Latest news with #RodMathews
Business Wire
6 days ago
- Business
- Business Wire
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM platforms that offer increased agility alongside AI-powered service management leveraging virtual agents, conversational AI, and enterprise automation. This momentum is indicative of a market trend toward the adoption of ITSM systems with lower administrative overhead over cumbersome, legacy ITSM platforms. IT leaders are migrating away from admin-heavy ITSM platforms that drain IT teams and budgets. Drive agility with no-code enterprise service automation and AI. Share Market Demand for Agility is Driving Growth for TeamDynamix: 67% increase in new customers over $100K in ARR in H1 2025 over H1 2024, led by rapid expansion in the corporate and commercial market, particularly within the upper mid-sized enterprise tier. 72% increase in new customer automation platform sales as complex sectors such as financial services, healthcare, and business services prioritize no-code enterprise automation for enterprise workflow. 100% increase in AI platform adoption driven by rising demand for AI-enhanced virtual agents and conversational interfaces that personalize support and execute actions through robust back-end integrations. Notable new customer acquisitions include a $16.5B insurance company, a $2.5B healthcare infrastructure company, and a $2.6B hospitality company. TeamDynamix is top of quadrant in the Info-Tech ITSM rankings and is recognized as a Gartner® Peer Insights Top Performer for IT Service Management. High reviews focus on ease of administration and agility. 'We're seeing a tipping point in the market. Customers are migrating away from admin-heavy legacy platforms that drain IT teams and budgets,' explains Rod Mathews, Chief Executive Officer of TeamDynamix. 'TeamDynamix offers a no-code platform that pairs AI automation with Enterprise Service Management. We are helping organizations radically simplify operations, resulting in lower total cost of ownership, faster time to value, and improved service delivery outcomes.' According to an InformationWeek market study, IT technicians spend 2-3 months a year on manual tasks that can be automated. Customers in hospitality, financial services, insurance, government, and healthcare highlight dramatic productivity and financial gains by migrating to TeamDynamix, including: - 70% faster approval resolution time with automated workflow and integration. - 60% ticket deflection using conversational AI and virtual agents. - 30% reduction in ticket resolution time due to improved workflow. The company also welcomed Executive Chair of the Board of Directors, Flint Brenton, a seasoned executive with a strong track record in enterprise software leadership and innovation, as well as newly appointed Chief Financial Officer John Blood, who brings deep SaaS and growth-stage finance expertise to help scale TeamDynamix through the next phase of expansion. The company also recently acquired Sassafras for IT Asset Management, offering customers further cost containment through software and hardware usage tracking and compliance management. 'SoftwareReviews data, based on feedback from real end-users, shows that TeamDynamix continues to rank highly in the IT Service Management category, particularly due to its no-code automation and integration capabilities,' says Mahmoud Ramin, Senior Research Analyst at Info-Tech Research Group. 'These in-demand features reflect the growing focus among IT leaders on reducing manual processes and improving efficiency across service management and IT operations.' About TeamDynamix We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit to learn more.
National Post
6 days ago
- Business
- National Post
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
This advertisement has not loaded yet, but your article continues below. Rod Mathews, CEO, TeamDynamix Business Wire Momentum Driven by Customer Expansion and New Accounts Across Industries, Including Financial Services, Healthcare, Hospitality, Higher Education, and Public Sector THIS CONTENT IS RESERVED FOR SUBSCRIBERS Enjoy the latest local, national and international news. Exclusive articles by Conrad Black, Barbara Kay and others. Plus, special edition NP Platformed and First Reading newsletters and virtual events. Unlimited online access to National Post. National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles including the New York Times Crossword. Support local journalism. SUBSCRIBE FOR MORE ARTICLES Enjoy the latest local, national and international news. Exclusive articles by Conrad Black, Barbara Kay and others. Plus, special edition NP Platformed and First Reading newsletters and virtual events. Unlimited online access to National Post. National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles including the New York Times Crossword. Support local journalism. REGISTER / SIGN IN TO UNLOCK MORE ARTICLES Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account. Share your thoughts and join the conversation in the comments. Enjoy additional articles per month. Get email updates from your favourite authors. THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK. Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors COLUMBUS, Ohio — TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM platforms that offer increased agility alongside AI-powered service management leveraging virtual agents, conversational AI, and enterprise automation. This momentum is indicative of a market trend toward the adoption of ITSM systems with lower administrative overhead over cumbersome, legacy ITSM platforms. IT leaders are migrating away from admin-heavy ITSM platforms that drain IT teams and budgets. Drive agility with no-code enterprise service automation and AI. Market Demand for Agility is Driving Growth for TeamDynamix: 67% increase in new customers over $100K in ARR in H1 2025 over H1 2024, led by rapid expansion in the corporate and commercial market , particularly within the upper mid-sized enterprise tier. over $100K in ARR in H1 2025 over H1 2024, led by rapid expansion in the , particularly within the upper mid-sized enterprise tier. 72% increase in new customer automation platform sales as complex sectors such as financial services, healthcare, and business services prioritize no-code enterprise automation for enterprise workflow. as complex sectors such as financial services, healthcare, and business services prioritize for enterprise workflow. 100% increase in AI platform adoption driven by rising demand for AI-enhanced virtual agents and conversational interfaces that personalize support and execute actions through robust back-end integrations. Notable new customer acquisitions include a $16.5B insurance company, a $2.5B healthcare infrastructure company, and a $2.6B hospitality company. TeamDynamix is top of quadrant in the Info-Tech ITSM rankings and is recognized as a Gartner® Peer Insights Top Performer for IT Service Management. High reviews focus on ease of administration and agility. 'We're seeing a tipping point in the market. Customers are migrating away from admin-heavy legacy platforms that drain IT teams and budgets,' explains Rod Mathews, Chief Executive Officer of TeamDynamix. 'TeamDynamix offers a no-code platform that pairs AI automation with Enterprise Service Management. We are helping organizations radically simplify operations, resulting in lower total cost of ownership, faster time to value, and improved service delivery outcomes.' According to an InformationWeek market study, IT technicians spend 2-3 months a year on manual tasks that can be automated. Customers in hospitality, financial services, insurance, government, and healthcare highlight dramatic productivity and financial gains by migrating to TeamDynamix, including: – 70% faster approval resolution time with automated workflow and integration. – 60% ticket deflection using conversational AI and virtual agents. – 30% reduction in ticket resolution time due to improved workflow. The company also welcomed Executive Chair of the Board of Directors, Flint Brenton, a seasoned executive with a strong track record in enterprise software leadership and innovation, as well as newly appointed Chief Financial Officer John Blood, who brings deep SaaS and growth-stage finance expertise to help scale TeamDynamix through the next phase of expansion. The company also recently acquired Sassafras for IT Asset Management, offering customers further cost containment through software and hardware usage tracking and compliance management. 'SoftwareReviews data, based on feedback from real end-users, shows that TeamDynamix continues to rank highly in the IT Service Management category, particularly due to its no-code automation and integration capabilities,' says Mahmoud Ramin, Senior Research Analyst at Info-Tech Research Group. 'These in-demand features reflect the growing focus among IT leaders on reducing manual processes and improving efficiency across service management and IT operations.' We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit to learn more. View source version on Lucia Marchese 908-347-2616 This advertisement has not loaded yet.
Business Wire
07-08-2025
- Business
- Business Wire
TeamDynamix is Recognized as a 2025 Gartner® Peer Insights™ Strong Performer for IT Service Management Platforms
COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, the leading provider of work management, automation, and AI solutions, is excited to share that they were named a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer:' IT Service Management Platforms. Gartner defines IT Service Management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support, and improve integrated IT services. Get the full report here. Modern organizations don't want bloated, labor-intensive ITSM systems... TeamDynamix customers are transforming their operations using the power of automation, conversational AI, and no-code configuration to deliver faster time to value. Share 'We feel that being recognized as a 2025 Strong Performer for IT Service Management platforms reinforces what our customers already know: modern organizations don't want bloated, labor-intensive systems,' said Rod Mathews, CEO of TeamDynamix. 'Our customers are transforming their operations using the power of automation, conversational AI, and no‑code configuration to deliver faster time to value, lower overhead, and provide a better experience for both admins and end users. We're proud to set a new standard for ITSM: simple, smart, and built for today's enterprise.' Reviews from TeamDynamix customers include: 'We came to the table with an accelerated business need and a very short timeframe to complete a full setup of the TDX tool. All efforts were extended by the TeamDynamix team with great precision and in order, yielding a tool that was immediately usable for our needs.' (Banking) 'We have worked with this product for over 2 years. It is managed primarily by one person, supporting about 4,500 end users. Support is fantastic, I often receive same-day responses and resolutions for any issues. There is ample opportunity to customize the product to support special environment builds and solutions." (Healthcare) 'TeamDynamix is highly customizable and the best ITSM software I have used in over 20 years of working in this industry. Having the ability to create custom forms, fields, and workflows has organized our work in ways other vendors could not do.' (Higher Ed) TeamDynamix delivers a unified, no‑code platform for IT Service Management (ITSM) and Enterprise Service Management (ESM), built on a powerful automation and integration layer. Designed for upper mid‑market organizations, the platform combines automation, conversational AI, and no‑code configuration to streamline service delivery, reduce ticket volume, decrease wasted software asset spend, and accelerate time to value without the complexity of custom development or heavy administration. By extending automation and AI across the enterprise, TeamDynamix enables organizations to modernize operations with speed, agility, and cost efficiency. Required Disclaimer: Gartner, Voice of the Customer for IT Service Management Platforms, Peer Contributors, 30 July 2025. Gartner is a registered trademark and service mark, and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. About TeamDynamix We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Learn more at
National Post
07-08-2025
- Business
- National Post
TeamDynamix is Recognized as a 2025 Gartner® Peer Insights™ Strong Performer for IT Service Management Platforms
