Latest news with #RohitBatra
Tahawul Tech
04-03-2025
- Business
- Tahawul Tech
MWC 2025: ServiceNow and NVIDIA expand collaboration designed to transform the telecoms industry
Mobile World Congress 2025: ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. The agents are designed to drive productivity across the entire service lifecycle. The first use cases will put AI agents to work for communications service providers (CSPs) to autonomously solve some of the most common, labor‑intensive workflows in customer service and network operations. The combination of ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo, both part of NVIDIA AI Enterprise, brings industry‑specific, out‑of‑the‑box AI agents and delivers a full‑stack agentic AI solution for CSPs to help resolve problems faster and deliver great customer experiences. AI is changing the way telecoms provide service and interact with customers, from automating routine tasks and enhancing self‑service options to enabling human agents to focus on complex issues and speed up customer response times. According to McKinsey, telecom companies could unlock up to $250 billion in value by 2040 by implementing advanced responsible AI practices[1], turning exceptional customer service into a strategic business advantage. 'AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift,' said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. 'The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders. ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI‑powered automation that transforms how CSPs operate and serve their customers.' 'Telcos require AI acceleration to transform their operations,' said Chris Penrose, telco global VP of business development at NVIDIA. 'By creating NVIDIA‑powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction.' Transforming operations through agentic AI New ready‑to‑use AI agents provide CSPs with automation and intelligence capabilities specifically designed to address their unique challenges—building upon the AI agents that are being rolled out to nearly 1,000 customers with GenAI capabilities on the ServiceNow Platform—and enabling them to collaborate, learn, reason, and solve problems on their own. Designed for the telecommunications industry, the AI agents use specialized frameworks and advanced reasoning to repair networks, address service disruptions, and help prevent customer issues before they happen. These AI agents take intelligent, context‑aware actions that work across the service lifecycle, including: Service test and repair : Offers faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, recommend solutions, and coordinate repair actions, including field engineer scheduling. : Offers faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, recommend solutions, and coordinate repair actions, including field engineer scheduling. Network incident analysis: Leverages AI to detect network alerts, identify the root cause, and resolve service disruptions faster. AI agents generate resolution playbooks and help predict potential network disruptions before they impact customers, helping CSPs reduce resolution time and improve customer satisfaction. Leverages AI to detect network alerts, identify the root cause, and resolve service disruptions faster. AI agents generate resolution playbooks and help predict potential network disruptions before they impact customers, helping CSPs reduce resolution time and improve customer satisfaction. Billing resolution: AI agents autonomously identify unusual usage patterns, provide real‑time charge explanations, and recommend more cost‑effective plans. By improving transparency and reducing unexpected charges, CSPs can reduce billing complaints and call center volume. A collaboration built for the future of the telecom industry ServiceNow and NVIDIA are expanding their collaboration on AI‑powered automation solutions by introducing vertical‑specific agentic AI solutions to drive productivity, improve customer experiences, and simplify operations. 'By combining ServiceNow's AI‑driven platform with NVIDIA's advanced AI technology, CSPs are equipped with intelligent automation that enhances network operations and customer service,' said John Byrne, Research Vice President, Communications Service Provider Operations & Monetization industry practice, IDC. 'This collaboration has the potential to enable telecom providers to drive faster resolutions, improve reliability, and enhance customer experiences at scale.' These innovations build on last year's announcement of Now Assist for Telecommunications Service Management (TSM)—a breakthrough solution that helps telcos put AI to work across customer service and network operations to enhance agent productivity, accelerate service resolution, and improve customer experience. Since then, ServiceNow has worked closely with NVIDIA to embed agentic AI‑driven automation into the core of telecom operations, allowing providers to further improve efficiency and deliver better customer experiences with the assistance of autonomous AI agents. Managing AI agent performance Agentic AI without unification creates complexity. ServiceNow's recently announced AI Agent Orchestrator acts as the central control tower for all AI agents, helping to ensure teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. For use cases beyond the out‑of‑the‑box AI agents, the recent introduction of AI Agent Studio empowers enterprises across industries to build and refine custom workflows without complex coding, making it easier to put agentic AI capabilities to work for their specific operational challenges. Workflow Data Fabric serves as the foundation for this agentic AI innovation, seamlessly connecting enterprise‑wide data to power intelligent automation. By accessing both structured and unstructured data wherever it resides, ServiceNow AI Agents can drive smarter decisions and deliver meaningful business outcomes. Availability
TECHx
04-03-2025
- Business
- TECHx
ServiceNow, NVIDIA Unveil AI Agents for Telecom - TECHx Media ServiceNow, NVIDIA Unveil AI Agents for Telecom
ServiceNow, NVIDIA Unveil AI Agents for Telecom ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced the launch of AI agents tailored for the telecom industry. Developed using NVIDIA AI Enterprise software and the NVIDIA DGX Cloud, these AI agents are designed to enhance productivity across the entire service lifecycle. Initially, the AI agents will help communications service providers (CSPs) automate common, labor-intensive tasks in customer service and network operations. By combining ServiceNow's AI platform with NVIDIA's NIM microservices and NeMo, part of NVIDIA AI Enterprise, the new solution provides CSPs with out-of-the-box, industry-specific AI agents. This full-stack agentic AI solution allows telecom providers to resolve issues more quickly, improving customer experiences. AI is reshaping telecom service delivery, automating routine tasks, improving self-service options, and enabling human agents to focus on more complex issues. According to McKinsey, the telecom industry could unlock up to $250 billion in value by 2040 through the implementation of responsible AI practices, turning superior customer service into a strategic business advantage. 'AI continues to drive business transformation in telecom, and ServiceNow, in collaboration with NVIDIA, is playing a pivotal role in this shift,' said Rohit Batra, General Manager and VP of Manufacturing, Telecommunications, Media, and Technology at ServiceNow. 'The introduction of AI agents for telecom highlights our commitment to delivering solutions that tackle the industry's toughest challenges. This collaboration with NVIDIA takes our AI-powered automation to the next level, transforming how CSPs operate and serve their customers.' Chris Penrose, Telco Global VP of Business Development at NVIDIA, added, 'Telcos need AI acceleration to transform their operations. ServiceNow's creation of NVIDIA-powered AI agents to enhance telecom workflows will improve efficiency, optimize costs, and boost customer satisfaction.' AI Agents Transform Telecom Operations The new AI agents are designed to automate and address the specific challenges faced by CSPs. These agents build upon AI capabilities already deployed to nearly 1,000 ServiceNow customers, integrating GenAI to allow collaboration, learning, reasoning, and autonomous problem-solving. Tailored for the telecommunications industry, the AI agents perform tasks across the service lifecycle, such as: Service Test and Repair : Faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, suggest solutions, and coordinate repair actions, including scheduling field engineers. : Faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, suggest solutions, and coordinate repair actions, including scheduling field engineers. Network Incident Analysis : AI detects network alerts, identifies the root cause, and resolves service disruptions more quickly. It also helps predict potential issues, reducing resolution time and enhancing customer satisfaction. : AI detects network alerts, identifies the root cause, and resolves service disruptions more quickly. It also helps predict potential issues, reducing resolution time and enhancing customer satisfaction. Billing Resolution: AI agents identify unusual usage patterns, explain charges in real-time, and suggest cost-effective plans, helping to reduce billing complaints and call center volumes. A Future-Ready Collaboration ServiceNow and NVIDIA's expanded partnership introduces agentic AI solutions specifically for the telecom sector, aimed at improving productivity, customer experience, and operational simplicity. IDC's John Byrne, Research VP of Communications Service Provider Operations & Monetization, said, 'This collaboration equips CSPs with intelligent automation, improving reliability, driving faster resolutions, and enhancing customer experiences at scale.' These new capabilities build on last year's launch of Now Assist for Telecommunications Service Management (TSM) , which applies AI to customer service and network operations. Since then, ServiceNow has worked closely with NVIDIA to embed agentic AI-driven automation at the core of telecom operations. Managing AI Agent Performance To ensure seamless collaboration across tasks and systems, ServiceNow's new AI Agent Orchestrator acts as the central hub for all AI agents. This allows specialized agents to work together towards specific goals. The recently introduced AI Agent Studio enables enterprises to create and refine custom workflows without complex coding, making it easier to apply agentic AI to address specific operational challenges. Built on the Workflow Data Fabric, ServiceNow's AI agents access both structured and unstructured data across the enterprise, powering intelligent automation and delivering meaningful business outcomes. As ServiceNow and NVIDIA continue to innovate, their partnership is set to revolutionize the telecom industry, driving smarter decisions and transforming operations with the power of AI.
Channel Post MEA
03-03-2025
- Business
- Channel Post MEA
ServiceNow Introduces AI Agents Built For Telecom Industry
ServiceNow has announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. The agents are designed to drive productivity across the entire service lifecycle. The first use cases will put AI agents to work for communications service providers (CSPs) to autonomously solve some of the most common, labor‑intensive workflows in customer service and network operations. The combination of ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo, both part of NVIDIA AI Enterprise, brings industry‑specific, out‑of‑the‑box AI agents and delivers a full‑stack agentic AI solution for CSPs to help resolve problems faster and deliver great customer experiences. AI is changing the way telecoms provide service and interact with customers, from automating routine tasks and enhancing self‑service options to enabling human agents to focus on complex issues and speed up customer response times. According to McKinsey, telecom companies could unlock up to $250 billion in value by 2040 by implementing advanced responsible AI practices, turning exceptional customer service into a strategic business advantage. 'AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift,' said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. 'The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders. ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI‑powered automation that transforms how CSPs operate and serve their customers.' 'Telcos require AI acceleration to transform their operations,' said Chris Penrose, telco global VP of business development at NVIDIA. 'By creating NVIDIA‑powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction.' Transforming operations through agentic AI New ready‑to‑use AI agents provide CSPs with automation and intelligence capabilities specifically designed to address their unique challenges—building upon the AI agents that are being rolled out to nearly 1,000 customers with GenAI capabilities on the ServiceNow Platform—and enabling them to collaborate, learn, reason, and solve problems on their own. Designed for the telecommunications industry, the AI agents use specialized frameworks and advanced reasoning to repair networks, address service disruptions, and help prevent customer issues before they happen. These AI agents take intelligent, context‑aware actions that work across the service lifecycle, including: Service test and repair : Offers faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, recommend solutions, and coordinate repair actions, including field engineer scheduling. : Offers faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, recommend solutions, and coordinate repair actions, including field engineer scheduling. Network incident analysis: Leverages AI to detect network alerts, identify the root cause, and resolve service disruptions faster. AI agents generate resolution playbooks and help predict potential network disruptions before they impact customers, helping CSPs reduce resolution time and improve customer satisfaction. Leverages AI to detect network alerts, identify the root cause, and resolve service disruptions faster. AI agents generate resolution playbooks and help predict potential network disruptions before they impact customers, helping CSPs reduce resolution time and improve customer satisfaction. Billing resolution: AI agents autonomously identify unusual usage patterns, provide real‑time charge explanations, and recommend more cost‑effective plans. By improving transparency and reducing unexpected charges, CSPs can reduce billing complaints and call center volume. A collaboration built for the future of the telecom industry ServiceNow and NVIDIA are expanding their collaboration on AI‑powered automation solutions by introducing vertical‑specific agentic AI solutions to drive productivity, improve customer experiences, and simplify operations. 'By combining ServiceNow's AI‑driven platform with NVIDIA's advanced AI technology, CSPs are equipped with intelligent automation that enhances network operations and customer service,' said John Byrne, Research Vice President, Communications Service Provider Operations & Monetization industry practice, IDC. 'This collaboration has the potential to enable telecom providers to drive faster resolutions, improve reliability, and enhance customer experiences at scale.' These innovations build on last year's announcement of Now Assist for Telecommunications Service Management (TSM)—a breakthrough solution that helps telcos put AI to work across customer service and network operations to enhance agent productivity, accelerate service resolution, and improve customer experience. Since then, ServiceNow has worked closely with NVIDIA to embed agentic AI‑driven automation into the core of telecom operations, allowing providers to further improve efficiency and deliver better customer experiences with the assistance of autonomous AI agents. Managing AI agent performance