Latest news with #QuicklineCommunications
Perth Now
15-07-2025
- Perth Now
Eerie final text sent by missing man
The unsettling final text sent by a man who vanished in Italy has been revealed by his close friend. Matthew Hall, 33, has been missing since July 9 after he set off from Ploncher hotel in Chiavenna and went for a hike in the Alps. He was supposed to return home to the UK on Saturday, but The Mirror reported that he is yet to make contact with his friends or family. Mr Hall's friend has now shared the final message he received before the hiker vanished. It said 'I lost the path and stopped to rest'. The message was sent at 1.20pm local time on July 9. Since then, no one has heard from him. Hotel staff raised concerns after Mr Hall failed to attend breakfast for several days. They had initially thought this was because he was going for hikes early in the morning, before staff were on shift. When Mr Hall did not attend check out on July 11, the hotel's owners investigated his room and discovered his backpack was missing. Mr Hall's mother, Sara Foster, said she feels like she is living 'someone else's nightmare'. She has been waiting for updates from the local Italian authorities, and has been overwhelmed with support from the public. 'I've just been blown sideways by all of his friends. I didn't know them all but I do now. The way that they have just leapt into action has been unbelievable, it really has. I obviously realise that he's very loved,' she said. Search teams have now been deployed in the area in an effort to find Mr Hall, including his friends and colleagues. Five of his friends and six staff members from his workplace Quickline Communications have flown in from his home in port town, Hull. Ms Foster said she is 'so grateful to everyone' and remains hopeful that her son will be okay. 'That's given us some hope – and he's fit, he's resourceful, so that's what's keeping me positive.' Mr Hall's friends have taken to Facebook to express their concern. 'Aw mate, please be safe,' one friend wrote.
Yahoo
16-06-2025
- Business
- Yahoo
Broadband firm brings tech support home from South Africa
EAST Yorkshire broadband company Quickline Communications, which serves settlements across York and North Yorkshire, has brought its technical support operations in-house. A newly formed, 15-strong team of first-line support agents is now based at Quickline's East Yorkshire headquarters west of Hull, replacing a former outsourcing deal with a firm in South Africa. Quickline says the change is the latest in a series of strategic moves to further enhance its customer experience, following the launch earlier this year of its Customer Excellence Hub and the appointment of Frank Stone as Chief Marketing and Information Officer. Quickline CEO, Sean Royce, said: 'This is a big moment for Quickline and for our customers. RECOMMENDED READING: York: Quickline revise village broadband installation plan Quickline wins more Project Gigabit work in North Yorkshire Quickline to bring 'Broadband for £1' to rural communities Quickline helps 6,000 homes in Project Gigabit rollout "Having a locally based technical support team means when our customers need help, they're talking to someone who understands their community, not just the technology. "We're proud to be employing more people here in Yorkshire, right in the heart of where we deliver our broadband services. It's all part of our promise to offer a uniquely northern, truly local service that goes beyond just connectivity.' The in-house team will sit alongside Quickline's Customer Service and Sales teams, under a new structure led by Michelle Simpson. Michelle has been appointed as Director of Sales and Service Operations, a brand-new role that brings all core customer-facing teams together to help deliver a seamless, end-to-end experience for customers. Michelle, who has been with Quickline for three years as Head of Sales, brings deep industry knowledge and leadership experience having held senior positions in sales, customer services and technical support during a nine-year career at KCOM. She said: 'I'm excited to take on this new role, uniting many of our customer-facing teams to ensure a truly seamless and personal experience at every touchpoint. "We are absolutely committed to keeping our customers front and centre of everything we do, and I'll be driving that focus forward across the business.' Sean added: 'Michelle's leadership, energy and deep understanding of our customers and the region in which we operate, will be crucial as we continue to deliver on our customer first commitment.' Quickline says it's customer-first approach is central to its mission to connect rural communities to fast, reliable broadband, enabling them to access the digital services they need to thrive.
