Latest news with #PGMS
Time of India
15-05-2025
- Politics
- Time of India
Soon Delhiites may lodge complaint via WhatsApp, toll free helpline and grievance boxes in offices: CM Rekha Gupta issues order
Delhi CM Rekha Gupta has issued an order stating complaint boxes would be installed at various government offices, which will be monitored by her office. Along with the installation of these boxes she also ordered the updation of the Public Grievance Redress and Monitoring System(PGMS) so that it becomes more people friendly and the public doesn't face any technical and procedural problems, a TOI report stated. The officials have asked to also make arrangements to receive the complaints through Whatsapp, mobile apps and toll free numbers along with written complaints submitted in the boxes. This decision was taken at the meeting with all the heads of the concerned departments and the CM assured of timely redressal of every complaint lodged. Continue to video 5 5 Next Stay Playback speed 1x Normal Back 0.25x 0.5x 1x Normal 1.5x 2x 5 5 / Skip Ads by The PGMS portal is an online platform which will be available 24/7 where any complaint of service deficiency about any department can be lodged at any time. This portal would be a useful platform to inform departments about peoples grievances. She made it clear that no complaint should be unaddressed by the department. The departments will have to make an action-taken report on the complaints and all the pending grievances with the departments should be resolved immediately. The Delhi CM felt that the previous government was very callous about peoples complaints, but her government is fully cognizant of the grievances. 'The complaints either didn't reach the concerned officials or if they reached they were not acted upon,' she claimed. Her government will develop an efficient grievance redressal mechanism to ensure timely solution to peoples problems. Live Events CM has ordered departments to take steps to make sure they enhance the PGMS platform. In the spirit of good governance, she has instructed the heads of departments to monitor the PGMS portal regularly and find solutions to address peoples grievances. The CM has emphasised that there should be no hold up in complaint redressal and their actions should be more open and transparent to the common people. Meanwhile, the opposition party Aam Aadmi Party (AAP) has accused the BJP of ignoring Delhi's mounting problems, including constant power outages, a worsening water crisis, and skyrocketing school fees. The capital is experiencing daily distress, AAP claimed, while the BJP looked the other way.
New Indian Express
15-05-2025
- Politics
- New Indian Express
Chief Minister Office to handle complaints directly
NEW DELHI: Chief Minister Rekha Gupta has announced that her office will now directly handle public grievances, aiming to improve governance in the national capital. Complaint boxes will be installed at the offices of Sub-Divisional Magistrates (SDMs), District Magistrates (DMs), and Sub-Registrars across the city. After a meeting with senior officials, Gupta called for an upgrade of Delhi's public grievance redressal system to make it more effective. On Wednesday, the Chief Minister chaired a review meeting with the Heads of Departments (HODs) at the Delhi Secretariat. The meeting focused on reviewing unresolved complaints on the Public Grievances Management System (PGMS) portal and ensuring their timely resolution. Departments were directed to take prompt action on pending complaints and prepare Action Taken Reports (ATRs) without delay. The meeting was attended by the Chief Secretary and HODs from key departments, including Revenue, DUSIB, Delhi Police, DDA, Education, PWD, Social Welfare, Technical Education, Environment and Forests, MCD, DJB, Labour, Irrigation and Flood Control, Health, and Transport. Gupta criticised past governments for neglecting public complaints, stating, 'Earlier, complaints either never reached officials or were ignored. But our government is fully committed to resolving public issues.'
Indian Express
14-05-2025
- Politics
- Indian Express
Install complaint boxes at DM, SDM offices for people to raise grievances: CM Rekha Gupta
Chief Minister Rekha Gupta on Wednesday instructed that 'complaint boxes' be installed at the offices of all district magistrates, sub-divisional magistrates, and sub-registrars, to allow people to raise grievances. She was chairing a review meeting with the heads of various departments at Delhi Secretariat to review pending complaints and their resolution through the Public Grievance Management System (PGMS) portal. The PGMS portal is a platform through which departments are informed about public grievances. In a statement, the government said, 'Citizens will be able to submit written complaints in these boxes, which will be directly monitored and evaluated by the Chief Minister's Office to ensure no grievances are being overlooked. Officials have also been directed to make provisions for receiving complaints through WhatsApp, mobile apps, and toll-free numbers. Departments have been asked to take steps to improve their PGMS portals.' Gupta said addressing complaints of people is a top priority for her government and directed departments to prepare action taken reports and resolve pending complaints on priority.
