Latest news with #PegaWorld®
Time of India
4 days ago
- Business
- Time of India
Technical debt stifling path to AI adoption for global enterprises, says research
Technical debt and an over-reliance on outdated legacy systems and applications is blocking enterprise adoption of more innovative technologies like artificial intelligence (AI), according to new research from Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™. The study, conducted with research firm Savanta , was unveiled at PegaWorld® , the company's annual conference in Las Vegas. It surveyed more than 500 IT decision makers across enterprises worldwide on the challenges caused by technical debt and the progress in modernizing legacy technology. The study found that two in three (68%) respondents say legacy systems and applications are preventing their organization from fully embracing more modern technologies. An overwhelming majority (88%) are also concerned about how their technical debt impacts their ability to keep pace with more agile, innovative competitors – with one in three (29%) indicating either 'clear' or 'significant' concern. More than half (57%) even acknowledge their reliance on legacy systems 'likely' or 'highly likely' causes customers to defect due to the resulting poor experiences. Other findings from the research include: Legacy dependency: Almost half (48%) say they can't stop supporting their legacy applications – despite wanting to – because the systems are still business critical. Almost half (47%) say their oldest legacy application is between 11-20 years old, while more than one in ten (16%) run apps between 21-30 years old. Legacy Ineffectiveness: Two thirds (68%) of respondents say legacy systems are preventing their organization from operating as effectively as possible, citing time spent on maintenance (44%), the siloed nature of disconnected systems, and the cost of maintenance (both 37%) as the leading contributing factors. Just 7% feel legacy applications caused no problems for their business whatsoever. The customer does not always come first: Three quarters (74%) of respondents agree their business prioritizes investments that improve profitability instead of ways to improve customer experience, such as technologies to help modernize legacy applications. This echoes research conducted by Pega earlier this year among consumers, 69% of whom felt businesses were prioritizing profits over positive customer experiences in their IT investments. It could also help explain why one in three (32%) say the average resolution time to customer queries has increased between 26-50% in the last 12 months – a direct result of staff running multiple or outdated legacy applications. Quotes & Commentary 'This study highlights how easy it can be for enterprises to get dragged down by outdated systems that are unwieldy to use and resource-intensive to maintain – perpetuating an organizational culture of waste,' said Don Schuerman, chief technology officer, Pega. 'While the bottom-line cost to businesses is significant, the real cost of technical debt is its impact on the experiences that today's customers both demand and deserve. It's time for businesses to change their mindset, harness the power of generative AI through innovations like Pega Blueprint™ , to enact fast, efficient legacy transformation, and free themselves from the vicious cycle of technical debt…before they lose their customers for good.'
Business Wire
7 days ago
- Business
- Business Wire
Technical Debt Stifling Path to AI Adoption for Global Enterprises, Says Research
LAS VEGAS--(BUSINESS WIRE)--Technical debt and an over-reliance on outdated legacy systems and applications is blocking enterprise adoption of more innovative technologies like artificial intelligence (AI), according to new research from Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™. The study, conducted with research firm Savanta, was unveiled at PegaWorld®, the company's annual conference in Las Vegas. It surveyed more than 500 IT decision makers across enterprises worldwide on the challenges caused by technical debt and the progress in modernizing legacy technology. The study found that two in three (68%) respondents say legacy systems and applications are preventing their organization from fully embracing more modern technologies. An overwhelming majority (88%) are also concerned about how their technical debt impacts their ability to keep pace with more agile, innovative competitors – with one in three (29%) indicating either 'clear' or 'significant' concern. More than half (57%) even acknowledge their reliance on legacy systems 'likely' or 'highly likely' causes customers to defect due to the resulting poor experiences. Other findings from the research include: Legacy dependency: Almost half (48%) say they can't stop supporting their legacy applications – despite wanting to – because the systems are still business critical. Almost half (47%) say their oldest legacy application is between 11-20 years old, while more than one in ten (16%) run apps between 21-30 years old. Legacy Ineffectiveness: Two thirds (68%) of respondents say legacy systems are preventing their organization from operating as effectively as