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Daily Tribune
26-05-2025
- Business
- Daily Tribune
Northern and Southern Municipalities Achieve Gold Category in Government Service Evaluation
The Ministry of Municipalities Affairs and Agriculture has received the prestigious Gold Shield following the outstanding performance of the Southern and Northern municipal service centers, which achieved the Gold Category rating in the fifth edition of the Government Service Centers Evaluation Program (Taqyeem 5). During the official handover ceremony, Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director-General of the Institute of Public Administration and Deputy Chairperson of the Evaluation Committee, presented the shield to H.E. Eng. Wael bin Nasser Al Mubarak, Minister of Municipalities Affairs and Agriculture. Driven by Visionary Leadership Minister Wael Al Mubarak praised the guidance of HRH Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, highlighting that his directives continue to instill a culture of excellence and sustainable development across government institutions. 'These accomplishments reflect the commitment to delivering high-quality services to citizens and residents while constantly enhancing customer service centers,' the minister said. He also commended the dedicated efforts of staff at the Northern Municipality's customer service center in A'ali and the Southern Municipality's public service center, emphasizing that their excellence was instrumental in achieving the Gold Category classification. Commitment to Sustainable Development and Innovation Eng. Shaikh Mohammed bin Ahmed Al Khalifa, Undersecretary for Municipal Affairs, underscored the importance of ongoing development in government services, stressing the need to enhance competitiveness, efficiency, innovation, and creativity in the public sector. He credited the Taqyeem program for motivating Team Bahrain to pursue modern, technology-driven service delivery models, adding: 'The Gold Category recognition is a direct result of strict adherence to the criteria set by the evaluation committee, which reflects both municipalities' commitment to improving government performance and elevating service quality.' The undersecretary affirmed that the ministry is dedicated to ensuring all service centers under its umbrella continue to evolve, noting that such recognitions will significantly contribute to enhancing municipal services nationwide. Bahrain Defence Force Sends 50th Hajj Delegation in Honor of National Service In a related development, the Commander-in-Chief of the Bahrain Defence Force lauded the deployment of the 50th Hajj Delegation as a tribute to the tireless dedication of BDF personnel. He noted that this annual mission reflects the continued care and appreciation of His Majesty King Hamad bin Isa Al Khalifa, the Supreme Commander of the Armed Forces, for the heroic efforts of the BDF members in service of the nation. Guidance, Unity, and Prayers for the Nation The commander delivered heartfelt directives to the delegation, urging them to uphold the values of Islamic compassion and unity, and to extend warmth and cooperation among fellow pilgrims. He also encouraged them to offer prayers for Bahrain's fallen heroes, asking for divine mercy upon their souls, and to remember their brothers stationed in southern Saudi Arabia, serving as part of the Arab Coalition Forces supporting legitimacy in Yemen. He further extended his appreciation to the Saudi government for the comprehensive services provided to pilgrims, ensuring a smooth and peaceful Hajj experience. 'May this holy journey be accepted and sins forgiven,' the commander stated, concluding with a prayer for continued blessings and prosperity for Bahrain and the broader Arab and Islamic nations.


Biz Bahrain
22-05-2025
- Business
- Biz Bahrain
iGA's ID Card Center at Seef Mall Arad Achieves Gold Shield in Taqyeem 5
Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration, Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Information & eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Center's Seef Mall – Arad branch's Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In attendance were committee members, the administrative team, and the judging panel. iGA's Deputy Chief Executive of Statistics and Population Registry, Ms. Dua'a Sultan Mohamed, expressed her appreciation for the recognition, emphasizing that it reflects the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, and his directives to advancing efficiency and excellency in government services that meet citizens' expectations and enhance the overall customer experience. Ms. Sultan commended the continuous support of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), that has been key to empowering the iGA in enhancing service quality, advancing government operations, and promoting innovation. iGA's Deputy Chief Executive of Statistics and Population Registry noted that the ID Center's fourth Gold Category award reflects the team's dedication to improving performance and maximizing customer satisfaction. They addressed feedback from the previous evaluation cycle and implemented comprehensive development plans that significantly enhanced service quality. Ms. Dua'a stated that the ID Card Center in Seef Mall – Arad earned the Gold Category by meeting key criteria, including easy access, clear procedures, and multiple service channels, both in-person and digitally. These factors demonstrate the center's efficiency, flexibility, and strong customer focus, meeting international standards and responding actively to user feedback through the National Suggestions and Complaints System (Tawasul), as well as meeting other benchmarks. Ms. Sultan reaffirmed the iGA's commitment to achieving its objectives, enhancing the competitiveness of government service centers, and fostering innovation to improve customer experience. She also praised the team's dedication and strong work ethic that led to this notable achievement.


Daily Tribune
08-02-2025
- Business
- Daily Tribune
Investing in talent Labour Ministry, IPA conclude Kheberat programme to enhance youth employability
TDT | Manama Bahrain is committed to empowering young professionals by providing the necessary training and resources to make them the preferred choice for employment. This was emphasised by His Excellency Yousef bin Abdulhussein Khalaf, Legal Affairs Minister and Acting Labour Minister. He attended the closing ceremony of the second and third editions of the Kheberat (Experiences) Programme, organised by IPA in collaboration with the Labour Ministry, along with H.E. Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration (IPA). Competitiveness The initiative aims to equip young Bahrainis with professional skills and practical experience to enhance their competitiveness in the labour market. Khalaf highlighted the Kheberat Programme as a key initiative that supports job seekers by equipping them with relevant skills to integrate into the workforce and contribute effectively to sustainable development. He also commended the collaboration between the Labour Ministry and IPA, noting that this partnership strengthens employment opportunities by aligning professional training with evolving market needs. Technological advancements He emphasised the importance of continuously updating training and education programmes to keep pace with technological advancements and ensure that the national workforce remains equipped with essential skills. Dr. Shaikha Rana stressed IPA's commitment to continuously enhancing training and administrative development mechanisms, considering it a strategic priority pursued in collaboration with stakeholders and in line with global best practices. She attributed the programme's success to Bahrain's strategic policies, which reflect confidence in the ambition and capabilities of Bahraini youth. Contributions She underscored the need to further refine their skills, support their ideas, and enhance their contributions to the job market. Since its launch two years ago, the Kheberat Programme has benefited 70 participants, who collectively developed more than 37 projects during their on-the-job training with private sector institutions. She added that IPA, in coordination with the Labour Ministry, is preparing to launch additional cohorts of the programme to support a larger number of young Bahrainis seeking employment and experience.