Latest news with #Safelite
Motor 1
03-08-2025
- Automotive
- Motor 1
'I Took Time Off From Work:' Woman's Window Shatters From the Heat. Then a Safelite Manager Steps In
A Florida creator's seemingly simple task of replacing a broken car window started with a simple online appointment. Three weeks later, she's still trying to soldier on despite no repairs, multiple missed workdays, non-existent customer service, and a viral TikTok. Safelite gets called out early and often in the clip from Pinky (@pinkypie4670) that details the many scheduling, logistical, and communications hoops she's jumped through, with no resolution for her shattered window. Delay and Disarray She explains how her back passenger window exploded from heat damage, which is an unfortunate but not unheard-of phenomenon , especially in hot climates like Florida. Sudden temperature changes can cause tempered glass to fail, particularly if there are hidden flaws or prior damage. After making a mobile repair appointment with Safelite via its online portal, she was given a seven-day wait. The real frustration began after scheduling. Week 1: Safelite called on the day of the appointment to say the part wasn't available due to a manufacturing order error. She attempted to reschedule multiple times, including taking time off work. Week 2: A second appointment was canceled. This time, because the glass still hadn't arrived. Another attempt was made for later that week, this time to her new home address. Week 3: On the third scheduled visit, the technician (whom she praised by name) arrived, only to discover the part ordered was the wrong size, so the window could not be installed. Throughout the ordeal, she describes being unable to reach a human for updates. Multiple customer service calls routed her through automated systems, which is a growing issue for service companies trying to scale operations while minimizing labor costs. Despite assurances that someone would follow up, she still has an unfixed window and no clear path forward. 'This is a huge inconvenience, driving with no window,' she says, adding that she will likely have to take another day off work for the repair. Why Auto Glass Repairs Are Complicated While this story may sound extreme, it highlights broader systemic issues in the auto glass repair industry, especially among large national chains juggling online scheduling, mobile service, and inventory logistics. Part supply issues are common in the industry , especially when dealing with newer or less common vehicle models. Even slight differences in trim or manufacturing year can cause delays if the wrong glass is ordered. Mobile service adds complexity , and technicians rely on accurate parts, tight routing, and reliable communication. If a technician calls out sick (as happened once in the accounts covered in the video) or a part is misordered, the customer may not find out until the time of service. Customer service breakdowns further complicate matters . As companies like Safelite adopt more AI-powered tools and centralize dispatching, it can be difficult for customers to reach local managers directly. How to Avoid Similar Headaches Pinky's story has sparked sympathy and frustration from commenters, but it also offers a cautionary tale for car owners navigating glass repair. Here's how experts say you can reduce the risk of a long, drawn-out repair experience: Double-confirm part availability. After booking online, call the location or customer service to confirm the part has been ordered and is correct for your exact trim level. Avoid the first-morning slot. If the technician is delayed or calls out, you're more likely to be rescheduled than if your job is later in the day. Choose in-shop service if possible. While mobile appointments are convenient, they introduce more chances for miscommunication and missed windows. In-shop repairs often have more tools and backup inventory on hand. Document everything. Save texts, voicemails, screenshots, and call logs in case you need to escalate the issue . In some states, you may be eligible for reimbursement if delays cause financial harm or violate consumer protection laws. Motor1 reached out to Pinky via direct message and contacted Safelite via online feedback form. Now Trending 'The Things We Would Do for Discount Tire:' Customer Drops Their Car Off at Discount Tire. They Didn't Mention the Breathalyzer 'Is it Actually Necessary to Buy a $30 Gas Can?': Woman Uses Hawaiian Punch Bottle as Gas Can. Is that OK? Get the best news, reviews, columns, and more delivered straight to your inbox, daily. back Sign up For more information, read our Privacy Policy and Terms of Use . Share this Story Facebook X LinkedIn Flipboard Reddit WhatsApp E-Mail Got a tip for us? Email: tips@ Join the conversation ( )
