Latest news with #ScienceSoft
Associated Press
a day ago
- Business
- Associated Press
ScienceSoft Raises the Bar for AI Voice Scheduling in Healthcare
MCKINNEY, Texas--(BUSINESS WIRE)--Jul 3, 2025-- Human-Like, Real-Time AI Scheduler launched by ScienceSoft ScienceSoft has introduced a HIPAA-compliant AI scheduling assistant that enables natural, human-like conversations with patients. Built on the first-ever integration of Amazon's Nova Sonic speech-to-speech model and the LiveKit Media Server, the assistant supports real-time voice interaction and seamless data exchange with hospital systems. What sets the assistant apart is how it communicates. Most voice agents process speech in separate steps, which slows down the conversation and makes it sound robotic. The model behind our agent is the first to support bidirectional streaming through a single API, enabling listening and responding in real time without delays or awkward pauses. So, the patients get a whole new level of experience. They speak normally and get a timely, helpful response, without the friction they've come to expect from automated systems. The system handles both incoming and outgoing calls, verifies patient identity, checks provider availability, and updates hospital systems during the call. Integration with EHR, CRM, and practice management platforms ensures appointments are confirmed or changed on the spot, without follow-up. The scheduler runs in a secure, HIPAA-compliant cloud environment and is monitored with tools like Amazon Bedrock Guardrails and AWS Macie. Our estimations show the agent can potentially reduce appointment booking time by 40%, cut call abandonment rates by 30%, and lower operational costs by at least 50%. As it can handle multiple calls simultaneously, it is expected to process 70% more calls per hour than a patient service representative. Looking for Insider IT Info? ScienceSoft experts are ready to share practical insights into healthcare technology and patient-facing solutions. Learn how technology is reshaping the way providers interact with patients. Get an Expert Opinion View source version on CONTACT: Media contact: Alexa Tsviatkova, Media and Analyst Relations Specialist [email protected] [email protected] KEYWORD: UNITED STATES NORTH AMERICA TEXAS INDUSTRY KEYWORD: HOSPITALS HEALTH PRACTICE MANAGEMENT TECHNOLOGY ARTIFICIAL INTELLIGENCE SOURCE: ScienceSoft Copyright Business Wire 2025. PUB: 07/03/2025 12:13 PM/DISC: 07/03/2025 12:13 PM
Business Wire
a day ago
- Health
- Business Wire
ScienceSoft Raises the Bar for AI Voice Scheduling in Healthcare
MCKINNEY, Texas--(BUSINESS WIRE)--Human-Like, Real-Time AI Scheduler launched by ScienceSoft ScienceSoft's AI assistant processes 70% more scheduling requests per hour than a human and reduces booking time by 40%. Share ScienceSoft has introduced a HIPAA-compliant AI scheduling assistant that enables natural, human-like conversations with patients. Built on the first-ever integration of Amazon's Nova Sonic speech-to-speech model and the LiveKit Media Server, the assistant supports real-time voice interaction and seamless data exchange with hospital systems. What sets the assistant apart is how it communicates. Most voice agents process speech in separate steps, which slows down the conversation and makes it sound robotic. The model behind our agent is the first to support bidirectional streaming through a single API, enabling listening and responding in real time without delays or awkward pauses. So, the patients get a whole new level of experience. They speak normally and get a timely, helpful response, without the friction they've come to expect from automated systems. The system handles both incoming and outgoing calls, verifies patient identity, checks provider availability, and updates hospital systems during the call. Integration with EHR, CRM, and practice management platforms ensures appointments are confirmed or changed on the spot, without follow-up. The scheduler runs in a secure, HIPAA-compliant cloud environment and is monitored with tools like Amazon Bedrock Guardrails and AWS Macie. Our estimations show the agent can potentially reduce appointment booking time by 40%, cut call abandonment rates by 30%, and lower operational costs by at least 50%. As it can handle multiple calls simultaneously, it is expected to process 70% more calls per hour than a patient service representative. Looking for Insider IT Info? ScienceSoft experts are ready to share practical insights into healthcare technology and patient-facing solutions. Learn how technology is reshaping the way providers interact with patients.
