Latest news with #PattyJefferson
Yahoo
20 hours ago
- Business
- Yahoo
Jurny and Visual Matrix team up to integrate AI tools into hotel operations
Agentic AI company Jurny has entered a letter of intent with property management system (PMS) provider Visual Matrix. This collaboration aims to offer a fully integrated guest experience platform, automating hotel operations at scale. The integration is set to introduce AI-powered tools such as contactless mobile check-in and checkout, identity verification, real-time guest messaging, and revenue-generating upsells within the Visual Matrix PMS environment. Guest experiences will be further enhanced with phase II, which involves the utilisation of Junry's voice-activated AI. Visual Matrix chief development officer Patty Jefferson said: 'Partnering with a brand such as Jurny gives our customers access to some of the most advanced, real-time guest engagement tools available today, all with minimal lift and immediate impact. 'Hotels can now offer the speed, personalisation, and polish of enterprise-scale operations on their own terms.' The partnership addresses the growing guest expectations and ongoing staffing obstacles by supporting hotels to offer high-touch services without broadening their workforce. New offerings, including AI-driven inbox consolidation and automated upgrade offers, are engineered to improve personalisation, reduce manual burden, and create new revenue opportunities. Jurny commented that its platform stands apart from traditional systems by using agentic AI to autonomously manage the full guest journey. It can handle complex tasks in real-time, such as responding to multi-channel inquiries and executing backend operations such as identity verification and room upgrades. With this integration, hotel teams can operate more efficiently and ensure that guest interaction is immediate and tailored. Jurny co-founder and CEO Luca Zambello said: 'Partnering with Visual Matrix brings the scale and reach to deliver truly autonomous operations to thousands of hotels at once. 'Together, we're creating infrastructure that allows hotel teams to move faster, reduce manual tasks, and elevate the guest experience using next-gen agentic AI NIA.' The fully integrated solution aims to improve operations, increase revenue through automated upsells, and enhance service quality. This partnership provides hotels with the necessary tools to deliver a consistent service, even as staffing issues persist and guest expectations continue to evolve. In March 2024, Jurny introduced its AI Multi-Agent system, which manages concierge services and guest communications. "Jurny and Visual Matrix team up to integrate AI tools into hotel operations" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Business Wire
3 days ago
- Business
- Business Wire
Jurny and Visual Matrix Partner to Bring Fully Autonomous Guest Experience to More Than 300,000 Hotel Rooms Worldwide
LOS ANGELES--(BUSINESS WIRE)-- Jurny, the leader in agentic AI for hospitality, today announced execution of an LOI with Visual Matrix, a top property management system (PMS) provider serving more than 3,000 hotels worldwide. Together, the companies will deliver a fully integrated guest experience platform designed to automate hotel operations at scale. "Partnering with a brand like Jurny gives our customers access to some of the most advanced, real-time guest engagement tools available today, all with minimal lift and immediate impact,' said Patty Jefferson, Chief Development Officer at Visual Matrix The new partnership and integration will unlock a powerful set of AI-driven tools—including contactless mobile check-in and checkout, real-time guest messaging, identity verification, and revenue-generating upsells—seamlessly embedded within the Visual Matrix PMS environment. Phase II will include use of Junry's voice activated AI to bring further innovation and enhanced guest experiences. 'Partnering with a brand like Jurny gives our customers access to some of the most advanced, real-time guest engagement tools available today, all with minimal lift and immediate impact,' said Patty Jefferson, Chief Development Officer at Visual Matrix. 'Hotels can now offer the speed, personalization, and polish of enterprise-scale operations on their own terms.' As guest expectations rise and staffing challenges persist, this collaboration empowers hotels using the Visual Matrix PMS, a premium, high-touch service without expanding their teams. New capabilities like AI-powered inbox consolidation, website-integrated virtual concierge, and automated upgrade offers are designed to enhance personalization, reduce manual workload, and drive new revenue streams. With more than 300,000 rooms in reach, the partnership sets a new standard for what boutique and mid-market properties can deliver—instantly, intelligently, and at scale. Unlike legacy systems that rely on static scripts or siloed tools, Jurny's platform leverages next-generation agentic AI to act autonomously across the full guest journey. From responding to inquiries across multiple channels to executing backend tasks like identity verification and room upgrades, the system is built to handle complexity in real time. By embedding this capability directly into the Visual Matrix PMS, hotel teams can now operate smarter, faster, and with the confidence that every interaction meets today's demand for immediacy and personalization. 'Partnering with Visual Matrix brings the scale and reach to deliver truly autonomous operations to thousands of hotels at once,' said Luca Zambello, Co-founder and CEO of Jurny. 'Together, we're creating infrastructure that allows hotel teams to move faster, reduce manual tasks, and elevate the guest experience using next-gen agentic AI NIA.' This new offering, and fully integrated solution, is designed to streamline operations, increase revenue through automated upsells, and improve service quality by ensuring every guest interaction is fast, personalized, and consistent—without adding headcount. As staffing challenges persist and guest expectations continue to rise, this partnership equips hotels with the tools to deliver exceptional service at scale, around the clock. About Jurny: Jurny is the leading hospitality technology company pioneering agentic AI solutions that transform how hospitality operations are managed and scaled. Powered by NIA, Jurny's flagship platform JurnyOS seamlessly integrates guest services, communication, reservation management, and business optimization into a single intelligent system. With a commitment to innovation, Jurny is reshaping the future of hospitality—making it smarter, faster, and more human. About Visual Matrix: At Visual Matrix (Hospitality Operating Platform), we specialize in providing innovative solutions for managing all aspects of any property portfolio from PMS to Housekeeping and Maintenance. Our one-stop-shop platform helps more than 3,000 properties in 40+ countries worldwide with streamlining operations, automating tasks, and optimizing bottom lines, giving the property more time and resources to focus on giving their guests the best experience.
