Latest news with #SLAs
Time Business News
31-07-2025
- Business
- Time Business News
Why More Companies Are Turning to Outsourced IT Support
As businesses evolve in the digital age, IT infrastructure has become more complex, critical, and resource-intensive than ever before. From maintaining daily operations to managing data security and ensuring compliance, companies must now juggle numerous tech demands. But rather than building large in-house teams, more and more companies are choosing to invest in Outsourced IT Support. This strategic move offers flexibility, cost savings, access to specialized expertise, and the agility needed to stay competitive. Outsourced IT Support has become a go-to solution for companies looking to scale their operations without being bogged down by the overhead of an internal IT department. Small to mid-sized businesses especially benefit from this model, gaining access to enterprise-level tools and professionals without having to break the bank. By relying on external service providers, companies can shift their focus from maintaining technology to leveraging it for growth. Instead of spending valuable time troubleshooting issues, teams can concentrate on core business goals. Outsourced IT Support providers offer round-the-clock monitoring, rapid response to system outages, and proactive maintenance, all of which are vital in today's always-on business environment. Moreover, these partnerships often come with Service Level Agreements (SLAs) that define response times and service quality, giving companies peace of mind and predictable performance. Modern businesses operate in a highly dynamic environment. Seasonal demand, expansion into new markets, or sudden surges in customer traffic can all place unexpected strain on IT infrastructure. With Outsourced IT Support, companies can scale services up or down based on real-time needs, without having to hire or lay off staff. This flexibility is not only operationally advantageous but also cost-effective. Traditional in-house IT setups require investment in salaries, training, equipment, and software licenses. In contrast, outsourcing allows companies to convert fixed costs into variable ones, paying only for the services they need when they need them. Another significant advantage is that Outsourced IT Support firms often work with a wide range of clients, exposing them to a broad spectrum of technologies and challenges. This means they're more likely to bring innovative solutions to the table and keep your systems aligned with current best practices. As the outsourced model has matured, Managed IT Services have emerged as a more comprehensive and proactive version of support. These services don't just fix issues as they arise—they prevent them. Managed service providers (MSPs) handle everything from infrastructure management and data backup to disaster recovery and cloud integration. Managed IT Services are especially appealing to companies that want a long-term partner who will take responsibility for aligning technology with their business objectives. Unlike traditional IT support, which is often reactive, Managed IT Services involve continuous monitoring and optimization. With automation and artificial intelligence becoming standard, MSPs can detect anomalies, perform updates, and respond to threats in real-time—often before the client even realizes there's an issue. This proactive approach reduces downtime and enhances overall efficiency. For organizations without the capacity to build a full-scale IT team, Managed IT Services offer a path to digital maturity without the growing pains. Regardless of size or industry, every company faces cyber threats. From phishing attacks and ransomware to data breaches and insider threats, the landscape of cybercrime is becoming more sophisticated. In this context, the role of Cybersecurity Services has never been more crucial. Cybersecurity Services offered by outsourced IT providers include real-time threat monitoring, firewalls, antivirus software, endpoint protection, and employee training programs. These services are designed not just to react to incidents, but to build a comprehensive security posture that minimizes risk. Most small businesses mistakenly believe that they're too small to be targeted. However, the opposite is true. Smaller firms often lack proper defenses, making them easy targets. By investing in Cybersecurity Services, businesses can secure sensitive data, protect customer trust, and avoid the legal and financial consequences of a breach. Compliance is another key factor. Regulations such as GDPR, HIPAA, and PCI-DSS require companies to maintain stringent security protocols. Cybersecurity Services ensure that your organization stays compliant with these regulations while keeping your IT systems safeguarded. Every minute of IT downtime costs money. Whether it's a server outage, a failed backup, or a malware attack, interruptions to business operations can quickly snowball into major losses. Outsourced IT Support helps mitigate this risk through proactive monitoring, routine maintenance, and instant response teams. Since downtime impacts more than just finances—it can affect customer satisfaction and employee morale—it's essential to have reliable systems in place. With the right support provider, companies can ensure that any issues are