Latest news with #PEAKMatrix®Assessment2025
Business Standard
9 hours ago
- Business
- Business Standard
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's FCC Operations Services PEAK Matrix® Assessment 2025
PRNewswire Mumbai (Maharashtra) [India], August 13: Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head - BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime - faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance - a clear signal that we're solving for today while building for what's next." Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025." Key highlights from the report: - AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. - Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. - Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. - Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Malaysian Reserve
a day ago
- Business
- Malaysian Reserve
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025
MELBOURNE, Australia, Aug. 12, 2025 /PRNewswire/ — Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, 'Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next.' Dheeraj Maken, Practice Director, Everest Group, shared, 'As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025.' Key highlights from the report: AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ – our differentiated approach to reimagining traditional outsourcing – to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( DisclaimerLicensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports. Photo: View original content:
Cision Canada
a day ago
- Business
- Cision Canada
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025
LOUISVILLE, Ky., Aug. 12, 2025 /CNW/ -- Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next." Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025." Key highlights from the report: AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Business Wire
26-06-2025
- Business
- Business Wire
Celonis Named a Leader for Sixth Consecutive Year and Star Performer in 2025 Everest Group PEAK Matrix® for Process Mining
NEW YORK & MUNICH--(BUSINESS WIRE)-- Celonis, a global leader in Process Mining, is recognized as a Leader in the Everest Group Process Mining PEAK Matrix® Assessment 2025 for the sixth year in a row and a Star Performer for four years. Everest Group states that Celonis continued to strengthen its Leader positioning, highlighting the company's market impact and capability advances. In the report, Everest Group states that Celonis continued to strengthen its Leader positioning, highlighting the company's market impact and capability advances: Celonis continues to be the innovation leader in the process mining software market. Celonis has invested in key AI capabilities, such as generative AI Process Copilots, AgentC (which enables enterprises to develop AI agents using Celonis process intelligence) and AI Annotation Builder (which uses AI to transform raw data into structured process data and insights). Celonis has a scalable infrastructure (Celonis Data Core) that supports real-time data ingestion and transformation. Celonis has made enhancements to its object-centric process mining (OCPM) capabilities that help customers 'discover complex real-life processes' and optimize them effectively. Celonis has the highest reported capability scores in the PEAK Matrix® assessment criteria for portfolio mix, value delivered, process intelligence, and implementation and support. 'Enterprises need processes that work, and Celonis is committed to making sure that everyone is free to make their processes work, no matter which systems they're using,' said Eugenio Cassiano, SVP Strategy & Innovation at Celonis. 'Celonis is helping companies across every industry optimize their processes, maximize the ROI of their AI deployments, and generate business value. We have consistently earned the trust of the market and the recognition of leading analysts like Everest Group for our superior capabilities and undeniable market impact. Our depth of experience, proven track record, and continuous innovation are unmatched in the industry, and we are proud to support our customers' enduring success.' 'Celonis continues to strengthen its position as a Leader and Star Performer in Everest Group's Process Mining Products PEAK Matrix® 2025, thanks to its strong vision and strategy, robust global presence and ecosystem, and depth and breadth of its process mining capabilities. Continued product investment and innovations like AgentC, AI Annotation Builder, Process Copilots, and Process Adherence Manager contributed to its position,' says Amardeep Modi, Vice President at Everest Group. 'Clients have expressed strong satisfaction with Celonis' scalability, ease of use, product roadmap, and system-agnostic nature.' The company continues to own a Leader position in Everest Group's PEAK Matrix® Assessment due to its clear vision, compelling product roadmap, continuous innovation, and support for open ecosystems—fueled by the introduction of AgentC, AI Annotation Builder, Process Copilots, and Process Adherence Manager. Everest Group also called out multiple enhancements Celonis has made to its Process Intelligence Platform, which make it easier to use. The Process Intelligence Graph, which sits at the heart of the Celonis platform, brings together process data and business context to create a digital twin of business operations. AgentC, a suite of AI agent tools, integrations, and partnerships, feeds this Process Intelligence to AI agents, whether organizations build them in leading AI platforms or leverage prebuilt agents from Celonis and its partners. With Process Intelligence, AI knows how business flows, enabling it to work more effectively for the enterprise. At its Celonis:Next event in May, Celonis unveiled upgrades to AgentC, including an extended Process Intelligence API that makes it easier to securely share process intelligence context, metrics, and recommended actions with AI development platforms. Celonis also showcased Orchestration Engine —an intelligent orchestration layer that connects and coordinates processes and tasks across tools, systems and departments. This layer is critical as modern business processes involve an intricate web of system- and application-level automations, workflow automations, RPA bots, and manual activities that operate across multiple systems. Background of Everest Group's PEAK Matrix® Research Everest Group defines process mining as a type of analytics product that involves a fact-based approach to help discover, monitor, and optimize as-is processes by analyzing process-related information primarily from event logs generated by enterprise systems (e.g., ERP, CRM, etc.). The technology provides a data-based approach to process optimization through numerous applications and use cases spanning industries and process areas. This has led to process mining being and continuing to be one of the fastest growing markets in the Intelligent Automation (IA) space. Adoption of process mining not only helps enterprises achieve traditional benefits such as cost savings and operational efficiency, but also opens avenues to target business/strategic outcomes such as top-line growth, accelerated digital transformation, enhanced customer experience, and sustainability. In order to support the enterprise objectives, products are rapidly evolving in the sophistication of their capabilities, features, and functionalities. Everest Group's PEAK Matrix® Assessment can be downloaded here. About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis 'droplet' logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.