Agentic AI without unification creates complexity. ServiceNow's recently announced AI Agent Orchestrator acts as the central control tower for all AI agents, helping to ensure teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. For use cases beyond the out‑of‑the‑box AI agents, the recent introduction of AI Agent Studio empowers enterprises across industries to build and refine custom workflows without complex coding, making it easier to put agentic AI capabilities to work for their specific operational challenges. Workflow Data Fabric serves as the foundation for this agentic AI innovation, seamlessly connecting enterprise‑wide data to power intelligent automation. By accessing both structured and unstructured data wherever it resides, ServiceNow AI Agents can drive smarter decisions and deliver meaningful business outcomes. 0 0
Tahawul Tech
03-03-2025
- Business
- Tahawul Tech
ServiceNow expands AI-powered manufacturing solutions with the acquisition of Quality 360
ServiceNow, the AI platform for business transformation, has announced the acquisition of the Quality 360 solution from Advania to enhance its strength in the manufacturing industry. Natively built on ServiceNow, Quality 360 will accelerate quality management functionality within the ServiceNow Manufacturing Commercial Operations (MCO) solution and empower manufacturers with proactive, data‑driven insights to address end‑to‑end quality issues, ultimately helping to minimise operational costs and reputational risks. Quality issues in the manufacturing industry are a significant concern and can represent costs as high as 15‑20% of sales revenue, according to the American Society for Quality. Originally built by Advania on the ServiceNow platform, Quality 360 allows manufacturers to proactively identify and resolve quality issues across all stages of production and service delivery, from source identification to containment, corrective action, and resolution. The acquisition aligns with ServiceNow's vision to help manufacturers streamline commercial operations, diversify revenue streams, and manage complex partner ecosystems—including OEMs, resellers, and dealers—with real‑time visibility. 'Manufacturers are under increasing pressure to maintain high‑quality standards while managing complex supply chains', said Rohit Batra, Vice President and General Manager, Manufacturing, Telecom, Media & Tech Industries at ServiceNow. 'By integrating Advania's Quality 360 into the ServiceNow platform, we're providing manufacturers with the AI‑driven insights and automation they need to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner‑led innovation and delivering industry‑specific solutions that drive meaningful transformation'. 'As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow's Manufacturing Commercial Operations', said Hege Støre, Group Chief Executive Officer at Advania. 'ServiceNow's AI capabilities and scalable platform will empower manufacturers with a proactive, data‑driven approach to quality management, helping them mitigate risks and strengthen their competitive edge'. Quality 360 delivers AI‑powered root cause analysis, automated issue detection, and structured resolution frameworks. With a centralized Quality Workspace, standardised playbooks, and real‑time communication tools, manufacturers gain a seamless, end‑to‑end solution to uphold product integrity and customer satisfaction. With this acquisition, ServiceNow continues to reinforce its role as a trusted partner in manufacturing transformation. This latest investment builds on our strong focus on co‑innovation, including manufacturing‑centric initiatives such as the collaboration with Siemens on industrial cybersecurity and AI‑driven automation, as well as the acquisition of the 4Industry solution from Plat4Mation to drive digital transformation across industrial ecosystems. At the same time, broader partnerships with companies like Visa and Genesys demonstrate how ServiceNow is co‑innovating across industries to enhance workflow automation and customer experiences. By fostering a trusted network of partners and customers, ServiceNow accelerates time to value, drives industry‑wide innovation, and delivers future‑proof solutions across the entire platform. Image Credit: ServiceNow
Associated Press
03-03-2025
- Business
- Associated Press
ServiceNow Introduces AI Agents Built for the Telecom Industry to Drive Productivity Across the Entire Service Lifecycle
