Latest news with #RiteshIdnani
Business Standard
3 days ago
- Business
- Business Standard
Firstsource Launches Gigsourcing Platform to Transform the Future of Work
PRNewswire Mumbai (Maharashtra) [India], May 30: Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has announced the launch of the Firstsource Gigsourcing Platform, a next-generation crowdsourcing solution designed to revolutionize how enterprises leverage the gig economy. Part of the Firstsource relAI™ suite of AI-powered solutions, the Gigsourcing Platform connects businesses with skilled, on-demand global talent. It enables cost-effective, flexible, and scalable workforce models--helping organizations streamline talent management, boost operational efficiency, and stay competitive by addressing challenges in gig worker acquisition, management, and coordination. Ritesh Idnani, Managing Director & Chief Executive Officer at Firstsource, shared, "The Firstsource Gigsourcing Platform marks a pivotal milestone in our UnBPO™ journey, reimagining how enterprises operate and scale. As work becomes more decentralized and digital, our ability to blend AI-powered virtual agents, domain expertise, and a global freelance talent pool, empowers clients to move faster and smarter. This isn't just about workforce flexibility--it's about creating an entirely new operating model. We're committed to driving non-linear growth and measurable transformation for our clients, and this platform is a core enabler of that mission." The platform offers an intuitive experience for both, enterprises and independent professionals: * For businesses, the platform streamlines project creation, gig worker onboarding, and performance tracking, ensuring scalable execution and superior outcomes. * For gig workers, it offers seamless registration, project discovery, and automated payments, delivering a frictionless and rewarding work experience. Hasit Trivedi, Chief Digital & AI Officer at Firstsource, added, "The Firstsource Gigsourcing Platform represents the convergence of AI, digital platforms, and workforce innovation. It goes beyond just connecting businesses with gig workers - we are building a digitally intelligent, hyper-agile ecosystem. AI-led matching, workflow orchestration, and secure integrations make it a robust sourcing engine. This platform will fundamentally reshape how work is disaggregated, how sourcing is diversified, and how scale and precision are delivered. We see gig sourcing becoming a critical pillar of enterprise transformation - redefining workforce agility in the AI era and building the future of work." The Firstsource Gigsourcing Platform delivers unparalleled benefits with functionalities like: * Compliance-first onboarding: alignment with regional regulations and standards. * Comprehensive Control: efficient management of user groups roles, access, and notifications. * Qualification Tests: qualified freelancers selected with pre-requisite tests. * Gig worker Onboarding: simplified freelancer integration, including from external partners. * Third-Party Integration: single sign-On (SSO) enabled for streamlined operations. * Effortless Payments: hassle-free payment processes for gig workers. Additionally, the platform's SaaS capabilities provide: * Private Instance: enabling organizations to create their own exclusive freelancer crowd. * Insourcing Flexibility: facilitates internal resource allocation within the organization. This launch follows Firstsource's recent introduction of Agentic AI Studio, reinforcing Firstsource's commitment to transforming the future of work through innovation. Together, the Gig Sourcing Platform and Agentic AI Studio form a comprehensive foundation to reimagine how work is sourced, executed, and scaled. About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients.
