Latest news with #Qualtrics
Malaysian Reserve
3 days ago
- Business
- Malaysian Reserve
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
SINGAPORE, July 21, 2025 /PRNewswire/ — Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. The three-year agreement supports SIA's efforts to better understand customer concerns and preferences through research, data analytics, and artificial intelligence (AI). This approach allows SIA to gather comprehensive customer experience data across multiple channels, helping identify evolving preferences and address concerns across various touchpoints. 'Singapore Airlines uses Qualtrics' text analytics to process and analyse customer feedback from multiple channels. By integrating advanced analytics with our customer experience strategies, we can better understand our customers' evolving expectations, address their needs more effectively, and enhance their end-to-end journey with Singapore Airlines,' said Melvin Ng, Vice President of Customer Experience at Singapore Airlines. SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback. This would help the airline extract more meaningful insights from written comments and suggestions to improve the customer travel journey. 'Companies that deliver great experiences build deeper relationships with their customers, and today's market leaders are proven to have made this a greater priority over the last three years,' said Brad Anderson, President at Qualtrics. 'As consumer feedback habits evolve, thousands of leading organisations across the world, including Singapore Airlines, are using Qualtrics to understand and improve their customer experience with omnichannel insights captured across the customer journey. These rich insights provide companies with intelligence and capabilities they need to win now and in the coming era of agentic AI,' Anderson concluded. About Singapore AirlinesThe Singapore Airlines (SIA) Group's history dates to 1947 with the maiden flight of Malayan Airways. The airline was later renamed Malaysian Airways and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 destinations in 18 countries, SIA has since grown to be a world-class international airline group that is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership, and Network Connectivity. Singapore Airlines is the world's most awarded airline. For more information, please visit About QualtricsQualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Contact: Tahra De Souza Lane, press@
Associated Press
3 days ago
- Business
- Associated Press
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
SINGAPORE, July 21, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. The three-year agreement supports SIA's efforts to better understand customer concerns and preferences through research, data analytics, and artificial intelligence (AI). This approach allows SIA to gather comprehensive customer experience data across multiple channels, helping identify evolving preferences and address concerns across various touchpoints. 'Singapore Airlines uses Qualtrics' text analytics to process and analyse customer feedback from multiple channels. By integrating advanced analytics with our customer experience strategies, we can better understand our customers' evolving expectations, address their needs more effectively, and enhance their end-to-end journey with Singapore Airlines,' said Melvin Ng, Vice President of Customer Experience at Singapore Airlines. SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback. This would help the airline extract more meaningful insights from written comments and suggestions to improve the customer travel journey. 'Companies that deliver great experiences build deeper relationships with their customers, and today's market leaders are proven to have made this a greater priority over the last three years,' said Brad Anderson, President at Qualtrics. 'As consumer feedback habits evolve, thousands of leading organisations across the world, including Singapore Airlines, are using Qualtrics to understand and improve their customer experience with omnichannel insights captured across the customer journey. These rich insights provide companies with intelligence and capabilities they need to win now and in the coming era of agentic AI,' Anderson concluded. About Singapore Airlines The Singapore Airlines (SIA) Group's history dates to 1947 with the maiden flight of Malayan Airways. The airline was later renamed Malaysian Airways and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 destinations in 18 countries, SIA has since grown to be a world-class international airline group that is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership, and Network Connectivity. Singapore Airlines is the world's most awarded airline. For more information, please visit About Qualtrics Qualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Contact: Tahra De Souza Lane, [email protected] View original content to download multimedia: SOURCE Qualtrics, LLC
Yahoo
3 days ago
- Business
- Yahoo
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
SINGAPORE, July 22, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. The three-year agreement supports SIA's efforts to better understand customer concerns and preferences through research, data analytics, and artificial intelligence (AI). This approach allows SIA to gather comprehensive customer experience data across multiple channels, helping identify evolving preferences and address concerns across various touchpoints. "Singapore Airlines uses Qualtrics' text analytics to process and analyse customer feedback from multiple channels. By integrating advanced analytics with our customer experience strategies, we can better understand our customers' evolving expectations, address their needs more effectively, and enhance their end-to-end journey with Singapore Airlines," said Melvin Ng, Vice President of Customer Experience at Singapore Airlines. SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback. This