Latest news with #Sahalat
Observer
3 days ago
- Business
- Observer
Nama subsidiaries unveil major initiatives for enhanced utility services
MUSCAT: Two key subsidiaries of the Nama Group — Nama Electricity Supply Company (NESC) and Nama Dhofar Services — in a media briefing held on Tuesday, May 27, unveiled their latest initiatives and strategic projects aimed at enhancing customer experience, promoting sustainability, and supporting Oman Vision 2040. The CEO of Nama Electricity Supply Company, Salim Said al Kamyani, outlined several major projects planned for 2025. Among them is the rollout of an advanced digital system allowing customers to track transactions in real time, view daily consumption through the mobile app, and automatically recharge their prepaid accounts. New features such as load management and real-time consumption tracking under the 'Sabiq' service will empower users to better control electricity usage. As part of its corporate social responsibility, NESC also launched the first phase of its Air Conditioner Maintenance Initiative to improve AC efficiency and reduce electricity bills. Complementing these efforts is the 'Sahalat' campaign, offering flexible payment options including: Thabit: A fixed monthly bill payment plan. Yusr: Monthly installment plans for customers with outstanding dues. Sabiq: A prepaid option with real-time monitoring for smarter energy use. Meanwhile, Nama Dhofar Services presented its 2024 achievements and future plans during the same media event. CEO Ali Issa Shamas announced large-scale infrastructure projects, including the RO 27 million Ashour desalination plant and a RO 35 million expansion of the wastewater treatment plant. The company also reported strong operational results: 99.7% water network reliability, over 22 million cubic meters of high-quality recycled water produced, and more than 56% of treated water reused. In electricity services, 84% of meters have been upgraded to AMR systems, supported by the launch of 33 e-services and electronic billing for customer convenience. Tenders worth RO 137 million were awarded for various service and grid expansion projects, including rural electrification aimed at replacing diesel generators and enhancing carbon neutrality. Human resource development was also highlighted, with 40,000 training hours recorded and a zero lost-time injury rate maintained since 2018. Customer satisfaction reached 75%, with 98% of complaints resolved. The company also launched innovative community programs such as the Nama Dhofar Services Hackathon and 'Nama Dhofar Memory' to strengthen documentation and knowledge management. These announcements underscore Nama Group's collective commitment to sustainable growth, enhanced utility services, and alignment with national development goals.
Observer
4 days ago
- Business
- Observer
Nama Power launches AC maintenance initiative, daily usage tracker
Muscat: The annual media briefing of Nama Group electricity companies highlighted the strategic projects and digital transformations aimed at improving subscriber experiences and enhancing the quality of services. The CEO of Nama Power and Water Procurement Company said that the company is making progress in renewable energy projects by issuing tenders for two major solar energy projects - the Ibri 3 Solar Power Plant (project capacity 500 megawatts) and the Al Kamil Solar Power Plant (project capacity 280 megawatts), both of which are scheduled to be awarded in 2025. He said that the company operates more than 100,000 km of various types of electricity distribution lines and approximately 48,000 distribution stations serving more than 1.35 million subscribers. Nama Electricity Supply launched an electronic system, "Sahalat," to track transactions and view daily consumption, in addition to Thabit, Yusr, and Sabaq services to facilitate bill payment and monitor consumption. Nama Electricity Distribution launched the Smart Grid project in the Wilayat of Seeb as a strategic step towards advanced fault control and performance management technologies. Nama Distribution also launched the Air Conditioning Maintenance Initiative (Phase One) as part of its commitment to community support, aiming to improve air conditioning efficiency and reduce electricity consumption. Salem bin Saeed al Kamyani, CEO of Nama Distribution, announced the most important projects for 2025, including displaying daily consumption in the mobile application, automatic recharge when purchasing prepaid credit, and electricity load management Engineer Alaa al Lawati, CEO of Nama Electricity Distribution, said that the conversion of more than 75 percent of meters to smart meters, targeting full coverage by the end of 2025. This has contributed to reducing electricity loss to less than 8 percent. The Oman Electricity Transmission Company announced that it has achieved more than 58 million safe working hours since the last lost time injury, with a network reliability rate of 99.9999 percent and availability of 98.11 percent. "We are proud to lead the Sultanate of Oman's efforts in renewable energy... Our projects currently cover 17 percent of the energy produced, and we aim to reach 65 percent by 2030," he said. It was also confirmed that five wind energy projects will be awarded in 2025, a step that will enhance the national energy mix and support achieving a 65 percent share from renewable sources by 2030.
