Latest news with #ProviderLens™
Yahoo
19-05-2025
- Business
- Yahoo
ISG to Publish Report on Supply Chain Service Providers
Upcoming ISG Provider Lens™ report will evaluate providers preparing supply chains for emerging enterprise needs with AI, other technologies STAMFORD, Conn., May 19, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. "The supply chains of the future will need to adapt to constant change," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient." ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Laura Hupprich, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
19-05-2025
- Business
- Business Wire
ISG to Publish Report on Supply Chain Service Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The supply chains of the future will need to adapt to constant change. To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient. Share The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. 'The supply chains of the future will need to adapt to constant change,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.' ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Cision Canada
01-05-2025
- Business
- Cision Canada
DXC Ranked as Leader in ISG Provider Lens™ Quadrant Report 2025 for Mainframes
ASHBURN, Va., May 1, 2025 /CNW/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced ISG, a leading global technology research and advisory firm, recognized DXC as a leader in its annual Provider Lens™ study for Mainframes – Services and Solutions. DXC was recognized as a leader in all categories within Europe and the United States, specifically: Mainframe Optimization Services – DXC provides deep mainframe expertise and support across the entire mainframe stack, from facilities to sophisticated application performance management. Mainframe as a Service – DXC helps boost agility and efficiency by migrating legacy systems to its data centers—eliminating upfront hardware investments and reducing maintenance costs. "DXC Technology blends decades of expertise with AI-driven solutions to enable flexible partial migrations and scalable mainframe optimization worldwide. With a vendor agnostic approach and global delivery capabilities, DXC Technology provides scalable MFaaS solutions that integrate hybrid cloud systems, optimize costs and support seamless modernization." Oliver Nickels, ISG principal analyst and executive advisor. ISG's Provider Lens™ study evaluates service providers and software vendors that support the modernization of mainframe systems, software environments, and business applications. In its report, ISG highlighted DXC's strengths in driving business outcomes, integrating GenAI capabilities to accelerate optimization and modernization, leveraging DXC's robust partner ecosystem and deep industry and mainframe expertise and full-scope modernization. "DXC's recognition by ISG highlights our leadership in transforming and modernizing mainframe systems into agile, future-ready systems that help clients tap into AI-powered innovation," said Chris Drumgoole, President, Global Infrastructure Services at DXC. "It reflects the strength of our 1,800+ mainframe experts across more than 70 countries and our commitment to investing in our Mainframe Center of Excellence, training new talent, and expanding strategic partnerships. We are proud to help enterprises modernize and protect their mission-critical infrastructure and grateful to ISG for their continued partnership and recognition." DXC Managed Mainframe Services help clients optimize mainframe infrastructure to maximize uptime, security, and performance. Managing over 1.1 million managed mainframe MIPs, executing 10 million automation and AI transactions daily, and completing 47,000 workload migrations to the cloud annually, DXC is a trusted partner delivering industry-leading infrastructure and cloud services. The full 2025 Mainframes – Services and Solutions ISG Provider Lens Study can be viewed here. For more information on DXC's mainframe offerings, please visit About DXC Technology DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at About ISG
Yahoo
24-04-2025
- Business
- Yahoo
Cloud Adoption Accelerates SAP S/4HANA Demand in Asia Pacific
Companies embark on clean-slate deployments as part of digital transformations for efficiency, competitiveness, ISG Provider Lens™ report says SYDNEY, April 23, 2025--(BUSINESS WIRE)--A growing number of enterprises in Asia Pacific are adopting SAP S/4HANA, especially in greenfield implementations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific finds that the region is becoming a growth market for SAP, with many companies implementing S/4HANA as part of larger digital transformations. Research by ISG has found that global enterprise S/4HANA adoption has been relatively cautious and slow. Most of the growth in Asia represents greenfield projects, in which organizations build completely new SAP implementations on S/4HANA. This is especially true in the Association of Southeast Asian Nations (ASEAN) region, ISG says. "SAP is at the forefront of digital transformation in Asia Pacific," said Michael Gale, partner, ISG. "Major enterprises across the region are embracing S/4HANA as they move to the cloud to increase operational efficiency and maintain competitive advantage." Cloud use is gaining momentum in Asia Pacific as companies seek more flexible, scalable infrastructure to respond to market changes, the report says. Most prefer private clouds, except in Australia and New Zealand, where public cloud adoption is slightly more prevalent, the report says. This trend has created many opportunities for greenfield SAP implementations, which allow companies to begin with a clean slate as they deploy S/4HANA. Companies in Asia Pacific are focusing on transforming systems from the ground up to meet modern business requirements and integrate advanced technologies, ISG says. Manufacturing still dominates the SAP landscape in the region, but there are signs of