Latest news with #Pegasystems'
Yahoo
2 days ago
- Business
- Yahoo
Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm
Pega's AI-powered decisioning and workflow automation capabilities recognized with highest scores possible in all strategy criteria WALTHAM, Mass., June 10, 2025--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (1). Pega earned the highest score in the strategy category, including the highest scores possible in the vision, innovation, roadmap, partner ecosystem, adoption, and supporting services and offerings criteria. The report states: "Pega's approach is timeless — it aims to build a platform that enables enterprises to 'design for people, build for change.' The company is now using AI to do that, infusing it into every platform capability, including Pega GenAI BlueprintTM, which enables users to generate full decisioning workflows and build AI agents using natural language. Pega is firing on all cylinders with its superior vision, innovation, roadmap, partner ecosystem, adoption, and support services." On Pega's platform capabilities, the report states: "Pegasystems' platform excels in data modeling and integration, enabling enterprises to effectively create a simplified data abstraction layer for decisioning applications. Governance capabilities, including lifecycle management and observability, facilitate compliance and mission-critical monitoring. The platform's extensible architecture enables customers to integrate with enterprise systems and offers an on-ramp to Pegasystems' partners to add industry-specific modules." The report also found that reference customers report "implementing the Pega platform broke down customer data silos, unified processes, and most importantly, enabled hyper-personalization for millions of consumers," noting that "Pega turns executives into customer-centric heroes." This Forrester Wave report evaluated 15 vendors across 18 criteria spanning current offering, strategy, and also customer feedback. Pega received the highest scores possible for the following criteria: data modeling, data integration, decision testing, cohesive experience, lifecycle, observability, and extensibility. Forrester evaluated Pega InfinityTM, Pega's suite of solutions for AI-powered decisioning and workflow automation, including Pega PlatformTM, a powerful low-code platform combining AI-powered decisioning and workflow automation to help enterprises efficiently build scalable, intelligent apps. It also analyzed Pega Customer Decision HubTM, an AI-powered, real-time decisioning engine that delivers hyper-personalized next-best-actions to optimize customer engagement. Additionally, the evaluation recognized Pega Blueprint, Pega's genAI-powered design agent that transforms client goals and documentation into modern, agent-driven app workflows using Pega's best practices. These tools provide a comprehensive approach to AI decisioning for Pega clients to achieve measurable, optimized business outcomes. This report is among Pega's many recent analyst recognitions for its customer engagement, enterprise AI, and workflow automation capabilities. Recently, Pega was recognized as a Leader in the Gartner® Magic Quadrant for Process Mining Platforms 2025 (2), Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (3), and the Gartner® Magic Quadrant™ for Enterprise Low-code Application Platforms (LCAP) (4). It was also named a Leader in The Forrester WaveTM: Customer Relationship Management Software, Q1 2025 (5), The Forrester Wave: Real-Time Interaction Management, Q1 2024 (6), The Forrester WaveTM: Customer Service Solutions 2024 (7), and The Forrester WaveTM: Task-Centric Automation Software, Q4 2024 (8). For more background on these and additional analyst reports, visit Quotes & Commentary:"Today's organizations need precise, adaptive AI that empowers both humans and AI agents to make fast, context-aware decisions," said Kerim Akgonul, chief product officer, Pega. "Pega's AI decisioning capabilities are designed as a surgical, statistical engine that continuously learns and optimizes workflows—whether it's guiding a customer interaction or automating a process. This recognition reinforces our commitment to delivering the right AI for the right purpose, enabling our clients to build self-optimizing systems that drive meaningful, transformational outcomes." Supporting Resources: Report access: The Forrester Wave™: AI Decisioning Platforms, Q2 2025 Solution background: Pega Infinity Solution background: Pega Blueprint Solution background: Pega Customer Decision Hub Solution background: Pega Platform Forrester Research, "The Forrester Wave™: AI Decisioning Platforms, Q2 2025," by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025 