Latest news with #Perficient
Yahoo
18-07-2025
- Business
- Yahoo
Perficient Appoints Rajesh Mehta as CFO; Paul Martin To Retire
SAINT LOUIS & NEW YORK, July 18, 2025--(BUSINESS WIRE)--Perficient, the global consultancy transforming the world's most innovative enterprises through AI-first solutions, today announced the appointment of Rajesh Mehta as Chief Financial Officer (CFO), effective immediately. Mehta succeeds longtime CFO Paul Martin, who will retire and remain in a consulting role to support the transition. This leadership change comes as Perficient enters a new phase of accelerated growth and strategic transformation under recently appointed CEO Yusuf Tayob, a former Accenture Group Chief Executive. Following its transition to a private company, Perficient is expanding its executive team to scale operations and advance its position as a premier provider of next-generation, AI-driven consulting services. Mehta brings more than two decades of financial and operational leadership experience in the technology sector, including senior executive roles at Wipro and Capgemini. He is known for delivering business-aligned financial results, scaling global operations, and leading complex M&A integrations. Mehta brings an AI-first leadership pedigree – from AI-first financial reporting to talent productivity, to developing industry leading commercial and pricing models for AI-led delivery. "Perficient is a recognized AI-first consulting leader, and I'm thrilled to join a global team with a strong reputation for innovation, operational excellence, and people-centric culture," said Mehta. "I believe strongly in Perficient's AI-first approach, which enables clients to build fast, smart, and at scale. Having spent my career building high performing companies, empowering teams, and fostering trusted and strategic relationships, I look forward to working with Yusuf and the leadership team to create long-term value for our clients, colleagues, and partners." Martin has served as CFO since 2006, helping lead Perficient through multiple growth cycles, dozens of acquisitions, and the company's recent privatization. He also provided oversight of human resources, legal, internal IT, and M&A operations, playing a central role in building the company's foundation for scale. "Serving Perficient has been a remarkable experience," said Martin. "I am proud of all we have accomplished and believe Perficient is well positioned to continue its long-term growth trajectory. As I step into retirement, I look forward to watching Perficient's continued success for many years." "For nearly two decades, Paul has been a pillar of strength and integrity, guiding Perficient through transformative growth," said Tayob. "We're grateful for his steady leadership and lasting impact. As we welcome Rajesh, we're continuing to make bold investments in the future – scaling capabilities, expanding global reach, and sharpening our position as a trusted AI-first consultancy." About Perficient Perficient is the global AI-first consultancy. We're builders—obsessed with outcomes and powered by pragmatism—and through speed and agility, we help the world's most innovative companies and admired brands boldly advance business. For more information, visit View source version on Contacts For more information, please contact:Bill Davis, Senior Vice Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
12-05-2025
- Business
- Yahoo
Perficient Research Finds Disconnect Between Business Executives and Their Employees on Generative AI Adoption
New Study Underscores Need for Stronger GenAI Communication and Training Across Workforces SAINT LOUIS, May 06, 2025--(BUSINESS WIRE)--Perficient, the leading global digital consultancy transforming the world's largest enterprises and biggest brands, today announced its research findings on the state of Generative AI (GenAI) in the workforce. Based on a survey of more than 1,000 U.S. office workers, the study reveals a growing divide between executives and employees around GenAI adoption, communication, and training. GenAI is transforming the workplace, and businesses are increasingly investing in AI-powered tools and programs to drive efficiency and productivity. As companies rapidly embrace AI-powered tools, Perficient's research found that experiences and perceptions differ more by job level than by age, challenging common assumptions. While executives are enthusiastic about GenAI's potential, many employees feel uncertain and unsupported. "Organizations are moving quickly to adopt GenAI, but our research shows many employees aren't receiving the communication or training they need to adapt," said Santhosh Nair, senior vice president, Perficient. "Companies that proactively bridge this gap will be better positioned to turn AI anxiety into a real competitive advantage." Key findings from the study include: 76% of respondents said GenAI improved their productivity, either by increasing output quality or quantity 42% of