Latest news with #ServiceNow
Hans India
4 hours ago
- Business
- Hans India
Guardrails and Growth: Inside the Compliance Automation Vision Transforming Enterprise IT
In today's complex regulatory environment, automation is no longer just about speed—it's about smart governance. For ServiceNow expert Saikrishna Tarakampet, compliance is not a hurdle to innovation but a powerful framework that can accelerate it. 'Guardrails are not walls; they're lanes that keep innovation focused and safe,' he says. With over a decade of IT experience and certifications as both a ServiceNow Developer and Administrator, Tarakampet has led enterprise-scale integrations across platforms like Workday, Salesforce, and Kafka. His approach combines centralized governance, real-time monitoring, and AI-driven automation—all anchored by a solid CMDB foundation. 'In the early stages of my career, compliance was something teams worried about at the end,' he recalls. 'Today, it's embedded in the architecture from day one. Whether it's GDPR, HIPAA, or internal controls, proactive governance is the new standard.' At the core of his strategy is 'Compliance by Design.' Rather than slowing teams down, Tarakampet focuses on building workflows where compliance is automated, visible, and contextual. 'We align ITIL practices with Agile delivery, so traceability and velocity coexist,' he explains. This philosophy, which he terms 'Guardrails and Growth,' has helped global clients transition from reactive risk management to continuous compliance. A key enabler in this transformation is a well-maintained Configuration Management Database (CMDB) paired with the Common Service Data Model (CSDM). 'You can't enforce policy in a city without a map,' he says. 'CMDB gives you the context—what's critical, what's connected, and where the risks lie. From there, you can automate remediation, alerts, and even audit documentation.' Tarakampet is also at the forefront of applying Generative AI in compliance. By integrating tools like Now Assist and Virtual Agent, he helps organizations predict policy violations, draft audit logs, and recommend remediation steps. 'AI helps you move smarter,' he notes, 'but it must be governed. Every AI-driven action must be logged, auditable, and policy-aligned.' For Tarakampet, the endgame is clear: business value. 'Whether I'm automating a task or integrating systems, the focus is always on outcomes—faster resolution, stronger compliance, better user experience.' His advice to enterprises starting this journey? 'You can't automate what you don't see. Start by cleaning your CMDB. Map your services. Then bake compliance into every workflow.' Far from being a blocker, Tarakampet sees compliance as a trust-builder. 'Done right, it enables scale, safety, and sustainable growth.'
Mid East Info
a day ago
- Business
- Mid East Info
Zoom rolls out new agentic AI offerings to save time and drive connections - Middle East Business News and Information
Zoom AI Companion now connects with 16 third-party apps, including ServiceNow, Jira, Salesforce, Asana, and Box, to complete tasks and orchestrate agents Custom AI Companion add-on is now available to online customers, delivering extended capabilities, including AI meeting summaries across top meeting platforms and customized meeting summaries Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and meeting agenda creation, included at no additional cost with paid Zoom licenses July 2025 — Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity, and help them get more done so they can focus on building and growing their business. 'With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Salesforce, Asana, Box, and more,' said Smita Hashim, chief product officer at Zoom. 'The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.' New connected third-party apps for Custom AI Companion add-on With the Custom AI Companion add-on, users can now connect to 16 third-party apps. AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like Amazon Q, Glean, and Jira to deliver powerful indexing, enterprise search, and ticketing capabilities. New app connectors also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration. Improve sales and service outcomes: Accelerate decisions and improve customer satisfaction by empowering teams to resolve service tickets, track opportunities, and update records in real-time, directly from Zoom. When connected to Salesforce, ServiceNow, and Zendesk, AI Companion helps organizations streamline workflows, reduce manual effort, and ensure customer interactions drive meaningful business results. Reimagine document collaboration: When connected to Microsoft OneDrive, Google Drive, Box*, Confluence, Notion, or Coda, AI Companion helps drive meaningful conversations with secure access to existing documents during meetings, and the ability to generate new documents based on current meetings, update existing documents with simple prompts, or get a quick summary of a document. * Not all document features available at launch. Simplify project management: Keeping teams updated on projects and activities can be challenging, but when connected to Asana and Jira, users can query and command project tools, using AI Companion to update project statuses, assign tasks, and set deadlines without app-juggling or manual workflows. Reduce communication silos: Keep chats and ideas organized in Slack with the ability to search, summarize, and post messages from AI Companion. Recruit and onboard new talent: When connected to Workday, AI Companion can help expedite recruiting, interviews, and onboarding workflows with search and summary capabilities about open jobs and candidate profiles. Custom AI Companion add-on expands to online customers AI Companion captures meeting summaries from Microsoft Teams with the Custom AI Companion add-on. Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes. The Custom AI Companion add-on, now available for purchase online, expands AI Companion's meeting summary capabilities to third-party video conferencing platforms, and delivers agentic AI capabilities to help small businesses get more done: Professional service providers like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. Sales professionals can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs like Salesforce, based on the conversation. Educators can go beyond meeting summaries and lecture plans to reliably generate summaries and takeaways with custom summaries that can be shared with students to reinforce learning, and create personalized videos using Custom Avatars for Zoom Clips to connect with students in different languages. With the Custom AI Companion add-on, small businesses can connect AI Companion to the 16 aforementioned apps, plus tailor AI Companion skills to address their unique needs and drive efficiency across their organizations: Work across platforms: Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Save time with AI-generated clips: With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. Customize meeting summaries with templates: Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Expand knowledge: Admins can connect Google Drive or Microsoft OneDrive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can crawl those pages and provide more relevant answers to users' queries. The Custom AI Companion add-on is now available for purchase online for $12 per user per month with paid Zoom Workplace plans. To learn more about how organizations can tailor AI Companion to meet their unique needs with the Custom AI Companion add-on, visit the Zoom website. Maximize the workday with AI Companion Zoom AI Companion continues to enhance productivity and collaboration across Zoom Workplace. These capabilities are included at no extra charge as part of Zoom AI Companion for all paid Zoom Workplace licenses. Get started faster: The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. Build better meeting agendas: Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Get more out of calls: Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Summarize documents in chat threads: AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. Capture notes and tasks for in-person interactions: AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. Easily access meeting assets: Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Seamless sharing: AI Companion can be configured to automatically share meeting summaries to other platforms, to update counterparts and refresh customer records with the latest conversation highlights. Zoom Workplace powers collaboration and productivity Zoom Workplace continues to accelerate collaboration and help users ideate, create, and deliver effective work effortlessly on a single app. Track edits and publish externally in Zoom Docs: Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Stitch, combine, and create longer clips: Merge multiple Zoom Clips into one seamless video without external apps, preview and make adjustments before finalizing edits, and preserve original content without overwriting original assets. About Zoom: Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at
Malaysian Reserve
a day ago
- Business
- Malaysian Reserve
EPAM Secures Multi-Year Deal with States of Guernsey to Transform the Island's Digital Services with ServiceNow PSDS
In a multi-part agreement, EPAM will help the States of Guernsey shape the future of digital government services utilizing ServiceNow® PSDS NEWTOWN, Pa., July 15, 2025 /PRNewswire/ — EPAM Systems, Inc. (NYSE: EPAM), a leading digital transformation services and product engineering company, today announced a multi-year partnership with the States of Guernsey. This collaboration is a key component of Guernsey's new digital strategy, which aims to enhance the security, accessibility and user experience of government services while optimizing decision-making processes and more efficient public service delivery. 'This is a significant milestone for EPAM, as it highlights our continued growth in the region,' said Balazs Fejes, President of Global Business & Chief Revenue Officer at EPAM. 'We are excited to partner with the States of Guernsey to help define the future of digital government services. As a trusted ServiceNow partner and a preferred systems integration (SI) provider for PSDS, we are well-equipped to deliver innovative solutions that support their ambitious digital transformation goals.' With a strategic partnership in place, EPAM is positioned to help Guernsey achieve its ambitious digital strategy goals of having 75% of public interactions and 80% of payments online by 2029. Leveraging ServiceNow1 Public Sector Digital Services (PSDS), EPAM is set to enhance the government's digital services, ensuring they are secure, accessible and user-friendly. As a preferred systems integration (SI) provider for PSDS, EPAM will accelerate digital transformation by seamlessly integrating employees, processes and systems into a unified, AI-powered platform. 'Digitization is crucial for us as a government to drive progress and improve ease and access to public services for our community, which is why we're pleased to partner with EPAM,' said Gé Drossaert, the States' Chief Digital and Information Officer. 'Digital is no longer just about IT systems—it's about transforming how islanders live, connect and work.' 'We are excited to collaborate with EPAM in supporting the States of Guernsey's ambitious digital transformation goals,' said Casey Coleman, VP, Global Public Sector at ServiceNow. 