Gartner, Inc., "Magic Quadrant for Process Mining Platforms, Q1, 2025," by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025 Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024," by Pri Rathnayake, Wynn White, Drew Kraus, December 2024 Gartner, Inc., "Magic Quadrant for Enterprise Low-Code Application Platforms," by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024 Forrester Research, "The Forrester Wave™: Customer Relationship Management Software, Q1 2025," by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025 Forrester Research, "The Forrester Wave™: Real-Time Interaction Management, Q1 2024" by Rusty Warner, February 26, 2024 Forrester Research, "The Forrester Wave™: Customer Service Solutions, Q1 2024" by Kate Leggett, March 6, 2024 Forrester Research, "The Forrester Wave™: Task-Centric Automation Software, Q4 2024" by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About PegasystemsPega is The Enterprise Transformation CompanyTM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners. View source version on Contacts Press Contact: Ilena
Business Wire
2 days ago
- Business
- Business Wire
Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm
BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (1). Pega earned the highest score in the strategy category, including the highest scores possible in the vision, innovation, roadmap, partner ecosystem, adoption, and supporting services and offerings criteria. The report states: "Pega's approach is timeless — it aims to build a platform that enables enterprises to 'design for people, build for change.' The company is now using AI to do that, infusing it into every platform capability, including Pega GenAI Blueprint TM, which enables users to generate full decisioning workflows and build AI agents using natural language. Pega is firing on all cylinders with its superior vision, innovation, roadmap, partner ecosystem, adoption, and support services." On Pega's platform capabilities, the report states: "Pegasystems' platform excels in data modeling and integration, enabling enterprises to effectively create a simplified data abstraction layer for decisioning applications. Governance capabilities, including lifecycle management and observability, facilitate compliance and mission-critical monitoring. The platform's extensible architecture enables customers to integrate with enterprise systems and offers an on-ramp to Pegasystems' partners to add industry-specific modules." The report also found that reference customers report "implementing the Pega platform broke down customer data silos, unified processes, and most importantly, enabled hyper-personalization for millions of consumers," noting that " Pega turns executives into customer-centric heroes." This Forrester Wave report evaluated 15 vendors across 18 criteria spanning current offering, strategy, and also customer feedback. Pega received the highest scores possible for the following criteria: data modeling, data integration, decision testing, cohesive experience, lifecycle, observability, and extensibility. Forrester evaluated Pega Infinity TM, Pega's suite of solutions for AI-powered decisioning and workflow automation, including Pega Platform TM, a powerful low-code platform combining AI-powered decisioning and workflow automation to help enterprises efficiently build scalable, intelligent apps. It also analyzed Pega Customer Decision Hub TM, an AI-powered, real-time decisioning engine that delivers hyper-personalized next-best-actions to optimize customer engagement. Additionally, the evaluation recognized Pega Blueprint, Pega's genAI-powered design agent that transforms client goals and documentation into modern, agent-driven app workflows using Pega's best practices. These tools provide a comprehensive approach to AI decisioning for Pega clients to achieve measurable, optimized business outcomes. This report is among Pega's many recent analyst recognitions for its customer engagement, enterprise AI, and workflow automation capabilities. Recently, Pega was recognized as a Leader in the Gartner® Magic Quadrant for Process Mining Platforms 2025 (2), Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (3), and the Gartner® Magic Quadrant™ for Enterprise Low-code Application Platforms (LCAP) (4). It was also named a Leader in The Forrester Wave TM: Customer Relationship Management Software, Q1 2025 (5), The Forrester Wave: Real-Time Interaction Management, Q1 2024 (6), The Forrester Wave TM: Customer Service Solutions 2024 (7), and The Forrester Wave TM: Task-Centric Automation Software, Q4 2024 (8). For more background on these and additional analyst reports, visit Quotes & Commentary: 'Today's organizations need precise, adaptive AI that empowers both humans and AI agents to make fast, context-aware decisions,' said Kerim Akgonul, chief product officer, Pega. 