Latest news with #PerformanceMetrics
Time Business News
19 hours ago
- Business
- Time Business News
Boosting Business Communication with DDI Management, Microsoft Teams Enterprise Voice, and Performance Metrics
Every successful business knows that clear communication is the key to happy customers and productive teams. But in today's hybrid work world, phone calls, video meetings, and instant messages all need to work together smoothly. That's where DDI Management, Microsoft Teams Enterprise Voice, and Performance Metrics come in. When combined, they create a reliable and efficient communication system that supports both employees and customers. Direct Dial-In (DDI) Management allows businesses to give each employee or department their own unique phone number. This means customers and partners can call directly without going through a central operator. Good DDI Management ensures that these numbers are well-organized, updated, and easy to manage. With DDI Management, companies can: Route calls to the right person instantly. Avoid call delays and long waiting times. Keep better control over their phone number resources. When integrated with modern systems like Microsoft Teams Enterprise Voice, DDI numbers become even more useful. Microsoft Teams is already a top choice for online meetings and chats. But with Enterprise Voice, it also becomes a complete business phone system. This feature allows users to make and receive calls directly within Teams using the company's assigned phone numbers. Key benefits include: One platform for calls, meetings, and messages. Easy number assignment through DDI Management. Access from desktops, laptops, and mobile devices. This flexibility means employees can work from anywhere while still using their official business phone number. Having a great phone system is not enough. Businesses need to measure how well it's performing. Performance Metrics help track important details like: Call response time. Number of missed calls. Customer feedback ratings. Volume of calls per department. By regularly reviewing these numbers, managers can make better decisions. For example, if one department is getting more calls than it can handle, extra staff can be assigned, or DDI numbers can be rerouted for faster service. Imagine a customer service team using all three elements: DDI Management assigns each agent their phone number. Microsoft Teams Enterprise Voice connects those numbers to a single platform where agents can take calls anywhere. Performance Metrics show which agents are handling calls efficiently and which areas need improvement. This combination means fewer missed calls, faster service, and better customer experiences. Modern businesses can no longer rely on outdated phone systems alone. By using DDI Management to organize numbers, Microsoft Teams Enterprise Voice to handle calls anywhere, and Performance Metrics to measure success, companies can create a communication setup that is fast, flexible, and reliable. This approach not only improves teamwork but also builds stronger relationships with customers. TIME BUSINESS NEWS
Zawya
5 days ago
- Business
- Zawya
DIB Reports robust H1'25 financial results, with operating revenue of AED6.4bln driving a 16% increase in pre-tax profit to AED4.3bln
RELATED TOPICS EARNINGS RELATED COMPANIES Tom Group Turkcell DLD Significantly improved asset quality Balance sheet expands beyond the USD 100 Billion mark Key H1'25 Performance Metrics *YoY refers to the variance of H1'25 and H1'24 (on annualised basis) DIB showcased another robust performance in the first half of 2025, with operating revenue of AED 6.4 billion, driving a 16% YoY increase in pre-tax profit to AED 4.3 billion. Double-digit growth in financing and deposits, coupled with improved asset quality, underpinned another historic milestone as the balance sheet surpassed the USD 100 billion mark. H1'25 Performance Highlights: Profitability: Pre-tax profit advanced 16% YoY to AED 4.3 Bn, supported by 5% increase in topline driven by strong volumes across all business lines. Net profit grew to AED 3.7 Bn as core business momentum continues, reflecting an improvement in cost of risk. Impairment charges declined 61% YoY to AED 256 Mn, driven by prudent underwriting and effective risk management, further contributing to growing profitability. Balance Sheet: Balance sheet expanded by 8% YTD to AED 373 Bn, surpassing the USD100 Bn mark. Net Financing Assets grew 12% YTD to AED 237 Bn, reflecting healthy demand across key customer segments. On the wholesale front, both local and cross-border businesses contributed to this growth across sectors such as sovereigns, utilities, and aviation. The consumer business also recorded solid growth across all product lines. Sukuk portfolio grew 9% YTD to AED 89 Bn. This portfolio largely comprises of high-quality and well-rated sovereigns and FIs. Customer Deposits rose 14% YTD to AED 284 Bn, underpinned by robust customer acquisition and retention. CASA balances grew 8% YTD to AED 102 Bn, now accounting for 36 % of total deposits. Asset Quality: NPF ratio fell by 64 bps YTD, improving to 3.36%, reflecting enhanced asset quality and strong recoveries. Cash coverage ratio improved by 600 bps YTD to reach 103% with total coverage ratio improved to 145%. Capital and Liquidity: Strong capitalisation, reflected by CET1 ratio of 13.0% and CAR of 16.7%, well above regulatory minimums. Healthy liquidity position, evidenced by LCR of 128% and NSFR of 107%. The Intelligence Behind Ethical Progress Driven by our commitment to ethical innovation, DIB has integrated AI as a strategic lever across the bank. Whilst AI at DIB is targeted at building efficiency, precision, and inclusion in every process and interaction, it is human-led governance that ultimately defines our approach in this space. This responsible use of technology has translated into measurable gains in service delivery, portfolio growth, and operational control: 20% faster service delivery, enabled by AI-led process redesign. 