happened. "The way the situation was handled - both in the moment and in the way her complaint was managed afterward - fell well below the standard we expect of ourselves. "The accusation made against CJ was completely unfounded, and we extend our heartfelt and unreserved apology for the harm caused." PAK'nSAVE Henderson said it took full responsibility, and while it had a duty to address retail crime, it must never come at the expense of respect, dignity, and fairness. "In this case, we got it wrong - and the consequences were unacceptable." The store said it was urgently reviewing its training, protocols, and escalation procedures to ensure no other customer is subjected to the same kind of treatment. "Accountability starts with us, and meaningful change will follow. "To CJ - we are truly sorry for what you went through. You deserved better." RNZ have contacted Foodstuffs for comment.