'Their vision of 'making all our lives easier and more straightforward' aligns perfectly with the innovations and capabilities of our Public Sector Digital Services (PSDS) on the ServiceNow Platform. Together, we will enhance user experiences, build public trust and drive greater workforce engagement and productivity.' To learn more about how EPAM is shaping the future of business with modern engineering, visit About EPAM Systems Since 1993, EPAM Systems, Inc. has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients' transformation challenges by focusing EPAM Continuum's integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients' time to market and drive greater value from their innovations and digital investments. We leverage AI and GenAI to deliver transformative solutions that accelerate our clients' digital innovation and enhance their competitive edge. Through platforms like EPAM AI/RUN™ and initiatives like DIALX Lab, we integrate advanced AI technologies into tailored business strategies, driving significant industry impact and fostering continuous innovation. We deliver globally but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners, and our people around the world. We believe the right solutions are the ones that improve people's lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as Most Loved Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at and follow us on LinkedIn. Forward-Looking Statements This press release includes estimates and statements which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events that may not prove to be accurate. Our estimates and forward-looking statements are mainly based on our current expectations and estimates of future events and trends, which affect or may affect our business and operations. These statements may include words such as 'may,' 'will,' 'should,' 'believe,' 'expect,' 'anticipate,' 'intend,' 'plan,' 'estimate' or similar expressions. Those future events and trends may relate to, among other things, developments relating to the war in Ukraine and escalation of the war in the surrounding region, political and civil unrest or military action in the geographies where we conduct business and operate, difficult conditions in global capital markets, foreign exchange markets, global trade and the broader economy, the adoption and implementation of artificial intelligence technologies by EPAM and its clients, and the effect that these events may have on client demand and our revenues, operations, access to capital, and profitability. Other factors that could cause actual results to differ materially from those expressed or implied include general economic conditions, the risk factors discussed in the Company's most recent Annual Report on Form 10-K and the factors discussed in the Company's Quarterly Reports on Form 10-Q, particularly under the headings 'Management's Discussion and Analysis of Financial Condition and Results of Operations' and 'Risk Factors' and other filings with the Securities and Exchange Commission. Although we believe that these estimates and forward-looking statements are based upon reasonable assumptions, they are subject to several risks and uncertainties and are made based on information currently available to us. EPAM undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as may be required under applicable securities law. 1 ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. Photo: View original content:
Irish Examiner
2 days ago
- Business
- Irish Examiner
Irish tech consultancy firm Konversational expands to US with opening of New York office
Irish technology consultancy firm Konversational is set to expand its growth globally, with the Dublin-headquartered company opening its first office in the United States. The move is anticipated to generate over €5m in revenue and create up to 40 new roles at its US headquarters in New York within the first year. The firm currently employs 80 IT professionals across six locations, including Dublin, London, Paris, Nantes, Zurich and Munich. Founded in 2020, Konversational said its latest move represents an important juncture for the company, signalling its intent to break into the US market, with ambitions to capitalise on the high demand for customer service technologies. The launch comes less than 18 months after its expansion into France, Germany, and Switzerland. As an Elite partner of ServiceNow, Konversational enables companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects. Since its establishment, it has accelerated rapidly through the ServiceNow accreditation system, attaining Elite Partner status in less than 18 months and retaining the designation for over three years. John Gilleran, Co-CEO of Konversational, said, 'Expanding into the United States is a significant milestone for us and one that we have been building towards since opening our Dublin headquarters less than five years ago. "The US market alone represents a tremendous growth opportunity for Konversational. We are looking forward to bringing our award-winning market-leading services to the US market and to supporting clients achieve commercial ambitions, underpinned and supported by the global leading technology solutions of ServiceNow.' Richard Guy, Co-CEO of Konversational, said: 'Our expansion into the United States represents a natural evolution of Konversational's growth journey. The scale of our success in Ireland, the UK and Europe has built a strong foundation for us to now bring our proven methodologies, tools, and talent to the biggest market in the world. "What excites us is the opportunity to work with forward-thinking US organisations that are ready to innovate and elevate their customer experience strategies.' Aidan McKenna, Regional Director, Americas, at Enterprise Ireland added: 'Enterprise Ireland supports Irish companies such as Konversational to enter and scale in the US market, the number one market internationally for digital tech exports. "Konversational has been hugely successful across Europe and now brings this success to the U.S. market to enhance customer experiences and accelerate digital transformation for U.S. companies.'