'Pega's AI decisioning capabilities are designed as a surgical, statistical engine that continuously learns and optimizes workflows—whether it's guiding a customer interaction or automating a process. This recognition reinforces our commitment to delivering the right AI for the right purpose, enabling our clients to build self-optimizing systems that drive meaningful, transformational outcomes.' Supporting Resources: Forrester Research, 'The Forrester Wave™: AI Decisioning Platforms, Q2 2025,' by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025 Gartner, Inc., 'Magic Quadrant for Process Mining Platforms, Q1, 2025,' by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025 Gartner, Inc., 'Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024,' by Pri Rathnayake, Wynn White, Drew Kraus, December 2024 Gartner, Inc., 'Magic Quadrant for Enterprise Low-Code Application Platforms,' by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024 Forrester Research, 'The Forrester Wave™: Customer Relationship Management Software, Q1 2025,' by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025 Forrester Research, 'The Forrester Wave™: Real-Time Interaction Management, Q1 2024' by Rusty Warner, February 26, 2024 Forrester Research, 'The Forrester Wave™: Customer Service Solutions, Q1 2024' by Kate Leggett, March 6, 2024 Forrester Research, 'The Forrester Wave™: Task-Centric Automation Software, Q4 2024' by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About Pegasystems Pega is The Enterprise Transformation Company TM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit All trademarks are the property of their respective owners.
Yahoo
6 days ago
- Business
- Yahoo
Needham Raises Pegasystems (PEGA) Target to $112 on Strong AI Outlook and Revenue Bump
We recently published a list of . In this article, we are going to take a look at where Pegasystems Inc. (NASDAQ:PEGA) stands against other trending AI stocks on Wall Street right now. On June 3rd, Needham analyst Jack Andrews raised the price target on Pegasystems Inc. (NASDAQ:PEGA) to $112.00 (from $101.00) while maintaining a 'Buy' rating. Needham's price target revision reflects Pegasystems' strategic moves in the AI sector and its positive revenue outlook. Pega made several announcements during its PegaWorld conference and Investor Day. Not only did the company unveil new AI-related products, but it also adjusted its fiscal year 2025 revenue guidance by approximately 6% to $1.7 billion, a year-over-year growth of 13.6%. An enthusiastic programmer working on a laptop, surrounded by screens displaying code. A revenue beat in the first quarter and increased confidence in the company's pipeline, despite broader economic challenges, have been attributed as drivers behind the upward revision. Based on this improved outlook, firm analysts also slightly increased their forecasts, also citing Pegasystems' Blueprint initiative and successful partnerships with Global System Integrators (GSI) as reasons. Owing to these factors, analysts expect more workloads over the coming years, leading to the rating update. Pegasystems Inc. (NASDAQ:PEGA) develops, markets, licenses, hosts, and supports enterprise software. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
05-06-2025
- Business
- Yahoo
Needham Raises Pegasystems (PEGA) Target to $112 on Strong AI Outlook and Revenue Bump
We recently published a list of . In this article, we are going to take a look at where Pegasystems Inc. (NASDAQ:PEGA) stands against other trending AI stocks on Wall Street right now. On June 3rd, Needham analyst Jack Andrews raised the price target on Pegasystems Inc. (NASDAQ:PEGA) to $112.00 (from $101.00) while maintaining a 'Buy' rating. Needham's price target revision reflects Pegasystems' strategic moves in the AI sector and its positive revenue outlook. Pega made several announcements during its PegaWorld conference and Investor Day. Not only did the company unveil new AI-related products, but it also adjusted its fiscal year 2025 revenue guidance by approximately 6% to $1.7 billion, a year-over-year growth of 13.6%. An enthusiastic programmer working on a laptop, surrounded by screens displaying code. A revenue beat in the first quarter and increased confidence in the company's pipeline, despite broader economic challenges, have been attributed as drivers behind the upward revision. Based on this improved outlook, firm analysts also slightly increased their forecasts, also citing Pegasystems' Blueprint initiative and successful partnerships with Global System Integrators (GSI) as reasons. Owing to these factors, analysts expect more workloads over the coming years, leading to the rating update. Pegasystems Inc. (NASDAQ:PEGA) develops, markets, licenses, hosts, and supports enterprise software. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Techday NZ
