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Irish Daily Mirror
31-07-2025
- Entertainment
- Irish Daily Mirror
Galway Races; Follow the Pied Piper in the First
Gordon Elliott's Pied Piper can register a fourth consecutive win by taking the first, a maiden hurdle, at Galway (2.10) today. The Cullentra-based seven-year-old smashed it last time out, even if it was only a field of three at Roscommon, winning by 27 lengths. The negative may be that Pied Piper is giving weight away to all the others here but as a winner of four hurdle races and three chases previously, don't doubt he is a competitor. The song The Pied Piper is a proven stayer too albeit the singer Crispian St Peters (born Robin Smith) wasn't the most reliable - in fact, he was an insufferable, pretentious git. An instantly recognisable plaintive tune, The Pied Piper landed in the summer of 1966 and was a top five hit in the UK and US: "Hey, come on babe, Follow me, I'm the Pied Piper, "Follow me, I'm the Pied Piper, And I'll show you where it's at." The problem was that while the song was easy-listening on every radio station almost all of the time… It was the singer who wouldn't shut up, insufferable doesn't do justice to him. Among other things, he was claiming to be a better song-writer than the Beatles (he didn't even write The Pied Piper!). He claimed his stage show made Elvis Presley look like the Statue of Liberty, that he was more exciting than Tom Jones and on and on and on. Our Pied Paper with Jack Kennedy on board, even if there is the daunting idea there are four Willie Mullins runners in this 11 strong field, can hit all the right notes at circa 4/1. Get the latest sports headlines straight to your inbox by signing up for free email alerts.
The Irish Sun
30-07-2025
- Sport
- The Irish Sun
Galway Festival day four: Betting tips, odds, and race rundown
THE STANDARD has been set after the drama of yesterday's Galway Plate. If we get a finish as good as we got in Wednesday's showpiece, we are in for a race for the ages in the Galway Hurdle. Away from the Galway Hurdle, we kick off day four of the Galway Festival with a fascinating Grade 3 novice chase, which will have the hardest of national hunt fans counting down the days to the start of the jumps season. 🏇 Quick Galway Festival day four tips Win singles and each way bets with odds from the 2:10 Grade 3 Guinness Open Gate Brewery Novice Chase: Pied Piper 2:45 Rockshore Refreshingly Irish Handicap: Earls 3:20 Listed Arthur Guinness Irish EBF Corrib Fillies Stakes: Fiery Lucy 3:55 Guinness Irish EBF Nursery Handicap: Invincible Will 4:30 Grade 3 Guinness Galway Hurdle: Ndaawi 8/1 with bet365 (e/w) 5:05 Guinness Novice Hurdle: Cameletta Vega 5:40 Guinness 0.0 Handicap: Glenroyal 6:10 Guinness Time INH Flat Race: Wartime Leader 2:10 Grade 3 Guinness Open Gate Brewery Novice Chase (4yo+) - 2m2f A cracking opening to Galway Hurdle Day, and Gale Mahler is a good starting point. She was an impressive winner of a listed hurdle at this meeting last season, and has shown her versatility when getting off the mark over fences on her second attempt. She was unlucky not to follow that up next time in a limited handicap when making a shuttering mistake at the third last when shaping like the winner. Somehow, she managed to gather herself and keep going to take second place, beaten just over one length. She may lack the class of one or two of theirs, but given her impressive win here last season, she has to be respected. Special Cadeau got the better of Westport Cove in a beginners chase at Thurles last season, and the Henry de Bromhead runner comes here on the back of a solid run behind Nurburgring at Killarney, whereas Westport Cove comes on the back of a win at the sixth time of asking. Runcok will ensure this is run at a fast pace, but given his keenness, the hill may find him out in the closing stages. That leads me onto the class angle of the race, and the former two-time Grade 2 winning hurdler PIED PIPPER . Having spent a period in the duldroums over hurdles, a switch to chasing has brought this talented gelding back to life. He comes here unbeaten in three starts over fences, winning by a combined 70 lengths. This will be his biggest test to date over fences, but given his back class, he may have enough in reserve to give weight