would help the airline extract more meaningful insights from written comments and suggestions to improve the customer travel journey. "Companies that deliver great experiences build deeper relationships with their customers, and today's market leaders are proven to have made this a greater priority over the last three years," said Brad Anderson, President at Qualtrics. "As consumer feedback habits evolve, thousands of leading organisations across the world, including Singapore Airlines, are using Qualtrics to understand and improve their customer experience with omnichannel insights captured across the customer journey. These rich insights provide companies with intelligence and capabilities they need to win now and in the coming era of agentic AI," Anderson concluded. About Singapore AirlinesThe Singapore Airlines (SIA) Group's history dates to 1947 with the maiden flight of Malayan Airways. The airline was later renamed Malaysian Airways and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 destinations in 18 countries, SIA has since grown to be a world-class international airline group that is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership, and Network Connectivity. Singapore Airlines is the world's most awarded airline. For more information, please visit About QualtricsQualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Contact: Tahra De Souza Lane, press@ View original content: SOURCE Qualtrics, LLC
Yahoo
3 days ago
- Business
- Yahoo
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
SINGAPORE, July 21, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. The three-year agreement supports SIA's efforts to better understand customer concerns and preferences through research, data analytics, and artificial intelligence (AI). This approach allows SIA to gather comprehensive customer experience data across multiple channels, helping identify evolving preferences and address concerns across various touchpoints. "Singapore Airlines uses Qualtrics' text analytics to process and analyse customer feedback from multiple channels. By integrating advanced analytics with our customer experience strategies, we can better understand our customers' evolving expectations, address their needs more effectively, and enhance their end-to-end journey with Singapore Airlines," said Melvin Ng, Vice President of Customer Experience at Singapore Airlines. SIA is also exploring how to leverage Qualtrics' GenAI capabilities to enhance analysis of open-ended customer feedback. This would help the airline extract more meaningful insights from written comments and suggestions to improve the customer travel journey. "Companies that deliver great experiences build deeper relationships with their customers, and today's market leaders are proven to have made this a greater priority over the last three years," said Brad Anderson, President at Qualtrics. "As consumer feedback habits evolve, thousands of leading organisations across the world, including Singapore Airlines, are using Qualtrics to understand and improve their customer experience with omnichannel insights captured across the customer journey. These rich insights provide companies with intelligence and capabilities they need to win now and in the coming era of agentic AI," Anderson concluded. About Singapore AirlinesThe Singapore Airlines (SIA) Group's history dates to 1947 with the maiden flight of Malayan Airways. The airline was later renamed Malaysian Airways and then Malaysia-Singapore Airlines (MSA). In 1972, MSA split into Singapore Airlines and Malaysian Airline System. Initially operating a modest fleet of 10 aircraft to 22 destinations in 18 countries, SIA has since grown to be a world-class international airline group that is committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership, and Network Connectivity. Singapore Airlines is the world's most awarded airline. For more information, please visit About QualtricsQualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Contact: Tahra De Souza Lane, press@ View original content to download multimedia: SOURCE Qualtrics, LLC Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Time Business News
4 days ago
- Business
- Time Business News
Essential Hardware and Connectivity Upgrades
The modern workplace has undergone a significant transformation, with hybrid work models becoming the new norm. According to the Office for National Statistics, around 29% of employed adults in Great Britain now work in hybrid roles, reflecting a major shift in how organisations think about location, flexibility, and the structure of the workday. This shift has necessitated strategic investments in technology and infrastructure to support distributed teams and ensure seamless collaboration between remote and in-office employees. The right hardware and connectivity solutions can eliminate friction points in hybrid workflows, enhancing productivity across teams. As organisations look to optimise their operations in this new paradigm, understanding the critical role of technology infrastructure is essential. This article will explore the must-have technology upgrades that enable efficient collaboration and productivity in hybrid work environments. Hybrid work environments have evolved substantially, driven by technological advancements and changing workforce dynamics. This shift has transformed the way organizations operate, collaborate, and maintain productivity. Research by Qualtrics shows that employees supported by effective hybrid workplace technology are 230% more engaged and 85% more likely to remain with their organization. The right tools help teams collaborate seamlessly, fostering a productive work environment. Technology infrastructure is critical for successful hybrid work models, connecting distributed teams and facilitating collaboration. Organizations with robust technology frameworks report higher employee engagement and retention rates. Effective infrastructure eliminates friction