Sky Q users offered free 'gift' after tech issues- check if you're eligible
In an apology for recent issues with the Q Box, Sky is giving away free movies.
Screeds of Sky Q customers have seen tech issues that started earlier this month, as many Q boxes stopped working. Customers complained online of frozen devices and error messages displayed on their TV screens.
Sky quickly fixed the issues after becoming aware of them, but some users faced days of disruption, as their boxes required a full reset. As Q is such a popular set-top box, and so many were left unable to watch TV, the tech issues became a nationwide talking point that angered a lot of users, and many took to social media to air their grievances.
One angered user said on X: @skytv A couple of weeks ago the Sky Q box kept turning itself off after 10 mins. Last week none of the apps load up & now this week I have this [an error message on the screen].
"Don't give me the turn it off/on, unplug the box/refresh the app sh*t. Been done more than once. Get this sorted. It's your end."
Sky has since released a number of updates to apologise and even sent a regretful text to users hit by the glitch, reported The Mirror.
The company has now issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie in another bid to apologise for the disruption.
All you have to do is check your email inbox.
"We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said.
"On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.
"We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.'
Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer.
Grabbing this bonus 'gift' is easy. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top.
It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added.
The only thing to be aware of is that users need to make their gift selection before 31 May.
Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot.
If you're still experiencing disruption to your Sky Q services, you need to try the following steps:
• Switch off your Sky Q box at the mains.
• Wait for 30 seconds.
• Switch it back on to restore services.
• Please also reboot your main Sky Q box if you're having problems with a connected Mini box.
Hopefully, this will fix any remaining issues with your Q box.
Join the Daily Record WhatsApp community!
Get the latest news sent straight to your messages by joining our WhatsApp community today.
You'll receive daily updates on breaking news as well as the top headlines across Scotland.
No one will be able to see who is signed up and no one can send messages except the Daily Record team.
All you have to do is click here if you're on mobile, select 'Join Community' and you're in!
If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'.
We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like.
To leave our community click on the name at the top of your screen and choose 'exit group'.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Guardian
an hour ago
- The Guardian
It's showtime in Andalucía! How I found my voice on a musical theatre retreat
'Do you prefer alto or soprano?' asks Steve Moss, poised at his electric piano. My mind goes blank. I'm usually more of a pinot grigio girl, but that's not the answer the former musical director of Les Misérables is looking for. Although I struggle to carry a tune in a bucket, I'm an enthusiastic karaoke singer, a big musical theatre fan and a shameless show-off, so Sing the Greatest Showman, a residential singing retreat in Spain, is right up my street. Founded by Zane Rambaran, a veteran concert promoter with his roots in musical theatre, Sing Eat Retreat offers a choice of breaks here throughout the year (from Sing Les Mis to Sing Mamma Mia), with 30 hours of tuition by West End professionals. (In October, Sing The Sound of Music will be held in Salzburg too, with guests recording tracks in a studio and performing in the actual movie locations. I've already packed my dirndl.) Our base in Spain is Huerta Belinda, a gorgeous Spanish finca close to the surfing mecca of Tarifa, where we'll have five days of one-to-one and small group sessions on vocal technique, acting through song and performance preparation. The villa has eight rooms and some of the 21-strong group (mostly women in their 40s and 50s – and 60-something Ray, the only man) stays in Mesón de Sancho, a charming hotel nearby, but all of us eat together. I'm no stranger to pushing the boundaries of my comfort zone, but staring at a musical score – all impenetrable squiggles to me – under the expectant gaze of a West End director, I think I've pushed it too far this time. As Steve, who has been musical director of Mary Poppins as well as Les Mis, takes us through the song This Is Me!, breaking it down into easy chunks, I struggle to follow the music and can't decide which octave to sing in. I end up squalling up and down the bars like an angry seagull. I ask Steve if I'm a lost cause. 'I don't necessarily think that everyone can carry a tune, but I think everyone can improve,' he says, kindly. 