possible, citing time spent on maintenance (44%), the siloed nature of disconnected systems, and the cost of maintenance (both 37%) as the leading contributing factors. Just 7% feel legacy applications caused no problems for their business whatsoever. The customer does not always come first: Three quarters (74%) of respondents agree their business prioritizes investments that improve profitability instead of ways to improve customer experience, such as technologies to help modernize legacy applications. This echoes research conducted by Pega earlier this year among consumers, 69% of whom felt businesses were prioritizing profits over positive customer experiences in their IT investments. It could also help explain why one in three (32%) say the average resolution time to customer queries has increased between 26-50% in the last 12 months – a direct result of staff running multiple or outdated legacy applications. Quotes & Commentary 'This study highlights how easy it can be for enterprises to get dragged down by outdated systems that are unwieldy to use and resource-intensive to maintain – perpetuating an organizational culture of waste,' said Don Schuerman, chief technology officer, Pega. 'While the bottom-line cost to businesses is significant, the real cost of technical debt is its impact on the experiences that today's customers both demand and deserve. It's time for businesses to change their mindset, harness the power of generative AI through innovations like Pega Blueprint™, to enact fast, efficient legacy transformation, and free themselves from the vicious cycle of technical debt…before they lose their customers for good.' Notes Pega surveyed more than 500 IT decision makers worldwide on their legacy transformation projects, how they work, and the challenges and opportunities they present. The results included responses from North America, the United Kingdom, France, Australia, and Germany. Methodology For all respondents, Pega defined 'technical debt' and 'legacy systems' as outdated hardware, software, or technology platforms that remain in use due to their critical role in business operations. This is despite challenges such as limited scalability, security vulnerabilities, high maintenance costs, and incompatibility with modern technologies. Technical debt is the implied, often intangible, cost of additional work, or strain using them places upon the business. Additional Resources About Pegasystems Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners.
Business Wire
7 days ago
- Business
- Business Wire
Pega Industry Awards Honor Outstanding Organizations and Individuals Driving Industry-Transforming Innovation
LAS VEGAS--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced the recipients of the 2025 Pega Industry Awards at its annual PegaWorld® user conference. The awards program recognizes organizations and individuals using Pega's technology to drive exemplary digital transformation and customer engagement. The Pega Industry Awards recognize organizations and individuals in three categories: The Visionary Award, The Innovation Award, and The Impact Award. The Visionary Award recognizes individuals serving as digital heroes within their organization. The Innovation Award is awarded to clients who have implemented a Pega solution to drive industry-transforming innovation. The Impact Award is given to clients who have achieved compelling business values with its Pega solution(s). The Visionary Award recipients are: Leopoldo Martinez, chief operating officer, Banco ABC Brasil Ben Cuthbert, intelligent process automation leader, Vodafone Kurt Van de Moortele, head of selling and ordering platforms, and Laura Hollevoet, product owner lead, B2B quote to first bill, Proximus Katrina Fluss, supervisory program and management analyst, Veterans Affairs Maynd Jolly, CFO and commercialization SVP, growth & client partnerships, enGen, a wholly owned subsidiary of Highmark Health Venkat Esakkimuthu, director, product development engineering, MetLife, and Sri Mulpuru, principal software engineer, intelligent automation, MetLife The Innovation Award recipients are: The Impact Award winners are: The industry awards were announced during the annual PegaWorld® conference at the MGM Grand held in Las Vegas this week through June 3. The conference brings together industry experts and leaders to help attendees reimagine their technology strategies so they can practically and responsibly turbocharge productivity, unleash innovation, and optimize customer interactions. For more information, please visit: Quotes & Commentary: "In today's business environment, companies are seeking cutting-edge technology to enhance customer service, maximize operational efficiency, and adapt to market disruptions," said Marc Andrews, global managing director, industry markets, Pega. "These recognitions highlight businesses and professionals who are leveraging Pega technology in creative ways to revolutionize customer interactions, service delivery, and large-scale operations. Our clients are trailblazers in their industries, and we're honored to support them on their path to innovation." About Pegasystems Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners.
