Latest news with #PeterOsvaldik
Phone Arena
a day ago
- Business
- Phone Arena
T-Mobile exec hints that users will have a good rest of the year
T-Mobile customers have been through a lot over the last year, but there will probably be no more surprises this year. T-Mobile started raising prices on some older plans last year, and that exercise continued into this year. The company also hiked rates indirectly and stopped including taxes and fees in the prices for its latest plans. In April, the company hinted that it would pass on any tariff-induced surcharges to customers. Customers need not worry about any price spikes in the near future, though. When discussing second-quarter results, T-Mobile 's executive vice president and chief financial officer, Peter Osvaldik, said that the company was done with rate plan optimizations. The company revealed that a lot of customers left in Q2 due to rate jumps, but since no more price increases are planned for the year, churn rate is expected to come down in Q3 compared to levels seen in Q2. The churn rate will remain elevated relative to last year, though, but all in all, it's looking good for the company, with Osvaldik saying the carrier is through the worst of it. —Peter Osvaldik, T-Mobile executive vice president and chief financial officer, July 2025 The exec also hinted that customers are increasingly choosing its premium-tier plans. That's because not only do they pack a lot of value, but T-Mobile also claims to have the best network in the US, though that has been disputed by its rivals. CEO Mike Sievert expanded on that by saying that 60 percent of the new customers are going for premium plans. This can partially be attributed to T-Satellite, the company's Starlink-powered texting feature that's available for free with pricier plans. —Mike Sievert, T-Mobile 's CEO, July 2025 On top of that, even existing customers are moving up tiers, switching from a high-end plan to even more premium ones because of the perks included with them. The company says that the Experience Beyond plans are twice as popular as the Go5G Next plans were a year ago. Contrary to what online chatter will have you believe, T-Mobile and its customers both seem to be in a good place. The company added 830,000 new monthly postpaid subscribers in Q2, and its revenue rose nearly 7 percent. Judging by what the company revealed during the earnings call, it looks like many existing customers are prepared to pay more, indicating they are largely satisfied with the company's services.
Miami Herald
19-07-2025
- Business
- Miami Herald
T-Mobile fixes major smartphone pain point for subscribers
Upgrading your smartphone has traditionally been something that should be easy, but often isn't. It wasn't that long ago when you had to fumble with those tiny SIM cards, not knowing exactly how they should go in. Those could easily be lost or damaged, and of course, your phone did not work without them. Related: Struggling mall anchor makes generous offer to win back customers In a perfect world, your new phone would arrive, and you would be able to download all the information from your old phone in a matter of minutes. Your phone number would come with you, and everything would be ready to go in less than half an hour. It's supposed to work that way, but it often doesn't. Sometimes that means a call to customer service, and those calls can be massively frustrating. If you call AT&T or Verizon, getting an actual human being on the phone can be a virtual miracle. Nobody wants to press buttons and be directed to the website when they have an actual problem. That, however, has become way too common as companies have tried to save money on customer service by using artificial intelligence (AI). Don't miss the move: Subscribe to TheStreet's free daily newsletter Any person who has lived through an AI customer service experience fully understands why humans and robots so often go to war in movies. T-Mobile (TMUS) seems to understand that upgrading your phone is a key part of your relationship with the carrier. Because of that, the company has decided to make some real investments in fixing that pain point. While T-Mobile has had some customer interaction issues over the past few years, the company has been built around changing industry norms. It found its audience based on the idea of being different than Verizon and AT&T in customer-friendly ways. T-Mobile's CFO Peter Osvaldik spoke about his company's efforts to make upgrading easier at JPMorgan's 53rd Annual Global Technology, Media and Communications Conference. "And so upgrades was the first journey. For those that are T-Mobile customers that have lived through upgrade experiences years ago, next time you upgrade, I definitely suggest you try this slick new experience. It's really, really great, makes it much more smooth, and it allows the ability as we deploy more and more features to personalize it," he shared. Osvaldik made it clear that T-Mobile does not see problems in the same way as its rivals. "And so the view – and this is the difference is a lot of companies approach digitalization, AI, automation with how do I take costs out of the system? How do I deflect more calls? I don't want to deal with customers, I want the AI to deal with customers," he