Time of India
14-05-2025
- Politics
- Time of India
Complaint boxes at offices of DMs, SDMs for quick redressal
New Delhi: Chief minister Rekha Gupta ordered the installation of complaint boxes at the offices of the district magistrate, sub-divisional magistrate and sub-registries on Wednesday. These will be monitored by the chief minister's office. She also ordered the updating of the Public Grievance Redress and Monitoring System (PGMS) to make it more accessible to the public."Citizens can submit written complaints in these boxes and CMO will ensure no grievance is overlooked and every issue is addressed in time," said Gupta. "Officials have been instructed to make provision to also receive public complaints through WhatsApp, mobile apps and toll-free numbers." The decision was taken at a meeting CM had with heads of various departments at Delhi Secretariat on Wednesday. PGMS is an online platform available to citizens 24/7 to lodge their grievances about service delivery by all departments of Delhi govt. "The PGMS portal is an effective platform through which the departments are informed about various public grievances," observed Gupta. She said that complaints kept pending by any department will not be acceptable. Accordingly, she directed the departments to prepare action-taken reports on the grievances of the citizens and to resolve all pending complaints felt that there was gross negligence of public grievances during the previous govts. "People's complaints either never reached the authorities, or even if they did, no action was ever taken," she claimed. "But the present govt is fully committed to resolving these issues." The state govt aims to develop a modern and integrated grievance redressal system that ensures citizens' voices are immediately heard, acknowledged, addressed through dialogue and resolved swiftly, she addition to this, Gupta also ordered that the PGMS system be made more user-friendly so that citizens could register their complaints without coming across technical or procedural difficulties. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Co-Founder of Google Brain, Andrew Ng, Recommends: "These 5 Books Will Turn Your Life Around" Blinkist: Andrew Ng's Reading List Undo She instructed all departments to take concrete steps to update and improve the PGMS platform. She also instructed the heads of the departments to regularly monitor pending complaints and ensure effective resolution of grievances on PGMS in the public interest so that the goal of good governance could be Wednesday's meeting, CM was emphatic that there should be no delay in grievance resolution in the future and that all departments should make their operations more transparent and accountable to the back, AAP alleged that Delhi was reeling under relentless power cuts, a deepening water crisis,and surging school fees. BJP had turned a blind eye to the capital's daily distress, it claimed.
The Hindu
14-05-2025
- Politics
- The Hindu
My office will monitor complaints against DMs, SDMs, Sub Registrars, says Delhi CM
Chief Minister Rekha Gupta on Wednesday directed the installation of a 'complaint box' at the office of each District Magistrate (DM), Sub-Divisional Magistrate (SDM), and Sub-Registrar of Delhi. She said the Chief Minister's Office will directly monitor the redressal of the grievances against the offices of the DMs, SDMs, and Sub-Registrars. 'Citizens will be able to submit their complaints in these boxes. My office will monitor their redressal and ensure no grievance is overlooked and every issue is addressed in a timely manner,' Ms. Gupta told mediapersons. She made the comments after chairing a review meeting with senior officials on the functioning of the Public Grievances Management System (PGMS) portal. The CM asked the officials concerned to come up with a plan to receive complaints through WhatsApp, mobile apps and toll-free numbers, noting that the portal, which allows people to raise complaints regarding the services of various Delhi government departments, has not been functioning properly. She said the PGMS must be made more user-friendly to help citizens register their complaints without facing technical or procedural difficulties. 'Till now, the complaints either never reached the relevant authorities, or even if they did, no action was taken. But our government is working to resolve these issues. The government aims to develop a modern and integrated grievance redressal system that ensures citizens' voices are heard, acknowledged, and resolved swiftly,' Ms. Gupta said. The CM also instructed the heads of departments to regularly monitor pending complaints and ensure effective resolution of grievances on the portal.