'People always leave the retreats a better musician in some way, whether it's an improved singing voice or just learning to stand still when they're performing.' Well, I can definitely stand still. All retreats induce a naturally bonding environment, but there's something rather special about singing together. Much of our group has choir or am-dram experience, while others – like me – are complete beginners, and about half have come alone. Prior to arrival, guests fill out a questionnaire about their singing ability, what they want to achieve, and a clip of them singing Happy Birthday so tutors can assess abilities and arrange groups, but all levels are welcome. Our group includes guests from Switzerland and Spain; sisters Trish and Janet from Ireland, who sing in a choir; Emma, a teacher from Cambridge who runs musical theatre groups; and Miracle, a self-proclaimed 'nomad' who is on her fifth retreat here. One thing we all have in common is our love of musicals. Days start with breakfast in the villa, followed by a group warm up before we splinter off for workshops. The week is run along the same lines as preparation for a West End show, with vocal coaches, musical directors and choreographers. 'In the first week of a new show we do vocal calls,' says Steve. 'We start with note bashing, recording it on our phones and making notes on the music, then the cast can go off and practise. By the Friday we do a sing through of the show, have a sit through with the orchestra, then the directors and choreographers start working their magic.' Performance practice is led by Maria Graciano, who appeared in Miss Saigon and Wicked! and was the resident choreographer for Moulin Rouge! The Musical. Vocal coach Zev Chaplain teaches us about the physiology of singing and importance of warming up our vocal cords with lip trills, owl hoots, and ho, ho, ho's in the style of the Jolly Green Giant. One of the (many) highlights is a three-hour masterclass with Luke Bayer – who starred in Everybody's Talking About Jamie and Rent in the West End – giving us priceless advice and feedback on our performances. Over the week, singers are picked out for solos – not me – and all of us can have a one-to-one session with a tutor. There are plenty of breaks – it's a holiday after all – and this is where friendships blossom, with the contagious sounds of singing around the villa as people practise their scales. Any free time is spent by the pool, sunbathing in the gardens and soaking up the glorious views across the Strait of Gibraltar. There's little opportunity to venture farther afield, but most guests arrive a day or two early to explore the beaches and sand dunes of Tarifa. If you ask Zane, he may take you along when he walks Charlie, his dog. Sign up to The Traveller Get travel inspiration, featured trips and local tips for your next break, as well as the latest deals from Guardian Holidays after newsletter promotion Eating is a big part of the retreat too, and the food is delicious: Spanish breakfasts, fresh salads and soups for lunch, roast chicken, paellas, curries in the evening, along with plenty of wine and beer. After dinner, we congregate in the lounge and chat over more wine, before someone inevitably fires up the karaoke machine. When I arrived at Huerta Belinda, I was tempted to sit at the back and mouth the songs, such was my lack of confidence in my singing ability. But as the week progresses, I find I enjoy singing more and want to belt the tunes out with the rest of them. Thanks to Zev, I learn to breathe properly and really notice an improvement in my vocals. Part of it is because I don't want to let the rest of the group down. No one is coming into this half-heartedly; we want to put on The Greatest Show. It isn't just me who finds her voice. Elinor from Barry, a hardcore musical theatre fan (she won the quiz), loved to sing but lost all confidence after being criticised at school. 'This week has been life-changing for me. It's given me back my voice,' she says. The crescendo of the week is a concert on Friday night, with a real audience. During the day, our nerves start to show as we rehearse. But come 8pm, as we step on stage and sing the first 'whoahs' of The Greatest Show, they're quickly replaced with dopamine as the altos, sopranos, and Ray the tenor – and all the soloists – bring their A-game. It feels incredible. Waiting in the wings before our final song, I look around at my new friends, hugging, laughing, congratulating each other on their performances. It's been an incredible week both musically and emotionally. And it turns out I can hold a tune, after all. While it's far (very far) from West End-worthy, it doesn't make Charlie howl, which I'm taking as a win. The trip was provided by Sing Eat Retreat. Trips from £995, including tuition and performance practice, seven nights in a villa or hotel (five days full-board, one day half-board, including drinks)
Scottish Sun
a day ago
- Scottish Sun
Sky reveals huge Wi-Fi speed boost for routers – how to unlock free upgrade instantly
