Latest news with #SkyStore
Scottish Sun
3 days ago
- Entertainment
- Scottish Sun
Last chance to get FREE £20 gift from Sky after major TV outage – and the deadline to claim is now just hours away
There's also a Sky TV trick you may need to try right away SKY'S THE LIMIT Last chance to get FREE £20 gift from Sky after major TV outage – and the deadline to claim is now just hours away Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) SKY customers have just hours left to claim a free gift worth £20. The freebie was issued as an apology after Sky's major TV outage on May 15. Sign up for Scottish Sun newsletter Sign up 4 Sky customers were left with blank screens during a mysterious outage Credit: Sky 4 Sky is handing out free gifts to users worth up to £20 Credit: Sky It saw Sky viewers left without telly for hours due to a technical issue. And even after the outage, some users still struggled to get their tellies working – with others calling for compensation. Days after, Sky revealed it was handing out a free Sky Store movie worth £20. But that offer is due to expire in a matter of hours. The gift is only available to claim until the end of Saturday, May 31, at which point it will vanish. To claim it, go to the TV homepage, visit the Sky Store, then click the Your Sky Store Gift On Us tile to choose a movie. Sky called the free movie a "small gift for your understanding". In an email to customers, Sky wrote: "We're extremely sorry if you experienced disruption to your Sky Q services recently. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. "Our teams acted quickly to resolve the issue and restore services." CLEAR SKY? Sky Offers Free Movie Gift and More The outage affected a huge number of customers, with tens of thousands of complaints showing up on service tracker Down Detector. Customers faced blank screens and error messages during the outage, with a smaller number of TV fans having issues days after the event. Sky sent a text message to customers explaining what to do if you were still experiencing TV issues after the fix. "These issues have been fixed," explained Sky. 4 Some Sky users had to turn off their boxes to make them work again Credit: Sky "If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. "For mini box issues, also reboot the main box." The issue only affected customers using Sky Q, which works using a satellite dish attached to your home. It didn't affect anyone with a Sky Glass television or Sky Stream set-top box, however. TRY THESE SKY TRICKS! Got Sky Q? There are some handy tricks worth knowing about... Find your lost TV remote If you can't find your Sky Q remote, don't panic. Just press the Sky Q logo on the front of your TV box. It's actually a button that will trigger your TV remote's built-in ringer. You'll get 30 seconds of beeping to find where you've dropped it. Hint: it's probably under the sofa cushion. Search movies by quotes You might have already used voice search for controlling TV playback – but your remote's microphone has another clever trick. It turns out that you can say movie quotes into the remote and Sky will find the film for you. This is handy if you can't remember the name of a top movie or show. Here's a list of movie quotes to try on Sky. Save lost recordings Have you ever deleted something you'd recorded on Sky, only to regret it later? Or maybe someone in your family removed something without telling you – sparking a massive row. Don't panic: you can get them back. Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect. If you do that, it'll return to your Recordings section as good as new. Picture Credit: Sky That's because Sky Glass and Sky Stream rely on an internet connection instead of a satellite dish. STREAM ON It comes days after millions of Sky customers were warned of four TV channel changes. Sky customers recently received an upgrade for a popular TV app filled with top movies. There's a clever Sky trick to unlock hundreds of extra TV channels and movies for free instantly. 4 Sky Glass televisions weren't affected by the outage Credit: Sky And some Sky customers are owed free cinema tickets every single month.
