Latest news with #ServiceNow
Hans India
a day ago
- Business
- Hans India
Driving Digital Transformation: The Exceptional Journey of Upender Reddy Chityala, Senior Software Developer at Equinox IT Solutions LLC
In the ever-evolving landscape of technology, some individuals stand out not merely for their technical acumen but for the depth and impact of their contributions. One such figure is Upender Reddy Chityala, a seasoned Senior Software Developer at Equinox IT Solutions LLC, Dallas, Texas. With nearly a decade of experience in delivering high-impact software solutions, Upender's work has touched multiple industries, empowered organizations, and pushed the boundaries of what technology can achieve. From Hyderabad to the Heart of Tech Innovation Upender began his academic journey at Jawaharlal Nehru Technological University (JNTU), Hyderabad, where he earned a Bachelor's degree in Computer Science Engineering. Eager to refine his expertise, he pursued a Master of Science in Software Engineering at Fairfield University, USA—equipping him with both a global perspective and a deep understanding of emerging technologies. Building Tomorrow's Solutions, Today Since 2015, Upender has consistently delivered excellence across a variety of high-stakes projects. Whether working with Cisco Systems, the US Department of Labor, Worley Limited, or Intercontinental Hotel Groups (IHG), his influence has been profound. At Cisco Systems , Upender was part of mission-critical initiatives, driving complex DevOps integrations and earning the coveted title of DevOps Developer Extraordinaire —a testament to his ability to blend innovation with execution. For the U.S. Department of Labor , his work fortified government software infrastructure, ensuring regulatory compliance and optimizing service delivery. While collaborating with Worley Limited , a global engineering leader, Upender built scalable tools that directly supported large-scale project management and engineering services. At IHG, his contributions led to customer-facing software innovations, enhancing both guest experiences and backend efficiency. Mastering the ServiceNow Ecosystem One of Upender's defining strengths is his mastery of the ServiceNow platform—a backbone for IT operations in many Fortune 500 companies. From Service Portal and Discovery to ITOM, ITSM, SAM, and Integration Hub, his expertise has allowed clients to automate workflows, strengthen data integrity, and unlock real-time insights through Performance Analytics. He holds a suite of ServiceNow certifications, including: Certified System Administrator Certified Application Developer Micro-Certifications in areas such as CMDB Health, Flow Designer, Automated Test Framework, and more. Additionally, Upender's ITIL V3 Foundation and Cisco Security Ninja White Belt certifications further bolster his holistic view of software development, service management, and cybersecurity. Excellence Recognized and Delivered What sets Upender apart isn't just his technical skill—it's his problem-solving mindset and unwavering commitment to quality. With a proven track record of managing and executing multi-million-dollar software projects, he brings a rare combination of precision, vision, and leadership to every engagement. He is known not only for writing robust code but for architecting scalable systems that serve strategic business goals. His ability to collaborate across cross-functional teams, communicate complex ideas with clarity, and deliver under pressure has made him an indispensable part of the Equinox team and a trusted partner for clients. Shaping the Future of Software As businesses increasingly rely on digital transformation to remain competitive, professionals like Upender Reddy Chityala are the catalysts making it possible. His career is a shining example of how thoughtful engineering, continuous learning, and a drive for innovation can collectively deliver extraordinary value. Whether optimising IT infrastructure or driving next-gen user experiences, Upender continues to shape the future of enterprise software—one solution at a time.