away to all his rivals here over a trip he is comfortable with. 2024 Winner: Ashdale Bob J : Jack Kennedy T : Jessica Harrington Odds : 13/8Fav Our Pick: PIED PIPPER Trainer: Gordon Elliott Jockey: Jack Kennedy Form: F51-11 Age: 7 Weight: 11st 8lb ➡️ 2:45 Rockshore Refreshing Irish Handicap (4yo+) - 1m½f This is a tricky contest for all punters to try to solve. The hat trick seeking Bravo Zulu is still well in on his all-weather mark, and comes here in the form of his life. His two turf wins came on good to firm ground, and any ease in the ground would be worrying for the UK challenger. Genuine Article has been a beaten favourite on his last two starts, but there is a suspicion that one mile may be the ideal trip for him now, given the way he is finishing over seven furlongs. He has a clear chance, as does top-weight Pink Oxalis, but the draw could have been kinder. However, a chance is taken with EARLS . This eight-year-old gelding has been a prolific winner over the years, and he hinted that a return to form is just around the corner when a staying on fifth at Gowran. He has run well on this track before, and now back on a mark that he is more than capable of winning off, he is a strong each-way player in a wide-open field. 2024 Winner: Grey Leader J : Gary Carroll T : Joseph Murphy Odds : 10/1 Our pick: EARLS Trainer: Gavin Cromwell Jockey: Robert Whearty (3lb) Form: 50-065 Age: 8 Weight: 9st 6lb ➡️ 3:20 Listed Arthur Guinness Irish EBF Corrib Fillies Stakes (3yo+) - 7f The UK raider Glamis Road will be popular with Jack Kearney taking the ride. He will appreciate every drop of rain that would come, and drawn in 2, he is positioned to attack from the get-go. However, the consistent FIERY LUCY looks to have been found a good opportunity to get off the mark this season. She comes here on the back of a narrow defeat to the then odds-on Red Letter at Killarney at this level, where both pulled clear of the third-place finisher. She isn't one that finds a great deal off the bridle, but she is drawn to get dropped in, and with plenty of pace on, she should be getting a nice toe into the race to set it up for her to pounce late. Fingerpaint got off the mark at the first time of asking at the Curragh when beating Collecting Coin. Given that she has not been seen since, it suggests that this race was the plan for a legendary Galway Festival trainer, and she is feared. 2024 Winner: Raknah J: Gary Carroll T: Jessica Harrington Odds: 16/1 Our pick: FIERY LUCY Trainer: Gavin Cromwell Jockey: Robert Whearty Form: 4-2342 Age: 3 Weight: 9st 3lb ➡️ 3:55 Guinness Irish EBF Nursery Handicap (2yo) - 7f Gavoo (3rd) was just behind Which Wolf Wins (2nd) when they met at the Curragh, and even though Which Wolf Win got first run when Gavoo seemed to somehow get boxed inside the final two furlong, he didn't really gain much ground when he got out, but the step up in distant looks sure to suit. The top weight appears to pose a significant danger to everyone, but a chance is taken that INVINCIBLE WILL . He makes his nursery debut off what looks like a fair mark when you consider how well he ran in a stacked maiden on debut. He was sixth beaten nine lengths on the day behind Gstaad, True Love and Havana Anna. The top two have gone on to win at Group 2 level at Royal Ascot, and the third, Havana Anna, bolted up at listed level. The selection was a no-show over one mile at Bellewstown on his next start, but he has since sent out a warning shot at Down Royal when taking a third-place finish. With the expected improvement on nursery debut, he could prove the one to beat. 2024 Winner: No corresponding race Our pick: INVINCIBLE WILL Trainer: Gavin Cromwell Jockey: Robert Whearty (3lb) Form: 603 Age: 2 Weight: 9st 5lb ➡️ 4:30 Grade 3 Guinness Galway Hurdle (4yo+) -2m Put your hands together, supporters will be hoping to do just that as the Cheltenham Festival winner goes in search of becoming the third four-year-old in three years to win the Galway Hurdle. He had a prep for this with an eleven-length sixth to Jesse Evans in the Grade 3 Grimes Hurdle, and that will leave him spot on for this, but he does need to find a bit here to take home the prize. Enniskerry is given respect on the back of a good comeback run and looks sure to come on fitness-wise for that outing. The UK raider