Latest news with #RajibRoy
Gulf Today
24-07-2025
- Business
- Gulf Today
Royex Technologies: AI spiraling business growth
Artificial Intelligence (AI) is reshaping how businesses operate today, according to Rajib Roy, Founder and CEO of Royex Technologies, a leading AI and digital transformation company headquartered in Dubai. 'From real-time decision-making to predictive analytics, AI empowers companies to move faster, operate smarter, and serve customers more efficiently,' said Roy, author of four AI and technology focused books. Reactive management to proactive strategy 'It's transforming manual tasks into intelligent workflows, enabling businesses to scale without proportional increases in cost or workforce. More importantly, it's helping leaders shift from reactive management to proactive strategy, based on data-driven insights. The real transformation lies in how AI allows companies to focus more on innovation and customer experience—two key drivers of long-term success,' explained Roy. Significant drop in operational cost of business Sharing an example of how AI transformation is scaling business operations, Roy said one of Royex Technologies' product EYAANA – an AI-first communication platform has made a positive impact on multiple industries. In particular, it has made massive strides with a real estate company where EYAANA has automated over 80% of lead interactions for the business across phone, WhatsApp, and web chat. 'This has resulted in a massive response time drop from hours to seconds. Beside, conversion rates improved by 27%, and the sales team could focus on closing deals rather than chasing leads. All this has led to a significant reduction in operational costs, for the real estate company as AI has replaced two full-time resources.' Maximising human resources In the hospitality sector, Royex Technologies partnered with a hotel group that previously had a team of 16 people managing customer support across WhatsApp, web chat, and social media. After integrating EYAANA's AI agents across all platforms, they were able to reallocate 12 staff members to other departments, retaining just two people for overseeing customer service operations. What previously required 16 human agents is now managed with an AI-augmented team of two people resulting in a cost saving of nearly 75% in that department, while maintaining 24/7 responsiveness and improved customer satisfaction. Beside the reallocation of the staff to other departments also meant their productivity was put to full use elsewhere. Giving clarity to businesses to move faster Strategically, AI creates value in multiple areas. It helps businesses better understand customer behavior and forecast future trends, enabling more personalized and targeted offerings. Roy said: 'Pricing and marketing strategies can be optimized using real-time data, while AI-powered tools support improved risk management and fraud detection. In supply chain operations, AI enhances planning, demand forecasting, and logistics efficiency. Additionally, by automating repetitive tasks and augmenting human capabilities, AI significantly improves employee productivity. In essence, AI acts as a decision-making accelerator, giving businesses the clarity and confidence to move faster and adapt smarter in a competitive environment.'
Khaleej Times
07-07-2025
- Business
- Khaleej Times
Awareness remains a major stumbling block for AI adoption
While AI technology is advancing rapidly, adoption still faces several major hurdles, an industry veteran said. 'Many business leaders still associate AI with writing content or editing images. There's a significant knowledge gap in understanding how AI can be trained, customized, and integrated into core business operations,' Rajib Roy, Founder and CEO of Royex Technologies, said. Artificial Intelligence in 2025 is transitioning from novelty to necessity. One of the most prominent trends is the rise of multimodal AI, where systems now process and generate text, images, audio, and video simultaneously—enabling more human-like interactions. According to McKinsey, over 40% of companies globally have already embedded AI into at least one function, and that number is expected to rise sharply this year. 'A particularly transformative shift is the growth of Agentic AI—autonomous AI agents that can carry out routine and even strategic tasks. Businesses are no longer just experimenting with AI; they are appointing AI agents to handle sales, support, scheduling, and more. At Royex, we've seen this firsthand—especially with several UAE government departments rapidly integrating AI to streamline citizen services and reduce operational delays,' Roy said. This year marks a turning point where AI moves from 'wow' moments to working solutions that deliver real business value, he added. According to a 2024 IDC report, over 65% of organizations say they lack the data readiness to adopt AI effectively. Many companies are unsure where to begin, lack structured data, or don't have internal teams trained to work with AI. Add to that the concerns about data privacy, ethical risks, and regulatory uncertainty, and the barriers become clearer. 'Additionally, without proper training, AI systems can't deliver meaningful results. It's a tool, not a miracle. Misconceptions like 'AI will automatically bring in leads or customers' often lead to disillusionment. Building internal capacity, trust, and a clear roadmap is essential for scalable adoption,' Roy said. Royex Technologies is seeking to democratize AI for businesses of all sizes in the UAE and beyond. 'We take a multi-pronged approach,' Roy said. These include: Awareness & Education: Every month, Royex hosts 'Business Breakfast' events to showcase real-world use cases—how AI can boost sales, automate customer support, and improve marketing efficiency. These sessions have empowered dozens of SMEs to begin their AI journey. Content & Community: Through its website, video podcast series, and blogs, Royex seeks to educate the public about emerging trends and how to use AI in practical business scenarios. Royex recently launched EYAANA, an intelligent platform that combines voice AI, chatbots, multilingual assistants, and CRM integration to fully automate communication workflows. It's already helping companies reduce costs, improve engagement, and increase conversion rates.