80% reduction in model build time through cloud and big data integration. 35% of retail acquisitions supported by AI-powered targeting. 100,000+ underserved customers reached via AI-based credit scoring models. 30% reduction in false positives in risk alerts via AI prioritisation models. 10% automation of back-office operations, improving turnaround and accuracy. 80% faster social media moderation, enhancing reputation responsiveness. Looking ahead, DIB will scale its AI capabilities to not only unlock deeper insights, faster execution, and greater inclusion across all segments, but ultimately to drive our ethos of creating 'Happiness with Tech'. H1'25 Business Performance: DIB's New Gross Underwriting and Sukuk Investments in H1'25 exceeded AED 60 Bn, marking a strong 47% YoY increase from AED 43 Bn in H1'24. This growth was driven by sustained momentum across both retail and corporate segments, which recorded YoY increases of 46% and 78%, respectively. Net financing assets in Consumer Banking grew over 13% YTD to reach AED 71 Bn. Gross new underwriting in the segment totaled nearly AED 18 Bn in H1'25, 46% higher compared to H1'24. The business also added nearly 60,000 new customers, with deposits increasing by 9% YTD. Local and Cross-border corporate banking portfolio reached AED 166 Bn, up 11% YTD. Total gross new underwriting in H1'25 amounted to AED 31 Bn, 78% higher than H1'24. Growth was largely driven by strong demand across key sectors, including utilities, aviation, and financial services among others. The bank's customer base in the UAE surpassed 1.6 Mn, marking a 4% YTD increase, 80% of the new clients were onboarded through digital channels. Fully committed to the UAE's national agenda of mobilising AED 1 Trillion in sustainable finance by 2030, DIB continues to expand its portfolio of sustainable assets, recording AED 2.7 Bn in new financing during H1'25. This was in addition to facilitating nearly AED 14 Bn in Islamic capital market issuances (Sukuks) within the green and sustainability space. A Landmark Year: The bank celebrated its 50th anniversary this year, a historic milestone reflecting five decades of pioneering Shariah-compliant banking. Since its inception in 1975, DIB has played a leading role in shaping the global Islamic finance landscape and now serves more than 5 Mn customers globally. The year also witnessed the unveiling of a new corporate identity, reinforcing a vision centred on innovation, sustainability, and purpose-driven growth. Key Collaborations, Deals and Initiatives: In support of national housing goals, the bank partnered with Dubai Land Department (DLD) and the Dubai Department of Economy and Tourism (DET) on a strategic initiative aligned with the Dubai Government's First Time Home Buyer Programme. The collaboration aims to make home ownership more accessible for both UAE residents and foreign investors seeking to take their first step onto the property ladder. DIB signed a USD 150 Mn Murabaha financing agreement with Turkcell, Türkiye's leading telecommunications and technology services provider. The facility will support Turkcell's digital infrastructure investments and further reinforces the bank's commitment to enabling the real economy through structured Islamic finance. DIB Academy was officially launched this year as a flagship learning and development platform dedicated to enhancing the capabilities of the bank's workforce. Designed to equip employees with future-focused skills and strategic expertise, the Academy marks a key milestone in DIB's long-term talent development roadmap. It will also serve as a bridge to potential collaborations with academic and regulatory institutions in the years ahead, aligning closely with the UAE's human capital development agenda. His Excellency Mohammed Ibrahim Al Shaibani Director-General of His Highness The Ruler's Court of Dubai and Chairman "The strength of an economy is measured by its capacity to grow responsibly, remain rooted in core principles, and maintain stability amid change. The United Arab Emirates has consistently exemplified these attributes. In the face of evolving global dynamics, it continues to stand as a model of resilience and foresight, underpinned by leadership that harmonises ambition with purpose. The financial sector plays a central role in reinforcing this foundation. Within it, DIB has sustained its performance through sound governance and a steadfast commitment to value-based banking. The results delivered in the first half of the year reflect a legacy of progress shaped by five decades of alignment with the nation's development agenda. This year marks a defining milestone in that journey. Since its founding in 1975, DIB has evolved into a leading Islamic financial institution, with more than AED 65 billion in market capitalisation and AED 370 billion in assets. In the first half of 2025, the bank surpassed USD 100 billion in total assets. This is a marker not only of scale, but also of adaptability and nimbleness to respond to the everchanging global landscape. This progress affirms the strength of a long-term strategy grounded in trust, resilience, and clarity of purpose. As we reflect on fifty years of achievements, I remain deeply confident in DIB's ability to navigate the evolving financial landscape. Our strong governance, long-term outlook, and enduring commitment to responsible growth ensure that the bank is well-positioned to continue creating lasting value to all stakeholders. To the Board of Directors, our shareholders, our customers, and the thousands of employees who have shaped this institution, I extend my sincere appreciation. DIB's journey has been defined by trust and collective commitment. That same foundation will continue to guide our journey in the years to come." Dr. Adnan Chilwan Group Chief Executive Officer of DIB 'As we advance through this landmark year, marking five decades since DIB's founding, our first-half performance reflects disciplined execution in clear alignment with the direction defined at