16-05-2025
Arlington launches new 911 protocols for dispatchers to enhance response efficiency
ARLINGTON, Va. () — Arlington County is taking a new approach to its Emergency Communications Center (ECC) to improve response effectiveness for 911 calls.
The county announced Friday that it will implement the Priority Dispatch System () for all medical emergencies, fires and police calls. This new protocol standardizes call-taking and response that guide dispatchers through every emergency.
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Officials noted that the advanced dispatch system marks a significant step forward to ensure efficiency, high-quality and consistent responses for a variety of calls.
The new enhancements on the PDS include:
Improved Response Efficiency: Emergency responders receive critical information faster and more accurately.
Consistent Call Handling: All callers receive the same high standard of care, regardless of the situation or dispatcher.
Life-Saving Pre-Arrival Instructions: Dispatchers can provide medically approved guidance over the phone before first responders arrive, including CPR, bleeding control, and childbirth support.
Better Resource Management: Calls are prioritized based on severity, helping reduce strain on emergency services and ensuring critical incidents get the fastest response.
'We're proud to join the growing number of agencies nationwide using this gold-standard system,' said Jacob Saur, ECC Administrator. 'An important thing for residents to remember is that as soon as the dispatcher has identified the location and main issue—what we call the Chief Complaint—help is being dispatched right away. Help is already on the way, so do not be worried as the dispatcher may continue with further questioning.'
The county said 911 dispatchers have completed extensive training and are ready to handle over 80,000 calls that come in each year.
The ECC will launch the new protocols for medical and fire calls this month. The new protocols for police calls will begin in July.
With the new system in place, all callers are encouraged to remain calm and listen carefully when calling 911.
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