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Scoop
2 days ago
- Business
- Scoop
Pax8 Introduces The Era Of Managed Intelligence In Its 2025 Research Report: The Agentic Inflection Point
Press Release – Pax8 The report outlines the emergence of agentic systemsAI-powered agents capable of autonomous action and reasoningand their transformative impact on the global SMB economy. SYDNEY, NSW (June 11, 2025) Pax8, the leading cloud commerce Marketplace, today released its inaugural research report, The Agentic Inflection Point: And the Rise of the Managed Intelligence Provider. The comprehensive study defines the future of small-to-midsized business (SMB) operations, transformed by agentic labor and the democratisation of enterprise-level technology access. It also introduces Managed Intelligence, a bold new framework that enables all stakeholders in the technology ecosystem to navigate this transition and thrive in the agentic era. 'We are standing at the edge of a monumental new era where agentic systems will redefine how work gets done,' said Scott Chasin, CEO of Pax8. 'The proliferation of these AI agents will allow SMBs to compete against large enterprises and scale faster than ever, and Managed Intelligence Providers will be key to enabling the technology. The rate at which this technology is advancing makes the next 24 to 36 months critical. MSPs that evolve quickly into the MIP model will be poised to experience long-term success in the new paradigm.' The report outlines the emergence of agentic systems—AI-powered agents capable of autonomous action and reasoning—and their transformative impact on the global SMB economy. It positions the MIP as the strategic partner that curates, orchestrates and governs intelligent agents: Making the move from simply managing services to truly driving business outcomes for SMBs. The Agentic Inflection Point also serves as a guide for partners ready to embark on their transformation and capitalise on the enormous opportunity in front of them. Key Findings from the Report The Agentic Inflection Point The report focuses on a new paradigm taking shape, where autonomous software agents collaborate with human expertise to redefine business operations. The fusion of AI and automation reduces the time spent between idea and execution, marking the dawn of the Idea Economy, where businesses are built and run by code, and software agents transition from supporting work to doing it. The result is the democratisation of capability, empowering organisations of all sizes with tools once reserved for industry giants. Four Levels of Agents Pax8's research has identified four distinct levels of AI agent functionality, each representing a significant leap in autonomy and business impact. Chatbots: Generative tools that respond to direct human prompts and queries through the use of AI and rules. Assistants: Enhanced chain-of-thought reasoning to decompose complex goals into actionable steps, make decisions based on contextual information and execute multiple operations in sequence. Digital Labor: Operating independently across multiple systems and tools with minimal human oversight. Digital Workforce: Coordinated systems of multiple agents working together, specialising, collaborating and distributing work to accomplish complex objectives at scale. The Rise of the Managed Intelligence Provider The Agentic Inflection Point introduces the Managed Intelligence Provider (MIP) – the next evolution of the MSP. The current MSP model is reaching maturity, with the demands of AI-driven businesses, the complexity of autonomous systems and the need to deliver business outcomes. MIPs guide clients through automation-powered reinvention, leveraging agent marketplaces, governance frameworks and curated solution stacks; reinventing how business gets done. According to survey results in the report, 66 Pax8 partners believe they will be seen as strategic business advisors to their clients in two years, a more than seven-fold increase to their current role as an IT support provider. This data proves that the change in the partner's identification from a reactive vendor to a proactive enabler is already in motion. The Agentic Supply Chain To enable SMBs to compete with enterprise-scale capabilities, the Agentic Supply Chain will emerge, providing the necessary infrastructure to support digital labor. This comprehensive framework of intelligent systems will integrate into business operations and enable marketplaces to become orchestration hubs. In this new supply chain, agents will initiate the buying, selling and scaling of licenses and MIPs will shift from procuring licenses to procuring outcomes. Monetisation Models The age of agentic AI will also introduce new pricing models that align with how MIPs generate revenue. Compared to the legacy model where software is sold by the seat, agentic systems will be sold based on the result they deliver. The Agentic Inflection Point identifies four primary business models for capturing value in this new paradigm: Per Agent (FTE Model): Pricing aligned with the human equivalent they augment or replace. Per Action (Consumption-based): Usage-based pricing is tied directly to the value delivered. Per Workflow (Process-based): Workflow-based pricing that captures the value of end-to-end automation. Per Outcome (Value-based): A sophisticated pricing model tying compensation directly to measurable business outcomes. The AI-Built SMB The Agentic Inflection Point reveals that 54% of midsize enterprises have already deployed AI, and 83% of high-growth SMBs are actively experimenting with it. As AI capabilities mature, Pax8 predicts the rise of the 'AI-Built SMB'—businesses that are AI-native from day one, embedding generative and agentic technologies into every facet of their operations. These companies automate everything from customer service to product development, favor modular, vertical solutions over legacy software suites and often scale with lean teams. This new breed of SMBs aligns more with the agility and innovation of tech startups than traditional small businesses. To lead the agentic transformation, Pax8 is building the foundation for the agentic economy, including an agent marketplace, a Model Context Protocol integration framework, an agentic orchestration platform, a Managed Intelligence toolkit and much more. By connecting builders (SMBs), enablers (MIPs) and producers (software/cloud vendors), Pax8 aims to create an ecosystem that could shape the next trillion-dollar economy.