Dysart Enos has been bitterly disappointing when taking in open company on the back of an unbeaten season over hurdles as a novice. Should she suddenly bounce back for Fergal O'Brien, the she has a squeak. The Willie Mullins-trained Tounsivator gets the assistance of Harry Cobden, and it would not be a surprise to see him outrun his odds. Gordon Elliott runs four here, and his best chance looks to be in the hands of NDAAWI , who was second in this last season off an eleven-pound lower mark, but the son of Cracksman has improved since. He was last seen splitting three-time Grade 1 Juvenile Hurdle winner Kargese and Absurde. That form alone gives him a massive chance off a five-pound higher mark, and it's hard to see him not going close to going one place better than last season. 2024 Winner: Nurburgring J: J J Slevin T: Joseph O'Brien – Odds: 13/2 Our pick: NDAAWI Trainer: Gordon Elliott Jockey: Jack Kennedy Form: 36/22- Age: 5 Weight: 11st 7lb ➡️ 5:05 Guinness Novice Hurdle (4yo+) - 2m4½f Cinammon Roll has been in flying from racking up a hat trick of wins this summer (one bumper and two hurdles). She is progressive and is entitled to a huge amount of respect. However, she and many of her rivals may find it hard to give CAMELETTA VEGA weight here. The daughter of Quevega made an impressive start to her hurdling career when comfortably beating the now four-time winner, and listed third place Emily Love. She defied a market drift on the day to win, suggesting that she was only ready for the run, and she is sure to come on for that experience. Barring accidents, she will prove hard to beat. 2024 Winner: Donnie Devito J: T P Harney T: Ross O'Sullivan Odds: 11/1 Our pick: CAMELETTA VEGA Trainer: Willie Mullins Jockey: Paul Townend Form: 1748-1 Age: 6 Weight: 10st 11lb ➡️ 5:40 Guinness 0.0 Handicap (3yo+) - 1m4f Another tight handicap to solve and a fancied winner of this race has been few and far between, with one favourite in the last ten years winning. The SPs of the previous four winners alone have been 25/1, 40/1, 11/1, and 25/1, so tread carefully here. Astelia has been running well over hurdles for Peter Fahey this season, and should the daughter of See The Stars transfer his improved form over hurdles back to the flat, she can play a role on her handicap debut. The one who could be well above his flat mark is listed novice hurdle winner ZARIYGANN . He was an easy winner of a listed novice hurdle last season for Micj=k Halford, and was then sent off the 5/4 favourite for the Fishery Lane Novice Hurdle, where he ran no sort of race and was a tailed off last of four. Since then, he has switched yards to Martin Brassil and was running a fine race on his seasonal return at 80/1 in the Grade 3 Grimes Hurdle, only to fall at the seventh. Provided that hasn't left a negative mark on him, he looks well capable of going close off a mark of 68 over a trip that is sure to suit. Others to note in a wide-open contest are Narlita and Enziya. 2024 Winner: Hidden Land J: Luke McAteer T: Andrew Kinirons Odds: 25/1 Our pick: ZARIYGANN Trainer: Martin Brassil Jockey: Keithen Kennedy (5lb) Form: 8/307- Age: 5 Weight: 9st 12lb ➡️ 6:10 Guinness Time INH Flat Race (5yo+) - 2m2f Not many count here, with only a handful of realistic winners lining up. Garahon, who was once sent off as favourite for the Land Rover Bumper, looks the clear pick of the two Emmet Mullins runners. He made a welcome return to the track behind the two-time bumper winner Stede Bonnet, and with improvement to come, he has every right to go close. Frankie John ran well in decent bumpers, and he could go missed in the betting but run a huge race. However, this could be best left to WARTIME LEADER . The former Pat Doyle-trained son of Churchill was last seen finishing second to Shuttle Diplomacy, who has gone on to win a listed bumper and finish third in the Champion Bumper at the Cheltenham Festival. Colcannon, who was behind the selection at Naas, has gone on to win a Grade 2 bumper at the Dublin Racing Festival and chased home Champion Bumper winner Bambino Fever at the Punchestown Festival. His form is there for all to see, and if he can run to anywhere like he did on debut on his first start for Willie Mullins, it's hard to see Wartime Leader being beaten. 