Mobile World Congress: ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. The agents are designed to drive productivity across the entire service lifecycle. The first use cases will put AI agents to work for communications service providers (CSPs) to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations. The combination of ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo, both part of NVIDIA AI Enterprise, brings industry-specific, out-of-the-box AI agents and delivers a full-stack agentic AI solution for CSPs to help resolve problems faster and deliver great customer experiences. AI is changing the way telecoms provide service and interact with customers, from automating routine tasks and enhancing self-service options to enabling human agents to focus on complex issues and speed up customer response times. According to McKinsey, telecom companies could unlock up to $250 billion in value by 2040 by implementing advanced responsible AI practices, 1 turning exceptional customer service into a strategic business advantage. 'AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift,' said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. 'The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders. ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI-powered automation that transforms how CSPs operate and serve their customers.' 'Telcos require AI acceleration to transform their operations,' said Chris Penrose, telco global VP of business development at NVIDIA. 'By creating NVIDIA-powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction.' Transforming operations through agentic AI New ready-to-use AI agents provide CSPs with automation and intelligence capabilities specifically designed to address their unique challenges—building upon the AI agents that are being rolled out to nearly 1,000 customers with GenAI capabilities on the ServiceNow Platform—and enabling them to collaborate, learn, reason, and solve problems on their own. Designed for the telecommunications industry, the AI agents use specialized frameworks and advanced reasoning to repair networks, address service disruptions, and help prevent customer issues before they happen. These AI agents take intelligent, context-aware actions that work across the service lifecycle, including: Service test and repair: Offers faster, more seamless issue resolution. AI agents analyze network data, diagnose issues, recommend solutions, and coordinate repair actions, including field engineer scheduling. Network incident analysis: Leverages AI to detect network alerts, identify the root cause, and resolve service disruptions faster. AI agents generate resolution playbooks and help predict potential network disruptions before they impact customers, helping CSPs reduce resolution time and improve customer satisfaction. Billing resolution: AI agents autonomously identify unusual usage patterns, provide real-time charge explanations, and recommend more cost-effective plans. By improving transparency and reducing unexpected charges, CSPs can reduce billing complaints and call center volume. A collaboration built for the future of the telecom industry ServiceNow and NVIDIA are expanding their collaboration on AI-powered automation solutions by introducing vertical-specific agentic AI solutions to drive productivity, improve customer experiences, and simplify operations. 'By combining ServiceNow's AI-driven platform with NVIDIA's advanced AI technology, CSPs are equipped with intelligent automation that enhances network operations and customer service,' said John Byrne, Research Vice President, Communications Service Provider Operations & Monetization industry practice, IDC. 'This collaboration has the potential to enable telecom providers to drive faster resolutions, improve reliability, and enhance customer experiences at scale.' These innovations build on last year's announcement of Now Assist for Telecommunications Service Management (TSM)—a breakthrough solution that helps telcos put AI to work across customer service and network operations to enhance agent productivity, accelerate service resolution, and improve customer experience. Since then, ServiceNow has worked closely with NVIDIA to embed agentic AI-driven automation into the core of telecom operations, allowing providers to further improve efficiency and deliver better customer experiences with the assistance of autonomous AI agents. Managing AI agent performance Agentic AI without unification creates complexity. ServiceNow's recently announced AI Agent Orchestrator acts as the central control tower for all AI agents, helping to ensure teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. For use cases beyond the out-of-the-box AI agents, the recent introduction of AI Agent Studio empowers enterprises across industries to build and refine custom workflows without complex coding, making it easier to put agentic AI capabilities to work for their specific operational challenges. Workflow Data Fabric serves as the foundation for this agentic AI innovation, seamlessly connecting enterprise-wide data to power intelligent automation. By accessing both structured and unstructured data wherever it resides, ServiceNow AI Agents can drive smarter decisions and deliver meaningful business outcomes. Availability AI agents in telecom will be available on March 12 alongside ServiceNow's Yokohama release. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. Madison DaValle ServiceNow Public Relations 847-910-8344 SOURCE: ServiceNow, Inc. Copyright Business Wire 2025. PUB: 03/03/2025 12:00 AM/DISC: 03/03/2025 12:02 AM