strong growth in other sectors, including healthcare, pharmaceuticals, consumer goods, retail and energy. Many Asia Pacific enterprises are carrying out deployments through the RISE with SAP and GROW with SAP programs, the report says. These allow organizations to tailor their cloud strategies while benefiting from scalability, cost optimization and innovation. Demand for managed cloud services for SAP ERP is also rising as companies seek to optimize cloud operations while staying focused on business goals. Many enterprises in the region are embracing SAP Application Management Services (AMS), especially for AIOps systems that can resolve issues without human intervention, ISG says. Midsize enterprises in the region are adopting SAP solutions that include generative AI tools for streamlining processes, automating routine tasks and improving decision-making. "Though Asia Pacific is diverse, SAP adoption is on the upswing in most markets," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Enterprises are engaging service providers that understand their local cultures and regulatory regimes to build SAP environments for sustainable growth." The report also examines other SAP trends in Asia Pacific, including specific adoption patterns in India, ASEAN and other parts of the region. For more insights into the SAP-related challenges of Asia Pacific enterprises, along with ISG's advice for overcoming them, see the ISG Provider Lens™ Focal Points briefing here. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific evaluates the capabilities of 39 providers across four quadrants: SAP S/4HANA System Transformation — Large Accounts, SAP S/4HANA System Transformation — Midmarket, SAP Application Managed Services and Managed Cloud Services for SAP ERP. The report names Accenture, Capgemini, DXC Technology, HCLTech, Infosys, TCS and Wipro as Leaders in three quadrants each. It names IBM and Tech Mahindra as Leaders in two quadrants each. Atos, Birlasoft, Hexaware, Hitachi Digital Services, KaarTech and NTT DATA are named as Leaders in one quadrant each. In addition, Hitachi Digital Services and Tech Mahindra are named as Rising Stars — companies with a "promising portfolio" and "high future potential" by ISG's definition — in one quadrant each. In the area of customer experience, Wipro is named the global ISG CX Star Performer for 2024 among SAP Ecosystem APAC providers. Wipro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978 518 4520isg@
Yahoo
11-04-2025
- Business
- Yahoo
ISG to Evaluate Enterprise Service Management in the U.S. and Worldwide
Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, Conn., April 11, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that support the extension of IT service management (ITSM) practices into all facets of the digital enterprise. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management – Services, covering the U.S. market, and Enterprise Service Management – Software, covering the global market. The reports, scheduled to be released in September, will evaluate service providers that offer functional knowledge, industry process experience, and diverse IT and software support competencies to enterprises, along with industry-aligned intelligent solutions catering to specific sector requirements. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service, to create unified service experiences across organizations. Providers are working to develop AI-driven decision engines that optimize workflows, enhance predictive analytics and streamline service orchestration between the broader business and IT. "In a digital-first era, ESM serves as a command center for data-driven decision-making, bridging enterprise functions and ensuring enterprise resilience," said Heiko Henkes, managing director, ISG Provider Lens Research. "Service providers in this space are redefining user engagement through self-service portals and intuitive architectures, improving user satisfaction and efficiency." ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ESM services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: Consulting and Advisory Services, evaluating providers on their expertise in driving enterprise service strategies, service design and engineering-led innovation across business, corporate and technology portfolios. These providers play critical roles in aligning strategic objectives with modern service management frameworks, ensuring operational excellence. Implementation and Integration Services, assessing providers specializing in seamless enterprise service implementation, system integration, engineering-led innovation and service transition strategies across business, corporate and technology portfolios. Providers must demonstrate excellence in workflow management platforms, ensuring automation-driven process efficiency and integrating internal business systems with external systems to enhance enterprise-wide interoperability. Managed Services for Converged IT and Business Ops, studying providers based on their expertise in enterprise service operations, performance optimization and continual service improvement across IT and business functions. Providers must leverage service automation, implementing AI-driven ITSM and workflow orchestration for enhanced operational efficiency, reliability and proactive monitoring. In addition, ISG has distributed surveys to more than 40 providers of ESM software globally. This report will include the following quadrant: Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These platforms extend traditional ITSM into broader enterprise-wide automation, covering IT, HR, finance, procurement and customer service. ISG analyst Ashwin Gaidhani will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in these digital brochures: Enterprise Service Management – Services and Enterprise Service Management - Software. Companies not listed as ESM software and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@