2024 Winner: Brave Crogha J: Miss A B O'Connor T: Ian Madden Odds: 200/1 Our pick: WARTIME LEADER Trainer: Willie Mullins Jockey: Patrick Mullins Form: 2/ Age: 5 Weight: 12st 0lb ➡️ 🕔 Galway Festival day four schedule TIME RACE DISTANCE 2:10 Grade 3 Guinness Open Gate Brewery Novice Chase 2m2f 2:45 Rockshore Refreshingly Irish Handicap 1m½f 3:20 Listed Arthur Guinness Irish EBF Corrib Fillies Stakes 2m½f 3:55 Guinness Irish EBF Nursery Handicap 7f 4:30 Grade 3 Guinness Galway Hurdle 2m 5:05 Guinness Novice Hurdle 2m4½f 5:40 Guinness 0.0 Handicap 1m4f 6:10 Guinness Time INH Flat Race 2m2f 📺 How to watch day four of the Galway Festival Location: Ballybrit, Galway, Ireland Date/Time: Thursday, 31st July, 2025. First Race 2:10 TV/Streaming: RTE & Racing TV About the author Craig Mahood Craig Mahood is an expert in sports betting and online casinos and has worked with the company since 2020. He joined the Betting & Gaming team at The Sun in June 2022 and works closely with the leading bookmakers and online gaming companies to provide content on all areas of sports betting and gaming. He previously worked as a Digital Sports Reporter at the Scottish Sun, covering Scottish football with particular focus on Celtic and Rangers, As well as football, he has covered horse racing, boxing, darts, the Olympics and tennis for the Sun. Responsible gambling A responsible gambler is someone who: Establishes time and monetary limits before playing Only gambles with money they can afford to lose Never chase their losses Doesn't gamble if they're upset, angry, or depressed Problem gambling – Gamble Aware – Help with gambling addiction If you have a problem with gambling, or you know someone who does, help is out there. Extern Problem Gambling is the leading provider of information, treatment, advice, and support for anyone affected by gambling harms across Ireland. Most read in Betting
Daily Mirror
16-07-2025
- Daily Mirror
Twins who have visited 70 cities in Europe list six places that are 'hidden gems'
The Travel Twins have visited many European cities and have named six of their favourites that are not as popular as others – but are still well worth visiting Many Brits are no strangers to a European jaunt, whether they're chasing the sun or immersing themselves in rich history, stunning architecture and diverse cultures. While Paris, Madrid and Barcelona are often on the itinerary, there are plenty of lesser-known treasures waiting to be discovered. Two globetrotting TikTokers have unveiled their top picks for Europe's best kept secrets, having explored 70 cities across the continent. After immersing themselves in plenty of different locations, they listed six gems they'd recommend to others. These destinations may not draw the same crowds as their more famous counterparts, but they promise an equally enriching experience without the tourist throngs. In a video, which has amassed nearly half a million views, they said that Stavanger in Norway was their ultimate recommendation. Situated on the southwestern coast of Norway, a roughly seven-hour drive from the capital, Oslo, is the city of Stavanger. This gem may not be familiar to many Brits, but it boasts an array of attractions including its picturesque old town and stunning hiking trails that offer breathtaking views of the Norwegian landscape. Historical sites abound in the city, with highlights including Stavanger Cathedral, the Norwegian Petroleum Museum, and numerous Bronze Age Rock Carvings. The TikTok users also spotlight Hameln, Germany as an under-appreciated European destination. Nestled near the larger city of Hanover, Hameln is famed as the mythical home of the Pied Piper. The duo's recommendations continue with Bern, Switzerland's capital. This destination is ideal as a city break for history buffs and architecture enthusiasts, boasting landmarks such as the Cathedral of Bern, Marktgasse, and Barenplatz. Alternatively, they recommend Riga in Latvia or Poznan in Poland. Both are great for anyone with a passion for history and culture. Seville in Spain was the final location to make the list. It offers a wealth of cultural experiences and is also a fantastic choice for a sun-soaked getaway. While it may not be beachside, the city is dotted with hotels and resorts featuring pools, alongside a plethora of restaurants serving up traditional local cuisine.