13-05-2025
- Business
- Techday NZ
Pegasystems launches AI agents for finance sector control
Pegasystems has introduced a suite of AI agents aimed at providing greater control and transparency for regulated sectors such as financial services and insurance. These new capabilities, called Pega Predictable AI Agents, are designed to address concerns about the use of agentic AI in industries where precision and accountability are critical to operations. Regulators and businesses have expressed reluctance about deploying AI agents in sensitive areas such as credit card dispute resolution and insurance claims assessment due to the potential for even minor inaccuracies to result in significant financial and reputational risks. Pegasystems has built its Predictable AI Agents to be implemented alongside enterprise workflow automation, rather than as stand-alone "AI black boxes". The offering allows businesses to design, deploy, and audit AI-driven processes within a controlled environment, reducing the likelihood of unpredictable behaviour. The agent suite includes several modules tailored for different functions within enterprise environments. Design Agents collaborate with human experts to create workflows and customer engagement strategies, relying on Pega Blueprint, which utilises multiple AI models to generate end-to-end solutions such as data structures, interfaces, security configurations, and user screens. When applications are generated using this approach, specific agents for additional cognitive tasks are also created. Conversation Agents operate across various communication platforms, including chat, web, email, and voice. These agents work by linking directly to the underlying workflows, ensuring requests are actioned consistently rather than based on shifting prompt configurations. The company asserts this approach provides a more predictable experience than previously available methods. Automation Agents are intended to handle routine tasks such as voice interpretation, summarisation of interactions, document analysis, and data extraction. These tasks are incorporated as defined steps within broader workflows, which the Pegasystems platform coordinates for transparency and reliability. Knowledge Agents draw insights from both structured and unstructured data, integrating information from sources such as document repositories or external databases. The incorporation of Pega Knowledge Buddy agents is intended to embed industry best practices directly into operational workflows. Coach Agents, such as Pega Coach, work with human employees to provide real-time, contextual guidance at particular points in the workflow. This is done to promote best practices and maintain consistency in complex or regulated processes. Pegasystems' enterprise case management and access controls cover all predictable AI agents. A company spokesperson emphasised that this framework provides not just predictability but also heightened transparency, visibility, and security for user organisations. The AI agents are available to use within Pega Blueprint and will be incorporated into the company's larger Pega Infinity platform in the third quarter of 2025. "Enterprises have been hungry for a way to integrate AI that is predictable and transparent. Pega Predictable AI Agents helps ensure businesses can leverage agentic AI without sacrificing governance, transparency, or security. We've pulled back the curtain to deliver reasoning and workflow in a unified system that makes AI more predictable and manageable at scale," Kerim Akgonul, Chief Product Officer at Pegasystems, commented. "Too many agent solutions are naïve and irresponsible 'AI black box' science projects. Pega is bringing much needed consistency and trust to AI agent deployments. Pega Blueprint has demonstrated the power of agents to reimagine the workflows that define a winning business. With Pega Predictable AI Agents, our clients can know that every agent is predictable, audited, and optimised for business success," Alan Trefler, Founder and Chief Executive Officer at Pegasystems, said. Pegasystems' announcement arrives amid ongoing industry debate over the readiness and reliability of AI agents in regulated environments, where compliance and auditability are considered essential. The firm's focus on visibility and governance is intended to address longstanding reservations among organisations that require strict adherence to regulatory standards.
