Latest news with #ServiceNow®
Cision Canada
5 days ago
- Business
- Cision Canada
Two Ivy League Institutions Select 3CLogic Voice AI and Contact Center Solution for ServiceNow to Transform IT Help Desks
Voice AI and cloud contact center solution enables smarter service delivery, automation, real-time insights, and unified ServiceNow experience for academic institutions ROCKVILLE, Md., June 3, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations. Both organizations were eager to replace existing solutions, with one operating a legacy on-premise system and the other struggling with limited visibility, fragmented user experiences, and over-reliance on external resources for daily administrative needs. As digital transformation continues to reshape the landscape of higher education, top-tier universities are turning to 3CLogic to modernize and enhance their IT help desks while maximizing their current and future investments in ServiceNow. By replacing existing systems with a cloud-based Contact Center as a Service (CCaaS) solution designed to complement the Now Platform®, institutions are driving operational efficiency, unified agent experiences, and better support outcomes for faculty, students, and staff. Unifying ITSM and Voice for a Seamless Experience Both universities cited the need for a platform based approach in which their voice and contact center needs are woven together with ServiceNow data and workflows, rather than operating alongside them. With the adoption of 3CLogic, agents and service desk managers will benefit from a single pane of glass for incident management, call handling, contact center administration, reporting, and real time decision making, all without leaving ServiceNow. Driving Autonomy and Rapid Response with AI Self-service configuration and autonomy were among the key drivers. Each university will leverage 3CLogic's native AI capabilities integrated with ServiceNow, including intelligent voice self-service, call transcription, and speech analytics to improve intelligent call deflection (i.e.: major incident automation, etc.), reduce agent manual tasks (i.e.: call notes, etc.), lower after-hours service costs, and enable independent management of daily service desk operations without needing constant intervention from internal IT or expensive third-party consultants. Enabling Agents and Empowering Leadership Leveraging smart voice workflows and identification, each university will be able to seamlessly route critical calls (i.e.: research and medical divisions, etc.) in need of live assistance to the most qualified agents with relevant historical context to enable personalized experiences. Meanwhile, voice and contact center data, once siloed or difficult to correlate, will now integrate with ServiceNow dashboards and Platform Analytics to support data-driven decision-making and deliver immediate value to leadership teams seeking better visibility into service metrics. These latest selections underscore the growing demand among higher education institutions for a fully integrated approach to IT service management and voice. As the role of technology in education continues to evolve, 3CLogic remains a trusted partner in helping institutions maximize the value of their ServiceNow investments while delivering seamless, AI-powered support experiences. For more information, please contact [email protected]. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit
Yahoo
5 days ago
- Business
- Yahoo
Two Ivy League Institutions Select 3CLogic Voice AI and Contact Center Solution for ServiceNow to Transform IT Help Desks
Voice AI and cloud contact center solution enables smarter service delivery, automation, real-time insights, and unified ServiceNow experience for academic institutions ROCKVILLE, Md., June 3, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations. Both organizations were eager to replace existing solutions, with one operating a legacy on-premise system and the other struggling with limited visibility, fragmented user experiences, and over-reliance on external resources for daily administrative needs. As digital transformation continues to reshape the landscape of higher education, top-tier universities are turning to 3CLogic to modernize and enhance their IT help desks while maximizing their current and future investments in ServiceNow. By replacing existing systems with a cloud-based Contact Center as a Service (CCaaS) solution designed to complement the Now Platform®, institutions are driving operational efficiency, unified agent experiences, and better support outcomes for faculty, students, and staff. Unifying ITSM and Voice for a Seamless Experience Both universities cited the need for a platform based approach in which their voice and contact center needs are woven together with ServiceNow data and workflows, rather than operating alongside them. With the adoption of 3CLogic, agents and service desk managers will benefit from a single pane of glass for incident management, call handling, contact center administration, reporting, and real time decision making, all without leaving ServiceNow. Driving Autonomy and Rapid Response with AI Self-service configuration and autonomy were among the key drivers. Each university will leverage 3CLogic's native AI capabilities integrated with ServiceNow, including intelligent voice self-service, call transcription, and speech analytics to improve intelligent call deflection (i.e.: major incident automation, etc.), reduce agent manual tasks (i.e.: call notes, etc.), lower after-hours service costs, and enable independent management of daily service desk operations without needing constant intervention from internal IT or expensive third-party