Business Wire
7 days ago
- Business
- Business Wire
Pega Honors Partners at PegaWorld 2025 for Driving Innovation and Transformation
LAS VEGAS--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced the winners of the 2025 Pega Partner Awards at its annual PegaWorld® user conference. The awards recognize Pega partners with an ability to deliver exceptional client outcomes through Pega's AI-powered decisioning and workflow automation platform. Pegasystems collaborates with a global ecosystem of best-in-class partners who accelerate our clients' journey to the autonomous enterprise using GenAI. These partners provide services and solutions to address significant challenges faced by leading organizations worldwide, leveraging their deep experience and industry best practices to enhance Pega's world-class solutions and enable industry-leading business outcomes. The awards are presented in three categories: Partner Achievement, Pega Offering Impact and Industry Excellence Awards. Partners are recognized for their differentiated solutions using Pega. This year's recipients are as follows: Partner Achievement Awards Partner of the Year Cognizant for overall excellence and achievements in end-to-end transformation across enterprises worldwide with a focus on delivery excellence, innovation, and client success. Market Maker Accenture for investing and growing their Pega business with innovative use cases, expanded specializations, and significant Pega practice investment in skills. Delivery Excellence EY for its exceptional commitment to continuous learning, ensuring teams remain at the forefront of technological innovation, equipped with the latest knowledge to deliver maximum value to clients. Innovation Award TCS for its exceptional commitment to solution development, integration capabilities, and customer satisfaction – and for distinguishing itself through visionary adoption of Pega Blueprint™. Pega Offering Impact Awards Customer Decision Hub Merkle for demonstrating exceptional capabilities in delivering personalized, contextual, and relevant experiences to customers. Customer Service Maantic for demonstrating exceptional and innovative capabilities in delivering Pega's customer service offering to our mutual clients. Workflow Automation LTIMindtree for demonstrating exceptional capabilities in delivering end-to-end automation solutions that achieved significant business outcomes by optimizing business processes, enhancing customer experiences, and driving operational efficiency. Industry Excellence Awards Communications TCS for the digital transformation and estate modernization of a multitude of communications clients who needed to upgrade their legacy systems with intelligent, customer-centric, and flexible infrastructure. Financial Services Accenture for the implementation of an innovative solution to improve customer experience and increase operational efficiency. Insurance Capgemini for modernizing a client's underwriting landscape, enhancing the user experience, offering flexibility, and ensuring scalability for future needs. Government and Public Sector Aaseya for implementing a prestigious and strategic project to manage all the client's interactions with beneficiaries via portal, mashups, and mobile applications. Healthcare and Lifesciences Infosys for partnering with a large US healthcare payer to digitally transform its legacy applications into a single, automated system on Pega, resulting in the right care for patients in less time. Manufacturing and Transportation Tech Mahindra for collaboration with an international motor company to launch a flexible and periodic maintenance plan, using real-time vehicle operational data to re-evaluate plans at each service. The partner awards were announced during the annual PegaWorld® conference at the MGM Grand held in Las Vegas this week through June 3. The conference brings together industry experts and leaders to help attendees reimagine their technology strategies so they can practically and responsibly turbocharge productivity, unleash innovation, and optimize customer interactions. For more information, please visit: Quotes & Commentary: "The success of our clients' digital transformation journeys is fundamentally linked to our partner network," said Daniel Österberg-Holm, vice president of the global partner ecosystem, Pega. "This year's Pega Partner Award recipients have demonstrated exceptional ability to help organizations unlock the full potential of their technology investments and drive meaningful business outcomes." About Pegasystems Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners.
Yahoo
19-05-2025
- Business
- Yahoo
Pega to Hold Investor Session at PegaWorld 2025
WALTHAM, Mass., May 19, 2025--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced that an in-person Investor Session will be held at PegaWorld®, the annual user conference at the MGM Grand in Las Vegas, hosted by Ken Stillwell, COO and CFO, Pega. The Investor Session is scheduled for Monday, June 2, 2025 at 12:00 p.m. PDT (3:00 p.m. EDT) and audio only of the Session will be available live via webcast at A replay will also be available on the Investors page of Pega's website for a limited time. The agenda will include a business and financial update on Pega. To submit your questions in advance, please email PegaInvestorRelations@ or you may also submit your questions from the live webcast at About Pegasystems Pega is The Enterprise Transformation CompanyTM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners. View source version on Contacts Press Contact: Lisa PintchmanVP, Corporate 617-866-6022Twitter: @pega Investor Contact: Peter WelburnVP, Corporate Development & Investor RelationsPegaInvestorRelations@ 617-498-8968