Business Upturn
3 days ago
- Business
- Business Upturn
Firstsource Launches Gigsourcing Platform to Transform the Future of Work
By PR Newswire Published on May 29, 2025, 18:09 IST MUMBAI, India , May 29, 2025 /PRNewswire/ — Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has announced the launch of the Firstsource Gigsourcing Platform, a next-generation crowdsourcing solution designed to revolutionize how enterprises leverage the gig economy. Part of the Firstsource relAI™ suite of AI-powered solutions, the Gigsourcing Platform connects businesses with skilled, on-demand global talent. It enables cost-effective, flexible, and scalable workforce models—helping organizations streamline talent management, boost operational efficiency, and stay competitive by addressing challenges in gig worker acquisition, management, and coordination. Ritesh Idnani , Managing Director & Chief Executive Officer at Firstsource, shared, 'The Firstsource Gigsourcing Platform marks a pivotal milestone in our UnBPO™ journey, reimagining how enterprises operate and scale. As work becomes more decentralized and digital, our ability to blend AI-powered virtual agents, domain expertise, and a global freelance talent pool, empowers clients to move faster and smarter. This isn't just about workforce flexibility—it's about creating an entirely new operating model. We're committed to driving non-linear growth and measurable transformation for our clients, and this platform is a core enabler of that mission.' The platform offers an intuitive experience for both, enterprises and independent professionals: For businesses , the platform streamlines project creation, gig worker onboarding, and performance tracking, ensuring scalable execution and superior outcomes. , the platform streamlines project creation, gig worker onboarding, and performance tracking, ensuring scalable execution and superior outcomes. For gig workers, it offers seamless registration, project discovery, and automated payments, delivering a frictionless and rewarding work experience. Hasit Trivedi , Chief Digital & AI Officer at Firstsource, added, 'The Firstsource Gigsourcing Platform represents the convergence of AI, digital platforms, and workforce innovation. It goes beyond just connecting businesses with gig workers – we are building a digitally intelligent, hyper-agile ecosystem. AI-led matching, workflow orchestration, and secure integrations make it a robust sourcing engine. This platform will fundamentally reshape how work is disaggregated, how sourcing is diversified, and how scale and precision are delivered. We see gig sourcing becoming a critical pillar of enterprise transformation – redefining workforce agility in the AI era and building the future of work.' The Firstsource Gigsourcing Platform delivers unparalleled benefits with functionalities like: Compliance-first onboarding: alignment with regional regulations and standards. alignment with regional regulations and standards. Comprehensive Control: efficient management of user groups roles, access, and notifications. efficient management of user groups roles, access, and notifications. Qualification Tests: qualified freelancers selected with pre-requisite tests. qualified freelancers selected with pre-requisite tests. Gig worker Onboarding: simplified freelancer integration, including from external partners. simplified freelancer integration, including from external partners. Third-Party Integration: single sign-On (SSO) enabled for streamlined operations. single sign-On (SSO) enabled for streamlined operations. Effortless Payments: hassle-free payment processes for gig workers. Additionally, the platform's SaaS capabilities provide: Private Instance: enabling organizations to create their own exclusive freelancer crowd. enabling organizations to create their own exclusive freelancer crowd. Insourcing Flexibility: facilitates internal resource allocation within the organization. This launch follows Firstsource's recent introduction of Agentic AI Studio, reinforcing Firstsource's commitment to transforming the future of work through innovation. Together, the Gig Sourcing Platform and Agentic AI Studio form a comprehensive foundation to reimagine how work is sourced, executed, and scaled. About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India , Philippines , Mexico , Romania , Turkey , Trinidad & Tobago , South Africa , and Australia , we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ – our differentiated approach to reimagining traditional outsourcing – to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( Logo: View original content: Disclaimer: The above press release comes to you under an arrangement with PR Newswire. Business Upturn takes no editorial responsibility for the same. PR Newswire is a distributor of press releases headquartered in New York City.
Cision Canada
4 days ago
- Business
- Cision Canada
Firstsource Launches Gigsourcing Platform to Transform the Future of Work
MUMBAI, India, May 29, 2025 /CNW/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has announced the launch of the Firstsource Gigsourcing Platform, a next-generation crowdsourcing solution designed to revolutionize how enterprises leverage the gig economy. Part of the Firstsource relAI™ suite of AI-powered solutions, the Gigsourcing Platform connects businesses with skilled, on-demand global talent. It enables cost-effective, flexible, and scalable workforce models—helping organizations streamline talent management, boost operational efficiency, and stay competitive by addressing challenges in gig worker acquisition, management, and coordination. Ritesh Idnani, Managing Director & Chief Executive Officer at Firstsource, shared, "The Firstsource Gigsourcing Platform marks a pivotal milestone in our Un BPO™ journey, reimagining how enterprises operate and scale. As work becomes more decentralized and digital, our ability to blend AI-powered virtual agents, domain expertise, and a global freelance talent pool, empowers clients to move faster and smarter. This isn't just about workforce flexibility—it's about creating an entirely new operating model. We're committed to driving non-linear growth and measurable transformation for our clients, and this platform is a core enabler of that mission." The platform offers an intuitive experience for both, enterprises and independent professionals: For businesses, the platform streamlines project creation, gig worker onboarding, and performance tracking, ensuring scalable execution and superior outcomes. For gig workers, it offers seamless registration, project discovery, and automated payments, delivering a frictionless and rewarding work experience. Hasit Trivedi, Chief Digital & AI Officer at Firstsource, added, "The Firstsource Gigsourcing Platform represents the convergence of AI, digital platforms, and workforce innovation. It goes beyond just connecting businesses with gig workers - we are building a digitally intelligent, hyper-agile ecosystem. AI-led matching, workflow orchestration, and secure integrations make it a robust sourcing engine. This platform will fundamentally reshape how work is disaggregated, how sourcing is diversified, and how scale and precision are delivered. We see gig sourcing becoming a critical pillar of enterprise transformation - redefining workforce agility in the AI era and building the future of work." The Firstsource Gigsourcing Platform delivers unparalleled benefits with functionalities like: Compliance-first onboarding: alignment with regional regulations and standards. Comprehensive Control: efficient management of user groups roles, access, and notifications. Qualification Tests: qualified freelancers selected with pre-requisite tests. Gig worker Onboarding: simplified freelancer integration, including from external partners. Third-Party Integration: single sign-On (SSO) enabled for streamlined operations. Effortless Payments: hassle-free payment processes for gig workers. Additionally, the platform's SaaS capabilities provide: Private Instance: enabling organizations to create their own exclusive freelancer crowd. Insourcing Flexibility: facilitates internal resource allocation within the organization. This launch follows Firstsource's recent introduction of Agentic AI Studio, reinforcing Firstsource's commitment to transforming the future of work through innovation. Together, the Gig Sourcing Platform and Agentic AI Studio form a comprehensive foundation to reimagine how work is sourced, executed, and scaled. About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients.
Business Upturn
4 days ago
- Business
- Business Upturn
Firstsource launches Gigsourcing Platform to streamline gig economy workforce
By Aman Shukla Published on May 29, 2025, 16:13 IST Firstsource Solutions Limited, a company within the RP-Sanjiv Goenka Group, has introduced the Firstsource Gigsourcing Platform, a new crowdsourcing tool aimed at enhancing how businesses utilise the gig economy. This platform is part of Firstsource's relAI suite of AI-driven solutions and connects companies with skilled freelance workers worldwide. It offers a workforce model designed to be flexible, scalable, and cost-efficient, addressing common challenges related to hiring, managing, and coordinating gig workers. According to Ritesh Idnani, Managing Director and CEO of Firstsource, the Gigsourcing Platform represents a significant step in the company's UnBPO approach. The platform combines AI technology, industry knowledge, and access to a global freelance talent pool to help organizations adapt to the changing nature of work, which is becoming more decentralized and digital. The goal is to enable clients to operate more efficiently and effectively by adopting a new way of managing work. The platform provides features that support both enterprises and gig workers. For businesses, it simplifies the process of creating projects, onboarding freelancers, and tracking performance to ensure smooth execution. For gig workers, it offers easy registration, access to available projects, and automated payment processes to improve their overall experience. Functionality within the platform includes onboarding processes that comply with regional regulations, management of user roles and access, qualification tests to ensure freelancers meet required standards, and integration options such as single sign-on to streamline operations. Payment systems are designed to be straightforward, helping gig workers receive their earnings without difficulty. The platform also offers software-as-a-service capabilities that allow organizations to maintain a private group of freelancers and manage internal resource allocation alongside external talent. This launch builds on Firstsource's earlier release of the Agentic AI Studio, further demonstrating the company's focus on transforming work processes through technology. Together, these platforms aim to reshape how tasks are sourced, performed, and scaled in the modern workforce. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Associated Press
24-02-2025
- Business
- Associated Press
Firstsource Unveils UnBPO™: A Bold Redefinition of Business Process Outsourcing
BRIDGEWATER, N.J., Feb. 24, 2025 /CNW/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), an RP-Sanjiv Goenka Group company, today announced its bold new direction—UnBPO™—a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization. 'As technology and business landscapes evolve rapidly, traditional BPO models no longer meet the demands of enterprises seeking agility and transformation. While the industry is set to surpass $400 billion in the next five years, its progress historically has largely been incremental,' said Ritesh Idnani, Managing Director and CEO at Firstsource. 'UnBPO™ is our response to this urgent need for reinvention—helping clients navigate change and unlock real value. By embracing this mindset, we're not just challenging industry norms but positioning ourselves as a catalyst for next-gen business transformation.' The Tenets of UnBPO™: The lines between front office, back office, IT, and BPO are disappearing. Enter 'service as a software' Labor arbitrage is table stakes. The next frontier is technology arbitrage—not just for cost, but for leverage Customer understanding is paramount. Deep domain expertise—being an inch wide and a mile deep—ensures competitive differentiation Location dispersion leads to 'location debt.' AI Centers of Excellence with deep talent pools will be the new standard The future of work is evolving. Redefining Who (employees, gig workers, AI agents), How (task allocation), and What (skills) is critical Hierarchies are outdated. Organizations must foster collaboration over silos and identify roles that create disproportionate value to drive agility and speed Hyper-personalized skilling is the future. Middle management must shed outdated power structures and embrace new skills AI isn't just technology—it's a mindset. Integrating AI into operations and democratizing access is key to staying ahead Partnerships are essential. Firstsource sees itself as an orchestrator, bringing together the right ecosystem for customer success Traditional commercial models still dominate 50-60% of the sector. It's time to challenge outdated structures and embrace outcome-driven models Industry Leaders Weigh In: Phil Fersht, CEO and Chief Analyst, HFS Research, shared, 'The BPO industry is heading for deep secular disruption as significant advances in both generative and agentic AI are driving the labor-first business model to one of software-first value creation. The only way for ambitious BPO firms to prosper long-term is to cannibalize their legacy labor-intensive business models and redefine their offerings as outcome-driven, technology-first partnerships focused on significant business transformation and change. The time to unlearn the old BPO model and relearn these new thresholds of value creation has arrived, and I laud Firstsource's bold approach to staying ahead of secular change.' Kendra Tucker, CEO of Truckstop, a premier and trusted SaaS provider for the freight industry added, 'Our customers are our priority and are at the forefront of everything we do. Truckstop is a growth company - and growth demands continuous improvement, and we constantly seek better ways to serve them. We needed a forward-thinking partner, and Firstsource's UnBPO™ initiative reinforces our decision. Firstsource's approach creates agility in today's fast-changing, AI-driven world.' Dennis Stetzel, SVP & Head of Operations at ETS, shared, 'We are on a journey to become AI first and to get there we are reimagining our strategies around people, processes and technologies. As we reimagine our strategy, UnBPO™ aligns perfectly with our vision. Firstsource's approach accelerates our transformation.' A Future Where Relevance Matters More Than Scale. Through UnBPO™, Firstsource is not just transforming itself but also reshaping the industry. Leveraging deep domain expertise, advanced technology, and a redefined approach to talent and partnerships, Firstsource is setting a new benchmark for value creation. About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company(NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