consultants. Enabling Agents and Empowering Leadership Leveraging smart voice workflows and identification, each university will be able to seamlessly route critical calls (i.e.: research and medical divisions, etc.) in need of live assistance to the most qualified agents with relevant historical context to enable personalized experiences. Meanwhile, voice and contact center data, once siloed or difficult to correlate, will now integrate with ServiceNow dashboards and Platform Analytics to support data-driven decision-making and deliver immediate value to leadership teams seeking better visibility into service metrics. These latest selections underscore the growing demand among higher education institutions for a fully integrated approach to IT service management and voice. As the role of technology in education continues to evolve, 3CLogic remains a trusted partner in helping institutions maximize the value of their ServiceNow investments while delivering seamless, AI-powered support experiences. For more information, please contact info@ About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit View original content to download multimedia: SOURCE 3CLogic View original content to download multimedia:
Yahoo
6 days ago
- Business
- Yahoo
CTRL WRK Launches in the ServiceNow Store, Transforming Safety and Efficiency
Revolutionizing Operational Risk Management (ORM) and Operational Technology (OT) with AI-Driven Lockout Tagout Solution BOSTON, June 02, 2025--(BUSINESS WIRE)--CTRL WRK, the groundbreaking AI-powered Control of Work solution, is now officially available in the ServiceNow Store, setting a new standard for how enterprises manage Lockout Tagout (LOTO) procedures. Built natively on the trusted ServiceNow® platform, CTRL WRK simplifies, streamlines, and supercharges safety-critical operational risk management with powerful automation and deep industry expertise. CTRL WRK harnesses the power of artificial intelligence to eliminate inefficiencies, reduce operational risk, and empower teams with real-time insights. With an intuitive interface and seamless integration into existing ServiceNow environments, CTRL WRK transforms the traditionally manual, error-prone LOTO process into a smart, scalable, and compliant digital workflow. CTRL WRK is co-founded by Aaron Callaway, a seasoned entrepreneur and repeat founder who previously built Fairchild Resiliency Systems, which was successfully acquired by ServiceNow in 2019. With over a decade of experience in the ServiceNow ecosystem and a proven track record of innovation, Callaway is once again at the forefront of platform-native solutions that reshape enterprise operations. "We're thrilled to bring CTRL WRK to the ServiceNow Store and into the hands of enterprise users who are ready for what's next," said Aaron Callaway, Cofounder and Chairman of CTRL WRK. "By combining cutting-edge AI, our team's unmatched domain expertise in Control of Work, we're delivering a truly game-changing solution to a critical area of enterprise safety and operations." What sets CTRL WRK apart is its deep domain expertise: the team brings over 20 years of hands-on experience in Operational Risk and Lockout Tagout practices across highly regulated industries like utilities and oil & gas. This knowledge, combined with ServiceNow's scalable infrastructure and AI capabilities, makes CTRL WRK the most advanced and dependable LOTO solution available today. With CTRL WRK, organizations gain: AI-powered Lockout Tagout isolation planning and risk identification using documentation such as P&IDs. Real-time tracking & visibility of all LOTO & Permit work in your operations. Fully configurable forms, fields and workflow – designed to conform to your business process needs. Mobile app to support maintenance and operations in the field. Seamless integration with 3rd party solutions using ServiceNow's Data Workflow Fabric. CTRL WRK is now available to all ServiceNow customers directly from the ServiceNow Store. Early adopters are already seeing significant improvements in compliance, operational uptime, and user adoption. About CTRL WRK CTRL WRK is an AI-driven Control of Work solution, built natively on the ServiceNow platform to modernize Lockout Tagout, permitting, and isolation workflows. With decades of industry expertise and a deep commitment to innovation, CTRL WRK helps organizations protect their workforce, reduce risk, and accelerate safe operations. For more information, visit View source version on Contacts Media: info@
Business Wire
6 days ago
- Business
- Business Wire
CTRL WRK Launches in the ServiceNow Store, Transforming Safety and Efficiency
BOSTON--(BUSINESS WIRE)-- CTRL WRK, the groundbreaking AI-powered Control of Work solution, is now officially available in the ServiceNow Store, setting a new standard for how enterprises manage Lockout Tagout (LOTO) procedures. Built natively on the trusted ServiceNow ® platform, CTRL WRK simplifies, streamlines, and supercharges safety-critical operational risk management with powerful automation and deep industry expertise. CTRL WRK harnesses the power of artificial intelligence to eliminate inefficiencies, reduce operational risk, and empower teams with real-time insights. With an intuitive interface and seamless integration into existing ServiceNow environments, CTRL WRK transforms the traditionally manual, error-prone LOTO process into a smart, scalable, and compliant digital workflow. CTRL WRK is co-founded by Aaron Callaway, a seasoned entrepreneur and repeat founder who previously built Fairchild Resiliency Systems, which was successfully acquired by ServiceNow in 2019. With over a decade of experience in the ServiceNow ecosystem and a proven track record of innovation, Callaway is once again at the forefront of platform-native solutions that reshape enterprise operations. "We're thrilled to bring CTRL WRK to the ServiceNow Store and into the hands of enterprise users who are ready for what's next,' said Aaron Callaway, Cofounder and Chairman of CTRL WRK. 