Associated Press
24-06-2025
- Business
- Associated Press
Apromore Named Leader and Star Performer in Everest Group's 2025 Process Mining Products PEAK Matrix®
MELBOURNE, Australia & NEW YORK--(BUSINESS WIRE)--Jun 24, 2025-- Apromore, a global leader in process mining and AI-driven business process optimization, has been named both a Leader and Star Performer in the Everest Group Process Mining Products PEAK Matrix® Assessment 2025. Among 23 global vendors evaluated, Apromore secured its Leader position for the second consecutive year and was recognized as a Star Performer for the third time, highlighting strong growth and sustained innovation. 'Apromore has strengthened its position as a Leader and emerged as a Star Performer on Everest Group's Process Mining Products PEAK Matrix® 2025, driven by its strong product vision and the addition of advanced capabilities such as Copilot and Compliance Center, as well as its robust year-over-year growth in its process mining business,' said Amardeep Modi, Vice President at Everest Group. 'Clients have highlighted its ease of use, cost-effectiveness, scalability, and responsive product support as key strengths.' Apromore's global expansion across the Americas, EMEA, and APAC reflects a rising demand for intelligent process optimization, and the foundations required for AI-driven transformation, automation and agentic AI. 'Process intelligence is now mission-critical for organizations embracing autonomous systems, as it ensures AI agents act with purpose, precision, and accountability,' said Prof. Marlon Dumas, Apromore Co-Founder and Chief Product Officer. 'Apromore's platform equips operations, risk, and transformation leaders to drive efficiency, enhance compliance, and unlock measurable business value.' Everest Group highlighted several differentiators for Apromore, including: Prof. Marlon Dumas continues, 'We're honored to be named a Leader in process mining on the Everest Group PEAK Matrix® for the second year in a row, and a three-time Star Performer. This is a testament not only to how Apromore delivers measurable customer value by empowering teams to proactively manage compliance, reduce operational friction, and accelerate their path to AI-driven transformation, but also to the dedication of our employees and collaboration with our customers and partners.' Download the complimentary summary report here. Request a demonstration or talk to an expert here. About Apromore Apromore is a leading provider of AI-powered process intelligence solutions, enabling organizations to unlock the full potential of their operations. Our platform blends process mining, task mining, simulation, and predictive monitoring to provide actionable insights that drive real transformation. Recognized as a 3X Leader in the Gartner® Magic Quadrant™ for Process Mining Platforms and 2X Leader in Everest Group's PEAK Matrix® for Process Mining Products, Apromore is trusted by global enterprises across finance, healthcare, energy, and more for its intuitive, no-code user experience and fast time-to-value. Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports. About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at View source version on CONTACT: Media Contact: Heather Racicot,[email protected], +1 360 632 5616 KEYWORD: AUSTRALIA/OCEANIA AUSTRALIA UNITED STATES NORTH AMERICA NEW YORK INDUSTRY KEYWORD: PROFESSIONAL SERVICES DATA MANAGEMENT BUSINESS TECHNOLOGY SOFTWARE FINTECH ARTIFICIAL INTELLIGENCE SOURCE: Apromore Copyright Business Wire 2025. PUB: 06/24/2025 08:07 AM/DISC: 06/24/2025 08:06 AM