Scoop
2 days ago
- Business
- Scoop
Pax8 Introduces The Era Of Managed Intelligence In Its 2025 Research Report: The Agentic Inflection Point
SYDNEY, NSW (June 11, 2025) Pax8, the leading cloud commerce Marketplace, today released its inaugural research report, The Agentic Inflection Point: And the Rise of the Managed Intelligence Provider. The comprehensive study defines the future of small-to-midsized business (SMB) operations, transformed by agentic labor and the democratisation of enterprise-level technology access. It also introduces Managed Intelligence, a bold new framework that enables all stakeholders in the technology ecosystem to navigate this transition and thrive in the agentic era. 'We are standing at the edge of a monumental new era where agentic systems will redefine how work gets done,' said Scott Chasin, CEO of Pax8. 'The proliferation of these AI agents will allow SMBs to compete against large enterprises and scale faster than ever, and Managed Intelligence Providers will be key to enabling the technology. The rate at which this technology is advancing makes the next 24 to 36 months critical. MSPs that evolve quickly into the MIP model will be poised to experience long-term success in the new paradigm.' The report outlines the emergence of agentic systems—AI-powered agents capable of autonomous action and reasoning—and their transformative impact on the global SMB economy. It positions the MIP as the strategic partner that curates, orchestrates and governs intelligent agents: Making the move from simply managing services to truly driving business outcomes for SMBs. The Agentic Inflection Point also serves as a guide for partners ready to embark on their transformation and capitalise on the enormous opportunity in front of them. Key Findings from the Report The Agentic Inflection Point The report focuses on a new paradigm taking shape, where autonomous software agents collaborate with human expertise to redefine business operations. The fusion of AI and automation reduces the time spent between idea and execution, marking the dawn of the Idea Economy, where businesses are built and run by code, and software agents transition from supporting work to doing it. The result is the democratisation of capability, empowering organisations of all sizes with tools once reserved for industry giants. Four Levels of Agents Pax8's research has identified four distinct levels of AI agent functionality, each representing a significant leap in autonomy and business impact. Chatbots: Generative tools that respond to direct human prompts and queries through the use of AI and rules. Assistants: Enhanced chain-of-thought reasoning to decompose complex goals into actionable steps, make decisions based on contextual information and execute multiple operations in sequence. Digital Labor: Operating independently across multiple systems and tools with minimal human oversight. Digital Workforce: Coordinated systems of multiple agents working together, specialising, collaborating and distributing work to accomplish complex objectives at scale. The Rise of the Managed Intelligence Provider The Agentic Inflection Point introduces the Managed Intelligence Provider (MIP) – the next evolution of the MSP. The current MSP model is reaching maturity, with the demands of AI-driven businesses, the complexity of autonomous systems and the need to deliver business outcomes. MIPs guide clients through automation-powered reinvention, leveraging agent marketplaces, governance frameworks and curated solution stacks; reinventing how business gets done. According to survey results in the report, 66 Pax8 partners believe they will be seen as strategic business advisors to their clients in two years, a more than seven-fold increase to their current role as an IT support provider. This data proves that the change in the partner's identification from a reactive vendor to a proactive enabler is already in motion. The Agentic Supply Chain To enable SMBs to compete with enterprise-scale capabilities, the Agentic Supply Chain will emerge, providing the necessary infrastructure to support digital labor. This comprehensive framework of intelligent systems will integrate into business operations and enable marketplaces to become orchestration hubs. In this new supply chain, agents will initiate the buying, selling and scaling of licenses and MIPs will shift from procuring licenses to procuring outcomes. Monetisation Models The age of agentic AI will also introduce new pricing models that align with how MIPs generate revenue. Compared to the legacy model where software is sold by the seat, agentic systems will be sold based on the result they deliver. The Agentic Inflection Point identifies four primary business models for capturing value in this new paradigm: Per Agent (FTE Model): Pricing aligned with the human equivalent they augment or replace. Per Action (Consumption-based): Usage-based pricing is tied directly to the value delivered. Per Workflow (Process-based): Workflow-based pricing that captures the value of end-to-end automation. Per Outcome (Value-based): A sophisticated pricing model tying compensation directly to measurable business