Business Wire
07-07-2025
- Automotive
- Business Wire
Group 1 Tops Pied Piper's 2025 Service Appointment Rankings; Industrywide A.I. Often Beats Human Staff
MONTEREY, Calif.--(BUSINESS WIRE)--Group 1 Automotive dealerships ranked highest in Pied Piper's 2025 PSI ® Service Telephone Effectiveness ® (STE ®) Auto Dealer Group Study, which measured efficiency and quality when attempting to schedule service appointments by telephone. Following Group 1 Automotive were Napleton Automotive Group, Berkshire Hathaway Automotive, and Ed Morse Automotive Group. 'A.I. now often outperforms human staff on service calls, but handoffs to people frequently fall apart; Dealers must use A.I. as a tool—not a crutch—and stay committed to staffing and smooth transitions." Share Pied Piper submitted service calls to 2,105 dealerships representing 26 of the largest U.S. auto dealer groups, as well as to 200 independent service centers. Each location received an STE score ranging from 0-100 based on their performance in over 30 differently weighted measurements tied to best practices most likely to drive service revenue and customer loyalty. Each dealer group's average STE Score is a combined average of their individual dealership performances. Industrywide - Telephone Service Behaviors Improve Industrywide average service telephone performance continues to steadily improve, with a 2025 average STE score of 64, up four points since last year and six points since 2023. The improvement in average STE score was in large part due to a reduced rate of negative behaviors compared to the previous year. Less Time Spent on Hold – Service customers were placed on hold for more than two minutes only 2% of the time on average in 2025 compared to 13% of the time last year. Fewer 'Mission Failure' – The share of service customers who hung up without having been offered an appointment dropped to 9% this year, down from 13% last year. Group 1 Automotive Leads the Pack – Group 1 dealerships improved their average STE score by 12 points over the past year, achieving a record average STE score of 76. More Service Appointments Scheduled – Only 4% of Group 1 service callers weren't offered an appointment—down from 10% last year and less than half this year's dealer group average. Less Downtime on the Phone – The average Group 1 caller reached a service associate in 51 seconds—8 seconds faster than Group 1's performance last year, and 9 seconds quicker than this year's dealer group average. Group 1 callers were also half as likely to be placed on hold compared to the industry and 9% less likely to experience hold times exceeding two minutes. Rise of A.I. in Service Calls Use of artificial intelligence to interact with service customer calls continues to grow, and for the study Pied Piper collected data comparing the experience of service phone customers who interacted with A.I. vs those who interacted with a human. Today's A.I. Can Handle Most Service Calls – For dealerships using A.I. to answer service calls, those calls were handled successfully by the A.I. 91% of the time, including addressing the customer's request to schedule an appointment, without any reliance on a human service employee. Overall, customers successfully scheduled a service appointment 86% of the time at dealerships that rely on A.I., compared to 90% of the time at dealerships that rely on humans to interact with customers. ' Full Capability' Service A.I. Outperforms Majority of Human Associates – the average STE score when A.I. successfully handled the entire service call was 72, 8 points higher than the 2025 national dealer group average, and nearly as high as the STE average scores of top performing dealer groups. 84% of these successful A.I. interactions achieved STE scores equal to or better than this year's dealer group average STE score. When A.I. Cannot Handle Service Calls, The Transfer Often Fumbles – While some customer requests are very simple, such as oil changes or standard maintenance, other customers call about recalls or a combination of issues, which today usually requires a transfer to a human. A.I. was unable to handle the customer request 9% of the time, and when attempting to transfer to a human associate, those handoffs failed 56% of the time. Typical issues include requiring the customer to call back later, sending to voicemail, endless hold, and call dropped when transferred. Note that the average A.I. transfer occurs 88 seconds into the call, meaning that the failure may leave