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Business Wire
6 days ago
- Automotive
- Business Wire
National Banks Continue to Outperform Regional Banks in Dealer Satisfaction, J.D. Power Finds
TROY, Mich.--(BUSINESS WIRE)--Amid swirling economic headwinds, national banks remain significantly ahead of regional banks in satisfaction among auto dealers. According to the J.D. Power 2025 U.S. Dealer Financing Satisfaction Study, SM released today, national banks (780) have significantly outperformed regional banks (713) in overall satisfaction and dealer intent for a third consecutive year. While regional banks have narrowed the gap, they still trail national banks in all five of the metrics evaluated in the study, an indication that progress is not happening quickly enough to shift dealer preferences or behaviors. 'National banks continue to demonstrate the resilience and adaptability that set them apart in today's economic climate,' said Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power. 'If regional banks want to stay competitive, they must clearly differentiate their value proposition and show dealers how their services are superior in meeting their needs. Without that, they risk losing relevance—and market share.' Study Rankings Captive Premium—Prime Maserati Capital USA ranks highest in overall dealer satisfaction with a score of 927, followed by Porsche Financial Services (879) and Jaguar Land Rover Financial Group (874). Captive Mass Market—Prime Southeast Toyota Finance ranks highest in overall dealer satisfaction for a third consecutive year with a score of 874, followed by Subaru Motors Finance (866) and Honda Financial Services (775). Non-Captive National—Prime TD Auto Finance ranks highest in overall dealer satisfaction for a sixth consecutive year, with a score of 864. Ally Financial (847) ranks second and Chase Automotive Finance (820) ranks third. Non-Captive Regional—Prime Huntington National Bank ranks highest in overall dealer satisfaction for a third consecutive year, with a score of 759. Santander Auto Finance (736) ranks second and M&T Bank (726) ranks third. Non-Captive Sub-Prime Ally Financial ranks highest in overall dealer satisfaction for a fifth consecutive year, with a score of 835. Capital One Auto Finance (807) ranks second and Chase Auto (773) ranks third. See the rank chart for each segment at The 2025 U.S. Dealer Financing Satisfaction Study is based on 24,085 total evaluations from 5,035 auto dealer financial professionals. The study, which was fielded in from April through May 2025, measures auto dealer satisfaction in five segments of lenders: captive premium—prime; captive mass market—prime; non-captive national—prime; non-captive regional—prime and non-captive sub-prime. For more information about the U.S. Dealer Financing Satisfaction Study, visit About J.D. Power J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at
Business Wire
06-05-2025
- Automotive
- Business Wire
Lenders in Canada Must Exceed Dealer Expectations to Drive Business Growth, J.D. Power Finds
TORONTO--(BUSINESS WIRE)--As Canada's automotive sector enters unknown territory amidst an evolving trade market, potentially increasing cost of borrowing and higher new-vehicle pricing, lenders face significant challenges and need to exceed dealers' expectations to grow their business according to the J.D. Power 2025 Canada Dealer Financing Satisfaction Study, SM released today. 'In the current economic climate, just meeting dealers' expectations is no longer the catalyst for growth,' said Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power. 'How a lender's sales rep engages with their dealers in terms of responsiveness, ability to solve issues and communicate consistently has a significant effect on satisfaction, which eventually manifests itself in generating new business opportunities.' According to the study, top-performing lenders with high satisfaction scores are more likely to get additional business from dealers (61% for top-ranking captive and 56% for top-ranking non-captive) during the next 12 months compared to those in the middle of the pack (50% and 42% captive and non-captive respectively). Nearly two-thirds of dealers (63%) said they 'definitely will' increase business in the next 12 months when sales rep facilitation of contract and problem resolutions exceeded expectations. That figure drops to 42% when expectations were only met. Sales rep's responsiveness and effectiveness also play a role in dealer satisfaction. While most (62%) dealers prefer an on-site visit for a sales meeting, 71% favour phone communication for problem resolution and expecting the reps to respond within half an hour or less (77%). Study Rankings Ford Credit ranks highest with a score of 812. Hyundai Motor Finance (793) ranks second followed by Honda Financial Services in third spot (775). In the non-captive prime segment, TD Auto Finance ranks highest, with a score of 830. Scotiabank ranks second (799). In the non-captive non-prime segment, TD Auto Finance ranks highest for an eighth consecutive year, with a score of 820. See the rank chart for each segment at The Canada Dealer Financing Satisfaction Study, now in its 27 th year, measures new-vehicle dealer satisfaction with their finance providers and sheds light on the key role that lenders' sales representatives play in securing new business growth. This year's study included 5,974 finance provider evaluations across three segments, all from new-vehicle dealerships in Canada. The study was fielded in February 2025. For more information about the Canada Dealer Financing Satisfaction Study, visit About J.D. Power J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behaviour, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 56 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit
