Dubai Chambers Reports 23.8% Increase in Mystery Shopper Evaluations
Dubai Chambers has reported a sharp uptick in participation in its Service Excellence Programme, reflecting a growing commitment among private sector businesses to enhance customer service standards across the emirate.
In the first quarter of 2025, the Chamber issued 2,422 mystery shopper reports to participating companies—a 23.8% increase compared to 1,955 reports issued during the same period last year. The number of new applications to join the programme also surged, rising 42.4% to 1,155 from 811 in Q1 2024.
The Service Excellence Programme provides companies with quarterly mystery shopper evaluations that assess customer service across a wide range of touchpoints, including branch appearance, employee conduct, policy implementation, and service delivery for People of Determination. It also factors in customer happiness scores and digital service enhancements.
By offering detailed feedback, the reports help businesses identify strengths and address service gaps, allowing them to make informed, data-driven improvements to elevate the customer experience.
In response to the evolving business landscape, Dubai Chambers has broadened the programme's scope to cover newer service channels and sectors. Evaluations now include customer experience in concept stores, insurance services, and interactions via platforms such as LinkedIn and TikTok.
The continued expansion of the programme underscores Dubai's push to align local service standards with global best practices and reinforce the emirate's reputation as a business-friendly hub with customer-centric values.
News Source: Emirates News Agency
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Hi Dubai
a day ago
- Hi Dubai
Dubai Chambers Equips 598 Businesses with Legal and Compliance Insights
Dubai Chambers wrapped up a series of high-impact legal and compliance sessions in May, aimed at strengthening the private sector's understanding of the UAE's evolving regulatory landscape. The initiative featured three in-person workshops and one webinar, drawing 598 participants from across various industries. The sessions focused on pressing legal topics including UAE Commercial Companies Law, VAT and excise tax compliance, and regional customs regulations. Organised to support businesses navigating regulatory challenges, the events provided practical insights into risk reduction, corporate governance, and adherence to data protection laws. Attendees also gained clarity on customs-related matters such as tariff structures, Harmonised System (HS) code classification, free zone trade treatment, and cross-border compliance strategies within the GCC. By addressing key legal and tax challenges, Dubai Chambers reinforced its role as a strategic partner to the business community, equipping companies with the tools needed to remain compliant and competitive. News Source: Emirates News Agency
Zawya
a day ago
- Zawya
Dubai Chambers empowers 600 members of business community to navigate legal landscape
Dubai Chambers has successfully concluded a series of legal and compliance-focused events in May, designed to empower businesses with the knowledge needed to thrive in the UAE's dynamic regulatory environment. The events, comprising three in-person workshops and one webinar, addressed critical topics including UAE Commercial Companies Law, corporate compliance, UAE and GCC Customs Law, and Compliance Challenges on VAT & Excise Tax. The sessions attracted significant interest, with a total of 598 participants from across the private sector. Participants gained valuable insights and ideas on ways to reduce risks, adopt good corporate governance practices, ensure compliance with data protection regulations, customs tariff structures, Harmonised System (HS) code classification, the treatment of goods within free zones, customs valuation methodologies, customs audit procedures, and compliance strategies to overcome cross-border trade challenges within the GCC countries.
Gulf Today
a day ago
- Gulf Today
Dubai Chambers empowered 600 business members in legal navigation
Dubai Chambers has successfully concluded a series of legal and compliance-focused events in May, designed to empower businesses with the knowledge needed to thrive in the UAE's dynamic regulatory environment. The events, comprising three in-person workshops and one webinar, addressed critical topics including UAE Commercial Companies Law, corporate compliance, UAE and GCC Customs Law, and Compliance Challenges on VAT & Excise Tax. The sessions attracted significant interest, with a total of 598 participants from across the private sector. Participants gained valuable insights and ideas on ways to reduce risks, adopt good corporate governance practices, ensure compliance with data protection regulations, customs tariff structures, Harmonised System (HS) code classification, the treatment of goods within free zones, customs valuation methodologies, customs audit procedures, and compliance strategies to overcome cross-border trade challenges within the GCC countries. Earlier Dubai Chambers has welcomed a delegation of 60 companies from Madagascar to explore investment opportunities and potential business partnerships during the Dubai–Madagascar Business Forum, which was held today at its headquarters. The event reaffirmed the significance of strengthening economic ties between Dubai and Madagascar and focused on advancing cooperation across high-potential trade and investment sectors. The forum was held in the presence of Andry Rajoelina, President of the Republic of Madagascar, who led a high-level delegation featuring ministers, senior government officials, and business leaders from Malagasy enterprises. The delegation was received by Eng. Sultan Bin Saeed Al Mansoori, Chairman of Dubai Chambers, and Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, together with representatives from Dubai's private sector. In his keynote address, President Rajoelina praised Dubai's remarkable global economic status and reaffirmed his country's interest in deepening bilateral relations across several priority sectors. During his welcome address at the forum, Eng. Sultan Bin Saeed Al Mansoori, Chairman of Dubai Chambers, stated: 'The steady growth in economic ties between Dubai and Madagascar reflects our shared commitment to strengthening bilateral partnerships and exploring new opportunities for impactful cooperation that support sustainable economic growth. Meanwhile in the first week of June, Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, announced that direct Thai investments in the Emirate of Dubai have reached approximately $626 million over the past five years. He expressed optimism that these figures will continue to grow, supported by ongoing efforts to strengthen economic relations between Dubai and Thailand, including the recent opening of a new Dubai International Chamber representative office in the Thai capital, Bangkok. In statements to the Emirates News Agency (WAM) during the 'Doing Business with Thailand' forum held on the 29th May, part of Dubai Chambers' trade mission to the Philippines and Thailand, Lootah stated that the new office is part of the Dubai Chamber of Commerce's 'New Horizons' trade mission to Southeast Asia. He described it as a strategic move to enhance the UAE business community's presence in the Thai market and to expand trade and investment opportunities with this dynamic economy. Lootah said that Thailand is among Dubai's leading trading partners in the ASEAN region. 'Through this on-ground presence, we aim to deepen ties with the private sector and strengthen collaboration between the two sides,' he said. He also noted a significant increase in non-oil trade between Dubai and Thailand in recent years, which grew by 23 per cent to $6.5 billion in 2024, up from approximately $5.3 billion in 2023. This reflects the growing momentum in bilateral economic ties and underlines the strategic importance of the Thai market within Dubai Chambers' global expansion plans. The Bangkok office launch coincided with the trade mission and included 20 Emirati companies, which were introduced to Thailand's investment environment and market opportunities, with the aim of boosting commercial ties and supporting the international expansion plans of UAE businesses. Lootah emphasised that the Bangkok office is the latest addition to Dubai Chambers' expanding network of international offices, which aligns with the chamber's strategy to open 50 representative offices worldwide by 2030. This effort is intended to support Dubai's goals of broadening its foreign trade and cementing its position as a global hub for commerce and investment. He also reaffirmed Dubai Chambers' commitment to enabling local companies to access global markets and forge strategic partnerships that align with Dubai's economic vision and support the sustainability and growth of its key sectors.