Hindustan Times
28-06-2025
- Automotive
- Hindustan Times
Corey Heim nearly leads wire-to-wire in winning at Lime Rock Park
Corey Heim's victory in the NASCAR CRAFTSMAN Truck Series' debut at Lime Rock Park wasn't just a case of domination. It was an eyelash away from perfection. HT Image Heim led 99 of 100 laps at the 1.478-mile road course in bucolic Lakeville, Connecticut, to win the LiUNA! 150 his fifth victory of the season and the 16th of his career. The only lap Heim failed to lead came on a restart with five laps left, after Matt Mills ran off course and stalled near Turn 1 on Lap 90. Layne Riggs beat Heim to the start/finish line on Lap 96 but drove hard into the first corner and stacked up the field behind him, scrambling positions two through five. Aside from the one lap he didn't lead, Heim's performance was the model of consistent excellence. The driver of the No. 11 TRICON Garage Toyota posted the fastest lap of the race on his second circuit , swept both stages, and posted dramatic margins over his closest pursuers in each of the first two segments. Heim is the first driver in Truck Series history to win three-straight road- course races, having triumphed at Mid-Ohio in 2023 and Circuit of the Americas last year. "Yeah, that was nothing short of incredible," Heim acknowledged. "These road courses-I really look forward to them, pre-event and whatnot, and I really prepare for them, so to see all that pay off with Safelite, TRICON, Toyota, it's super special. "Obviously, the truck was so good today. I can't complain one bit about that. A flawless day and we will take that and move forward and try and collect some wins that we should have had this year." Reigning series champion Ty Majeski was the beneficiary of Riggs' aggressive charge into Turn 1 on the final restart. Majeski inherited the runner-up position and crossed the finish line 1.381 seconds behind Heim. "Honestly, we struggled with the truck a little bit to fire off," Majeski said. "We kept getting it better progressively each and every run. So, got it close at the end, had a shot at Corey and probably got a little over-zealous in Turn 4, hit the curb and kind of ruined my shot to make him a least a little nervous and try to force him into a mistake. "From there, he just got too much breathing room and was kind of able to do his thing. Overall, really good day. This is the point when I want to turn our season around-going to IRP , Watkins Glen and Richmond next. Three really good tracks for us, so I'm excited for this Playoff stretch." Rookie Giovanni Ruggiero ran third, followed by Ben Rhodes and Australian Cam Waters, as ThorSport Racing put three drivers in the top five . Riggs fell to 12th during the Turn 1 melee and finished 13th. Road course ace Jordan Taylor, who finished third in the first two stages, dropped to 20th at the finish. Heim started from the pole and led all 35 laps in Stage 1, building an advantage of 7.065 seconds over second-place Riggs at the first green/checkered flag. Third-place Taylor, a star in the sportscar ranks, was 14.051 seconds in arrears at the first stage break. After Lap 37, the race trucks came to pit road for a controlled stop under red-flag conditions. The restart on Lap 40 brought no changes at the front of the field. Heim cleared Riggs through the first two corners and quickly expanded his advantage over the second-place truck. The second stage mirrored the first. Heim beat Riggs to the finish line by 7.281 seconds, with Taylor in third trailing by 14.286 seconds. The two stage wins were the 13th and 14th for Heim this season. NASCAR CRAFTSMAN Truck Series Race - LIUNA 150 1. Corey Heim, Toyota, 100. 2. Ty Majeski, Ford, 100. 3. Giovanni Ruggiero #, Toyota, 100. 4. Ben Rhodes, Ford, 100. 5. Cam Waters, Ford, 100. 6. Chandler Smith, Ford, 100. 7. Josh Bilicki, Chevrolet, 100. 8. Brent Crews, Toyota, 100. 9. Daniel Hemric, Chevrolet, 100. 10. Tyler Ankrum, Chevrolet, 100. 11. Grant Enfinger, Chevrolet, 100. 12. Kaden Honeycutt, Chevrolet, 100. 13. Layne Riggs, Ford, 100. 14. Tanner Gray, Toyota, 100. 15. Thomas Annunziata, Chevrolet, 100. 