resolved swiftly and efficiently. Outsourced IT Support also helps companies make better use of technology by identifying inefficiencies and recommending upgrades or new systems. This continuous optimization translates directly into higher productivity and better use of resources. There's a growing global shortage of skilled IT professionals. Hiring and retaining talent has become increasingly difficult and expensive. In-house teams may lack the breadth of experience required to handle the variety of technologies in use today. Managed IT Services address this challenge by offering access to a full team of specialists, including network engineers, cloud experts, and security analysts. This breadth of knowledge allows companies to stay competitive without needing to recruit, onboard, and train a team from scratch. Additionally, outsourcing eliminates the challenge of managing internal teams. The MSP takes on the responsibility of performance, availability, and expertise, freeing your HR and management from the overhead of IT staffing. Technology evolves at a rapid pace. What was cutting-edge two years ago may now be obsolete. Managed IT Services providers make it their business to stay ahead of the curve, keeping clients updated with the latest tech tools and practices. This means businesses don't have to worry about falling behind or making poor tech investments. MSPs will usually assess current infrastructure, suggest improvements, and implement systems that are future-proof. Whether it's migrating to the cloud, integrating AI tools, or setting up remote work capabilities, Managed IT Services ensure that companies can take advantage of modern technology without overwhelming their internal resources. Cybersecurity isn't just about firewalls and antivirus software—it's also about people. Human error remains one of the biggest vulnerabilities in any organization. That's where Cybersecurity Services go beyond technical tools. Training programs, phishing simulations, and regular audits are all part of a holistic security strategy. Cybersecurity Services help create a culture of awareness, making employees the first line of defense against cyber threats. Moreover, outsourced providers can conduct regular assessments and penetration testing to identify weaknesses before hackers do. They also keep your security solutions updated in real-time, closing vulnerabilities as soon as they're discovered. The demand for Outsourced IT Support is growing rapidly—and it's easy to see why. In an era where digital operations are critical to success, businesses need reliable, cost-effective, and scalable solutions. By partnering with an external provider, companies can ensure optimal performance, robust security, and continuous innovation. As more companies discover the value of this approach, Outsourced IT Support will continue to play a vital role in helping them navigate the complexities of modern technology. It's not just about solving problems anymore—it's about enabling growth, fostering agility, and preparing for the future. To stay ahead of the competition, investing in both Managed IT Services and Cybersecurity Services is no longer optional—it's essential. TIME BUSINESS NEWS
New Indian Express
30-07-2025
- Health
- New Indian Express
Chemist body calls for scrutiny of e-pharmacy ops amid fake drug busts
NEW DELHI: Amid ongoing crackdowns on counterfeit drugs in the national capital, the All-India Organisation of Chemists and Druggists (AIOCD) has voiced concerns over the unchecked operations of online pharmacy platforms. The association criticised the State Licensing Authority for its continued inaction in regulating and monitoring the functioning of these e-pharmacies. 'The online pharmacy platforms continue to sell medicines in violation of the Drugs & Cosmetics Act, 1940, posing a serious threat to public health. Our association had formally highlighted the matter to the Union Minister of State for Health and Family Welfare about the continued inaction by State Licensing Authorities (SLAs), despite repeated complaints being forwarded to them by the Central Drugs Standard Control Organisation (CDSCO). While her reply in the Rajya Sabha on July 22 mentioned that complaints regarding unauthorised sale of medicines are referred to SLAs, no visible or effective action has been taken by the SLA on the ground,' the association said on Tuesday. In the absence of final regulation, e-pharmacy platforms continue to sell habit-forming and psychotropic drugs without prescription, schedule H, H1, and X medicines in violation of the law, untraceable, diverted, and unlicensed stock, and medicines without any quality assurance or physical verification, it added. Notably, the drug control department had earlier flagged the dubious role of online platforms in the sale of counterfeit cancer drugs whose network it busted last month. Rajiv Singhal, general secretary of the AIOCD, said the e-pharmacies are running without any checks and balances. 'Recently, a large swathe of counterfeit medicine was busted in Delhi, where the roles of these e-pharmacies also came under the scanner as distribution networks. They don't document the sale of Schedule H, H1, and X medicine, which are habit-forming, which is again against the law. So either the government should take action or force them to shut operations,' he said.