the outset of our current growth agenda. The milestone of surpassing USD 100 billion in total assets is not a measure of scale alone, but of a deeply ingrained intent. It is a reflection of disciplined execution against a long-term strategy to transform a concept into a global norm. Despite the volatilities around we delivered a significant 16% rise in pre-tax profit which exceeded AED 4.3 billion. Whilst the introduction of corporate tax this year adds a new element, our post-tax profit also came in strong at AED 3.7 billion, a solid increase of 10%. The robust profitability has led to an equally strong return on equity of 21%. It is important to note that the recent 12-month period, has also demonstrated market confidence in the management and franchise strategy as reflected in the share price movement. Equally important is the continued improvement in asset quality. With the NPF ratio now at 3.36%, the lowest in five years, we are seeing the outcome of a deliberate and embedded approach to risk that supports growth without compromising resilience. Looking ahead, our focus remains firmly on the substance of our strategy. Islamic finance must move beyond structure to deliver meaningful impact, serving as a platform for real economic progress. It is this clarity of purpose that ensures progress never stops.' For the remainder of 2025, DIB will focus on sustaining profitable growth while deepening its role as a leading force in Islamic finance. The bank aims to strengthen its capital position, broaden its high-quality asset base, and advance sustainable financing in alignment with the UAE's national agenda. Expansion into high-potential segments and geographies will be matched with continued investment in digital capabilities and enhanced customer experiences. Guided by disciplined execution and strong governance, DIB remains well-positioned to create lasting value for shareholders, customers, and the wider community. Awards: H1'25 Select DCM and Syndicated Deals: H1'25 About DIB: Established in 1975, DIB is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world's first full service Islamic bank and amongst the largest Islamic banks in the world. With Group assets now exceeding USD 100 Bn and market capitalisation of more than USD 17 Bn, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients. In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across a number of markets worldwide. The bank has established DIB Pakistan Limited, a wholly owned subsidiary which is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, The launch of Panin Dubai Syariah Bank in Indonesia early marked DIB's first foray in the Far East, with a stake of nearly 25% stake in the Indonesian bank. Additionally, DIB was given the licence by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in UAE. The acquisition of Noor Bank has solidified its position as a leading bank in the global Islamic finance industry. Recently, DIB has successfully acquired minority stake of 25% of T.O.M. Group which provides digital banking services in Türkiye. The bank's ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the 'Best Islamic Bank' in various prestigious ceremonies marking the bank's leadership position in the Islamic finance sector. As a progressive Islamic financial institution, DIB embraces the opportunities and challenges associated with integrating sustainability into its business by delivering sustainable products and services and by advancing the green and social composition. 2025 marked DIB's Golden Jubilee, with a Bold New Vision for the Future to be prepared to meet the challenges ahead and continue building a legacy of success for the years to come.
Phone Arena
02-06-2025
- Health
- Phone Arena
The high-end Garmin Epix Pro Gen 2 is down by $350 at Amazon
The Garmin Epix Pro Gen 2 Sapphire Edition is 32% off $350 off (32%) The Garmin Epix Pro Gen 2 Sapphire Edition is a fantastic choice for athletes looking to maximize their performance, receive highly accurate health and performance metrics, and enjoy ultra-long battery life. The best part about this watch is that it's 32% off at Amazon right now! Buy at Amazon Receive the latest mobile news By subscribing you agree to our terms and conditions and privacy policy Have you set your eyes on a new premium multisport watch by Garmin? The Epix Pro Gen 2 Sapphire Edition won't let you down. The 51mm model boasts a rugged design and features a stunning AMOLED touchscreen, but its usual asking price of over $1,000 makes it a tough sell. Fortunately, Amazon has launched a generous promo that lets you save 32% on this context, the device is down under $760, meaning you save a tempting $350 with this offer. Although it's not the best promo that's ever gone live at Amazon, it's still a pretty unmissable savings opportunity, especially if you're an athlete looking for ultra-accurate performance everything from training readiness and status to visual race predictor and wrist-based running power, this watch is built to optimize any workout. But it's not just the countless sports-oriented features that make it stand thing is the built-in flashlight — a hugely underrated extra that can help in emergencies. The unit also boasts an ultra-rugged design, ensuring it can withstand a lot of wear and a Garmin watch , the Epix Pro Gen 2 doesn't skimp on battery life. You can expect up to 31 days between charges in smartwatch mode or over 10 days with an always-on display. Now that's a result most rivals can only dream of!On top of everything else, this multisport unit provides highly accurate heart rate readings. For those trying to improve their sleep, there's a sleep coaching feature. Extras like morning reports, body battery energy monitoring, and an ECG app are, of course, all on no denying that the Garmin Epix Pro Gen 2 is a steep option. Even now that it's $350 off, the unit isn't exactly an affordable choice. But impressive quality comes at a high asking price, and you'll definitely get plenty of value from your investment.