outcomes. The AI-Built SMB The Agentic Inflection Point reveals that 54% of midsize enterprises have already deployed AI, and 83% of high-growth SMBs are actively experimenting with it. As AI capabilities mature, Pax8 predicts the rise of the 'AI-Built SMB'—businesses that are AI-native from day one, embedding generative and agentic technologies into every facet of their operations. These companies automate everything from customer service to product development, favor modular, vertical solutions over legacy software suites and often scale with lean teams. This new breed of SMBs aligns more with the agility and innovation of tech startups than traditional small businesses. To lead the agentic transformation, Pax8 is building the foundation for the agentic economy, including an agent marketplace, a Model Context Protocol integration framework, an agentic orchestration platform, a Managed Intelligence toolkit and much more. By connecting builders (SMBs), enablers (MIPs) and producers (software/cloud vendors), Pax8 aims to create an ecosystem that could shape the next trillion-dollar economy.
Scoop
3 days ago
- Business
- Scoop
Pax8 To Unlock The Era Of Managed Intelligence For SMBs
Press Release – Pax8 Empowering MSPs to build, orchestrate, and deliver AI-powered business outcomes through agentic innovation leveraging Microsoft technology SYDNEY, NSW (June 10, 2025) Pax8, a leading cloud commerce marketplace, today announced at their annual Beyond conference the development of the first-ever Managed Intelligence Toolkit available in Q2 2026 that will enable managed service providers (MSPs) to deliver transformative AI solutions at scale to small and medium-sized businesses (SMBs). This will accelerate the shift of MSPs into the Managed Intelligence era. Pax8 is building a Managed Intelligence Toolkit, which is a purpose-built unified environment for MSPs to orchestrate, scale and manage agentic automation across their SMB customers. By integrating Model Context Protocol (MCP) into Pax8's Marketplace commerce APIs and catalog infrastructure, Microsoft Copilots and agents will interact with the Marketplace directly. In this effort, Pax8 will include the use and delivery of Microsoft Copilot Studio, Microsoft Azure AI Foundry, Model Context Protocol (MCP), and Microsoft Entra Agent ID, with Pax8's Marketplace, orchestration infrastructure, and partner ecosystem. Together, these technologies will enable agents to search, procure, and orchestrate services autonomously and in real time, allowing MSPs to become even better strategic advisors to their clients. As a result, MSPs will evolve into Managed Intelligence Providers (MIPs), delivering more than just infrastructure but agentic transformation and business outcomes to their SMB clients. 'MSPs are no longer just managing infrastructure—they're managing intelligence,' said Scott Chasin, CEO at Pax8. 'Our platform development utilising the latest Microsoft AI solutions will unlock a future where SMBs can scale through digital labor, and MSPs become the architects of that transformation.' Accelerating the MSP Shift into the Managed Intelligence Era The Pax8 Marketplace brings additional breakthrough innovations directly into the hands of MSPs: Microsoft Copilot Studio and Pax8 Frameworks: Pax8 will offer verticalised agent templates and curated solution bundles designed for deployment through Microsoft Copilot Studio, allowing partners to compose and customise domain-specific agents easily. Microsoft Agent Identity with Entra Agent ID: With Microsoft Entra Agent ID, agents sourced and deployed through Pax8 can be assigned unique, scoped identities across customer tenants, enabling fine-grained control and policy enforcement at scale. What's Coming To accelerate this transformation, Pax8 is also launching: 30+ Guided Growth Journeys: Structured enablement paths designed to help MSPs and their customers adopt Microsoft-based agents across key functions, including sales, finance, support, operations, compliance, and more. The Pax8 Agent Marketplace (launching 2026): A full-stack marketplace experience for horizontal and vertical AI agents, bringing Copilot Studio and Azure AI Foundry to MSPs. Transformation Academy: A curriculum of technical and business training programs to help partners build, price, and manage agentic services effectively. 'Small and medium-sized businesses are the backbone of the global economy, and their ability to adopt AI solutions will define the next wave of innovation,' said Allison West Hughes, CVP Global SMB at Microsoft. 'We're excited to see new platforms, such as Pax8's initiative that further aims to empower SMB's to achieve more.' Availability The first wave of Copilot Studio, MCP, and Entra Agent ID integrations with Pax8 will begin rolling out in the summer of 2025, with full commercial availability expected by fall 2025. The Managed Intelligence Toolkit will be released in phased previews starting in Q2 2026. About Pax8 Pax8 is a technology marketplace of the future, linking partners, vendors and small-to-midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of nearly 40,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.