the customer disgruntled over having wasted their time, compared to the alternative of having to leave a voicemail at the start of a call. When Transferred from A.I. to Human Associate, Average Human STE Performance is Worse – At dealerships using A.I., when the A.I. transfers customers to a human service associate, whether by customer request or reaching the limit of A.I. capability, the average STE score was 50, 14 points lower than the dealer group average and 22 points below the current 'full capability' A.I. average score. At dealerships using A.I., only 28% of transferred customers interacted with service staff whose performance achieved an STE score higher than the average A.I. STE score. 'A.I. now often outperforms human staff on service calls, but handoffs to people frequently fall apart,' said Cameron O'Hagan, Pied Piper's Vice President of Metrics and Analytics. 'Dealers must use A.I. as a tool—not a crutch—and stay committed to staffing and smooth transitions.' Independent Service Centers: Competitive Threat New for 2025, the study also included measurement of independent service center STE performance. The findings show that independent service center performance was mixed, but for some important measurements their performance exceeded the dealer group average. The Independent Service Centers at a Glance – the locations of four different independent service center brands were studied. Average STE scores for each independent were as follows: Midas (65), Firestone (62), Meineke (57), Pep Boys (56), with an overall independent service center industry average STE score of 60, compared to the dealer group average STE score of 64. While 51% of independent service centers outperformed dealers, the independent service centers offered an appointment only 79% of the time on average, compared to 90% of the time on average for the dealer groups. Advantages in some key behaviors – While the average dealer group STE score is higher, independent service centers excel in some individual behaviors: They are twice as likely to offer a cost estimate over the phone and most notably, the average days out until the earliest available appointment hovered around 1 day on average, compared to 4 days out for the dealer groups nationally. 'Failure to schedule an appointment quickly may be all it takes for a dealership's service customer to choose an independent shop,' said O'Hagan. 'Dealerships work hard to avoid losing service customers, and the faster availability and greater price transparency of independents can be a real threat.' 2025 Dealer Group Performance Compared 'Quickly Reach Associate' - How often did customers of the group's dealerships reach a service associate within one minute? More than 80% of the time on average: Zeigler Auto Group, Greenway Automotive, Serra Automotive, Bergstrom Automotive Less than 40% of the time on average: Ken Garff Automotive Group, Ciocca Auto Group, Penske Automotive Group 'Set an Appointment' - How often did the group's dealerships offer an appointment for a specific date and time? More than 95% of the time on average: Napleton Automotive Group, Ed Morse Automotive Group, Group 1 Automotive, Bergstrom Automotive, Morgan Auto Group Less than 80% of the time on average: West Herr Automotive Group, Fox Motors 'Average Days Out' – What was the group's dealerships' average number of days out until the earliest available appointment? Less than 2 days on average: Napleton Automotive Group, Berkshire Hathaway Automotive, Group 1 Automotive, Ourisman Automotive Group, Greenway Automotive More than 7 days on average: West Herr Automotive Group, Fox Motors 'Communication Failure' - How often would calling a group's dealerships for service result in an issue that prevented communication (placed on hold indefinitely, straight to voicemail, stuck in phone tree, etc.)? Less than 3% of the time on average: Ed Morse Automotive Group, Napleton Automotive Group, Zeigler Auto Group, Group 1 Automotive More than 15% of the time on average: Penske Automotive Group, West Herr Automotive Group, Fox Motors Why This Study Matters 'A service customer's initial phone call is a dealership's first step toward building loyalty and generating revenue,' said O'Hagan. 