points, allowing teams to focus on productive work. The right technology infrastructure is essential for hybrid work success. It should integrate with existing systems, offer intuitive interfaces, and remain flexible to adapt to evolving needs. Beyond productivity, effective technology infrastructure supports company culture and team cohesion, creating equitable experiences for all employees. By prioritizing technology investments, organizations can reap the benefits of hybrid work while maintaining a connected and engaged workforce. As hybrid work continues to reshape the modern workplace, investing in the right hardware upgrades becomes crucial for productivity and collaboration. To support the evolving needs of hybrid teams, organizations must focus on acquiring the most effective tools that enhance communication, facilitate seamless calls and meetings, and foster a productive hybrid work environment. High-quality webcams and video equipment are vital for effective virtual communication. They ensure that participants in meetings are seen clearly, promoting better engagement and understanding. Recent data from Mordor Intelligence indicates that the UK office furniture market is expected to reach USD 3.43 million by 2025, driven by the demand for ergonomic and flexible home office furniture. Investing in ergonomic furniture is crucial for employee well-being and productivity. Dual monitor setups significantly enhance productivity by allowing employees to multitask efficiently. This hardware upgrade is particularly beneficial for tasks that require multiple screens. Active noise-cancelling headphones have become essential for hybrid workers dealing with unpredictable acoustic environments. High-quality microphones and wireless audio solutions also play a critical role in ensuring clear communication during virtual calls and meetings. Seamless collaboration in hybrid work settings hinges on robust connectivity solutions that enable teams to work together efficiently, regardless of their physical location. As organizations continue to adopt hybrid work models, the need for reliable and secure connectivity tools has become paramount. Businesses are turning to enterprise-grade VPN solutions to ensure secure and encrypted connections for their remote workers. NordVPN Teams is a prime example, creating encrypted tunnels for remote workers' internet traffic and protecting data even on unsecured networks. Mesh Wi-Fi Systems for Reliable Home Connectivity Mesh Wi-Fi systems are becoming increasingly popular for providing reliable home connectivity. These systems ensure that remote workers have a stable and fast internet connection throughout their workspace. Mobile hotspots with 5G capabilities are essential for providing backup connectivity for hybrid workers when primary internet connections fail or during travel. Organizations are also developing contingency plans that include mobile data allowances and backup solutions for employees in critical roles. Other connectivity solutions include dual-WAN routers that can automatically switch between different internet sources, ensuring continuous connectivity even during service provider outages. Satellite internet options like Starlink are also emerging as viable alternatives for hybrid workers in remote locations with limited traditional broadband access. The rise of hybrid work has led to an increased demand for smart meeting room solutions that enhance collaboration and productivity. As organizations strive to create more flexible and efficient workspaces, smart meeting room technology has become a vital component of modern offices. Microsoft Teams Rooms is a comprehensive meeting room solution that integrates with Microsoft Teams, allowing for seamless video conferencing, content sharing, and collaboration. This integrated solution enables teams to work more effectively together, regardless of their location. Digital Whiteboards and Collaborative Displays Digital whiteboards and collaborative displays are transforming the way teams brainstorm and collaborate. These interactive tools enable teams to share ideas, annotate content, and work together in real-time, enhancing the overall meeting experience. Room booking and space management systems, such as UnSpot, are essential for managing limited office space in hybrid environments. These systems enable teams to book spaces equipped with the necessary technology, such as whiteboards or video conferencing equipment, and provide valuable insights into space utilization and amenity demand. Advanced space management platforms collect utilization data, helping organizations optimize their real estate investments based on actual usage patterns. Mobile booking applications allow employees to reserve appropriate spaces before coming to the office, ensuring productive in-office days. Cloud platforms and unified communications are at the forefront of enabling seamless collaboration in today's hybrid workspaces. These technologies provide the backbone for modern businesses to operate efficiently across different locations. Microsoft Azure and AWS offer comprehensive cloud solutions that cater to the diverse needs of businesses. These platforms provide scalable infrastructure, advanced security features, and integration with various business applications. Unified communications platforms integrate various communication tools into a single, cohesive system. This integration enhances collaboration and productivity by providing a seamless experience across different devices and locations. Google Workspace offers an intuitive suite of collaborative apps like Docs, Sheets, and Drive, enabling instantaneous real-time collaboration without the need to email attachments, all made easily accessible through its cloud-based platform. Key features include: Cloud-based file sharing platforms that provide secure access to documents from any location while maintaining version control. Real-time co-authoring capabilities that allow multiple team