Latest news with #PhilippeMansour
Zawya
2 days ago
- Business
- Zawya
Orange Jordan continues its global leadership in customer service with COPC Certification renewal
Orange Jordan Continues Its Global Leadership in Customer Service with COPC Certification Renewal for the Sixth Consecutive YearOrange Jordan has once again renewed its COPC certification for 2025, celebrating six consecutive years of excellence. This prestigious global recognition reaffirms the company's unwavering dedication to delivering world-class customer experience and further solidifies its position among the top customer service leaders worldwide. The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This milestone underscores Orange Jordan's ongoing efforts to maintain and enhance service quality, ensuring a seamless and exceptional experience for customers across all touchpoints. On this occasion, Orange Jordan CEO, Eng. Philippe Mansour expressed his pride in renewing the COPC certification for the sixth consecutive year, reaffirming the company's unwavering commitment to delivering exceptional customer experiences that meet the highest global standards. He noted that customer satisfaction lies at the heart of Orange Jordan's success and is a key driver of its strategy to lead the future. COPC – the world's most rigorous performance standard for customer experience operations – sets a global benchmark for quality, efficiency, and customer satisfaction. Achieving this certification year after year reflects Orange Jordan's dedication to excellence and continuous improvement. This milestone, he added, motivates the company to continue investing in its people, technologies, and services to provide seamless, reliable, and top-quality experiences. Orange Jordan continues to lead as a responsible digital pioneer by applying best practices in customer care, further strengthening its position and reaffirming its commitment to placing customers at the heart of all its innovations and services. It is worth noting that COPC Inc. is one of the leading global organizations specializing in setting quality standards for customer service operations, evaluating companies' performance against these standards, and awarding COPC certification accordingly. To learn more, please visit our website: About Orange Jordan Orange Jordan, with over 1800 employees across nearly 300 shops and locations throughout Jordan, strives to provide the best customer experience through an integrated set of digital solutions including fixed lines, mobile lines, internet, data, and Smart Life Solutions to around 4.6 million customers in Jordan. Orange Jordan is a subsidiary of Orange Global Group, which is present in 26 countries worldwide. In line with the Group's strategy 'Lead the Future' and through its positioning as a true responsible digital leader, Orange Jordan supports the national digital transformation vision. Orange Jordan prioritizes community service, and in this context, it implements a comprehensive CSR strategy that revolves around 4 pillars including digital education, digital inclusion, entrepreneurship, climate, and environment. In addition to serving individual customers, Orange Jordan offers tailored solutions for businesses through its sub-brand, (Orange Business). To learn more, please visit our website: About Orange Orange is one of the world's leading telecommunications operators with revenues of 40.3 billion euros in 2024 and 127,000 employees worldwide at 31 December 2024, including 71,000 employees in France. The Group has a total customer base of 291 million customers worldwide at 31 December 2024, including 253 million mobile customers and 22 million fixed broadband customers. These figures account for the deconsolidation of certain activities in Spain following the creation of MASORANGE. The Group is present in 26 countries (including non-consolidated countries). Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan "Lead the Future", built on a new business model and guided by responsibility and efficiency. "Lead the Future" capitalizes on network excellence to reinforce Orange's leadership in service quality.
Al Bawaba
2 days ago
- Business
- Al Bawaba
Orange Jordan Continues Its Global Leadership in Customer Service with COPC Certification Renewal for the Sixth Consecutive Year
Orange Jordan has once again renewed its COPC certification for 2025, celebrating six consecutive years of excellence. This prestigious global recognition reaffirms the company's unwavering dedication to delivering world-class customer experience and further solidifies its position among the top customer service leaders COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This milestone underscores Orange Jordan's ongoing efforts to maintain and enhance service quality, ensuring a seamless and exceptional experience for customers across all this occasion, Orange Jordan CEO, Eng. Philippe Mansour expressed his pride in renewing the COPC certification for the sixth consecutive year, reaffirming the company's unwavering commitment to delivering exceptional customer experiences that meet the highest global standards. He noted that customer satisfaction lies at the heart of Orange Jordan's success and is a key driver of its strategy to lead the future. COPC – the world's most rigorous performance standard for customer experience operations – sets a global benchmark for quality, efficiency, and customer satisfaction. Achieving this certification year after year reflects Orange Jordan's dedication to excellence and continuous improvement. This milestone, he added, motivates the company to continue investing in its people, technologies, and services to provide seamless, reliable, and top-quality Jordan continues to lead as a responsible digital pioneer by applying best practices in customer care, further strengthening its position and reaffirming its commitment to placing customers at the heart of all its innovations and services. It is worth noting that COPC Inc. is one of the leading global organizations specializing in setting quality standards for customer service operations, evaluating companies' performance against these standards, and awarding COPC certification accordingly. © 2000 - 2025 Al Bawaba ( Signal PressWire is the world's largest independent Middle East PR distribution service.