The Sun
3 days ago
- Business
- The Sun
Last chance to get FREE £20 gift from Sky after major TV outage – and the deadline to claim is now just hours away
SKY customers have just hours left to claim a free gift worth £20. The freebie was issued as an apology after Sky 's major TV outage on May 15. 4 4 It saw Sky viewers left without telly for hours due to a technical issue. And even after the outage, some users still struggled to get their tellies working – with others calling for compensation. Days after, Sky revealed it was handing out a free Sky Store movie worth £20. But that offer is due to expire in a matter of hours. The gift is only available to claim until the end of Saturday, May 31, at which point it will vanish. To claim it, go to the TV homepage, visit the Sky Store, then click the Your Sky Store Gift On Us tile to choose a movie. Sky called the free movie a "small gift for your understanding". In an email to customers, Sky wrote: "We're extremely sorry if you experienced disruption to your Sky Q services recently. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. "Our teams acted quickly to resolve the issue and restore services." CLEAR SKY? Sky Offers Free Movie Gift and More The outage affected a huge number of customers, with tens of thousands of complaints showing up on service tracker Down Detector. Customers faced blank screens and error messages during the outage, with a smaller number of TV fans having issues days after the event. Sky sent a text message to customers explaining what to do if you were still experiencing TV issues after the fix. "These issues have been fixed," explained Sky. "If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. "For mini box issues, also reboot the main box." The issue only affected customers using Sky Q, which works using a satellite dish attached to your home. It didn't affect anyone with a Sky Glass television or Sky Stream set-top box, however. TRY THESE SKY TRICKS! Got Sky Q? There are some handy tricks worth knowing about... Find your lost TV remote If you can't find your Sky Q remote, don't panic. Just press the Sky Q logo on the front of your TV box. It's actually a button that will trigger your TV remote's built-in ringer. You'll get 30 seconds of beeping to find where you've dropped it. Hint: it's probably under the sofa cushion. Search movies by quotes You might have already used voice search for controlling TV playback – but your remote's microphone has another clever trick. It turns out that you can say movie quotes into the remote and Sky will find the film for you. This is handy if you can't remember the name of a top movie or show. Here's a list of movie quotes to try on Sky. Save lost recordings Have you ever deleted something you'd recorded on Sky, only to regret it later? Or maybe someone in your family removed something without telling you – sparking a massive row. Don't panic: you can get them back. Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect. If you do that, it'll return to your Recordings section as good as new. Picture Credit: Sky That's because Sky Glass and Sky Stream rely on an internet connection instead of a satellite dish. STREAM ON It comes days after millions of Sky customers were warned of four TV channel changes. Sky customers recently received an upgrade for . There's a clever Sky trick to unlock hundreds of extra TV channels and movies for free instantly. 4
Daily Record
26-05-2025
- Entertainment
- Daily Record
Sky Q users offered free 'gift' after tech issues- check if you're eligible
In an apology for recent issues with the Q Box, Sky is giving away free movies. Screeds of Sky Q customers have seen tech issues that started earlier this month, as many Q boxes stopped working. Customers complained online of frozen devices and error messages displayed on their TV screens. Sky quickly fixed the issues after becoming aware of them, but some users faced days of disruption, as their boxes required a full reset. As Q is such a popular set-top box, and so many were left unable to watch TV, the tech issues became a nationwide talking point that angered a lot of users, and many took to social media to air their grievances. One angered user said on X: @skytv A couple of weeks ago the Sky Q box kept turning itself off after 10 mins. Last week none of the apps load up & now this week I have this [an error message on the screen]. "Don't give me the turn it off/on, unplug the box/refresh the app sh*t. Been done more than once. Get this sorted. It's your end." Sky has since released a number of updates to apologise and even sent a regretful text to users hit by the glitch, reported The Mirror. The company has now issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie in another bid to apologise for the disruption. All you have to do is check your email inbox. "We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. "We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. Grabbing this bonus 'gift' is easy. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added. The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix any remaining issues with your Q box. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'.
Daily Mirror
26-05-2025
- Entertainment
- Daily Mirror
Sky Q users offered free TV 'gift' - check your email inbox now or miss out
Sky is dishing out free movies to apologise for the recent Q box issues. Thousands of Sky Q customers had a pretty rough time this month when their boxes suddenly stopped working. Many rushed to social media to complain of issues, including frozen devices and error messages displayed on the TV screen. Sky became aware of the problems and quickly released a fix, but some faced days of disruption due to boxes needing to be restarted and reset. These types of Sky outages are incredibly rare, but with Q being such a popular set-top box and so many left unable to watch TV, it became a nationwide talking point that clearly angered a lot of users. Sky has since released a number of updates to say sorry and even sent a text apologising to users hit by the glitch. Now, in a bid to get things back on track, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie. "We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. "We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. Grabbing this bonus is simple. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added. The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get your viewing back to normal.
Rhyl Journal
24-05-2025
- Entertainment
- Rhyl Journal
Sky customers given free gift after technical issue
This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' A post shared by Sky TV (@skytv) Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: Coronation Street star spotted on set 7 years after leaving the ITV show Brits urged to retune TV as channel changes made in latest Freeview update M&S website reopens after being taken down overnight in fallout from cyber attack It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