Yahoo
2 days ago
- Business
- Yahoo
Nordic joins the ServiceNow Reseller and Partner Programs to accelerate digital transformation for healthcare organizations
MADISON, Wis., May 29, 2025 /PRNewswire/ -- Nordic® today announced it has joined the ServiceNow Partner and Reseller Programs to expand the ServiceNow AI Platform, products, and services to healthcare organizations across the United States. With this partnership, Nordic will extend ServiceNow® IT Service Management (ITSM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities to help healthcare organizations drive operational excellence and streamline workflows across clinical and administrative domains. Nordic's focus in joining the ServiceNow Partner and Reseller program is to deliver smart automation solutions tailored to healthcare—enhancing service delivery, improving clinician and staff experiences, and creating more resilient, responsive operations. As both a reseller and registered service provider, Nordic will offer end-to-end support for ServiceNow, from licensing and implementation to optimization and long-term managed services. "As health systems look to modernize beyond the EHR, Nordic's partnership with ServiceNow enables us to deliver operational tools that are agile, integrated, and purpose-built for healthcare," said Matt Bologna, SVP of partnerships and solutions at Nordic. "We're bringing the strength of the ServiceNow AI Platform together with Nordic's deep healthcare experience to help organizations reduce friction, unlock productivity, and deliver better service experiences for every stakeholder, from IT to HR to frontline clinical teams." "At ServiceNow, our resellers' deep knowledge of our integrated enterprise solutions is key to helping more customers understand how to solve for their biggest business needs with the ServiceNow AI Platform," said Ira Simon, senior director, partner strategy and programs at ServiceNow. "We are thrilled to work with Nordic as part of our Reseller Partner Program to help more organizations drive productivity and efficiency." "Healthcare organizations can greatly benefit from a partner that fully understands healthcare operations, the unique challenges providers face, and how to leverage the right tools and platforms to improve efficiencies," said Steve Eckert, chief growth officer, Nordic. "As a Registered Service Provider, Nordic leverages the full suite of ServiceNow capabilities to support rapid adoption and measurable results in a fast-changing healthcare environment." About Nordic Nordic is a global health and technology consulting company that partners with health leaders worldwide to create healthier systems, organizations, and people. Our team of 3,300+ professionals bring decades of experience in strategic advisory, digital and cloud initiatives, implementation and support, ERP services, and managed services. The Nordic global team, including its Canadian arm Healthtech, support more than 700 clients in their efforts to harness the power of technology. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Media ContactGwen Cantarera, Nordicglobalmarketing@ View original content to download multimedia: SOURCE Nordic Consulting
Yahoo
2 days ago
- Business
- Yahoo
Jim Cramer on ServiceNow: 'I Also Like ServiceNow (NOW)'
We recently published a list of . In this article, we are going to take a look at where ServiceNow, Inc. (NYSE:NOW) stands against other stocks that Jim Cramer discusses. When Cramer was asked about ServiceNow, Inc. (NYSE:NOW), he remarked: 'I also like ServiceNow. I love what Bill McDermott's doing. They're actually going at each other right now, or at least Bill McDermott's declared war, so to speak on Salesforce. These are two really fine companies, and over the long term, they've both been sensational.' A team of software engineers at desks working on code for a cutting-edge cloud computing solution. ServiceNow (NYSE:NOW) offers a cloud-based platform that supports digital workflows through AI, automation, and low-code tools, providing solutions for IT services, operations, customer service, risk management, and enterprise functions like HR and legal. Ithaka Group stated the following regarding ServiceNow, Inc. (NYSE:NOW) in its Q1 2025 investor letter: 'Founded in 2004, ServiceNow, Inc. (NYSE:NOW) has become the leading provider of cloud-based software solutions that defi ne, structure, manage and automate workflow services for global enterprises. ServiceNow pioneered the use of the cloud to deliver IT service management ('ITSM') applications. These applications allow users to manage incidents and to plan new IT projects, provision clouds, manage application performance and build applications themselves. The company has since expanded beyond the ITSM market to provide workflow solutions for IT operations management, customer support, human resources, security operations and other enterprise departments where a patchwork of semi-automated processes have been used with varying success in the past. ServiceNow's stock fell during the quarter, driven by the announcement that its much anticipated AI Agents offering is going to be offered as a consumption-based model, vs the expected seat-based model. This change will make revenue recognition fall further into the future, as clients can take their time adopting (and therefore paying) for the new product.' Overall, NOW ranks 5th on our list of stocks that Jim Cramer discusses. While we acknowledge the potential of NOW as an investment, our conviction lies in the belief that AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than NOW and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
3 days ago
- Business
- Yahoo
inMorphis Recognized as Rising Star for Innovation in ServiceNow Ecosystem by ISG