shared. More Retail: Costco quietly plans to offer a convenient service for customersT-Mobile pulls the plug on generous offer, angering customersAT&T makes generous offer to older customers T-Mobile does not believe in shuffling off customer service to AI bots. "For us, much like the ethos of this company has always been, how do you put customer centricity at the forefront, make their experiences better. And when you do that, of course, cost will naturally come out of the system," he added. The CFO made it clear that if more problems get solved over the phone, then T-Mobile needs fewer retail locations, which saves money. Osvaldik explained that T-Mobile works to put the customer and their needs first. That includes understanding what they want and delivering it proactively. "When you think about things that are important to customers around this product space is, am I getting the speed and reliability that's necessary for me? Our product – if you just look at Q4 to Q4, third-party reports recently released, speeds have increased by 50% Q4 versus Q4. So in a year, we've increased speeds by 50%," he shared. Offering a better product has helped T-Mobile grow its brand and retain existing customers. "We continue to win customer satisfaction recognition from multiple, multiple third parties. So it's a product that's resonating, it's durable and that's what's continuing to drive the growth and the lower churn and the higher ARPU (average revenue per user)," he added. Related: Iconic convenience store closing down all locations The CFO also wants to win over the whole family, because that's good for T-Mobile. "Bundling is a way to drive churn down. Bundling is a way to drive discounts as a result. You think about family plans in the U.S., there is a reason that the second line, third line, fourth line, fifth line is a lot cheaper than the first one, and that is you bundle things together, you get reduced churn and you get higher value on the account basis, similarly when you bundle an iPad or a watch together with your mobile phone," he shared. The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Business Wire
06-05-2025
- Business
- Business Wire
T-Mobile US, Inc. to Present at the J.P. Morgan Global Technology, Media, and Communications Conference
BELLEVUE, Wash.--(BUSINESS WIRE)--Peter Osvaldik, executive vice president & chief financial officer of T-Mobile US, Inc. (NASDAQ: TMUS), will present and provide a business update on Tuesday, May 13, 2025 at 3:10 p.m. Eastern Daylight Time (EDT) at the J.P. Morgan Global Technology, Media, and Communications Conference. A live webcast of the event will be available on the Company's Investor Relations website at An on-demand replay will be available shortly after the conclusion of the presentation. To automatically receive T-Mobile financial news by e-mail, please visit the T-Mobile Investor Relations website, and subscribe to E-mail Alerts. About T-Mobile US, Inc. T-Mobile US, Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile. For more information please visit:
Yahoo
29-01-2025
- Business
- Yahoo
T-Mobile forecasts robust 2025 subscriber growth on strong premium plan demand
By Harshita Mary Varghese (Reuters) -T-Mobile said on Wednesday it expected its wireless subscriber growth this year to exceed Wall Street estimates by more than double, due to strong demand for its premium 5G plans, sending its shares up more than 7% in early trading. The forecast followed a strong fourth quarter in which the U.S. telecom major posted industry-leading postpaid phone net additions of 903,000, which easily surpassed FactSet estimates of 858,500. T-Mobile's Go5G Next and Go5G Plus plans have resonated with customers as they bundle high-speed internet with popular services such as Netflix and Apple TV+. Its fourth quarter also benefited from Black Friday deals and the AI-powered iPhone series, which led more customers to upgrade their phones. The company expects postpaid net customer additions to be between 5.5 million and 6 million in 2025, compared with an estimate of 2.7 million, according to FactSet. CFO Peter Osvaldik told Reuters that the company's premium plans and holiday promotions enticed customers from rival networks to switch over in the fourth quarter. T-Mobile continues to see more than 60% of new customers opting for its value-packed top-tier plans, Osvaldik said. The wireless carrier has also tried to expand its customer base by improving coverage and targeting smaller markets and rural areas. It offers fixed wireless access as an alternative internet solution in regions where fiber optic infrastructure is either sparse or unavailable. The results cap a strong quarter for U.S. wireless providers, with AT&T and Verizon Communications also topping subscriber addition estimates. T-Mobile's postpaid phone churn rate, which indicates the percentage of customers who discontinued their services, stood at 0.92% in the reported quarter - slightly higher than the 0.86% seen in the previous quarter. The company added 428,000 new high-speed internet customers, beating estimates of 402,000, according to Visible Alpha. Its revenue in the fourth quarter was $21.87 billion, above the estimate of $21.31 billion, according to LSEG data. Sign in to access your portfolio