employees reported receiving no formal communication about GenAI from their employer Fewer than 35% of respondents had access to hands-on, role-specific GenAI training These results point to a clear opportunity for organizations to strengthen GenAI governance, increase transparency, and invest in targeted employee enablement programs. "GenAI holds incredible promise, but it's not enough for leadership to be excited," said Eric Walk, principal, Perficient. "Success will depend on building trust, providing clear guidance, and empowering employees at all levels." About Perficient's GenAI Workforce Study Perficient surveyed 1,054 U.S. office employees across industries and experience levels to understand perceptions, adoption patterns, and readiness for AI-powered transformation. The study showed that despite growing investments in AI-powered tools, employee experiences vary dramatically depending on their seniority within the organization. Perficient's research also found that executives are enthusiastic about integrating GenAI into operations, while many individual contributors remain uncertain. Visit The State of GenAI in the Workforce to learn more and download the full report. Perficient's award-winning GenAI consulting services help businesses design and implement intelligent solutions responsibly. For more information about Perficient's AI expertise, follow us on social media. About Perficient Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world's largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit View source version on Contacts For more information, please contact:Connor Stieferman, Senior Communications
Business Wire
06-05-2025
- Business
- Business Wire
Perficient Research Finds Disconnect Between Business Executives and Their Employees on Generative AI Adoption
SAINT LOUIS--(BUSINESS WIRE)-- Perficient, the leading global digital consultancy transforming the world's largest enterprises and biggest brands, today announced its research findings on the state of Generative AI (GenAI) in the workforce. Based on a survey of more than 1,000 U.S. office workers, the study reveals a growing divide between executives and employees around GenAI adoption, communication, and training. GenAI is transforming the workplace, and businesses are increasingly investing in AI-powered tools and programs to drive efficiency and productivity. As companies rapidly embrace AI-powered tools, Perficient's research found that experiences and perceptions differ more by job level than by age, challenging common assumptions. While executives are enthusiastic about GenAI's potential, many employees feel uncertain and unsupported. 'Organizations are moving quickly to adopt GenAI, but our research shows many employees aren't receiving the communication or training they need to adapt,' said Santhosh Nair, senior vice president, Perficient. 'Companies that proactively bridge this gap will be better positioned to turn AI anxiety into a real competitive advantage.' Key findings from the study include: 76% of respondents said GenAI improved their productivity, either by increasing output quality or quantity 42% of employees reported receiving no formal communication about GenAI from their employer Fewer than 35% of respondents had access to hands-on, role-specific GenAI training These results point to a clear opportunity for organizations to strengthen GenAI governance, increase transparency, and invest in targeted employee enablement programs. 'GenAI holds incredible promise, but it's not enough for leadership to be excited,' said Eric Walk, principal, Perficient. 'Success will depend on building trust, providing clear guidance, and empowering employees at all levels.' About Perficient's GenAI Workforce Study Perficient surveyed 1,054 U.S. office employees across industries and experience levels to understand perceptions, adoption patterns, and readiness for AI-powered transformation. The study showed that despite growing investments in AI-powered tools, employee experiences vary dramatically depending on their seniority within the organization. Perficient's research also found that executives are enthusiastic about integrating GenAI into operations, while many individual contributors remain uncertain. Visit The State of GenAI in the Workforce to learn more and download the full report. Perficient's award-winning GenAI consulting services help businesses design and implement intelligent solutions responsibly. For more information about Perficient's AI expertise, follow us on social media. About Perficient Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world's largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit
Forbes
01-05-2025
- Automotive
- Forbes
The Car Worthy Of Your Digital Trust