BOSTON, May 28, 2025 /PRNewswire/ -- inMorphis has been named a Rising Star in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners – US, recognizing its innovation and impact in advancing ServiceNow-powered digital transformation. This accolade highlights inMorphis's strong portfolio of business offerings designed to help enterprises unlock the full value of the Now Platform. Innovation with GenAI at the Core A key differentiator for inMorphis is its proprietary GenAI Universe, which features a suite of AI-powered frameworks like GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill. These tools integrate seamlessly with ServiceNow, empowering enterprises to automate workflows, drive intelligent decision-making, and scale innovation rapidly. "inMorphis uses ServiceNow Build platforms to create domain-specific GenAI use cases for industries such as BFSI, telecom, and healthcare, addressing their unique challenges with precision."-Tapati Bandopadhyay, Lead Author, ISG Provider Lens 2025 – ServiceNow Ecosystem Partners research Operational Excellence and Customer Focus inMorphis is a leader in Reliability, Compliance, Customer, and Asset Management (RCA) regarding workflow operations. Its transformation methodology—powered by the ACE (Acceleration-Configuration-Experience) framework—ensures right-first-time implementations and measurable business outcomes. Its value realization framework has enabled clients to optimize their ServiceNow investments, with one U.S.-based investment firm achieving a 35% increase in CMDB coverage, a 40% growth in platform utilization, and an 80% increase in portal adoption in just eight weeks. Strategic Collaborations to Boost CX and Quality To elevate customer experience and service quality, inMorphis has forged strategic partnerships. With NEURON7, it applies GenAI for auto-diagnostics and remediation. Collaborating with AutomatePRO, it advances Quality as a Service (QaaS), accelerating delivery while maintaining high standards. Through a tie-up with Confluent, inMorphis is helping clients unify data and workflow streams for intelligent operations. GRC Expertise and Forward-Thinking Approach A trusted name in Governance, Risk, and Compliance (GRC), inMorphis leverages AI and machine learning within ServiceNow to provide predictive insights, enhance anomaly detection, and proactively reduce compliance risks. Future-Focused Strategy inMorphis plans to integrate GenAI into the Integrated Risk Management (IRM) module for BFSI clients, roll out low-code apps for telecom and CMDB, and align closely with ServiceNow's innovation roadmap. These developments underscore its commitment to delivering scalable, future-ready solutions with accelerated return on investment (ROI). About inMorphis Founded in 2015 and headquartered in Singapore, inMorphis is a ServiceNow-invested partner with a global presence across the U.S., UK, India, and ASEAN. Its expertise spans ITSM, ITOM, GRC, AIOps, SecOps, and workflow automation, enabling clients to unlock enterprise agility and business value at scale. Download your complimentary copy of the ISG Provider Lens™ report below. Photo: View original content to download multimedia: SOURCE inMorphis
Campaign ME
3 days ago
- Business
- Campaign ME
Why 50% of UAE consumers say AI is not meeting CX expectations
UAE consumers overwhelmingly prefer to interact with people for customer support, especially given that they don't feel AI is meeting their customer experience (CX) expectations, according to the newly released ServiceNow Consumer Voice Report 2025. Now in its third year, the report, which surveyed 17,000 adults across 13 countries in the EMEA region — including 1,000 in the UAE — explores consumer expectations when it comes to AI's role in customer experience (CX). Despite rapid advancements in artificial intelligence and its widespread use in customer service, 68 per cent of UAE consumers stated that they prefer to interact with people for customer support, while more than 50 per cent of them shared that AI is not meeting their CX needs. Based on the findings of the research, this can be attributed to the perceived lack of AI's general emotional intelligence (EQ). More than half (54 per cent) of UAE consumers say that failing to understand emotional cues is more of an artificial intelligence trait than human; and 51 per cent feel agents having a limited understanding of context is more likely to be AI. An equal number (51 per cent) say that misunderstanding slang, idioms and informal language is more likely artificial intelligence. Meanwhile, nearly two thirds (64 per cent) of UAE consumers feel repetitive or scripted responses are more of an AI trait. William O'Neill, Area VP, UAE at ServiceNow. said, 'The key takeaway for business leaders is that AI can no longer be just another customer service tool – it has to be an essential partner to the human agent. The future of customer relationships now lies at the intersection of AI and emotional intelligence (EQ). Consumers no longer want AI that just gets the job done; they want AI that understands them.' High stakes, low trust The report also highlights a clear artificial intelligence trust gap, particularly for urgent or complex requests. UAE consumers embrace AI for speed and convenience in low-risk/routine tasks — 23 per cent of UAE consumers trust an AI chatbot for scheduling a car service appointment and 24 per cent say they are happy to use an AI chatbot for tracking a lost or delayed package. However, when it comes to more sensitive or urgent tasks, consumer confidence in artificial intelligence drops. Only 13 per cent would trust AI to dispute a suspicious transaction on their bank account with 43 per cent preferring to handle this in-person. Similarly, when it comes to troubleshooting a home internet issue, only 20 per cent of consumers across the Emirates are happy to rely on an artificial intelligence chatbot, with 50 per cent preferring to troubleshoot the issue with someone on the phone. Humans and AI For all the frustrations with artificial intelligence — almost half (47 per cent) of UAE consumers say their customer service interactions with AI chatbots have not met their expectations — the research does suggest that consumers consider AI as crucial for organisations looking to deliver exceptional customer experiences. For one, in addition to seamless service (90 per cent), quick response times (89 per cent) and accurate information (88 per cent), more than three quarter (76 per cent) of UAE consumers expect the organisations they deal with to provide a good chatbot service. But perhaps more interestingly, 85 per cent of consumers across the Emirates expect the option for self-service problem solving, which does indicate the need for organisations to integrate artificial intelligence insights and data analysis into service channels to anticipate customer needs before they arise. 'While artificial intelligence in customer service is currently falling short of consumer expectations, it is not failing. Rather, it is evolving. There is an opportunity for businesses to refine AI by empowering it with the right information, making it more adaptive, emotionally aware, and seamlessly integrated with human agents to take/recommend the next best action and deliver unparalleled customer relationships,' O'Neill added. 'Consumers do not want less AI – they want AI that works smarter. By understanding the biggest pain points, companies can make AI a trusted ally rather than a frustrating barrier.'
