26-05-2025
- Entertainment
- Daily Record
Sky Q users offered free 'gift' after tech issues- check if you're eligible
In an apology for recent issues with the Q Box, Sky is giving away free movies.
Screeds of Sky Q customers have seen tech issues that started earlier this month, as many Q boxes stopped working. Customers complained online of frozen devices and error messages displayed on their TV screens.
Sky quickly fixed the issues after becoming aware of them, but some users faced days of disruption, as their boxes required a full reset. As Q is such a popular set-top box, and so many were left unable to watch TV, the tech issues became a nationwide talking point that angered a lot of users, and many took to social media to air their grievances.
One angered user said on X: @skytv A couple of weeks ago the Sky Q box kept turning itself off after 10 mins. Last week none of the apps load up & now this week I have this [an error message on the screen].
"Don't give me the turn it off/on, unplug the box/refresh the app sh*t. Been done more than once. Get this sorted. It's your end."
Sky has since released a number of updates to apologise and even sent a regretful text to users hit by the glitch, reported The Mirror.
The company has now issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie in another bid to apologise for the disruption.
All you have to do is check your email inbox.
"We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said.
"On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.
"We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.'
Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer.
Grabbing this bonus 'gift' is easy. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top.
It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added.
The only thing to be aware of is that users need to make their gift selection before 31 May.
Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot.
If you're still experiencing disruption to your Sky Q services, you need to try the following steps:
• Switch off your Sky Q box at the mains.
• Wait for 30 seconds.
• Switch it back on to restore services.
• Please also reboot your main Sky Q box if you're having problems with a connected Mini box.
Hopefully, this will fix any remaining issues with your Q box.
Join the Daily Record WhatsApp community!
Get the latest news sent straight to your messages by joining our WhatsApp community today.
You'll receive daily updates on breaking news as well as the top headlines across Scotland.
No one will be able to see who is signed up and no one can send messages except the Daily Record team.
All you have to do is click here if you're on mobile, select 'Join Community' and you're in!
If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'.
We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like.
To leave our community click on the name at the top of your screen and choose 'exit group'.