'By combining cutting-edge AI, our team's unmatched domain expertise in Control of Work, we're delivering a truly game-changing solution to a critical area of enterprise safety and operations." What sets CTRL WRK apart is its deep domain expertise: the team brings over 20 years of hands-on experience in Operational Risk and Lockout Tagout practices across highly regulated industries like utilities and oil & gas. This knowledge, combined with ServiceNow's scalable infrastructure and AI capabilities, makes CTRL WRK the most advanced and dependable LOTO solution available today. With CTRL WRK, organizations gain: AI-powered Lockout Tagout isolation planning and risk identification using documentation such as P&IDs. Real-time tracking & visibility of all LOTO & Permit work in your operations. Fully configurable forms, fields and workflow – designed to conform to your business process needs. Mobile app to support maintenance and operations in the field. Seamless integration with 3rd party solutions using ServiceNow's Data Workflow Fabric. CTRL WRK is now available to all ServiceNow customers directly from the ServiceNow Store. Early adopters are already seeing significant improvements in compliance, operational uptime, and user adoption. About CTRL WRK
Business Wire
08-05-2025
- Business
- Business Wire
Gotransverse and The Whole Group Partner to Deliver Seamless Billing and Revenue Management on ServiceNow
AUSTIN, Texas--(BUSINESS WIRE)-- Gotransverse, a global leader in enterprise billing and revenue management, today announced a strategic partnership with The Whole Group, a leading ServiceNow Pure-Play partner. The partnership will accelerate adoption of Gotransverse's billing capabilities within the ServiceNow ecosystem, empowering customers to automate the entire quote-to-cash process. Gotransverse is a Built on ServiceNow solution partner, and the integration is designed specifically for the ServiceNow® Sales and Order Management (SOM) application to deliver native extensibility within the ServiceNow AI Platform. 'Together, we help customers unify front- and middle-office operations, streamline monetization, and drive revenue growth at scale.' — Sean Daniel, CFO & President, Gotransverse ServiceNow is redefining enterprise CRM to service, sell, and deliver on a unified platform. Traditional CRM architectures often rely on multiple systems and disconnected point solutions to manage the full customer lifecycle. In contrast, ServiceNow brings AI, data, and workflows together to streamline front-office operations and reduce friction between sales and service teams. Integrations like Gotransverse extend this capability into advanced billing and revenue management, delivering a complete quote-to-cash solution within a single ecosystem. 'ServiceNow customers are rethinking legacy billing systems that weren't designed for today's dynamic pricing and global complexity,' said Sean Daniel, CFO and President of Gotransverse. 'The Whole Group brings trusted implementation expertise that complements our flexible, enterprise-grade billing solution. Together, we help customers unify front- and middle-office operations, streamline monetization, and drive revenue growth at scale.' Gotransverse supports usage-based, subscription, hybrid, and one-time billing models, automated from rating and invoicing through collections, dunning, subledger accounting, and revenue recognition. The Whole Group will deliver tailored deployment strategies and ensure seamless integration within customer ServiceNow environments. The certified solution integrates directly with the ServiceNow Sales and Order Management (SOM) application, enabling organizations to manage the entire quote-to-cash lifecycle from within a single system. 'Our team has worked with Gotransverse for many years and knows first-hand they are a strong enterprise billing platform for our ServiceNow Customers,' said Jorge Watson, Executive Vice President of Consulting at The Whole Group. 'Their ability to automate complex billing processes and support flexible monetization models makes them a natural fit for organizations across industries looking to scale operations on ServiceNow.' The partnership ensures ServiceNow customers can launch, migrate, and optimize their billing systems without operational disruption, equipped with both the technology and expertise required for long-term success. The integration will soon be available in the ServiceNow store. Customers interested in learning more or deployment support can contact Gotransverse for more information. About Gotransverse Gotransverse delivers a fast, flexible billing and revenue management solution. Our intelligent cloud-based software was built by industry experts to handle the most complex pricing models. Since 2008, we've partnered with companies to streamline operations and unlock revenue potential, ensuring they can scale with confidence. From our headquarters in Austin, Texas, Gotransverse leads the way in enterprise monetization. To learn more, visit About The Whole Group The Whole Group is a ServiceNow Build Partner dedicated to helping enterprises achieve digital transformation through strategic implementation and tailored ServiceNow solutions. With deep experience across sales, revenue, and order-to-cash workflows, The Whole Group ensures scalable success within the ServiceNow platform. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
