Latest news with #ServiceManagement
Yahoo
29-05-2025
- Business
- Yahoo
Nordic joins the ServiceNow Reseller and Partner Programs to accelerate digital transformation for healthcare organizations
MADISON, Wis., May 29, 2025 /PRNewswire/ -- Nordic® today announced it has joined the ServiceNow Partner and Reseller Programs to expand the ServiceNow AI Platform, products, and services to healthcare organizations across the United States. With this partnership, Nordic will extend ServiceNow® IT Service Management (ITSM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities to help healthcare organizations drive operational excellence and streamline workflows across clinical and administrative domains. Nordic's focus in joining the ServiceNow Partner and Reseller program is to deliver smart automation solutions tailored to healthcare—enhancing service delivery, improving clinician and staff experiences, and creating more resilient, responsive operations. As both a reseller and registered service provider, Nordic will offer end-to-end support for ServiceNow, from licensing and implementation to optimization and long-term managed services. "As health systems look to modernize beyond the EHR, Nordic's partnership with ServiceNow enables us to deliver operational tools that are agile, integrated, and purpose-built for healthcare," said Matt Bologna, SVP of partnerships and solutions at Nordic. "We're bringing the strength of the ServiceNow AI Platform together with Nordic's deep healthcare experience to help organizations reduce friction, unlock productivity, and deliver better service experiences for every stakeholder, from IT to HR to frontline clinical teams." "At ServiceNow, our resellers' deep knowledge of our integrated enterprise solutions is key to helping more customers understand how to solve for their biggest business needs with the ServiceNow AI Platform," said Ira Simon, senior director, partner strategy and programs at ServiceNow. "We are thrilled to work with Nordic as part of our Reseller Partner Program to help more organizations drive productivity and efficiency." "Healthcare organizations can greatly benefit from a partner that fully understands healthcare operations, the unique challenges providers face, and how to leverage the right tools and platforms to improve efficiencies," said Steve Eckert, chief growth officer, Nordic. "As a Registered Service Provider, Nordic leverages the full suite of ServiceNow capabilities to support rapid adoption and measurable results in a fast-changing healthcare environment." About Nordic Nordic is a global health and technology consulting company that partners with health leaders worldwide to create healthier systems, organizations, and people. Our team of 3,300+ professionals bring decades of experience in strategic advisory, digital and cloud initiatives, implementation and support, ERP services, and managed services. The Nordic global team, including its Canadian arm Healthtech, support more than 700 clients in their efforts to harness the power of technology. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Media ContactGwen Cantarera, Nordicglobalmarketing@ View original content to download multimedia: SOURCE Nordic Consulting
Yahoo
31-03-2025
- Business
- Yahoo
monday.com (NasdaqGS:MNDY) Reports Robust Q4 2024 Earnings With 5% Price Increase Over Last Quarter
experienced a 5% price increase over the last quarter, amidst broader market volatility. The company's robust Q4 2024 earnings, reflecting a notable rise in sales and net income, coincided with the launch of its AI-first Enterprise Service Management product. Additionally, monday's partnerships with tech giants like Microsoft and Google Cloud signal an enhancement of its cloud infrastructure, likely bolstering investor confidence. Despite market challenges like looming tariffs and a downturn in major indices, MNDY's strategic advancements appear well-received by investors, contributing to the firm's positive share price movement against the broader declining trend. Buy, Hold or Sell View our complete analysis and fair value estimate and you decide. Uncover the next big thing with financially sound penny stocks that balance risk and reward. Over the past three years, achieved a total shareholder return of 40.51%, aligning with its strategic decisions and market positioning. This performance stands out, especially considering that in the last year, the company's return surpassed both the US Software industry, which declined by 3%, and the wider US Market's 5.8% increase. Key developments contributing to this performance include the introduction of monday service, an AI-driven platform, increasing enterprise customer engagement and raising average contract values. The February 2025 earnings announcement highlighted a significant rise in both quarterly and annual revenues, accompanied by improved net income figures, showcasing robust business growth. Partnerships, such as the one with Rewind for data protection solutions, have enhanced the company's service offerings and strengthened its position. Additionally, the move to a larger Denver office reflects sustained growth in North America, supporting further expansions. Examine earnings growth report to understand how analysts expect it to perform. This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned. Companies discussed in this article include NasdaqGS:MNDY. Have feedback on this article? Concerned about the content? with us directly. Alternatively, email editorial-team@
Tahawul Tech
06-02-2025
- Business
- Tahawul Tech
ServiceNow and Google Cloud expand partnership to deliver AI-powered tools to millions of users
