Latest news with #Sendbird
The Independent
26-03-2025
- Business
- The Independent
AI customer service is not just about AI
Sendbird is a Business Reporter client AI is the next big thing in customer service. At least, that's what everyone says. And they're not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising faster responses, lower costs and a customer experience so seamless it practically glows. But here's the thing: AI alone won't get you there. The real game-changer isn't just intelligence, it's execution. Where AI lives, how it engages customers and whether it actually works at scale all make the difference between a smooth, automated future and yet another frustrating digital dead-end. Why AI needs the right channels Most businesses default to SMS and email because, well, that's what they've always done. But these channels are transactional, built for one-off updates rather than dynamic conversations. An AI agent firing off texts feels about as modern as a fax machine. Instead, in-app messaging unlocks real AI potential – interactive, visual and tailored to customer needs. Imagine an AI guiding a user through a support issue with buttons, images and contextual prompts instead of dumping walls of text. It's the difference between a helpful concierge and a robot reading from a script. The smartest AI in the world is useless if it lags, crashes or gets overwhelmed. For AI conversations to feel natural, they need to be lightning-fast – sub-100ms fast. And they need to handle millions of users at once, not just a handful of test cases. The best AI platforms don't just offer smart responses; they integrate seamlessly with CRMs, helpdesks and messaging apps, ensuring that AI fits into existing workflows rather than creating new headaches. AI agents that don't just chat but actually get things done. Scaling AI without breaking the rules AI may be the future, but regulation isn't going anywhere. Data privacy, compliance and security remain non-negotiable, especially in industries where a misstep can lead to lawsuits rather than just lost customers. Businesses need AI that meets GDPR, SOC II and HIPAA standards, not just AI that sounds clever in a demo. And beyond compliance, monitoring is key. AI's effectiveness depends on constant refinement, which means businesses need clear insights into how AI is performing, where it's falling short and how to improve it. AI customer service isn't just about picking the right bot. The real investment is in everything that surrounds it: the channels, the infrastructure, the compliance and the operational strategy. Those who get it right won't just keep up with the competition – they'll set the standard for what customer service should be.
Yahoo
27-01-2025
- Business
- Yahoo
Juniper Research: Top 3 Mobile Messaging Disruptors Revealed in 2025 Future Leaders Index
BASINGSTOKE, United Kingdom, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Juniper Research, the foremost experts in telecommunications markets, has launched the 2025 Future Leaders Index for telecommunications. In the Mobile Messaging category, Juniper Research identified 20 vendors expected to challenge the established leaders this year. The top three are: Sendbird Front Sleekglow The Future Leaders Index is compiled through a process of appraisal; measuring levels of investment, innovation, marketing and product strength. The index identifies those vendors who have the potential to challenge the dominant players in both established and emerging markets. The Telecoms 100 provides a unique insight into the future disruptors and potential emerging threats for more informed decision making. To discover the full list of future leaders, see the new report: Future Leaders 100: Telecoms 2025, or download a free sample. Vertical-specific Solutions will Attract SMEs The mobile messaging market has undergone significant transformation over the last two years, including rising levels of fraud over SMS networks and the addition of iOS devices in the rich communications services (RCS) market. The study found that future leading players, such as Sendbird and Front, are competing with leading players by developing vertical-specific messaging solutions; catering to service providers in key industries such as healthcare, retail and logistics. In turn, these players can grow their market share by offering the much-needed messaging management tools to capitalise on the growing demand for rich media messaging channels, such as RCS. Research co-author Sam Barker remarked: 'It is evident that supporting multiple messaging channels and implementing conversational AI is now not enough of a value proposition to attract new clients, especially smaller enterprises. Providing customised management tools for rich media will position these future leaders best to capitalise on a market set for substantial disruption in 2025.' About the Research The new research and data suite offers the most comprehensive assessment of telecoms disruptors activity available. The report covers 100 telecoms companies across five markets: AI in Networks Mobile Messaging Network Security Quantum Services Satellite Services The report includes a 'Future Leaders Index' for each of these sectors with individual company assessments and an examination of future market opportunities. View the Future Leaders Index 100 Telecoms 2025: Download the free sample: For further details please contact Sam Smith, Press Relations. T: +44(0)1256 830002 E: A photo accompanying this announcement is available at in to access your portfolio
Associated Press
27-01-2025
- Business
- Associated Press
Juniper Research: Top 3 Mobile Messaging Disruptors Revealed in 2025 Future Leaders Index
BASINGSTOKE, United Kingdom, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Juniper Research, the foremost experts in telecommunications markets, has launched the 2025 Future Leaders Index for telecommunications. In the Mobile Messaging category, Juniper Research identified 20 vendors expected to challenge the established leaders this year. The top three are: The Future Leaders Index is compiled through a process of appraisal; measuring levels of investment, innovation, marketing and product strength. The index identifies those vendors who have the potential to challenge the dominant players in both established and emerging markets. The Telecoms 100 provides a unique insight into the future disruptors and potential emerging threats for more informed decision making. To discover the full list of future leaders, see the new report: Future Leaders 100: Telecoms 2025, or download a free sample. Vertical-specific Solutions will Attract SMEs The mobile messaging market has undergone significant transformation over the last two years, including rising levels of fraud over SMS networks and the addition of iOS devices in the rich communications services (RCS) market. The study found that future leading players, such as Sendbird and Front, are competing with leading players by developing vertical-specific messaging solutions; catering to service providers in key industries such as healthcare, retail and logistics. In turn, these players can grow their market share by offering the much-needed messaging management tools to capitalise on the growing demand for rich media messaging channels, such as RCS. Research co-author Sam Barker remarked: ' It is evident that supporting multiple messaging channels and implementing conversational AI is now not enough of a value proposition to attract new clients, especially smaller enterprises. Providing customised management tools for rich media will position these future leaders best to capitalise on a market set for substantial disruption in 2025.' About the Research The new research and data suite offers the most comprehensive assessment of telecoms disruptors activity available. The report covers 100 telecoms companies across five markets: The report includes a 'Future Leaders Index' for each of these sectors with individual company assessments and an examination of future market opportunities.