'Yet because these calls often go unnoticed in daily operations, problems are easily overlooked. Increasing visibility leads directly to improvement.' For more than 15 years, Pied Piper has independently published annual industry studies that rank the omnichannel performance of brands and dealer groups. These studies track how industry performance changes over time and let clients understand how their own performance compares. Pied Piper clients order ongoing Prospect Satisfaction Index ® (PSI ®) measurement and reporting – internet, telephone or in-person – for their dealerships, as tools to improve and maintain omnichannel sales and service effectiveness. A.I.-powered insights are delivered directly to clients' phones—providing concise, actionable guidance to boost omnichannel sales and service. About Pied Piper Management Company, LLC Monterey, California - based Pied Piper helps brands and national retailer groups improve the omnichannel sales & service performance of their retailers. Pied Piper's PSI ® process applies data science analytics to determine the omnichannel sales and service best practices most likely to drive unit sales and loyalty. PSI ® then uses a combination of artificial intelligence, machine learning and human actors to measure and report how effectively retail locations follow those best practices. Other recent Pied Piper PSI ® industry studies include: 2025 Internet Lead Effectiveness ® (ILE ®) Auto Industry Study (Subaru was ranked first) 2024 Service Telephone Effectiveness ® (STE ®) Auto Industry Study (Acura was ranked first) 2024 Telephone Lead Effectiveness ™ (TLE ™) Pontoon Boat Industry Study (BRP's Sea-Doo brand ranked first) Learn more, request a presentation of industry study results, or request PSI ® measurement and reporting at This press release is provided for editorial use only, and information contained in this release may not be used for advertising or otherwise promoting brands mentioned in this release without specific, written permission from Pied Piper Management Co., LLC.
Associated Press
03-07-2025
- Business
- Associated Press
A.I. Retail Insights, Spoken and On-demand, From Pied Piper
MONTEREY, Calif.--(BUSINESS WIRE)--Jul 3, 2025-- Pied Piper Management Company, LLC, a leader in data-driven retail performance measurement, today unveiled a transformative innovation: artificial intelligence-powered insights delivered directly to clients' phones—providing concise, actionable guidance to boost omnichannel sales and service. At the heart of this innovation is the Prospect Satisfaction Index ® (PSI ® ), Pied Piper's proven system for evaluating how effectively retailers engage customers and seize sales opportunities. By combining data science, A.I., and human insights, PSI ® pinpoints high-impact behaviors and measures their consistent application. A.I.-Generated 90-Second Audio Summaries Delivered via text message, these concise A.I.-voiced briefings distill critical insights from: Scripted by A.I., each 90-second summary highlights strengths, identifies improvement areas, and offers clear guidance—all accessible on the go. ' Piper Answers™': Instant, A.I.-Driven Q&A With Piper Answers™, clients can instantly query their PSI ® data through an interactive A.I. chat, receiving tailored, actionable advice. Ask about: Answers are immediate, personalized, and designed to drive results. 'Pied Piper has always empowered clients to understand and enhance customer interactions,' said Fran O'Hagan, CEO of Pied Piper. 'Now, our A.I. tools put that power directly in their hands, anytime, anywhere.' Proven Expertise, Cutting-Edge Technology For more than 15 years, Pied Piper has delivered industry-leading performance benchmarking across motor vehicles and other industries. Its Internet Lead Effectiveness ® (ILE ® ) and Service Telephone Effectiveness ® (STE ® ) measurements are trusted by leading brands to improve real-world customer interactions. With these mobile-first A.I. tools, Pied Piper empowers clients to not only measure performance, but to act on it instantly. About Pied Piper Management Company, LLC Based in Monterey, California, Pied Piper blends data science, A.I., and human expertise to deliver actionable insights that elevate omnichannel retail performance. Learn more or apply ongoing PSI ® measurement and reporting to your own business at View source version on CONTACT: Media Contact: Ryan Scott [email protected] (831) 648-1075 KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA INDUSTRY KEYWORD: SOFTWARE OTHER RETAIL ARTIFICIAL INTELLIGENCE DATA MANAGEMENT TECHNOLOGY SUPPLY CHAIN MANAGEMENT APPS/APPLICATIONS RETAIL SOURCE: Pied Piper Management Company, LLC Copyright Business Wire 2025. PUB: 07/03/2025 12:01 AM/DISC: 07/03/2025 12:01 AM