16. Connor Mosack #, Chevrolet, 100. 17. Andres Perez De Lara #, Chevrolet, 100. 18. Ben Maier, Chevrolet, 100. 19. Matt Crafton, Ford, 100. 20. Jordan Taylor, Chevrolet, 100. 21. Rajah Caruth, Chevrolet, 100. 22. Jack Wood, Chevrolet, 100. 23. Stewart Friesen, Toyota, 100. 24. Jake Garcia, Ford, 99. 25. Timmy Hill, Toyota, 98. 26. Matt Mills, Chevrolet, 98. 27. William Lambros, Ford, 98. 28. Frankie Muniz #, Ford, 98. 29. Toni Breidinger #, Toyota, 98. 30. Dawson Sutton #, Chevrolet, 96. 31. Spencer Boyd, Chevrolet, 92. 32. Dale Quarterley, Chevrolet, Electrical, 91. 33. Wesley Slimp, Toyota, Ignition, 90. 34. Alex Labbe, Ford, Rear Gear, 34. Average Speed of Race Winner: 71.651 mph. Time of Race: 2 Hrs, 3 Mins, 46 Secs. Margin of Victory: 1.381 Seconds. Caution Flags: 3 for 13 laps. Lead Changes: 2 among 2 drivers. Lap Leaders: C. Heim 1-94;L. Riggs 95;C. Heim 96-100. Leaders Summary : Corey Heim 2 times for 99 laps; Layne Riggs 1 time for 1 lap. Stage #1 Top Ten: 11,34,7,1,81,45,38,71,98,07 Stage #2 Top Ten: 11,34,7,81,38,45,98,07,71,9 By Reid Spencer, NASCAR Wire Service. Special to Field Level Media. This article was generated from an automated news agency feed without modifications to text.
Newsweek
03-06-2025
- Automotive
- Newsweek
Corey Heim Regrets 'Desperate Move' on Brad Keselowski in Nashville
Based on facts, either observed and verified firsthand by the reporter, or reported and verified from knowledgeable sources. Corey Heim has opened up on the incident involving him and Brad Keselowski during the NASCAR Cup Series race at the Nashville Superspeedway. Heim regretted his move on lap 132 that led to a contact with Keselowski at high speed. Calling his action a "desperate move," Heim has taken responsibility for the incident. Heim was moving up the order quite fast after starting from P33 and showcased a strong chance of finishing in the top 10. However, the incident with Keselowski ended his race. The Cracker Barrel 400 was Heim's second race start of the season. The 22-year-old driver explained that he was highly confident about the pace in his Toyota Camry and assumed that he had passed Keselowski. However, the error in judgment cost both drivers and teams a considerable number of points. Being apologetic for the incident, Heim told NBC Sports: Corey Heim, driver of the #11 Safelite/Foster Love Toyota, enters his truck for the NASCAR Craftsman Truck Series Rackley Roofing 200 at Nashville Superspeedway on May 30, 2025 in Lebanon, Tennessee. Corey Heim, driver of the #11 Safelite/Foster Love Toyota, enters his truck for the NASCAR Craftsman Truck Series Rackley Roofing 200 at Nashville Superspeedway on May 30, 2025 in Lebanon, Tennessee."I'm pretty sure I just kind of cleared myself across the nose of (Brad Keselowski). A little bit too desperate. We were moving forward really quick and I had a lot of confidence in my Camry and thought I could clear him by the time I got to the wall, and just used too much racetrack, so sorry to those guys. It looks like I kind of ruined his day, too, and never want to do that. Just can't say enough about the speed we had. "I think if we didn't start in 33rd, we could have been battling in the top 10. A lot of positives, just screwed it up on my part. Huge thank you to 23XI, Toyota. Definitely had a lot of fun, and looking forward to doing again." Another incident at Nashville that made headlines was Carson Hocevar's clash with Ricky Stenhouse Jr., who was hit from behind. The Hyak Motorsports driver then lost control and crashed into the wall. Hocevar went on to secure second place, while Stenhouse Jr. finished last. Speaking to the media on pit road, Hocevar said: "I kind of got a run and felt like I was kinda there. That like, I felt like I was there enough, right, to get a call inside and have him kind of just run the middle. Honestly, probably could have cleared me. So, that's just what I expected him to do, and he didn't. And by the time I checked up, I almost spun too. "So, yeah, if he wants to talk, I'll be glad to talk. I feel like it's just a product of this, unfortunately. Just everybody just kind of tries to get there. I think there were a bunch of people that got shipped that either didn't wreck or did get wrecked." He added: "At the same time I feel like maybe I could have got caught a break too with how big of a run I had. So, I think it goes both ways, or could go both ways, and that's what we'll talk about."
