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Observer
4 days ago
- Business
- Observer
CPA tells travel firms to follow contract terms
Two cases from separate consumers against a travel agency were resolved with the intervention of the Consumer Protection Authority, which resulted in the refund payment of RO4,720 to the complainants in the Muscat Governorate. These cases were based on the failure to adhere to the terms of the contract and to fulfill the agreed-upon service, as part of the Authority's ongoing efforts to safeguard consumer rights and promote transparency and fairness in commercial transactions. The details of the case indicate that the two consumers had entered into agreements with a travel and tourism office. The first consumer agreed to book all-inclusive travel arrangements, including a flight ticket and a tourist programme, for a total amount of RO2,240, of which OMR 1,500 was paid in advance. In the second case, the consumer agreed to an all-inclusive tourist program for a total of RO3,220, which was paid in full to the office. However, the office failed to provide the agreed-upon services. It became evident to the first consumer that the trip had been cancelled, and upon contacting the office, no refund was provided. Additionally, the office did not implement the tourist program for the second consumer. Consequently, both consumers submitted their complaints to CPA, requesting a refund of the amounts paid. CPA promptly initiated the necessary legal procedures and communicated with the parties involved, which resulted in an amicable settlement. This settlement stipulated the refund of the advance payment of RO1,500 to the first consumer and the full amount of RO3,220 to the second consumer. CPA stresses the importance of suppliers adhering to the terms of contracts concluded with consumers and responding promptly to any complaints or observations.
Observer
09-02-2025
- Business
- Observer
CPA intervenes for refund of tour package amount
Muscat: The Consumer Protection Authority (CPA) in Muscat Governorate facilitated an amicable settlement between a consumer and a travel and tourism agency due to the agency's failure to provide the agreed-upon service. The consumer was refunded an amount of RO4,956. The CPA's Complaints Department received a complaint from a consumer against a travel and tourism agency that agreed to arrange an 8-day trip to several European countries aboard a cruise ship, which included accommodation, guided tours, internet packages, ticket booking, and visa processing. The consumer had paid the full amount for the service. |However, the complaint arose when the consumer repeatedly attempted to contact the agency without receiving a response, forcing her to visit the agency's office in person. Upon meeting with an employee, she was informed that the agency was facing financial difficulties and would be unable to provide the service. Following standard procedures, the concerned parties were summoned for discussion regarding the complaint. Consequently, an amicable settlement was reached, resulting in a refund of RO4,956 to the consumer for the amount she had paid for the service.
