Latest news with #SamiraZoubi
Zawya
20-06-2025
- Business
- Zawya
Jordan: Citizen satisfaction with gov't service centres reaches 95.5% — Ministry
AMMAN — Citizen satisfaction with the ease of procedures and overall experience at government service centres reached 95.5 per cent, according to the results of a comprehensive survey conducted by the Ministry of Digital Economy and Entrepreneurship during the first quarter of this year. The survey, aimed at measuring key performance indicators and the quality of government services, revealed significant progress in service delivery across centres nationwide, according to a ministry statement. Ministry's Secretary General Samira Zoubi said the findings reflect noticeable improvements in the performance of service centres, as well as enhanced user experience and more streamlined procedures. 'These results are a clear sign that our efforts to place the citizen at the core of development policies are bearing fruit,' Zoubi said, adding that the ministry remains committed to delivering efficient, seamless services within an integrated and accessible environment that meets citizens' evolving needs and expectations. Zoubi noted that other performance indicators also showed high levels of satisfaction. The overall service quality index reached 91.7 per cent, while the Net Promoter Score (NPS), measuring citizens' likelihood to recommend services to others, stood at 85.6 per cent, indicating growing public trust in government services. She emphasised that these positive outcomes highlight the success of the ministry's collaborative approach with various government institutions, aimed at building citizen confidence in public services. She also stressed that citizen feedback remains central to the continuous development and long-term improvement of service quality. The announcement follows the release of results from the citizen satisfaction survey, which targeted visitors to government service centres across all governorates. The survey assessed multiple aspects of performance and user experience, in line with the ministry's broader efforts to drive digital transformation and enhance the efficiency of public services. © Copyright The Jordan Times. All rights reserved. Provided by SyndiGate Media Inc. (
Jordan Times
23-04-2025
- Business
- Jordan Times
Global Data & AI Virtual Tech Conference 2025 kicks off in Amman
Speaking at the Global Data & AI Virtual Tech Conference 2025, Ministry of Digital Economy and Entrepreneurship Secretary-General Samira Zoubi says that the event provides a 'space' for dialogue and expertise exchange (Petra photo) AMMAN — The Global Data & AI Virtual Tech Conference 2025 kicked off on Tuesday in Amman. Organised by the Ministry of Digital Economy and Entrepreneurship, the event will discuss several issues, mainly ways to empower education through AI and digital transformation, expand AI innovation scope within institutions, and enhance this drive in the Kingdom's public sector using AI technologies, the Jordan News Agency, Petra, reported. Speaking at the opening ceremony, Ministry Secretary-General Samira Zoubi said that the event provides a "space" for dialogue and expertise exchange and an opportunity to explore cooperation prospects in employing AI and data to serve humanity and accelerate digital transformation in society. Zoubi said that the world is witnessing "unprecedented" transformations, driven by the technological revolution, mainly in AI and big data areas. The secretary-general added that these shifts "not only affect the economy, but also extend to reshaping" governments' roles, service delivery mechanisms, planning tools, and means of achieving "comprehensive and sustainable" development. She said that Jordan believes in investing in knowledge and technology as the "cornerstone" for building a "brighter" future, a "robust" digital economy, "a more efficient and transparent" government, and services that meet citizens' expectations and needs. Zoubi said that this belief was reflected in launching National Artificial Intelligence Policy in 2020, followed by National Strategy for 2023–2027, with a "clear" implementation plan that features 68 projects in the fields of education, health, agriculture, energy, water, government services, cybersecurity and smart cities. Over the past years, she noted that the government has sought to develop digital infrastructure, expand scope of cloud computing, and update legislation to ensure a "safe and reliable" environment. Zoubi pointed out that this effort focuses on building human capacity under training programmes for Jordan's public sector employees, youth, and entrepreneurs, in cooperation with partners from local and international institutions.