ServiceNow and Google Cloud have announced a major expansion of their partnership to maximise the value of generative AI across every layer of the enterprise technology stack. ServiceNow will bring its Now Platform and full suite of workflows to customers on Google Cloud Marketplace and also make its Customer Relationship Management (CRM), IT Service Management (ITSM), and Security Incident Response (SIR) solutions available on Google Distributed Cloud (GDC). The companies share a vision for transforming enterprise work with gen AI. Making the ServiceNow platform and workflows across IT, CRM, and HR available on Google Cloud will allow ServiceNow to bring AI‑enhanced experiences to millions of new and existing users. New end‑to‑end integrations will enable ServiceNow customers to use BigQuery to connect their enterprise data to AI; extend these AI‑powered insights to Google Workspace, where users can do things like easily access ServiceNow data directly within Google Sheets and Chat; build gen AI applications on top of their data foundation with Vertex AI; and more. 'ServiceNow and Google Cloud are fundamentally rethinking the way the enterprise runs', said Bill McDermott, Chairman and CEO, ServiceNow. 'Agentic AI is a revolution! Bringing together the incredible strengths of two of the world's leading innovators will redefine enterprise technology. We're putting AI to work to eliminate boundaries in any industry, anywhere in the world'. 'Businesses are seeking new ways to innovate with generative AI, optimise important workflows, and improve everyday experiences for customers,' said Thomas Kurian, CEO, Google Cloud. 'Through our expanded strategic partnership with ServiceNow, customers will now have the data foundation, development platforms, and leading foundation models to easily build gen AI applications that leverage the context and knowledge in ServiceNow–all on top of Google Cloud's AI‑optimised infrastructure'. 'Given Deutsche Bank's long‑term partnerships with ServiceNow and Google Cloud, this new synergy creates an ideal environment for mutual innovation and increased efficiency,' said Tony Kerrison, Head of Group Technology Infrastructure and Head of Technology, Data and Innovation for the Americas, Deutsche Bank. 'Running ServiceNow's enterprise operations platform on Google Cloud is an exciting development that has the potential to accelerate and optimise our cloud and AI transformation journey'. Bringing the Now Platform to Google Cloud and Google Distributed Cloud Bringing the Now Platform and ServiceNow's full suite of workflows, including CRM, ITSM, and SIR solutions, to Google Cloud Marketplace will make it easier for businesses to combine their ServiceNow data with Google Cloud's AI, data analytics, and productivity technology. The Now Platform is a single, unified enterprise‑grade platform purpose‑built for AI‑driven transformation. Because it is built using a single data model and single architecture, the ServiceNow platform can help unite AI agents, data, and workflows to drive exponential productivity across every corner of a business. ServiceNow will also make its CRM, ITSM, and SIR solutions available on GDC air‑gapped, addressing the needs of customers in highly regulated industries. New data integration to enhance decision‑making with AI To help businesses better unify critical data, ServiceNow will integrate its Workflow Data Fabric—an advanced data integration and governance layer—with BigQuery. This will provide ServiceNow users with real‑time, secure access to BigQuery data and enable them to enhance common CRM, ITSM, and SIR solutions, while also adding to AI Agent capabilities. Customers can turn insights into proactive, operational actions by leveraging BigQuery's analytics to drive real‑time automation on the Now Platform in areas like customer service and supply chain optimisation. By incorporating predictive maintenance capabilities with machine learning models from BigQuery, users will be able to forecast critical issues like potential equipment failures—addressing them instantly through maintenance alerts and other automated workflows. The companies will also enable a zero‑copy integration to enrich workflows in ServiceNow with data from BigQuery. ServiceNow customers will be able to activate and enrich workflows with data from BigQuery, while BigQuery customers can access data from ServiceNow to unlock high‑performance data analysis. Businesses will have access to comprehensive, context‑rich data to drive informed decision‑making, supporting use cases such as fraud detection and mitigation, or network outage resolution. Innovations that improve everyday work ServiceNow and Google Cloud will align product and go‑to‑market resources to help customers integrate technology that optimizes critical business functions, including those powered by gen AI. Key focus areas include: Boosting customer experiences with CRM and Contact Centre as a Service: A new integration between ServiceNow CRM and Customer Engagement Suite with Google AI will allow customers to automate and personalize interactions across customer service channels, including self‑service voice and chat conversations. For example, the combination of ServiceNow CRM and Agent Assist capabilities will allow businesses to create intuitive experiences with accurate, multi‑turn conversations to execute customer service requests. A new integration between ServiceNow CRM and Customer Engagement Suite with Google AI will allow customers to automate and personalize interactions across customer service channels, including self‑service voice and chat conversations. For example, the combination of ServiceNow CRM and Agent Assist capabilities will allow businesses to create intuitive experiences with accurate, multi‑turn conversations to execute customer service requests. Enhancing ServiceNow workflows with Workspace: ServiceNow will make its data easier to access from directly within Workspace. New integrations will allow for one‑click export of ServiceNow data in Sheets to reduce friction and context switching. New integrations with Chat will also empower employees to ask questions and get help through Now Assist without leaving the productivity tools they're working in, allowing IT and HR teams to more efficiently collaborate and manage service requests and incidents. Availability ServiceNow plans to launch on Google Cloud Marketplace throughout Q2 and Q3 in various regions. New integrations across BigQuery, Customer Engagement Suite with Google AI, and Workspace are expected to be available later this year. ServiceNow CRM, ITSM, and SIR modules to Infrastructure Operators (IO) in Google‑Operated and Partner‑Operated models of Google Distributed Cloud are expected to be available later this year. Image Credit: ServiceNow