The new upgrade will offer a huge boost to Wi-Fi speeds IN THE FAST LANE Sky reveals huge Wi-Fi speed boost for routers – how to unlock free upgrade instantly Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) A HUGE free Wi-fi upgrade for Sky customers has just been revealed with users encouraged to check their routers now. The upgrade will ensure that the most used gadgets get the best connection speeds. Sign up for Scottish Sun newsletter Sign up 3 The new feature will allow customers to prioritise a devices connection Credit: Sky 3 Customers will be able to give better download speeds to specific devices Credit: Alamy Called Device Priority, the upgrade will see certain devices receive boosted download speeds. The most used devices will be given priority over the less popular tech. Certain phones, laptops and tablets will see improved performance after the free upgrade. Sky explained to The Express: "Whether it's wearable tech, home appliances, working from home, 4K streaming or gaming, by prioritising household devices, people can get the most out of their WiFi. "Other devices will stay active, but the prioritised device will get the best performance." Sky have confirmed that those with the firm's Wi-Fi Max service will get Device Priority from today at no extra cost. The relevant settings can be found in the MySky App, switching them on will allow customers to prioritise a device in the home for up to 8 hours. Customers will be able to use their settings to give the best download speeds to specific devices. Laptops used for work, consoles used for gaming or TVs used for streaming can be given priority connections. The move comes as Sky says people now have more devices connected to home Wi-Fi than ever. Each device jostles for the best internet connection with routers trying to share priority equally. The majority of home devices require huge amounts of data to operate. 3 The new settings are avaliable from today Credit: Sky Having too many trying to connect and download at once can slow down the whole home network. Prioritising certain devices will allow customers to reduce clashes between devices. Wi-Fi Max is a broadband add on service that can be purchased on top of your original Sky package. The add on offers a range of new features including the Device Priority settings. The cost of the add on can vary between £5 and £7.50 depending on broadband packages and available deals. A monthly charge for Sky Wi-Fi Max will be added to your existing broadband bill if you choose to purchase the add on.
The Sun
a day ago
- The Sun
Sky reveals huge Wi-Fi speed boost for routers – how to unlock free upgrade instantly
A HUGE free Wi-fi upgrade for Sky customers has just been revealed with users encouraged to check their routers now. The upgrade will ensure that the most used gadgets get the best connection speeds. 3 Called Device Priority, the upgrade will see certain devices receive boosted download speeds. With the new upgrade the most used devices in a household can be given priority over the less popular tech. Certain phones, laptops and tablets will see improved performance after the free upgrade. Sky explained to The Express: "Whether it's wearable tech, home appliances, working from home, 4K streaming or gaming, by prioritising household devices, people can get the most out of their WiFi. "Other devices will stay active, but the prioritised device will get the best performance." Sky have confirmed that those with the firm's Wi-Fi Max service will get Device Priority from today at no extra cost. The relevant settings can be found in the MySky App, switching them on will allow customers to prioritise a device in the home for up to 8 hours. Customers will be able to use their settings to give the best download speeds to specific devices. Laptops used for work, consoles used for gaming or TVs used for streaming can be given priority connections. The move comes as Sky says people now have more devices connected to home Wi-Fi than ever. Each device jostles for the best internet connection with routers trying to share priority equally. The majority of home devices require huge amounts of data to operate. Having too many trying to connect and download at once can slow down the whole home network. Prioritising certain devices will allow customers to reduce clashes between devices. Wi-Fi Max is a broadband add on service that can be purchased on top of your original Sky package. The add on offers a range of new features including the Device Priority settings. The cost of the add on can vary between £5 and £7.50 depending on broadband packages and available deals. A monthly charge for Sky Wi-Fi Max will be added to your existing broadband bill if you choose to purchase the add on. What are Sky's early termination fees? SKY TV customers will incur an early termination fee if they choose to cancel their contract before the end of the agreed minimum term. The amount you're charged depends on: How long is left of your minimum term from the date your subscriptions end, calculated in days The days you have already been billed for in advance The products you subscribe to, the price you pay for them and when your subscriptions end For Sky TV, early termination charges range from £14.00 to £42.89 per month, depending on the specific package. For instance, if you cancel a standard Sky TV package priced at £33.82 per month with 12 months remaining on a 24-month contract, you would be required to pay the remaining 12 months' fees in one lump sum. This would result in a total early termination fee of £405.84.