Time of India
27-07-2025
- Health
- Time of India
AIOCD demands strict action against illegal e-pharmacies; raises alarm over inaction by SLAs
The All-India Organisation of Chemists and Druggists ( AIOCD ), representing over 12.40 lakh chemists across India, has expressed grave concern over the illegal and unregulated operation of online pharmacy platforms, which allegedly continue to sell medicines in violation of the Drugs & Cosmetics Act, 1940, posing a serious threat to public health . Accoridng to a statement from AIOCD, JS Shinde, President, Rajiv Singhal, General Secretary, informed that in a formal communication addressed to the Minister of State for Health and Family Welfare, Anupriya Patel, AIOCD has highlighted the continued inaction by State Licensing Authorities (SLAs), despite repeated complaints being forwarded to them by the Central Drugs Standard Control Organisation ( CDSCO ). Explore courses from Top Institutes in Please select course: Select a Course Category Degree PGDM Operations Management MCA Data Science CXO healthcare MBA Technology Management Data Science Project Management Healthcare Cybersecurity Finance Data Analytics Leadership Design Thinking Others Artificial Intelligence others Digital Marketing Product Management Public Policy Skills you'll gain: Data-Driven Decision-Making Strategic Leadership and Transformation Global Business Acumen Comprehensive Business Expertise Duration: 2 Years University of Western Australia UWA Global MBA Starts on Jun 28, 2024 Get Details While the Minister's reply in the Rajya Sabha on 22nd July 2025 stated that complaints regarding unauthorised sale of medicines are referred to SLAs, however, AIOCD has informed that no visible or effective action has been taken by any SLA across the country. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Play War Thunder now for free War Thunder Play Now Undo To escalate this matter further, a high-level delegation of AIOCD met with the Drug Controller General of India (DCGI), Dr Rajeev Raghuvanshi, on July 21, and urged him to take the following urgent actions: Immediate crackdown on all illegal e-pharmacies operating without any valid license or oversight, including the Quick Commerce Players; Withdrawal of GSR 220(E), which was issued during the COVID-19 epidemic but is now being misused by these platforms to justify unlawful activities, and Withdrawal of GSR 817(E), the draft regulation issued in August 2018, which has remained in draft form for over eight years, enabling misuse due to lack of legal clarity, according to the statement. AIOCD has repeatedly submitted that GSR 817(E) is outdated and has failed to address the ground realities of digital drug distribution. Live Events JS Shinde, President, Rajiv Singhal, General Secretary, AIOCD, highlighted that the loosely drafted definition of 'Manufacturer' is the root cause of the issue and emphasised the need for a holistic and comprehensive approach involving all concerned departments, the statement said. AIOCD also expressed its readiness to provide suitable amendments to the Act, Rules, and relevant orders. AIOCD reiterated that medicines are not ordinary consumer goods, and their sale and distribution must not be left to automated platforms or unauthorized logistics chains. Continued inaction will lead to a public health disaster of irreversible scale. According to the statement, AIOCD demanded immediate withdrawal of GSR 817(E) and GSR 220(E) to prevent further legal misuse; Centralized enforcement action by CDSCO against all illegal online pharmacies; Action of all illegal E pharmacies on government directives must be initiated immediately by State SLA's . AIOCD appeals to the Ministry of Health and Family Welfare to take urgent action in the interest of safeguarding public health and restoring trust in India's pharmaceutical regulatory system, the statement added.