members to collaborate simultaneously on documents, spreadsheets, and presentations. Permission management features that ensure sensitive information remains protected. Integration between file sharing platforms and project management tools that creates centralized information hubs for distributed teams. Productivity and project management tools are the backbone of successful hybrid team collaboration. These tools enable teams to work efficiently, manage projects effectively, and maintain high levels of productivity. Task management software is essential for hybrid teams, allowing them to organize and prioritize tasks effectively. Tools like Trello and Asana provide visual boards and lists to track progress and deadlines. Time tracking software helps remote teams monitor how much time they spend on tasks, providing valuable insights into productivity. Tools like Toggl and Harvest offer detailed analytics to optimize work processes. Knowledge sharing platforms like Notion create centralized repositories for organizational information, making critical knowledge accessible to all team members. These platforms help preserve institutional knowledge and reduce dependency on specific individuals for information. Key benefits include: – Centralized repositories for organizational information – Structured wikis and documentation systems – Quick search capabilities – Integration with communication tools – Regular contributions and updates to maintain information accuracy Ensuring the security of hybrid work environments is crucial for protecting sensitive information and maintaining business continuity. As organizations adopt hybrid models, they face unique security challenges that require robust and adaptive solutions. Implementing a Zero-Trust Security Framework is essential for hybrid work environments. This approach verifies the identity and permissions of users and devices before granting access to company resources. Zero-trust security solutions minimize the risk of data breaches by limiting access to sensitive information. Effective password management and multi-factor authentication are critical components of hybrid work security. Solutions like LastPass provide enterprise-grade password management, storing passwords securely and enabling safe sharing. Multi-factor authentication adds an extra layer of security, verifying user identities before granting access to company data. Endpoint security is vital for protecting company data across the diverse range of devices used by hybrid teams. Key features include remote device management, data loss prevention, and automated patch management. These measures ensure that all devices, whether corporate or personal, maintain up-to-date security protocols. Endpoint security solutions protect company data across various devices. Remote device management enables IT teams to enforce security policies and deploy updates. Data loss prevention technologies prevent sensitive information from being transferred to unauthorized locations. As the modern workplace continues to evolve, companies that invest in future-proof hybrid work infrastructure will be better positioned for success. The move to hybrid work is not just a trend, but a fundamental shift in how businesses operate. By adopting the right technology and tools, organizations can create a more connected and productive work environment, regardless of physical location. To achieve this, businesses must prioritize strategic investments in both hardware and connectivity solutions. This includes implementing enterprise-grade VPN solutions, mesh Wi-Fi systems, and cloud platforms that enable seamless collaboration. By taking a holistic approach to hybrid work technology, organizations can create a more cohesive and productive work experience. The key to successful hybrid work implementations lies in striking a balance between standardization and flexibility. This means providing employees with the tools and platforms they need to work effectively, while also allowing for diverse work styles and job requirements. Regular assessment and refinement of hybrid technology stacks are also crucial to ensure continued alignment with evolving business needs. By developing clear policies and best practices around technology usage, organizations can maximize the return on their hybrid work investments. Leadership commitment to supporting hybrid work through appropriate technology resources is also essential, as it signals organizational values and strengthens workplace culture. As hybrid work continues to evolve, organizations that create adaptable, employee-centered technology frameworks will gain significant competitive advantages in both productivity and talent retention. To ensure a seamless hybrid work experience, consider investing in high-quality webcams, noise-cancelling headphones, and ergonomic furniture to enhance productivity and comfort. Microsoft Teams offers a unified platform for messaging, video conferencing, and file sharing, enabling teams to stay connected and collaborate effectively regardless of their physical location. Implementing room booking and space management systems can help optimize meeting room utilization, reduce conflicts, and improve overall productivity by ensuring that teams have access to the resources they need. Cloud platforms like Microsoft Azure and AWS provide scalable and secure infrastructure for hybrid work environments, enabling businesses to deploy a range of applications and services that support collaboration and productivity. When implementing hybrid work solutions, it's essential to consider security measures such as zero-trust security frameworks, password management, and multi-factor authentication to protect against potential threats and data breaches. Project management tools can help teams stay organized and focused by providing a centralized platform for task management, time tracking, and knowledge sharing, enabling them to work more efficiently and effectively. TIME BUSINESS NEWS