Yahoo
2 days ago
- Business
- Yahoo
ServiceNow's Workflow Adoption Rises: A Sign for More Upside?
ServiceNow NOW has been benefiting from the rising adoption of its workflows by enterprises undergoing digital transformation.A strong and frequently updated portfolio is helping ServiceNow win customers on a regular basis. NOW had 72 transactions of more than $1 million in net new annual contract value (ACV) in the first quarter of 2025. The company expanded its customer relationships, reaching 508 customers with more than $5 million in ACV at the end of the reported quarter, which represents 20% year-over-year customer is extensively leveraging AI and machine learning technologies to boost the potency of its solutions. The company's expanding Generative AI (GenAI) capabilities are noteworthy, as its total addressable market is expected to hit $275 billion in 2026. NOW's strategy of upgrading the platform twice a year helps simplify customers' workflows and increase productivity. NOW's expanding portfolio has been noteworthy. In May 2025, ServiceNow introduced its Core Business Suite, an AI-powered solution designed to streamline and transform core business operations, including HR, finance, procurement, facilities, and legal, by unifying workflows and automating processes across departments to improve efficiency, reduce time to value, and enhance employee rich partner base, which includes the likes of Amazon, Microsoft, NVIDIA, Five9, Visa, Snowflake, Zoom, Siemens, Rimini Street, IBM, Genesys, Fujitsu, Equinix, Boomi and Infosys, is a key catalyst for future prospects. NOW faces stiff competition in the workflow automation space from the likes of Pegasystems PEGA and UiPath is benefiting from strong demand for its GenAI Blueprint solution, an agent that utilizes AI to combine the company's best practices, as well as knowledge from clients and partners, to design enterprise workflow applications. More than 1,000 new Blueprints are being created every week, more than double from a few months on this momentum, Pegasystems recently expanded its PEGA Blueprint platform with advanced agentic AI capabilities to accelerate digital transformation by analyzing and converting legacy system assets into modern cloud-ready applications. The latest announcement streamlines legacy analysis, enabling faster, more informed application remains a strong force in the booming Robotic Process Automation market, which is poised for substantial expansion over the coming years. UiPath's end-to-end automation platform positions the company to seize opportunities as demand for AI-driven solutions surges. ServiceNow shares have lost 11.4% year to date against the broader Zacks Computer & Technology sector's return of 7.5%. Image Source: Zacks Investment Research NOW stock is trading at a premium, with a forward 12-month Price/Sales of 13.60X compared with the Computer & Technology 6.59X. NOW has a Value Score of F. Image Source: Zacks Investment Research The Zacks Consensus Estimate for second-quarter 2025 earnings is currently pegged at $3.54 per share, which increased by a penny over the past 30 days. This indicates a 13.10% increase year over year. ServiceNow, Inc. price-consensus-chart | ServiceNow, Inc. Quote The consensus mark for 2025 earnings is pegged at $16.54 per share, which has increased by a penny over the past 30 days, suggesting 18.43% year-over-year currently carries a Zacks Rank #2 (Buy). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report UiPath, Inc. (PATH) : Free Stock Analysis Report ServiceNow, Inc. (NOW) : Free Stock Analysis Report Pegasystems Inc. (PEGA) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