Yahoo
2 days ago
- Business
- Yahoo
Newsweek and Plant-A Insights Group Recognize ScienceSoft as a 2025 Midsize Workplace Leader
MCKINNEY, Texas, July 02, 2025--(BUSINESS WIRE)--ScienceSoft is honored to be recognized as one of America's Greatest Midsize Workplaces 2025 by Newsweek and Plant-A Insights Group. This distinction places us among the nation's top employers known for exceptional employee experience and organizational culture. To assemble this year's list, Newsweek and Plant-A Insights Group analyzed more than 3.5 million employee reviews, evaluated publicly available data about over 9,000 US companies, and conducted an extensive survey exploring what matters most in the workplace today. The evaluation combined a nationwide employee survey with deep data insights from Aniline, a workplace analytics firm. Over 120 performance indicators were reviewed, covering leadership, integrity, compensation, career development, culture and belonging, and work-life balance. At ScienceSoft, we believe outstanding IT services start with empowered, inspired, and happy people. We build a workplace where growth, purpose, and fairness are foundational, and every team member has the tools and encouragement to succeed. Our 750+ professionals — from software and QA engineers to business analysts and support specialists — thrive in a culture rooted in trust, continuous learning, and strong collaboration. We invest in mentorship, personalized growth plans, workplace flexibility, employee well-being, and cross-functional teamwork to ensure every team member feels supported and valued. ScienceSoft is a global IT consulting and software development company, established in 1989. Headquartered in McKinney, TX, with development centers in the EU and the Gulf Cooperation Council, we completed over 4,000 IT projects across industries — from healthcare and BFSI to retail and manufacturing. Earlier in 2025, ScienceSoft was also named one of the 100 Best Places to Work in Atlanta and Dallas by Built In. Let's Talk Work Culture and Innovation We're always eager to share insights into how ScienceSoft builds high-performing, resilient, and innovative development teams while supporting employee well-being. For interviews or opinion pieces, please follow the link. View source version on Contacts Media contact: Alexa Tsviatkova, Media and Analyst Relations Specialistadtsviatkova@ press@ Sign in to access your portfolio
Business Wire
25-06-2025
- Business
- Business Wire
ScienceSoft USA Corporation Named One of America's Fastest-Growing Companies for 4th Year in a Row
MCKINNEY, Texas--(BUSINESS WIRE)--We're excited to announce that ScienceSoft USA Corporation has once again earned a spot on the Financial Times' list of The Americas' Fastest Growing Companies, marking our fourth consecutive year in the ranking. In the 2025 edition, we've secured position #200 out of 300, reaffirming our standing among the continent's most forward-moving and resilient businesses. We're especially proud to represent our home state as one of the few Texas-based IT companies on this year's list. Delivering project success to our clients despite economic uncertainties. Share The Financial Times and Statista's sixth annual listing measures growth between 2020 and 2023, a period shaped by post-pandemic recovery, geopolitical shocks, and economic volatility. To qualify, companies had to demonstrate strong organic revenue growth, financial transparency, and a minimum compound annual growth rate (CAGR) of 8.3% during the evaluation period. The 300 finalists were chosen from tens of thousands of companies and include organizations from 20 countries across North, Central, and South America. The IT & Software sector dominates the list, accounting for 22% (66 businesses) of all the ranked companies. In 2024, ScienceSoft USA Corporation ranked #196, climbing steadily from #374 in 2023 and #433 in 2022. We are both honored and inspired by this recognition. Our consistent growth over the past five years, together with our continued presence in the ranking, reflects ScienceSoft's strategic resilience, commitment to delivering project success to our clients despite economic uncertainties, and strong ability to adapt and thrive in a rapidly evolving business landscape. Press Inquiries Welcome ScienceSoft welcomes discussions on how we achieve long-term growth while maintaining integrity, stakeholder trust, and delivery excellence. For interviews or opinion pieces, please follow the link.
Business Wire
25-04-2025
- Health
- Business Wire
30% of All US Medical Visits to Be Conducted via Telemedicine by 2026, ScienceSoft Predicts
MCKINNEY, Texas--(BUSINESS WIRE)--ScienceSoft released proprietary research exploring the adoption of telemedicine in the United States. Relying on statistical insights, first-hand opinions from healthcare industry representatives, and market data, the report estimates that, by the end of 2026, around 30% of all medical appointments in the United States will be conducted via telemedicine technologies. The research sheds light on the adoption of telemedicine by different medical specialties, with mental health leading the way (38.3% of all mental health encounters were done via telehealth in 2023). Notably, 78.6% of hospitals in the United States reported having installed a telemedicine solution, which means the necessary technology is already in place. ScienceSoft also identified the key drivers and roadblocks to telemedicine adoption. The research cites the lack of government support as the main barrier to the spread of telehealth. Most regulatory flexibilities regarding telehealth that were introduced during the pandemic expired on December 31, 2024. As of February 2025, the fate of telemedicine remains unclear. However, the American Hospital Association (AHA) submitted a statement to the US Congress on behalf of nearly 5,000 member hospitals urging the government to make these legal flexibilities permanent. The study also examines the impact that telemedicine has on different participants in the care delivery process. For providers, telemedicine brings a chance to generate more revenue with the same or even reduced resource capacity. Meanwhile, patients can enjoy enhanced care accessibility and convenience, although they may also face a higher risk of a missed diagnosis if they overly rely on telemedicine. Some critical signs of disease are best detected through physical examinations. Finally, for insurers, telemedicine reduces the frequency and severity of claims, which comes at the cost of a higher chance of fraud due to the remote nature of telehealth. Read the article for more insights. ScienceSoft Is Open for Further Inquiries ScienceSoft is a US-based healthcare IT consulting and software engineering company with almost 20 years of experience in the domain. ScienceSoft has delivered over 150+ medical IT projects and has practical experience in telemedicine software development. The company closely monitors industry trends and conducts research on the dynamic healthcare IT market. Feel free to contact us for the full study, an interview, or opinion sharing.