Low admin overhead, quality of implementation services, and platform agility are consistent drivers of high marks across multiple key industries, including healthcare, financial services, education, and the public sector. Article content COLUMBUS, Ohio — TeamDynamix, the leading provider of work management, automation, and AI solutions, is excited to share that they were named a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer:' IT Service Management Platforms. Gartner defines IT Service Management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support, and improve integrated IT services. Get the full report here. Article content Modern organizations don't want bloated, labor-intensive ITSM systems… TeamDynamix customers are transforming their operations using the power of automation, conversational AI, and no-code configuration to deliver faster time to value. Article content 'We feel that being recognized as a 2025 Strong Performer for IT Service Management platforms reinforces what our customers already know: modern organizations don't want bloated, labor-intensive systems,' said Rod Mathews, CEO of TeamDynamix. 'Our customers are transforming their operations using the power of automation, conversational AI, and no‑code configuration to deliver faster time to value, lower overhead, and provide a better experience for both admins and end users. We're proud to set a new standard for ITSM: simple, smart, and built for today's enterprise.' Article content Reviews from TeamDynamix customers include: Article content 'We came to the table with an accelerated business need and a very short timeframe to complete a full setup of the TDX tool. All efforts were extended by the TeamDynamix team with great precision and in order, yielding a tool that was immediately usable for our needs.' ( Banking) Article content 'We have worked with this product for over 2 years. It is managed primarily by one person, supporting about 4,500 end users. Support is fantastic, I often receive same-day responses and resolutions for any issues. There is ample opportunity to customize the product to support special environment builds and solutions.' ( Healthcare) Article content 'TeamDynamix is highly customizable and the best ITSM software I have used in over 20 years of working in this industry. Having the ability to create custom forms, fields, and workflows has organized our work in ways other vendors could not do.' ( Higher Ed) Article content TeamDynamix delivers a unified, no‑code platform for IT Service Management (ITSM) and Enterprise Service Management (ESM), built on a powerful automation and integration layer. Designed for upper mid‑market organizations, the platform combines automation, conversational AI, and no‑code configuration to streamline service delivery, reduce ticket volume, decrease wasted software asset spend, and accelerate time to value without the complexity of custom development or heavy administration. By extending automation and AI across the enterprise, TeamDynamix enables organizations to modernize operations with speed, agility, and cost efficiency. Article content Required Disclaimer: Article content Gartner, Voice of the Customer for IT Service Management Platforms, Peer Contributors, 30 July 2025. Article content Gartner is a registered trademark and service mark, and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Article content Article content Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content Article content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Article content About TeamDynamix Article content Article content Article content Article content Article content
Associated Press
02-04-2025
- Business
- Associated Press
TeamDynamix Names Rod Mathews as CEO to Lead Next Phase of Growth Focused on Customer-First Acceleration
COLUMBUS, Ohio--(BUSINESS WIRE)--Apr 2, 2025-- TeamDynamix, a leader in service management and workflow automation software, has announced the appointment of Rod Mathews as its new Chief Executive Officer. With a proven track record of scaling businesses through customer-first acceleration, he brings a vision to drive the expansion of the TeamDynamix platform to help address IT complexity with agility, automation and AI. This press release features multimedia. View the full release here: Rod Mathews, CEO, TeamDynamix Mathews has a history of success in scaling SaaS companies through transformative growth. Most recently he was CEO at Axcient, a business continuity and disaster recovery software company where he focused on innovation and market acceleration leading to its acquisition by ConnectWise late last year. During his tenure, Axcient's growth rate tripled driven by the expansion of the market-leading x360 platform focused on the MSP market. As a 30-year tech industry veteran, he has held leadership positions across R&D, marketing, corporate development and general management with Barracuda Networks, EMC, Data Domain and NetApp. 'I am thrilled to be joining TeamDynamix at such a pivotal time,' states Mathews. 'The company has a strong reputation for delivering impactful solutions that drive real value while fostering a strong customer community. I believe the best roadmaps are built by actively listening to customers and solving their most pressing challenges. My approach is grounded in customer-first acceleration, focusing on engaging with the client base while anticipating emerging market trends.' Rod is joining the company following the retirement of Ken Benvenuto, who successfully drove the company through tremendous growth over the past 7 years. With a 400% increase in the customer base, a 98.6% gross retention rate and a 600% increase in revenue under Benvenuto's tenure, the company is poised for exponential growth as it continues to build out its platform to address the evolving needs of the market. Under Mathews' leadership, TeamDynamix will build on this strong foundation, further innovating its platform and services to help customers adapt and thrive while meeting increased demand for capacity and agility. 'As we expand our platform and capabilities, the focus is on building flexible and efficient solutions that leverage AI-driven automation to help organizations reduce IT complexity. I eagerly look forward to the incredible opportunities ahead and all that we will accomplish together.' About TeamDynamix We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit to learn more. SOURCE: TeamDynamix Copyright Business Wire 2025. PUB: 04/02/2025 09:30 AM/DISC: 04/02/2025 09:33 AM
