Latest news with #SenthilVelayutham
Yahoo
25-04-2025
- Business
- Yahoo
Nextiva opens AI innovation hub in India
US-based customer experience (CX) management platform Nextiva has announced the opening of its innovation centre in Bengaluru, India. The facility will be the company's second-largest location outside of the US and is part of Nextiva's intention to significantly expand its staff in India. The centre will cover an area of 3251.6sqm, acting as a hub for product innovation and advancing the business's next-generation platform capabilities. The expansion follows a year of rapid development for the company's operations in India, where it more than doubled its local workforce to 300 employees. The company now plans to add more than 150 workers in India as it aims to speed up development for its next generation of artificial intelligence (AI)-driven goods. "The next era of customer experience technology is being built in India," Tomas Gorny, co-founder and CEO of Nextiva, said. "This isn't just about expansion, it's about acceleration. Our teams in India are building foundational AI technologies that will redefine how businesses connect with their customers globally. This is where category-defining innovation is happening.' This expansion also includes the full integration of Simplify360, the AI-powered, social-first customer experience platform acquired by Nextiva in 2023 which includes extensive domain knowledge in multichannel CX, social media and AI to the global platform. Chief product and technology officer Senthil Velayutham said, 'The new roles in the Bengaluru office will primarily be within the product and tech divisions." "The core AI is built here, and some of the core platforms are built in India. I would say India is one of the centres of gravity for us," he added. Founded in 2006 and backed by Goldman Sachs, Nextiva offers cloud-based communication tools for businesses such as voice over internet protocol phone systems, video calls, team chat, and basic CRM functionality. The firm's AI platform can assist businesses in streamlining internal cooperation as well as consumer communication. Despite having most of its customers in North America and Europe, Nextiva also serves Indian businesses like ICT, Cred, Upgrad, PhonePe, Meesho, and Axis Max Life. "Nextiva opens AI innovation hub in India" was originally created and published by Investment Monitor, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Time of India
25-04-2025
- Business
- Time of India
CX management startup Nextiva launches hub in Bengaluru; plans to hire 150 in India
The new roles in the Bengaluru office will be in the product and tech divisions. This expansion also involves the complete integration of Simplify360, the AI-powered customer experience platform that Nextiva acquired in 2023. Tired of too many ads? Remove Ads Tired of too many ads? Remove Ads Customer experience (CX) management platform Nextiva announced on Friday the launch of its innovation centre in Bengaluru. This will be its second-largest facility outside the US, and the company plans to further increase its Indian an Arizona-based unicorn valued at $2.7 billion in its last funding round in late 2021, has more than doubled its headcount in India to 300 in the past year, and plans to hire 150 more this year, chief executive Tomas Gorny told also commented on the evolving perception of India's tech talent, stating, "When you think about 20 years ago, people looked at India as an outsourcing hub. This has started changing with the advancement of the school systems and education. India went from being looked at as just an augmentation centre to a very progressive talent pool. Many AI companies from India are way more progressive than those in the US."Founded in 2006 and backed by Goldman Sachs, Nextiva offers cloud-based communication tools for businesses. These include voice over internet protocol (VoIP) phone systems, team messaging, video calls, and basic customer relationship management (CRM) features. The platform aims to help companies streamline both internal collaboration and customer communication through a unified, AI-powered Nextiva's customer base is predominantly in North America and Europe, the company also services Indian businesses, including ITC , Cred, Upgrad, PhonePe, Meesho, and Axis Max to chief product and technology officer Senthil Velayutham , the new roles in the Bengaluru office will primarily be within the product and tech divisions. He emphasised the critical role of the Indian team, stating that "the core platform development of the company's customer experience technology is done in India." "The core AI is built here, and some of the core platforms are built in India. I would say India is one of the centres of gravity for us," he expansion also involves the complete integration of Simplify360, the AI-powered customer experience platform that Nextiva acquired in 2023. It will now operate entirely under the Nextiva joins a growing list of AI-focused unicorns establishing hubs in India and seeking local talent. ET reported on April 9 that data management firm Reltio launched its R&D hub in Bengaluru and is scaling its local team. Fleet management startup Motive also intends to more than double its India headcount in the coming year. Abbyy Software , a unicorn specialising in AI-powered document automation, has opened an R&D centre in Bengaluru with plans to double its headcount over the next year.
