Latest news with #PublicComplaintsManagementSystem
Barnama
3 days ago
- Barnama
Fire Dept Receives 42 Integrity-related Complaints As Of May
GENERAL KOTA BHARU, June 5 (Bernama) -- The Malaysian Fire and Rescue Department's Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May. Its director-general Datuk Nor Hisham Mohammad said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three), and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving social media misuse, two cases each of lavish lifestyle, fraud, and loan issues, as well as one case each of vandalism and negligence in duty, with three falling under other categories. 'Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. 'In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions - only 13 cases recorded this year, compared with 55 last year," he said. He said this to reporters, after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts (JKKN) Complex in Tanjung Chat, today, which was also attended by Kelantan JBPM director, Farhan Sufyan Borhan. Commenting further, Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty - a shift from previous years, where drug abuse was the most common offence among officers and personnel. 'We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. 'Of these, 60 per cent were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised,' he said.
The Star
3 days ago
- The Star
Fire dept receives 42 integrity-related complaints as of May
KOTA BHARU: The Malaysian Fire and Rescue Department's (JBPM) Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May 2025. Its director-general, Datuk Nor Hisham Mohammad, said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three) and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving misuse of social media; two cases each of a lavish lifestyle, fraud, and loan issues; as well as one case each of vandalism and negligence in duty, with three falling under other categories. "Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. "In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions with only 13 cases recorded this year, compared with 55 last year," he said. He said this to reporters after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts Complex in Tanjung Chat, on Thursday (June 5). Kelantan JBPM director, Farhan Sufyan Borhan, also attended it. Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty–a shift from previous years, where drug abuse was the most common offence among officers and personnel. "We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. "Of these, 60% were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised," he said. – Bernama
The Sun
3 days ago
- The Sun
Fire Dept receives 42 integrity-related complaints as of May
KOTA BHARU: The Malaysian Fire and Rescue Department's Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May. Its director-general Datuk Nor Hisham Mohammad said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three), and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving social media misuse, two cases each of lavish lifestyle, fraud, and loan issues, as well as one case each of vandalism and negligence in duty, with three falling under other categories. 'Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. 'In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions - only 13 cases recorded this year, compared with 55 last year,' he said. He said this to reporters, after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts (JKKN) Complex in Tanjung Chat, today, which was also attended by Kelantan JBPM director, Farhan Sufyan Borhan. Commenting further, Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty - a shift from previous years, where drug abuse was the most common offence among officers and personnel. 'We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. 'Of these, 60 per cent were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised,' he said.
The Star
01-05-2025
- Politics
- The Star
New platform to reach Kulai council
Mohd Hafiz (sixth from left) at the launch of MPKu's WhatsApp hotline number at Menara MPKu. Kulai Municipal Council (MPKu) has launched a WhatsApp hotline number to make it easier for people to lodge complaints. MPKu president Mohd Hafiz Aliman said he expects the public to make full use of the new hotline number, which is 019-758 2828. 'Prior to this, there were already several ways to lodge complaints with MPKu. 'These include the Public Complaints Management System (Sispaa), which is under the Public Complaints Bureau. 'Besides that, the public can also call the council's regular number, write a letter or go directly to our service counters to lodge a complaint,' he said when met after launching the hotline following the full board meeting at Menara MPKu. He added that MPKu had decided to use the WhatsApp platform to make it easier for residents and business operators to lodge complaints with the council. 'If they have issues that need the council's attention, they can send a message, including photos, through WhatsApp. 'The complaint will be directed to any of the 16 departments under MPKu for immediate action. 'We expect good response. This is good as it will help us improve our service,' he said. Separately, Mohd Hafiz said that the council would also review its by-laws to curb immigrants from carrying out businesses within its jurisdiction. Current by-laws do not allow foreigners from opening any business, he said. 'However, through enforcement action, we found that some of these foreigners married locals. 'This made it easier for them to apply for a licence and open a shop,' he said, adding that there should be no loopholes that certain quarters could abuse. 'As MPKu is part of Greater Johor Baru, which includes other local authorities such as Pasir Gudang City Council (MBPG), Iskandar Puteri City Council (MBIP) and Johor Baru City Council (MBJB), we need to see how the other councils have addressed this matter. 'Some of them have improved their respective by-laws. 'If it has worked in their areas, we will review it and implement it here as well,' said Mohd Hafiz.
