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Time of India

Inferior quality headphones not replaced, forum asks e-tailer to pay consumer Rs31k

Ghaziabad: Over a year after a Loni resident felt at the receiving end of a "faulty delivery" from an e-commerce platform, he has got relief from the consumer forum. District Consumer Disputes Redressal Commission (DCDRC) has directed Amazon to collect the product from Sankalp Dhama and refund Rs 26,989, which was taken in advance for a premium headphone. Dhama had filed the complaint in June 2024, a month after the delivery of the product. A bench of DCDRC, comprising president Praveen Kumar Jain and members Shailja Sachan and RP Singh, on July 17 also directed the company to pay compensation of Rs 5,000 for mental agony and litigation costs within a period of 45 days from the date of the order. Failing this, an interest at 6% on the outstanding amount until the last date of payment must be paid. You Can Also Check: Noida AQI | Weather in Noida | Bank Holidays in Noida | Public Holidays in Noida | Gold Rates Today in Noida | Silver Rates Today in Noida The commission had issued notices to the company, but in the absence of any response, heard the matter ex-parte. While reviewing the documents filed by the applicant, the commission observed that the e-commerce company acknowledged the complaint of faulty delivery through an email but did not replace the headphone or return the cost taken. "Under these circumstances, we conclude that Amazon must return the money and take back the headphone delivered to the customer. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Pierce Brosnan's Wife Lost 120 Pounds - This Is Her Now Undo Since they are found guilty of deficiency in service by delaying the process, they also must pay compensation of Rs 5,000," the commission ruled. Filing an application before the commission on June 27, 2024, Dhama said that he booked a noise-cancelling headphone — WH1000XM5 Sony headphone — on the e-commerce platform by paying Rs 26,989 on May 12, 2024. "I got a booking confirmation the next day and on the evening of May 14, the delivery boy brought the product to my address," Dhama told the commission. He said that when he opened the packet, it contained a JBL Quantum 100 headphone, which is not only cheaper but also not equipped with the necessary functionalities that he was looking for. Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and silver prices in your area. Get the latest lifestyle updates on Times of India, along with Happy Independence Day wishes , messages , and quotes !