Business Recorder
09-07-2025
- Business
- Business Recorder
Blackouts and broken promises: lessons from KE's privatisation — II
Lessons and way forward The bottom line for consumers is that privatisation did not deliver reliable power, reasonable rates, or responsible management. Instead, they have faced many of the same issues that plague public utilities — load shedding, line losses, billing disputes — plus new frustrations like feeling powerless against a monopoly. This experience holds important lessons for the wider power sector privatization agenda. As the government prepares to offload FESCO, GEPCO, IESCO and others from its portfolio, that the country cannot afford to repeat. To ensure that future transactions genuinely serve consumers and the economy, the following safeguards must be made non-negotiable in all upcoming privatization deals: Robust Service-Level Agreements (SLAs): Contracts must specify maximum allowable outage hours per feeder and include automatic, pre-specified financial penalties that bite—not token fines that become a cost of doing business. Smart Metering Enforcement: Advanced metering infrastructure should be deployed to its full potential. Delinquent connections must be isolated at the sub-feeder level, ensuring compliant consumers never suffer for others' theft or nonpayment. Blackouts and broken promises: lessons from KE's privatisation — I Automatic Profit Rebates: Tariff structures must embed an automatic 'claw-back' mechanism, with rebate payments to consumers triggered immediately once earnings thresholds are breached—delay through litigation must be disallowed. Safety and Infrastructure Mandates: Investment commitments for line insulation, transformer replacements and real-time network monitoring must be mandatory, audited by third parties and published publicly every quarter. Independent Oversight Body: Beyond Nepra, an independent 'Power Service Commission' — with equal representation from federal, provincial and consumer bodies—should have authority to review SLAs, impose penalties, and even revoke licenses in extreme cases. Consumer Grievance Escalation Path: A transparent, tiered complaints process—culminating in a binding arbitration panel—will give consumers and businesses a credible avenue to resolve billing or service disputes without endless bureaucratic delay. If these mechanisms are not embedded from the outset, Pakistan risks entrenching private monopolies that are just as opaque and unaccountable as the public ones they replace, only with even fewer tools for course correction. The next phase of privatization must not merely change ownership, it should rewrite the rules of engagement between utilities and the people they serve. Anything less will repeat the same mistakes, at a much higher cost. (Concluded) Copyright Business Recorder, 2025
The Sun
13-05-2025
- Automotive
- The Sun
VinFast collaborates with four Philippine partners for robust service network expansion
MANILA, PHILIPPINES - Media OutReach Newswire - 13 May 2025 - VinFast today announced the official signing of collaboration agreements with four reputable partners in the Philippines: Goodyear Philippines, Tire King and Rubber Products, Power Tread Services, and Marcjan Cavite. These partnerships are expected to play a key role in helping VinFast reach its goal of establishing over 100 authorized service workshops across the Philippines in 2025. Under the newly signed Memorandums of Understanding (MOUs) and Service Level Agreements (SLAs), VinFast will collaborate with four experienced partners operating service centers across the Philippines to provide maintenance, repair, and electric vehicle care services in accordance with the Company's global standards. Specifically, VinFast and Goodyear Philippines will work closely with the goal of establishing 50 authorized VinFast service workshops in 2025. Similarly, Marcjan Cavite is expected to open eight workshops, while Tire King and Power Tread will each establish seven. These authorized VinFast service workshops in the Philippines will adhere to stringent standards regarding facilities, machinery, equipment, and the professional qualifications of the technical teams. They will also prioritize the provision of genuine services and parts for VinFast vehicle owners. As part of this collaboration, VinFast is committed to supporting its partners through personnel training programs, technical consultation, and experience sharing, aiming to rapidly expand the network of authorized service workshops. These latest agreements - combined with previous MOUs signed with JIGA and Motech - will serve as a crucial stepping stone for VinFast to accelerate the development of its electric vehicle ecosystem in the Philippines, enhancing the after-sales experience for customers. Mr. Pham Sanh Chau, CEO of VinFast Asia, shared: 'The collaboration with experienced and insightful local players in the Philippines is a clear testament to VinFast's enduring commitment to developing a comprehensive electric vehicle ecosystem here. This marks the beginning of promising partnerships, laying a solid foundation for VinFast to better serve customers and promote a green lifestyle throughout the nation.' Nearly a year since its market entry in the Philippines, VinFast has steadily expanded its presence with its portfolio of smart EV models, attractive sales offerings, and a continuously refined after-sales support system. Across Southeast Asia, VinFast is actively pursuing the development of a comprehensive 'For a Green Future' ecosystem, placing a strong emphasis on collaborative growth of charging infrastructure and service networks. This framework, established successfully in Vietnam, is now being extended to promising markets such as the Philippines.