Scoop
3 days ago
- Business
- Scoop
Pax8 To Unlock The Era Of Managed Intelligence For SMBs
SYDNEY, NSW (June 10, 2025) Pax8, a leading cloud commerce marketplace, today announced at their annual Beyond conference the development of the first-ever Managed Intelligence Toolkit available in Q2 2026 that will enable managed service providers (MSPs) to deliver transformative AI solutions at scale to small and medium-sized businesses (SMBs). This will accelerate the shift of MSPs into the Managed Intelligence era. Pax8 is building a Managed Intelligence Toolkit, which is a purpose-built unified environment for MSPs to orchestrate, scale and manage agentic automation across their SMB customers. By integrating Model Context Protocol (MCP) into Pax8's Marketplace commerce APIs and catalog infrastructure, Microsoft Copilots and agents will interact with the Marketplace directly. In this effort, Pax8 will include the use and delivery of Microsoft Copilot Studio, Microsoft Azure AI Foundry, Model Context Protocol (MCP), and Microsoft Entra Agent ID, with Pax8's Marketplace, orchestration infrastructure, and partner ecosystem. Together, these technologies will enable agents to search, procure, and orchestrate services autonomously and in real time, allowing MSPs to become even better strategic advisors to their clients. As a result, MSPs will evolve into Managed Intelligence Providers (MIPs), delivering more than just infrastructure but agentic transformation and business outcomes to their SMB clients. 'MSPs are no longer just managing infrastructure—they're managing intelligence,' said Scott Chasin, CEO at Pax8. 'Our platform development utilising the latest Microsoft AI solutions will unlock a future where SMBs can scale through digital labor, and MSPs become the architects of that transformation.' Accelerating the MSP Shift into the Managed Intelligence Era The Pax8 Marketplace brings additional breakthrough innovations directly into the hands of MSPs: Microsoft Copilot Studio and Pax8 Frameworks: Pax8 will offer verticalised agent templates and curated solution bundles designed for deployment through Microsoft Copilot Studio, allowing partners to compose and customise domain-specific agents easily. Microsoft Agent Identity with Entra Agent ID: With Microsoft Entra Agent ID, agents sourced and deployed through Pax8 can be assigned unique, scoped identities across customer tenants, enabling fine-grained control and policy enforcement at scale. What's Coming To accelerate this transformation, Pax8 is also launching: 30+ Guided Growth Journeys: Structured enablement paths designed to help MSPs and their customers adopt Microsoft-based agents across key functions, including sales, finance, support, operations, compliance, and more. The Pax8 Agent Marketplace (launching 2026): A full-stack marketplace experience for horizontal and vertical AI agents, bringing Copilot Studio and Azure AI Foundry to MSPs. Transformation Academy: A curriculum of technical and business training programs to help partners build, price, and manage agentic services effectively. 'Small and medium-sized businesses are the backbone of the global economy, and their ability to adopt AI solutions will define the next wave of innovation,' said Allison West Hughes, CVP Global SMB at Microsoft. 'We're excited to see new platforms, such as Pax8's initiative that further aims to empower SMB's to achieve more.' Availability The first wave of Copilot Studio, MCP, and Entra Agent ID integrations with Pax8 will begin rolling out in the summer of 2025, with full commercial availability expected by fall 2025. The Managed Intelligence Toolkit will be released in phased previews starting in Q2 2026. About Pax8 Pax8 is a technology marketplace of the future, linking partners, vendors and small-to-midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of nearly 40,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.
