27-01-2025
Erie Water Works launches new billing system for customers
The CEO of a local water company is reacting to a new way for customers to pay their bills.
Erie Water Works implemented a new payment system called Resident Access on January 2. The CEO said it is intended to give customers an overall more user-friendly experience.
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He said the advantages of the new system allow customers to see a timely reflection of bills paid.
'With the online payment system there is a quick pay option but there's also an option to create an account and you have to do that with the new system to make payments easier if that's your desired way of paying so you set up a new account and that's something I think customers weren't necessarily prepared for,' said Craig Palmer, CEO of Erie Water Works.
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Palmer said changes with the new system have also taken place with the phone number and prompt system.
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