Broadcast Pro
3 days ago
- Business
- Broadcast Pro
Orange Jordan signs deal with StarLink to boost digital transformation
This strategic partnership reflects Orange Jordans commitment to providing integrated and advanced ICT solutions that support the growth of the business sector in the Kingdom. Orange Jordan has taken a significant step in reinforcing its leadership in Jordans ICT sector by entering a strategic partnership with StarLink, a regional IT solutions distributor based in Dubai and part of the Infinigate group. The collaboration aims to enhance Orange Jordans ICT offerings, enabling the delivery of secure, advanced digital solutions to support businesses across the Kingdom in their digital transformation journeys. The agreement was formalised in the presence of Orange Jordan CEO Eng. Philippe Mansour, StarLink CEO Nidal Othman, and senior representatives from both companies. This partnership aligns with Jordans national digital economy strategy and is part of Orange Jordans broader commitment to offering a comprehensive ecosystem of cutting-edge services, including cloud computing, cybersecurity and advanced data centre capabilities, in collaboration with top global technology providers. Eng. Philippe Mansour said that Orange Jordan is proud to expand its partnerships with leading technology players in the region, such as StarLink. This strengthens our ability to provide integrated and advanced solutions that support the digital transformation of the business sector in Jordan. This partnership represents a strategic step towards empowering our customers to adopt the latest technologies with confidence and security, contributing to their business growth and enhancing their competitiveness. Nidal Othman added: 'We are excited to work with Orange Jordan to help accelerate the adoption of advanced technologies in the Jordanian market. Together, we aim to support organizations in navigating the digital landscape with confidence and resilience.'
Al Bawaba
5 days ago
- Business
- Al Bawaba
Strategic partnership agreement between Orange Jordan and StarLink, the leader in digital transformation, to provide the latest technology solutions for businesses
In a significant step that reaffirms its market leadership in Jordan and strengthens its commitment to driving digital transformation in line with the national digital economy strategy, Orange Jordan announced the signing of a new strategic partnership agreement with StarLink, the leading regional IT solutions distributor based in Dubai, and part of the Infinigate group. This partnership aims to expand Orange Jordan's ICT portfolio and provide the business sector with advanced, secure solutions that meet the demands of the digital agreement was signed in the presence of Orange Jordan CEO Eng. Philippe Mansour, StarLink CEO Mr. Nidal Othman, and representatives from both partnership embodies Orange Jordan's strong commitment and continuous efforts to develop and enhance its technical capabilities by offering an integrated ecosystem of advanced solutions that support enterprises throughout their comprehensive digital transformation journey. Through cutting-edge cybersecurity services, cloud computing, and advanced data centers, in collaboration with leading global technology providers, Orange Jordan delivers the best technical solutions that meet customers' aspirations and keep pace with the demands of the digital Jordan CEO, Eng. Philippe Mansour, emphasized that Orange Jordan is proud to expand its partnerships with leading technology players in the region, such as StarLink. This strengthens our ability to provide integrated and advanced solutions that support the digital transformation of the business sector in Jordan. This partnership represents a strategic step towards empowering our customers to adopt the latest technologies with confidence and security, contributing to their business growth and enhancing their his part, StarLink CEO Mr. Nidal Othman, also emphasized the significance of the partnership, stating: 'We are excited to work with Orange Jordan to help accelerate the adoption of advanced technologies in the Jordanian market. Together, we aim to support organizations in navigating the digital landscape with confidence and resilience.' This strategic partnership reflects Orange Jordan's commitment to providing integrated and advanced ICT solutions that support the growth of the business sector in the Kingdom. It also reinforces the company's position as a True Responsible Digital Leader, driving innovation and digital transformation.
Jordan News
6 days ago
- Business
- Jordan News
Orange Jordan and StarLink sign an agreement to provide the latest technology solutions for businesses - Jordan News
Strategic partnership agreement between Orange Jordan and StarLink, the leader in digital transformation, to provide the latest technology solutions for businesses. In a significant step that reaffirms its market leadership in Jordan and strengthens its commitment to driving digital transformation in line with the national digital economy strategy, Orange Jordan announced the signing of a new strategic partnership agreement with StarLink, the leading regional IT solutions distributor based in Dubai, and part of the Infinigate group. This partnership aims to expand Orange Jordan's ICT portfolio and provide the business sector with advanced, secure solutions that meet the demands of the digital era. اضافة اعلان The agreement was signed in the presence of Orange Jordan CEO Eng. Philippe Mansour, StarLink CEO Mr. Nidal Othman, and representatives from both companies. This partnership embodies Orange Jordan's strong commitment and continuous efforts to develop and enhance its technical capabilities by offering an integrated ecosystem of advanced solutions that support enterprises throughout their comprehensive digital transformation journey. Through cutting-edge cybersecurity services, cloud computing, and advanced data centers, in collaboration with leading global technology providers, Orange Jordan delivers the best technical solutions that meet customers' aspirations and keep pace with the demands of the digital era. Orange Jordan CEO, Eng. Philippe Mansour, emphasized that Orange Jordan is proud to expand its partnerships with leading technology players in the region, such as StarLink. This strengthens our ability to provide integrated and advanced solutions that support the digital transformation of the business sector in Jordan. This partnership represents a strategic step towards empowering our customers to adopt the latest technologies with confidence and security, contributing to their business growth and enhancing their competitiveness. For his part, StarLink CEO Mr. Nidal Othman, also emphasized the significance of the partnership, stating: 'We are excited to work with Orange Jordan to help accelerate the adoption of advanced technologies in the Jordanian market. Together, we aim to support organizations in navigating the digital landscape with confidence and resilience.' This strategic partnership reflects Orange Jordan's commitment to providing integrated and advanced ICT solutions that support the growth of the business sector in the Kingdom. It also reinforces the company's position as a True Responsible Digital Leader, driving innovation and digital transformation. To learn more, please visit our website:
