Latest news with #ServiceExcellenceProgramme
Hi Dubai
26-05-2025
- Business
- Hi Dubai
Dubai Chambers Reports 23.8% Increase in Mystery Shopper Evaluations
Dubai Chambers has reported a sharp uptick in participation in its Service Excellence Programme, reflecting a growing commitment among private sector businesses to enhance customer service standards across the emirate. In the first quarter of 2025, the Chamber issued 2,422 mystery shopper reports to participating companies—a 23.8% increase compared to 1,955 reports issued during the same period last year. The number of new applications to join the programme also surged, rising 42.4% to 1,155 from 811 in Q1 2024. The Service Excellence Programme provides companies with quarterly mystery shopper evaluations that assess customer service across a wide range of touchpoints, including branch appearance, employee conduct, policy implementation, and service delivery for People of Determination. It also factors in customer happiness scores and digital service enhancements. By offering detailed feedback, the reports help businesses identify strengths and address service gaps, allowing them to make informed, data-driven improvements to elevate the customer experience. In response to the evolving business landscape, Dubai Chambers has broadened the programme's scope to cover newer service channels and sectors. Evaluations now include customer experience in concept stores, insurance services, and interactions via platforms such as LinkedIn and TikTok. The continued expansion of the programme underscores Dubai's push to align local service standards with global best practices and reinforce the emirate's reputation as a business-friendly hub with customer-centric values. News Source: Emirates News Agency
Web Release
24-05-2025
- Business
- Web Release
Dubai Chambers' Service Excellence Programme achieves significant growth in mystery shopper reports and applicant numbers
Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme, underlining the private sector's increasing focus on delivering exceptional customer experiences. The programme, designed to elevate service standards across various industries, has witnessed a significant surge in both mystery shopper reports issued and the number of companies applying to participate. Dubai Chambers issued 2,422 mystery shopper reports to companies enrolled in the Service Excellence Programme during Q1 2025, marking a 23.8% increase compared to the 1,955 reports issued in Q1 2024. This substantial growth reflects the programme's impact in driving improvements in customer service and fostering a culture of excellence within the private sector. The programme has experienced a surge in participation, with the number of applications rising by an impressive 42.4%. During Q1 2025, 1,155 companies applied to join the Service Excellence Programme, compared to 811 applicants in Q1 2024. This reflects a rising interest among businesses in strengthening their customer service capabilities to enhance performance and stand out in a competitive market. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has expanded its scope to include the evaluation of customer experience in concept stores and the insurance sector, as well as the assessment of service quality provided by businesses through the LinkedIn and TikTok platforms. This reflects the increasing importance of digital channels and innovative business models in shaping modern customer service experiences. The Service Excellence Programme offers participating companies the opportunity to receive quarterly mystery shopper reports, which provide detailed feedback on their customer service performance. These reports highlight strengths and areas for improvement, enabling companies to make data-driven decisions and implement targeted strategies to enhance customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels and other service enhancements.
Mid East Info
23-05-2025
- Business
- Mid East Info
Dubai Chambers' Service Excellence Programme achieves significant growth in mystery shopper reports and applicant numbers
23.8% increase in number of mystery shopper reports issued by Dubai Chambers 2,422 mystery shopper reports issued in Q1 2025, marking YoY growth of 23.8%. Service Excellence Programme applications surged by 42.4% in Q1 2025, demonstrating strong private sector interest in enhancing customer experience. Programme expanded to include the evaluation of customer experience in concept stores and the insurance sector, as well as the assessment of service quality provided by businesses through the LinkedIn and TikTok platforms. Dubai, UAE – Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme, underlining the private sector's increasing focus on delivering exceptional customer experiences. The programme, designed to elevate service standards across various industries, has witnessed a significant surge in both mystery shopper reports issued and the number of companies applying to participate. Dubai Chambers issued 2,422 mystery shopper reports to companies enrolled in the Service Excellence Programme during Q1 2025, marking a 23.8% increase compared to the 1,955 reports issued in Q1 2024. This substantial growth reflects the programme's impact in driving improvements in customer service and fostering a culture of excellence within the private sector. The programme has experienced a surge in participation, with the number of applications rising by an impressive 42.4%. During Q1 2025, 1,155 companies applied to join the Service Excellence Programme, compared to 811 applicants in Q1 2024. This reflects a rising interest among businesses in strengthening their customer service capabilities to enhance performance and stand out in a competitive market. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has expanded its scope to include the evaluation of customer experience in concept stores and the insurance sector, as well as the assessment of service quality provided by businesses through the LinkedIn and TikTok platforms. This reflects the increasing importance of digital channels and innovative business models in shaping modern customer service experiences. The Service Excellence Programme offers participating companies the opportunity to receive quarterly mystery shopper reports, which provide detailed feedback on their customer service performance. These reports highlight strengths and areas for improvement, enabling companies to make data-driven decisions and implement targeted strategies to enhance customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels and other service enhancements. About Dubai Chambers: Dubai Chambers is a non-profit public entity that supports Dubai's vision as a global player by empowering businesses, delivering innovative value-added services, and unlocking access to influential networks. In March 2021, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, announced the restructuring of Dubai Chamber of Commerce and the formation of three chambers for the emirate, namely Dubai Chamber of Commerce, Dubai International Chamber, and Dubai Chamber of Digital Economy, which now operate under the umbrella of Dubai Chambers.
Gulf Today
23-05-2025
- Business
- Gulf Today
23.8% increase in number of mystery shopper reports issued by Dubai Chambers
Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme, underlining the private sector's increasing focus on delivering exceptional customer experiences. Dubai Chambers issued 2,422 mystery shopper reports to companies enrolled in the Service Excellence Programme during Q1 2025, marking a 23.8 percent increase compared to the 1,955 reports issued in Q1 2024. This substantial growth reflects the programme's impact in driving improvements in customer service and fostering a culture of excellence within the private sector. The programme has experienced a surge in participation, with the number of applications rising by an impressive 42.4 percent. During Q1 2025, 1,155 companies applied to join the programme, compared to 811 applicants in Q1 2024. The Service Excellence Programme offers participating companies the opportunity to receive quarterly mystery shopper reports, which provide detailed feedback on their customer service performance. These reports highlight strengths and areas for improvement, enabling companies to make data-driven decisions and implement targeted strategies to enhance customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for People of Determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels and other service enhancements. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has expanded its scope to include the evaluation of customer experience in concept stores and the insurance sector, as well as the assessment of service quality provided by businesses through the LinkedIn and TikTok platforms.