Trust is an ephemeral, amorphous descriptor of consumers' behaviors, which in days of old would've ... More been described generically by "quality" but now has multiple words to describe it. Thirty years ago, the word 'trust' was invoked in automotive realms only when gauging the vehicle's overall quality. Yes, reliability or quality were consistently amongst the top five drivers of purchasing decisions in 1995 (along with price, safety, brand, and styling), but there weren't multiple definitions of trust and few quantifications beyond JD Power's Initial Quality Survey (IQS) or recalls. Then in 1995, the mass-produced, connected car became a reality with the launch of OnStar, and both the opinion of trust and the nomenclature expanded. In a recent study by Perficient, manufacturers of connected products ranked trust as the absolute lowest of influential factors for a customer's purchase decision, whereas consumers ranked it the highest, and commercial users ranked it the second highest. 'It's alarming that the manufacturers and their customers don't value trust in the same way,' summarizes Jim Hertzfeld, the Area Vice President for Strategy at Perficient. And just like the number of words describing snow in Inuit and Yupik (a.k.a. 'Eskimo'), the societal focus on automotive trust is birthing a combination of prefixes to articulate nuances about how the noun feels. A few possible prefixes defined herein shall explain a portion of the perplexing landscape: Fail-forward (trust), Cyber (trust), Personal (trust) and Nightingale (trust). MARCH 2025: The OTA & Software Updates Guide graphs the global software reflash capability versus ... More the frequency it's exercised, thereby demonstrating a difficult balance between consumer experience, trust, safety and technology enablement. Genesis is the only brand in the corner marked 'Safe & Trusted'. In a now famous, previously-internal corporate mantra, Mark Zuckerberg (CEO and co-Founder of Facebook), coined the phrase 'Move fast and break things.' To some extent, this has been the mentality of Silicon Valley's influence on software development over the past 5-10 years: don't worry over pesky defects since more and more vehicles – just like cellphones – can reflash all of the software post-production and, therein, fix any launched mistakes. Fail forward. This Over-the-Air (OTA) capability of reflashing is arguably the most confusing of the trusts since it invokes one of two opposing reactions from consumers: faith in software prowess (e.g., the automaker has impressive development capabilities that will defend me) or misgivings about bad behavior (e.g., laziness of upfront rigor via 'We'll fix it later' mentality). 'There's still a wide span of capabilities in the marketplace for Over-the-Air updates and conscious choices to be made on how frequently each automaker chooses to exercise it,' states Jeffrey Hannah, Chief Commercial Officer of SBD Automotive, an independent automotive technology research and strategy firm that tracks such automotive reflashing. 'This is really an evolving area of confidence which sits between the manufacturer and end consumer.' 'We have seen a noticeable uptick in initial quality problems, especially in software,' states SBD's North American Director, Alex Oyler, 'It is enabling bad behavior. What's happening below the surface there is that [automakers] are trying to increase the cadence of product development to launch new products, but they haven't been able to simplify the complexity out of their business.' The global digital footprint continues to be hacked around the world with increasing regularity, yet ... More cyber trust remains an expectation of customers. The most ephemeral of the earned faiths is cybersecurity trust since all parties understand that new threats evolve every day, that any well-funded hacker can penetrate even the securest of designs, and that global automotive attacks continue to rise. And yet the customer's expectation is quiet, bulletproof protection. To sustain that confidence, the automaker must pivot by utilizing that same reflashing capability. 'You are no longer necessarily building a vehicle for all of what it shall be able to do for its entire life,' states Bill Mazzara, the Society of Automotive Engineers (SAE) Chairman of the Vehicle Electrical and Hardware Security Taskforce. 'Instead, you're now building for [intended, future functionality] one day. We're headed towards a world where products will get updated, grow, and live their life. Of course, good intent never leads to actual security. Hackers will hack you for your faults in implementation rather than your cult of intent.' Consumers have an inherent, unspoken assumption that corporations will safeguard their private ... More information, however historically this has not been universally true. The most obvious trust issue is 'Will the corporations be good stewards of my personal information?' For instance, one recent vulnerability discovered within twelve brands permitted employees and possibly hackers to understand exactly where a vehicle has been over the past year within the accuracy of a parking space. Some 2024 vehicles from BYD, a leading Electric Vehicle (EV) automaker in China, had internal SIM cards that could transmit audio from inside the vehicle (e.g., the Atto 3) without the driver's knowledge. And a portion of OnStar's service that enables an insurance discount based upon drivers' habits for safe behavior shall be discontinued in 2025 since numerous privacy complaints, lawsuits, and a Federal Trade Commission ban (for providing precise geolocation data and driving behavior without adequate, affirmative consent) have made the business prohibitive and likely strained trust with some General Motors's customers. These are just a few examples from the past year, let alone the last thirty. On the positive side, digital information has the ability to provide an additional safety value. OnStar had a long-standing ad campaign called 'Real Stories' – and still has a devoted website – which featured customers' real-world accounting for technology saving their lives. Additional, innovative post-crash services have been birthed using digital information to improve the outcomes of the crash's victims. Even from a preventative standpoint, a whole sector of product development called Advanced Driver-Assistance Systems (ADAS) relies upon digital information going to and from the cloud to improve maps, algorithms, responses, etc. Yes, akin to Florence Nightengale, the social reformer, statistician and founder of modern nursing, the vehicle's flow of information can provide a heathier outcome and, therein, improve the digital trust. This discourse probably confuses and frustrates the reader even more. 'Which ONE vehicle can I trust? How do I parse through this to make a buying decision?' I'd love to give you the decoder ring or point you to the window sticker's 5-star rating for trust. But they don't exist. And it would be outdated tomorrow. Here's my best advice: watch the number of software recalls. If a brand has to keep cleaning-up its messes, it obviously hasn't figured out how to prevent the messes.
Business Wire
28-04-2025
- Business
- Business Wire
Perficient Receives Two Awards for Exceptional Customer Excellence
ST. LOUIS--(BUSINESS WIRE)-- Perficient, the leading global digital consultancy transforming the world's largest enterprises and biggest brands, today announced that it has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group, and a Gold Winner in the Globee Awards for Customer Excellence. Both awards highlight Perficient's commitment to delivering exceptional end-to-end digital experiences to its clients that maximize business impact. The Excellence in Customer Service Awards celebrate the individuals, teams, and organizations that are transforming how companies engage with their customers. The Business Intelligence Group recognized Perficient as an Organization of the Year for representing the best in customer innovation and execution. Perficient recently leveraged its AI expertise to transform the customer shopping experience for one of the world's leading automobile manufacturers. Perficient partnered with the automotive company to create meaningful customer experiences and establish a clear roadmap for navigating the complex AI landscape, identifying realistic use cases, and building a new B2C online purchasing experience. Perficient designed, tested, and implemented a new AI chatbot with comprehensive cognitive capabilities that provides customers with a simple and easy purchasing experience, resulting in a 28% increase in user engagement and high-value actions on the company's website. The Globee Awards has also named Perficient a Gold Winner in the Customer Excellence category. The award recognizes Perficient for transforming customer service and optimizing costs for a multinational manufacturing conglomerate. Perficient leveraged its Envision Framework and Journey Science methodology to develop a multi-year strategy to enhance the manufacturer's contact center. Perficient also implemented Amazon Connect and AWS AI/ML to resolve common customer service scenarios via a chatbot, virtual agent, and automation. Perficient's roadmap and AI-enabled solution elevated the manufacturer's contact center experience, reducing service calls and emails by 39%, while identifying $25 million in traceable annual cost savings. 'We're honored to be recognized by the Business Intelligence Group and Globee Awards for customer excellence,' said Ed Hoffman, senior vice president, Perficient. 'At Perficient, we understand that we only succeed when our clients do. We're committed to driving progress through groundbreaking innovation that shatters boundaries for our clients. These awards are a testament to that commitment and our global teams' relentless focus on creating digital experiences that achieve substantial client growth.' For more information about Perficient's commitment to customer excellence, follow us on social media. Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world's largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit
